Brickell Collection

Beware! This company is a scam. I ordered an upholstered bench for a client on Jan 7 and they charged her immediately. On January 11 they cancelled the order saying it was out of stock and that we would be refunded in 7-14 business days. They never refunded the money, but later sent out a Fedex shipment tracking label on Feb 4 even though they said the order was cancelled. This tracking number has said "delivery pending" for the last 20 days. I repeatedly called and left messages with no answer. I finally called and acted like I was going to place an order and was able to get someone on the phone. When I told him my issue, he fumbled around and blamed it on the winter storm (which happened last week FYI) for the delay even though Fedex still has not received the package to ship. Unfortunately my client will have to file a claim with her credit card company. Stay away!

STAY AWAY!!! I am so sad to only be seeing reviews for this company AFTER I ordered from them. Same issue. Gave them my money and they have fully ghosted me. No one ever picks up the phone despite my relentless calling and no reply to countless emails. Item is just "processing". No way to cancel the item and NO ONE TO TALK TO ABOUT IT!!!!

I am absolutely appauled by this company. I placed an order in November and despite numerous attempts to reach out them them to get a status on my order, I cannot get a response on when my item will be shipped. How can it still be processing? I have left a number of messages for the company, reached out via email and NOTHING. This is a horrible way to do business. I am starting to think this company is a fake and just taking my $1000. I am furious at this company and how they do business.

Did not respond to emails sent to their customer service email. Did not answer six straight weekday business hour phone calls. Never returned calls after I left a message. Took over a month to ship items.

Absolutely appalling!! Company never delivered ordered items, and three months later with emailed promises of full refund, am still waiting to be reimbursed. In order to get through to company you must call at least 10-15 times, as they never answer phone or reply to messages or emails. Simply lie to the customer and don't follow through on either delivery or refunds. Beyond abysmal customer service. Couldn't rate over $1200 of lighting products as they were never shipped or received. Avoid dealing with this company!

THE WORST COMPANY EVER!!! Do NOT purchase from them!! I order an item from them.. they took the money out.. 6 days later tell me that it's sold out.. I have called them everyday since then (4days) have asked to speak to a manager.. have been given the run around from every customer service agent they have.. Apparently the managers are never anywhere to be found.. they said they refunded me.. I have YET to see the money enter my account!!! DO NOT BUY FROM THEM!!

We ordered a set of beautiful Innovation chairs and a table on a Monday, and it was delivered on Friday. Thanks a lot for all of your help finding me the perfect combination. Beautiful solid wood set with a classic cherry wood finish. Excellent service, great follow up communication. Overall, we got what we needed and would recommend this place to furnish your home!

Brickell collection is awesome and the store has great pricing and a beautiful modern attractive collection. My husband and I spent an entire weekend shopping online searching for the best modern wooden furniture. The prices here were the lowest compared to other stores. Moreover, there is no compromise with the furniture quality either, I am glad I made the purchase from here. Saw a beautiful dining set too, added it to my wishlist, gonna buy it soon. Would recommend this company

Purchased a table from them and did not deliver. Made multiple attempts to contact and could not get an answer via email or phone. Will have to dispute credit card charges

This is probably the worst company we have ever worked with. We placed an order in December and it is already March and despite the several attempts to reach their costumer service department, we still do not have a status of our order. When we called customer service all they said is that they do not have the clearance to verify the status of the order. Really? So what is costumer service for? They promised to call back with updates, but they never did. I strongly recommend you NOT to purchase anything from this company. In all our years as interior designers we have never received such a poor service.

Worst Customer Service Ever. Purchased a table from them that was not as advertised and then they avoided my calls and emails to rectify the situation. I would NEVER recommend this company.

FIVE STAR!! Furnished my home office with brickell furniture. I love the instant operator office chair. I'm working on re-furnishing my living/dining. Will shop here again.