Fleetwood Windows & Doors
Bifold Doors, Custom Exterior Doors, Custom Folding Doors, Custom Interior Doors, Custom Retractable Screens, Exterior Door Installation, Sliding Door Installation, Weather Stripping, Custom Doors, Door Installation, Custom Windows, Windows, Doors
United States, Canada
We are proud of our NFRC, AAMA, NAFS and HVHZ ratings and certifications.
We see this review is the first time you have posted on this site. Welcome to the Houzz community. We appreciate feedback!
Fleetwood tracks all public concerns but only a few days ago did you contact the factory by email. You described corrosion on your screen rollers. Our response was within 24 hours and was based on 55+ years of experience in coastal markets. Specifically, if our Care & Maintenance Instructions are not followed, trade-wind driven salt collects in the screen fabric and gathers at the bottom rail in high concentrations. Acknowledging that, we still offered a discount and expedited replacement, but this review suggests that was not enough.
We are sorry you had this experience and still extend our assistance. We further want to encourage you to follow our Care & Maintenance Instructions that are posted on our website (Homeowners section). Hawaii is a gorgeous place but as you know, special care should be taken to extend the life of any lifestyle product in coastal environments.