Unlock the entire Houzz
Granite installation issues- should I get a refund?
June 13, 2013 in Design Dilemma
My anniversary gift- granite counters! I found a small business with great reviews. I did a lot of research, etc on granite and the installation process so I would know what to expect. I took the time to pick my slab (a 4 1/2 hr drive!). I asked what needed to be removed from my current kitchen for them to measure properly- they told me just have the old backsplash removed. I asked about the sink because I was going from a standard over mount, 2 bowl stainless to a hammered copper single bowl with an apron front. I asked if that should be installed to get the proper measurements and I was assured that as long as they could take my sink and faucet with them to their shop, there would be NO PROBLEMS. So, they came to do the install. One guy was "new" and was being "trained". He screwed the dishwasher bracket into the cabinet and broke the adhesive so that the front cabinet face was now at a 45 angle! The other guy was able to fabricate a metal bracket to fix it, but it took him almost a 1/2 hour. Next, a wire needed to be notched out and the new guy almost cut through it! I was not happy. Then, they brought my stone in and when they shoved it against the wall, a piece the size of a quarter chipped off the back edge! I have the chiseled edge and it is on the back corner so it doesn't really show - but really???? So, then we noticed that where the sink had to "bump out" to, was now flush with the outside of the cabinet, see photo because its hard to explain. I had to cut the "T" shaped pieces from my cabinet and now have to find a solution for this! Then, wait for it..... There is a half inch gap between my stove and the granite!!!! The only solution really, was to recut the small rectangular piece that was to be seamed behind the sink. I was furious. I previously went to place my template on the granite and was told that I really only had 2 choices to ensure that my seams would match up perfectly. Now they won't! Well, they told me they had a similar slab back at their shop from the same lot. It had almost exactly the same grain. The right side matched pretty good, but the left side not so much. Given that this is no longer a "perfect" install, what should I do. I honestly can live with the granite not matching, and although not how I would want it, the cabinet can be worked to make it look ok. I think I should at least get a partial refund for their measuring errors and not having the perfect product that they promised. Or, my husband thinks they should completely replace it and then they will get the full price. I need some advise. This is $3600 for a 27 sq ft job. If I asked for money off, what is reasonable? We paid a $1500 deposit and nothing more as if yet. I did talk to the owner and told her everything. Someone is coming out to look and assess things today. I'm really starting to get annoyed because it has been almost a week and I want to get my backsplash put on and now I have to wait till this gets resol