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newyorker_2007

Disassembly of American Leather Sleeper for delivery

18 years ago

I went to buy an American Leather Comfort Sleeper for an apartment in NY. When discussing delivery, the authorized dealer (whose name I got from the AL web site) told me the comfort sleeper would not fit through my apartment door (a standard 36" door) but, not to worry, they would send an upholsterer to disassemble the sofa in order to get it into the apartment and then reassemble it once inside (which would cost me $200 in addition to the delivery charge). He said the regular delivery people would not be able to do this. (I also now see that another authorized dealer in the city specifically says the comfort sleeper is "fairly easy" to disassemble for delivery.) I am very concerned about the prospect of taking apart a $4000 leather sofa with a complex sleeper mechanism and about what I would do when I wanted to move, as well as whether the store would take full responsibility if the mechanism didn't work properly after the sofa was taken apart and reassembled or whether doing this would void any part of the warranty on the comfort sleeper or mechanism. The dealer led me to believe that having to take the sofa apart was fairly common, so I decided to contact AL to find out if they had a diagram or specific instructions for disassembly and reassembly of the comfort sleepers in case this needed to be done after the initial delivery. There was no telephone number at their web site but I used their web site contact form to ask my question. As I was eager to buy the sofa that day or the next I also looked up their telephone number at one of the online directory services. I was connected by the telephone menu to Customer Service but after a few announcements that "your expected wait time is 1 minute", the voice suddenly announced that Customer Service was not available and that I could leave a message, which I did. I explained my question and asked them to call back ASAP as I wanted to buy the sofa that day or the next. I even left a fax number and email address in case they had a diagram or instructions they could send me. So far a full week has gone by with no answer to either the email message or the telephone message. Does anyone have experience with disassembly of the comfort sleeper for delivery? Although I spent a lot of time choosing this product, I now feel very queasy about buying such an expensive item under these circumstances, and any advice would be welcome.

Comments (9)

  • 18 years ago

    Many sofas and sleepers made today have bolt-on arms which are easy to remove and put back on. Its easy, doesn't void the warranty, and will give you no future problems. I don't know if AL sleepers are made this way however.

    AL, like most factories, is probably reluctant to talk to you about something that might contradict what a dealer is telling you. In fact, AL is probably more reluctant to talk to the public than most factories.

    Your best bet is to call some other dealers and compare notes. When the delivery takes place, pay close attention to what they do so you can explain it to the movers when you move out. Good luck!

  • PRO
    18 years ago

    mogator88, I am curious of what manufacturers that use a standard sleeper mechanism in which the arms can be removed by the customer ie: bolt on. Thanks

  • 18 years ago

    I don't have an exhaustive list. But I've recently taken the arms off Palliser and Jaymar sofas to get them delivered. The dustcover has to be removed, but this is easily stapled back on. Then just using a wrench the arms are removed. You can look at the back of a sofa and tell easily if the arm is a separate component.

  • PRO
    18 years ago

    There are a number of manufacturers that manufacture on a component level basis,ie; the arms are bolted or screwed on to the seat/back during manufacturing. But this is only during manufacturing and was not designed for disassembling at the consumer level. Manufacturers will not honor a warranty when the consumer tries to disassemble. Many things can go wrong. A standard prong T-nut is most common connection at the base, which can easily be strip-out or pushed out of the frame. This would have to repaired by a professional or returned to factory. Their will other connections made at various other points along the frame which can be very difficult to see or access without removing the outside back or outside arm. I dont think this is a good recommendation to make. However their are some RTA upholstery available, most are cheap and very poor quality, not recommended at all. Some others that have very limited styling or choices, more expensive, offer a poor value compared to standard fully assembled sofas. I dont know of any that offer RTA or KD in a standard sleeper, because just about impossible to engineer and manufacture. Now you can buy futons that is RTA, but not always a good choice for most people. Best to measure twice and buy once.

  • 18 years ago

    Many people want sleeper in small apartments, spare bedrooms, and other tight places. A lot of sleepers are simply converted sofas, with no thought given to what room it will end up in. Measure twice and pay once is not always feasible with a sleeper, because such the right size sleeper often doesn't exist. I know, I've sold a lot of sleepers basically because I can guarantee that it will get installed into a difficult place with no hassles or follow up service.

    If the T-nut strips out, I would might claim that as a warranty claim, put the arm in a small box (its just the arm now) and UPS to the factory and get it back in about 7-10 days. Or, run it down to my upholsterer and just pay him and have it back in a day or two. Its all theoretical anyways, I haven't had a sofa not go back together yet. I've removed enough arms now that its just not that big a deal.

    Not every sleeper easily comes apart, so ask before buying.

  • 18 years ago

    Does anyone know whether an AL or AU sleeper will be able to fit through a 29" doorway? (It's actually narrower than that with the door hanging, but 29" wide if we take the bedroom door off the hinges.)

    Should I just give up on a sleeper and go back to our daybed idea?

  • PRO
    10 years ago

    just google american lether disassemble instructions you will see detailed instructions. It appears the american leather is made for this as it has velcro cover easily removed to get to the 2 bolts.

  • 4 years ago

    It looks like the American Leather sleeper sofa can be 𝒄𝒐𝒎𝒑𝒍𝒆𝒕𝒆𝒍𝒚 disassembled. The way 𝒆𝒗𝒆𝒓𝒚 couch 𝒔𝒉𝒐𝒖𝒍𝒅 𝒃𝒆 manufactured!! (See links below.)


    Think about it… 𝑨𝒍𝒍 furniture is made of 𝒑𝒂𝒓𝒕𝒔. Sadistic (and cheap) manufacturers use nails and glue, knowing darn well that some poor schmucks are going to be schlepping that couch up 5 flights of stairs and through narrow doorways, like a 180-pound, 71-inch tall drunken frat boy with a 40-inch waste. 𝑵𝒐𝒕 making couches that can be disassembled and reassembled is just plain inconsiderate and mean!


    Now, I need to verify that the chaise is the same way.


    https://youtu.be/yG5wd1JNWVw

    https://alspecsheets.s3.amazonaws.com/KLE.pdf