Dominion Fence & Decks
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So you want to improve your home... Perhaps finish a project that your responsibilities will not allow. Have you always wanted a backyard that you could be proud of...or at least private in?Are you tired of parking on the street instead of in your own driveway? Are there things that you wanted to do ever since you bought your home but have never gotten the time or thought you had the money to do? Well, all these things can be a reality and probably for a lot less of your hard earned money than you think. You see at Dominion Fences, we realize that you work hard for your money, so we make sure that you get your money's worth out of whatever home improvement that you are looking to do.
Fences, Decks, Patios, Masonry, Gazebos
San Antonio, TX
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3 Reviews for Dominion Fence & Decks
$1,000 - $9,999
We hired Dominion Fences and Decks to build a 6ft cedar fence around our backyard. I sent them a picture of the exact fence that we wanted before hiring them, and they assured me that it would be no problem. We signed a contract which included 240ft of fence, a single gate in front, double gate in back, removal and clean up of original chain link for $6800 with half due up front and the rest to be paid on completion (july 8th). Adam, one of the owners, assured me that they would finish the project in a week, if not sooner. The work progressed slowly until July 7. I came home that day and most of the fence was in place. Immediately I called to notify them that the fence we had, was not the fence we had asked for. It looked nothing like the picture my husband had sent them. I asked them to stop where they where, because it needed to be fixed. The next day, Adam shows up and I explain to him my concerns, and of course he is unhappy. He tells me they will have to redo almost everything, but eventually he assures me that he will get it done, even if money had to come from his own pocket. The only thing he asks is for the other half of full amount of fence. I was very reluctant to pay the remainder before completion, but Adam convinced us that he was a man of his word who cared about the reputation of his company and he would make this right. Unfortunately, I wrote him a check for the remainder. This is where the trouble really began. Almost immediately after making the payment, Adam's father and partner, Dennis calls and tries to convince us that the fence will dry out and look how I want it to. We go back and forth the rest of the day and finally, Adam again agrees to fix the issue. He assures me it will be corrected and I'll be happy. The very next day Adam calls and says he'll need more money to fix the issue, and doesn't think he should have to pay for his mistake. I was adamant that he would get no more money from me, and finally, again, he said it would be done. Another couple of days have passed with no work being done on the fence and me speaking almost exclusively with Dennis. Adam told me that Dennis had taken over the project and to speak with him from now on. So Dennis sends over a couple of guys to "fix" their mistake. The pickets were supposed to be 1in apart, but they had placed them flush. So the solution Dennis came up with was to have their guys go picket by picket cutting off 1/2in from each side. From a distance it looked pretty good, but upon closer inspection you could see they had cut grooves into every fence post, so it looks sloppy. They did that for a few panels and left. After that, nobody shows up for days. I call and text Adam to ask what was going on, and he says to talk to Dennis. I ask Dennis, and he says he has done his part, and to call Adam! Finally, Adam says he'll send some guys over to finish. Later that night he texts, and says he needs another $300 to finish the job. We argue back and forth and nothing is done the next day. At this point I tell Adam that I am going to file a police report so I have record of the issues. This gets him to relent, and he tells us "of course I'm going to finish no matter what, I care about my company". We go out of town for 4 days, he guarantees it will be done before we get back. He tells my husband that he will personally send him pictures and updates while we are gone. Needless to say, nothing was touched and nobody was answering calls or texts. Adam responds immediately after I text him that I believe they are in breach of contract. He argues a bit, but guys come the next day and finish most of the fence. We argued back and forth for them to come and put in the gates, due to other projects he says his guys will come when they can. This whole time my yard was left open to the alleyway and the front yard. My husband walked the perimeter of the fence and noticed some issues, such as nails sticking through pickets not secured to anything, and warped 2x4's. He let Adam know by text, and he responds that the warped boards "are not my problem", and he'll take care of the nails "haha". They come and finish most of the front gate, and my husband happened to see Adam that evening. Adam told him specifically, "my guy's will be back in the morning to finish up the gates, and we'll be done with this". The guy's do come back the next day, and they finish the front gate. The space that was left open for the double back gate had been closed off! So he decided not to put the gate in at all, with no prior correspondence with us. He also left large gaps along the bottom, which he had assured me would be taken care of. The fence is extremely flimsy, throughout the process we asked if there were going to be supports placed to strengthen the pickets. He said that the vertical picket placed along the front between panels would be enough. They aren't. His crew left trash in my yard, not to mention piles of dirt and cement along with pieces of the old chain link strewn about! This was a direct breach of the contract that was written up by him and signed by me. He told me that he would add the gate, if we gave him another $650! Dominion Fences and Decks refuses to finish the job, and at this point we do not want or trust them back on our property. We have contacted another reputable fence company and asked them to estimate the cost of adding the double gate, strengthening the panels, fixing the warped materials that they used, and closing the gaps. They provided us with an estimate, which assumes that everything can be fixed without damaging the pickets, of $1500.
August 11, 2016
$1,000 - $9,999
QUALITY Marginal: (1) Contractor’s own written words: “Pressure treated posts (at least 2 feet in ground w/ cement)”. Most posts were actually 12-15 inches buried. Some were as little as 11 inches buried! Contractor argued with Customer non-stop about post depth. Contractor claimed he only meant he would “try” to get them two feet deep. That is Not what was written. (2) 85 feet of fence as much as 6 degrees off level. 5 inches off vertical level at one end. Highly noticeable. Contractor argued again. Told Customer it would cost more labor to fix. Customer obviously refused more money to correct poor workmanship. (3) Framing sections with nails going into nothing. Exposed nails. (4) Frame section toe-nailed across a gap with no wood-to-wood contact. (5) Ground clearance promised at no greater than 1 inch. Actual clearance varies from flush with ground to 4 1/2 inches! Huge gaps. (6) Several slats not nailed. (7) Slats with large gouges and chunks of wood missing. (8) Countersunk nails up to 1/4 inch into 5/8 inch slats (nearly halfway through). Nail gun settings apparently too high. SCHEDULE Poor: Estimated timeframe 4-5 days. (1) Day One: Perfect weather until 3 pm. Workers did not show up until noon. Worked only 3 hours until it rained. More could have been accomplished with an appropriate start time. (2) Day Two: No work crew at all. Contractor could not explain why. (3) Day Three: Perfect weather. Workers showed up around noon and took lunch for an hour. Worked three hours until 4 pm. Three days with dry weather = 6 hours total work. (4) Day Four: Workers moved materials to another job. Ignored the Customer. Started on the Customer’s job at 1:30 pm. (5) Day Five: Construction started 2:00 p.m. (6) Day Six: So far, 3 1/2 days of wasted time due to bad scheduling, late starting, missing workers, or workmanship issues. The Contractor tried to blame the weather. Delays were not caused by the weather! Schedule was poor. (7) Day Seven: Final day. Work was 3-4 days behind schedule. COST CONTROL Fair: Quoted price was good but losses to the Customer negated savings. Contractor damaged property (sprinkler system components, landscaping, etc.) and refused to repair. Contractor carelessly buried wires in cement. Contractor told the Customer to fix it all himself. Contractor stored cement in Customer’s covered patio on newly-stained floor. Contractor mixed bags of cement directly next to the patio, covering the ground. Significant cement residue had to be pressure-washed. Contractor hauled numerous loads of 80 lb cement in wheelbarrows to other jobs across Customer’s yard. Wrecked a large area of the yard. Damaged several sections of grass from debris piles left in the yard for 7 days. Customer eventually had to pay for all repairs. Contractor used Customer’s electricity without permission to operate high-wattage jackhammer. Significant electric bill increase. Should bring their own generator. BUSINESS RELATIONS Poor: Communication was marginal. Contractor largely ignored almost all Customer requests. Contractor used Customer’s personal tools without permission. Contractor used Customer’s yard as a dumping ground for waste and also as a material storage area for two other nearby jobs. MANAGEMENT Poor: Work crew management was…? Did not perform daily cleanup. Large piles of debris left for 7 days became compacted and hardened on the ground. Other waste was strewn around the site. Contractor filled customer’s trash with construction waste. No room for household garbage. SUMMARY: Demonstrable problems with quality, schedule/working hours, respect for Customer property, and overall business relations. Customer would NOT recommend them for future work.
June 24, 2016