On July 29, 2019 Taurus gave me a quote of $3675 for two motorized shutters for our two skylights. I thought it was high and was going to get quotes from someone else. After a couple weeks, Taurus called me and said they would install for $2900. Five years warranty on parts and motor. One year warranty on labor.
I signed the contract and gave them a deposit.
They came out 6 months later on Feb. 3, 2020 to install the shutters.
After a couple of months, one of the shutters jammed and would not move up or down. They came out and fixed it. After 4 months, the same shutter jammed again. Taurus came out and fixed it. On Aug. 25, 2021 the shutter jammed again. They came out to fix it and they charged me $175 for labor.
I complained that it was not fixed right the first and second time. They reduce the labor charge to $125. They told me if it jams again, I should climb up on the roof, spray WD40 on it and wiggle and pull the shutter while pushing the remote button up and down. (I'm 75 years old and climbing roofs is not a good idea)
On Nov. 25, 2021 the shutter jammed again. I sent an email complaining and they replied if I want to schedule a service call. I asked how much it would cost since they tried to fix it several times already. They said they would call back. They never called.
That's 4 times that the shutter jammed since I purchased it and it would not move up or down.
I am not a satisfied customer and I feel I lost a lot of money with this deal, being on a fixed income. Technically it is out of warranty for labor but it was not fixed right the first and second time during the warranty period.
The shutters are poor quality and reliability and should have been completely replaced after the second service call instead of spraying it with WD40 and wiggling it back into service.
