UL Listed LED Candelabra Light Bulb contemporary-chandeliers
 

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June 18, 2013
ph3940 wrote:
Is condensation in these bulbs typical? - I received 6 of the 320 lumen sexy LEDs and after a few hours significant condensation had formed inside the bulb on the glass. Small droplets have even formed. I'm concerned water will collect at the base and short out the lights. Seems like a possible fire hazard. Have others experienced this problem with sexy LEDs. They look good, but water and electricity don't do we'll together.
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PRO
SEXY LEDS Inc.
Hi, thank you for your response.

Just to be on the same page and to ensure that other customers don't have similar issues. You purchased the bulb from Amazon under our listing "SEXY LEDS LED Candelabra 40w 320 Lumens E12 Base" from Martek Industries, not from SEXY LEDS: http://www.amazon.com/gp/product/B00CD8M0AU. We have issued a warning on the product page that the products sold on Amazon page by Martek Industries are not original SEXY LEDS (that come with a SEXY LEDS logo engraved on the silver base). In fact, it's a different bulb that varies in appearance and, most likely (based on the extremely low price and the issue with water condensation indoors), varies in quality from SEXY LEDS. We guarantee the light output quality (lumens/wattage/color temperature) and quality of our bulbs. All the reviews on Amazon are made by the clients who purchased original SEXY LEDS and we haven't had any condensation issues so far.

The issue of the Martek Industries listing absolutely different product under our listing is being handled currently by Amazon. We talked to Amazon representative and they advised to refer all the clients who purchased from that seller and have issues with the product to file A-to-Z claim against that seller because the sold product does not match the description (if you compare the shape of the yellow LEDs inside the bulb, you will notice that they are rectangular, not square like ours; there is no logo on the base, the packaging is plane white box compared to our colored black box). We know all these details because some of our customers have sent us a picture comparison of the 2 bulbs side-by-side. And according to your question there are technical differences between the 2 types of bulbs.

Like I said (advised by Amazon Representative) file an A-to-Z claim to get your money back for the product. You don't have to ship the bulbs back at all. You will get a full refund because the items sold are not the ones advertised. Call Amazon Customer service at 1-866-216-1072 for assistance with A-to-Z claim. They can assist you with the steps to file the claim online from your account. There are also instructions on the internet how to file an A-to-Z claim (you don't have to call amazon - whatever works best for you).

Final note: currently on our product page Martek has what's called a buy box. Meaning that they get the priority because of their lower price, SEXY LEDS is listed as one of the sellers. We fulfill our inventory with Amazon and we have shipped it to Amazon (it should be available tomorrow or Friday). We get priority box when we fulfill with Amazon. But as I said, the issue with that other company selling different product under our listing is being handled by Amazon and it will probably be removed.

Please let me know if I could personally assist you with anything. I would love to help.

Ania Divina
SEXY LEDS Inc.
0 Likes   June 19, 2013 at 8:48AM
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ph3940
Thank you very much for your explanation and help. I will follow up with a new order soonest.
0 Likes   June 19, 2013 at 9:33AM
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UL Listed LED Candelabra Light Bulb

UL Listed LED Candelabra Light Bulb by SEXY LEDS

LASTS AS LONG AS 45 YEARS

And consumes 80% less energy than standard incandescent light bulb.

UL listed meaning highest safety standards for your home.

Technical Details:
Dimmable (works with most dimmers, might not work with digital dimmers/timers)
E 12 candelabra base
50 watt incandescent equivalent (430 lumens)
360 degrees illumination angle
Warm white color temperature (2700K)

Product Specifications

Sold By
SEXY LEDS Inc.  
Category
Chandeliers  
Style
Contemporary 
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Keywords
base · Bulbs · candelabra · chandelier · E12 · LED · LEDs · light bulb · UL
 
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