GNA's Kitchen & Bath Design Studio

The remodel of my condo’s master bath was recently completed by GNA. Experience from the design to the completion was flawless! Staff and workers are knowledgeable, resourceful, courteous and a pleasure to work with. Once project was on their calendar, they worked seamlessly to complete as planned!

We recently contracted with GNA to renovate a kitchen and two bathrooms in a smallish 1960's split level. From our first encounter with Bobby on the phone to discuss design/cost, to our last encounter with Susie in Finance to pay our final bill, this has been the smoothest, most agile, collaborative, and most rewarding transactional business relationship we've ever been a part of. The whole GNA Team, from bottom to top were thoroughly professional and unrivaled in their respective skillsets, be it design, budget/finance, finish carpentry, cabinet installation, tiling, or electrical work. Grade A, top-notched, all the way. One small example to cite, of many performed; prior to starting the project, we knew some walls needed to come out. Within one of the walls to be removed was a vertical exhaust flue for furnace and HWH burnt gasses. The GNA Project Manager (Ken) put us in touch with a trusted HVAC partner company who was equally as professional as GNA. M&M Mechanical (Don) was seamlessly integrated into GNA's work flow in order to get to the end result...a beautiful open concept kitchen and two perfect bathrooms. Thank you GNA (and M&M Mechanical) for your great work and ease of partnership to get things done, early and under budget.

GNA delivered on all fronts - a quality product on time and as priced. We found this firm to be competent, knowledgeable, responsive and, most important, honest. Pricing included 1) waterproofing system to protect against leaks, mold and mildew, and 2) longer warranty. Other factors important to us were GNA's willingness to install customer-supplied products, no subcontractors, and ADA-certified. GNA suggested solutions to problems other firms were unable to resolve, explained industry standards and county code requirements, and solicited our preferences during all design and installation phases. Our few concerns were addressed immediately with no objections. In summary, we are more than satisfied, highly recommend their services, and are now in process of firming up follow-on work.

I’m not certain why I selected GNA as our contractors for our first renovation projects, but I’m glad that I did! They did an excellent job completely renovating our kitchen and bath when we downsized to a new condo. Workmanship, coordination, adherence to schedule, communications – everything went like clockwork. When we realized that we’d perhaps downsized too much, we bought another condo and without hesitation returned to GNA for a second renovation, this time a large kitchen. If I was far more than satisfied by their earlier work, I was downright ecstatic with this most recent project: the work was done precisely on schedule and the work team was courteous, considerate and awe-inspiring at each and every task. Even the one rare glitch (not their fault) quickly turned into a blessing in disguise! The workmanship was excellent and, although I’m an architect, I marvel still at the attention to detail and the quality of the finished project. I could not be more pleased and delighted. One important thing, besides the overall competence and extensive experience of the GNA team members, is the breathtaking ease with which a project can begin. GNA does not rely on subcontractors - they are qualified to expertly handle all work that traditionally relies on the various trades. GNA has a showroom that is not a salesroom but instead a very intelligently curated (and thorough) selection of kitchen and bath products. While one is not limited to these products (rest assured, you can have whatever your heart desires) the decision-making process can be swift and satisfying. All of the design elements can be determined nearly effortlessly, with the reassuring knowledge that the GNA crew is familiar with, and highly competent to install - everything. GNA obviously keeps up with the literature, so to speak, and is well-versed in the latest technologies and installation techniques and procedures. Billing , accounting and cost controls are clear and precise – everything is laid out in terms of cost, materials, quantity and labor. Essentially GNA is a one-stop design and install/build service that maintains the client/owner’s control of the job but alleviates the stress and time-consuming research and coordination burdens. Because GNA is serious about their work schedule, one is assured that a job will begin, proceed and conclude as promised. Quite possibly GNA/BathMasters is unique in providing professional service without any of the horror stories or frustrations that are associated with renovation projects. Any GNA project is a model for how a job should be handled – from start to finish. Would I recommend GNA? Absolutely! Would I use GNA again? Yes! I look forward to it: GNA has got to be the only renovation contractor that has worked so hard to make the home renovation process logical, affordable and convenient. My first encounter with GNA was because of an advertisement they’d placed in our homeowners’ association newsletter. I called GNA, and that call was one of the smartest, luckiest, most rewarding things I’ve ever done as a longtime homeowner.

GNA's team did excellent work in my bathroom and kitchen. I highly recommend that you hire this company to do work in your bathroom and kitchen! They are very professional and the quality of the work completed is superior.

It took me nearly eight years to take on my master bathroom project in large part because I was afraid of remodeling horror stories. I was afraid I could not trust the process or the people to meet the schedule, budget, workmanship desired. When making a significant monetary investment you want to know your money is well spent. I can say with 100% confidence that everything about this process has been perfect. One day one, the team and project manager ensured the project kicked off on time and on scope. Throughout the project, the installation team was exceptional, precise in their work, and helpful in discussing potential changes. Most importantly, they met the schedule, the budget, and delivered the exceptional quality promised in the initial kick-off meeting. In the process, we had some fun as well. The design team, project managers, and office staff were courteous, responsive and managed all of my needs. The people, the process, and the product is superior I will refer them to all of my colleagues, and will absolutely use them for future projects.

Chas and Austin are flexible and open-minded planners—helpful for a novice like me. Very easy to work with the whole staff. They saved the best for last— the craftsman who did the renovation work. Mario and his crew were wonderful and talented craftsman, trained by GNA. Any problems or changes were fixed pronto. The PROJECT MANNER and whole team finished the job on budget and in a reasonable time. Follow-up after the job was excellent too. The best thing I can tell you is that we had them do our second bath, a month or so after the first.

GNA redid our master shower. New tile and all. They were very professional and the job was done sooner than expected. We are delighted with our new shower!