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1 Review for KB HOME
Robert LeClair
Average rating: 1 out of 5 stars
Hello! I’m not rating the home itself. This review is about my experience with their sales team, namely their sales manager, Justin. I had to change lenders and I was extremely grateful that they continued to work with me even though I missed my close date and had to start over. I received a letter that extended the close date. When I couldn’t make that date I reached out to the sales manager, Justin, who said that if I brought $3000 to the office, I would have 30 days to secure financing ($100 a day) BUT if I failed to do so I would lose my earnest money AND the $3000. Scary, right? Justin reassured me that if I switched to KBHS the process would be quick and the likelihood was that it wouldn’t cost me the entire $3000. Let me tell you, Ryan Stasa and KBHS kicked butt! They worked hard knowing how much it was costing per day. I got clear to close in two weeks. That is amazing! By my calculations, it cost $1600 in hold fees. To my dismay, when I asked for my $1400 refund I was told I was due NOTHING...ZERO. Justin either lied to my face or decided to come up with a deceitful way to keep my money. I have reached out to Donna McLain (Sr. Manager Customer Relations), Lara McLaughlin (Regional Sales Manager) and Linda Free (Sales Agent Tanglewood) in addition to the lying Sales Manager and NONE of them will respond. Linda even told my Realtor that Justin confirmed our agreement and the date the hold fees began but "had to speak with the VP of sales because I had already closed on the home". NO ONE will help. Disgusted with the whole deal. Just a warning to be very careful with these people. They are unprofessional and deceitful.
July 28, 2019
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