Carpet & Tile Mart

Hindsight is 20/20. I would not do business with this company if I had to do it over again. They told me they would not install tile I had already purchased because they could not warranty it. Fair enough, although the tile I purchased from them was IDENTICAL (same company and product number) that I already had. After the subfloor was laid, the crew leader, who I assume was subcontracted, called to ask for payment for the rest of the job, even though it had not been completed. We called the store, and they confirmed that he is to be paid at the completion of the work. The day the tile was to go in, they called to say that the crew had quit (after the crew was supposed to be at our house). They told us they could get it done two days later, and do it all in one day. They said they would show up between 9-10. The guy showed up at 7:30, before my wife was even dressed. Then, they hemmed and hawed about the little details that we showed them that they had originally agreed to do--they acted like they knew nothing about them even though my wife called the day before to confirm that they were being taken care of. When they showed up, they brought the wrong spacers. They also wanted me to sign a paper saying they would not warranty the tile they forced me to purchase from them, after telling me they would only warranty the tile if I purchased it from them! They said it was not floor tile, even though it was. (I had it installed in two other bathrooms with no issue, and it says floors on the box). When I mentioned that I told them it was for a bathroom floor, and that they sold me the tile, the guy just shrugged. Then, they said they could not do it in one day and it would be a two day job. They also brought the wrong color grout and had to go back to get the correct color. In the end, they did get the floor installed--two days later than they promised. It has been deception, lies, and twists and turns from the start. Every little detail had to be forced from them and negotiated. It has not been a smooth process. If you like stress, then by all means hire them. If you want a smooth process, go elsewhere!

My husband and I loved the service we received by Carpet Mart Harrisburg. The Sales Associates were awesome very professional and knowledgeable. We loved the quality of our carpet and padding. This gave our house a beautiful look in our family room, dining room, office and 3 bedrooms I'm so excited and happy to have received this EXCELLENT service, "Danny" was fantastic and the installers were just GREAT. We all around had good service

Typically not one to complain but I thought everyone should know to NEVER shop at any Airbase stores carpet and tile stores in the area. I went to pickup a carpet we purchased at Lomax Carpet and Tile in Montgomeryville, Pa. on December 23rd. As they were loading it into the back of my pickup truck the employee driving the forklift ran the forklift pole attachment thru the back of my windshield and shattered it. No big deal, things happen...I was not upset and they apologized and wrote me out a receipt on the computer saying they were responsible and would pay me back when I had it replaced. I had Safelite replace it and submitted the receipt to Lomax. The employee said they would mail out a check next week...again no problem. I get a call from the owner yesterday and he proceeds to tell me that they are not responsible for damage to customers vehicles and will not reimburse me. Just filed a Civil Complaint against them. TRUE STORY with no exaggerations on my end

We have purchased flooring from this company twice and have been very satisfied with product and price. The salespeople we dealt with each time were very knowledgeable and helpful.

Polite sales and installation staff, professional in all respects, offered flexible split appointment times, good product value, very competitive overall project cost, very good installation in multiple rooms; finished job on time without issues, as they have on several prior projects we did with them. We look for their offers first, and they have not disappointed us.

Carpet Mart employee Debbie Smith very knowledgeable and helpful. Even though the installers damaged my hardwood floor when installing carpet, she has been very responsive to getting the issue resolved.