Don't feel bad, mine didn't make it either. I was told there was only a 30 day guarantee (not sure where I heard it) so I didn't call them either. I got 4 from them.
Jubilee Celebration....dead as a doornail
Catalina....again, dead...dead...dead
Mr. Lincoln.....2 stick wonder, made it through the winter..barely, 1 bloom so far :((
and Crown Princess Marg.....doing fairly well, color me surprised.

I talked to Bill Patterson ar RU about Jubilee Celebration and he said after J&P exclusive expires next year...hopefully they will have it since they are a certified Austin lisc.

I have gotten to where I only order from 4 nurseries,
Roses Unlimited
Ashdown Roses
David Austin
Chamblees. I think I ordered Fishermans Friend from Pickering a couple years ago, for my son. It was an excellent rose.

Mary

I bought 2 Jubilees from J&P 2 years ago with a bunch of others. We had some mild freezes and out of all my Austins I found that Jubilee did not fare as well as the others. We only have mild freezes here though so they did survive. I do notice that the Jubilee bushes do not produce as many blooms as my other Austins and the leaves are much smaller than the others too.

I got my JC 3 years ago from J&P. It has been a winner for me. This spring it is bushy and blooming. Love the color and fragrance. I will be looking for another next spring.

My first JC from JP didn't make it and I did get a replacement. I think this was before the sale of JP. The new one is doing well and is one of my favorites. I would keep trying, it's worth it.