Kepple's Carpet Flooring America

This is my second carpet with this company. The first was outstanding which is why I came back again. This time not good. The installation could not be done on the date requested because the installer could not pull up the carpet. This meant I had to move the furniture twice. The second time was done this past Saturday ( 10/19) The best installer who has been with the company over 10 came. Well, the carpet was not put under the floor boards in many places, the seems can be seen, trash was left for me to pick up and the carpet squeeks and feels as though it is moving. Joe my salesman came but could not feel the problem even though everyone else can! Complaining did not help so maybe a poor review might help others to not use this company

My husband and I recently contracted with Kepple's to replace much of our home's flooring with hardwood and area rugs. From the beginning Doug Kepple was a true professional. He worked with us and helped us stay within our budget. He made sure that the hardwood install was done properly. Marci Kepple was invaluable with the selection and sizing of area rugs. Her eye for colors and design were truly appreciated and made our home look like a showcase. I highly recommend Kepple's for your flooring needs.

Horrible experience!! Carpet installers ripped my sofa and damaged the railings and wall. Instead of carrying the sofa up the stairs, they decided to try and lift the sofa over the railings on the floor below. When they decided to carry the sofa up the stairs they were not careful and caused divets and and scraping on a 8 month new paint job. When explaining this to Doug, an owner, he said it was a poor paint job and the sofa most have been heavy. Nothing but excuses !!!! When a person from the carpet place came to do repairs, he tried harassing and berated me. Save your money and avoid aggravation by going someplace else.

Keeping it short: Used Kepple's 3x previously--no complaints, great work on hardwood inlay and pattern. Salespeople, estimators and installers all professional the first 3x's. 4th time was a disaster. Spent $11K+ on carpeting including 2 staircases. From initial visit at Berlin store with what now appears to either be a new or incompetent saleswoman, to polite installers saying on site they couldn't do the inlay in hallway ,to the Kepple's owner having to show up at 6pm on 2nd day to show them how to cut the carpet with inlay for turned staircase(that the installer admitted he'd never done before to me as well as asking if I minded them being crooked?!?!), to the inlays on steps being a mess when all was completed(have photos)...They offered $300 off the bill. Didn't accept it. Wanted inlay on steps to match inlay on hall carpet and don't have it. Asked 6x for a copy of original bill--still haven't received it. Wanted it because even the measurement on stairs runners are not what we requested. Installers said saleswoman didn't know what she was talking about in regards to promises made on inlay. Saleswoman blamed us even though her record keeping was non existent nor does her employer apparently make them keep records. They take 1 blank copy with your signature from initial meetings and keep using it to add or subtract things instead of leaving the store with a filled out estimate like we did at Avalon Tile/Carpet. Saleswoman showed up at house 2x to do measuring even with a floor plan in hand and we even laid out the inlay with construction paper for her. Still she got measurements wrong. She had the audacity to tell us that we 'needed to get on the same page' when in fact she needed to listen and keep accurate records of her customer's orders. Would never recommend Kepple's Carpet--Flooring America. We supposedly got the 'installer who is a perfectionist' according to the saleswoman. She talked like that was a bad thing. I told her point blank that it's what I expect!!! I'm paying them! But alas while the installer was in fact a decent guy who did a good job on the basic installing, he was out of his league in doing steps with turns and inlay work. Best advice--go elsewhere.

As an Interior Decorator in the area, I have worked with Kepple Carpet for many years. This family owned business has proven to be a wonderful alliance for me. They have a wide product line and a wonderful staff. Great customer service. Several locations in the area, but the Berlin store is the "Superstore".