Thorson Restoration & Construction
Attic Restoration, Basement Remodeling, Bathroom Remodeling, Custom Home Bars, Custom Homes, Deck Building, Energy-Efficient Homes, Garage Building, Home Additions, Home Extensions, Home Remodeling, Kitchen Remodeling, Outdoor Kitchen Construction, Porch Design & Construction, Wine Cellar Installation, Custom Cabinets
Berkley, Bridgewater, East Bridgewater, Easton, Lakeville, Middleboro, Middleborough Center, North Carver, North Easton, North Lakeville, Plympton, Raynham, Raynham Center, South Easton, West Bridgewater, Whitman, Plymouth, Duxbury, Norwell, Hingham, Scituate, Cohasset, Canton, Westwood, Rochester, Marshfield, Kingston, Wareham, Bourne, Sandwich, Marion
NARI Contractor of The Year - multiple consecutive years, NARI Customer Service Award -2008, 2011, 2013. Remodeling Magazine's BIG 50 Remodelers, Guild Quality Customer Service Excellence Award, Qualified Remodeler Top 500 consecutive years, Remodeling Magazine Top 550 consecutive years.
Thanks so much for your review, although the style of your home was a bit outside of the typical we work on it was a welcome change and a pleasure to work with you and Kyoko to bring your vision to a reality. We're looking forward to getting photos of the completed project once you settle in!
We're sorry that you feel this way about our services. Regarding the project duration, as you know and we have discussed, the multiple requests for additional work did cause the project timeline to extend past the original projected timeline, which was all documented and approved via various change orders, phone conversations & e-mails. After completion of the project, we certainly have made every attempt to correct any and all issues that have arisen which has since caused some additional corrective work to take place after you had already began using your new space. We have been in regular contact with you about all concerns and have been working at our offices to research the various products that were specified by your personal design team to determine the best course of action to correct any issues. We did confirm with our installer that the products were installed according to the manufacturer recommendations and have video of the installation to support this. We currently were awaiting additional documentation from the new tile manufacturer that confirms that the new tile you selected was in fact approved for use in a steam shower application. We just want to ensure that the issue at hand would not repeat itself. We certainly will be following up with you again personally to further work out an amicable solution to these concerns.