We bought a Robin Bruce Bristol sofa that set us back close to $4K cdn after tax (the most expensive piece of furniture we've ever bought but we splurged as the floor model felt great and the sales people told us the quality was so good it would last us ages). It arrived with a a slip cover that was mis-sewn, a scuff on the fabric, and loose threads that needed trimming on every cushion. Took 4 months to get the slip cover replaced. One week into our new sofa it also began to creak like crazy. Everytime we stand up it makes a huge creaking noise. It's kind of embarassing when we have guests it's so noisy. They won't fix it. We can't identify the problem area of the frame without cutting into the upholstery. Honestly, they have no quality control and our couch is the crappier than our cheapest furniture.

I previously used Rowe for clients looking for upholstered furniture. Unfortunately, after two very poorly executed pieces of furniture and a customer service experience that left me speechless I refuse to use them when designing for clients. When I complained to the company and asked for a solution to the issue I was told they would reimburse the cost of the furniture but they would also close my Acct. Speaks columns about the quality of the product and the quality of the customer service. Be very careful... there are many home stores in the area who sell this brand of furniture. Buyer beware!

I have custom accent chairs and noticed the stitching was pulling after having them for less than 6 wks. They ultimately starter to rip at the seams. I also ordered dining chairs and have paid for them yet haven’t received them 20+wks later. I am gravely concerned about the quality of what I will get and eager to find out what kind of solution they will over as I’d almost prefer a full refund so I can move onto another brand!

I found a Rowe sectional today that I was almost ready to buy. Second guessing it now. Can someone recommend a good moderately priced manufacturer?

Lazyboy or Bassett great construction for fair price!

We bought a Rowe sofa in 2000 and have loved quality and comfort. we are about to replace it.

I just purchased the Rowe - Robin Bruce Kara swivel accent chair from Mathis Brothers in Tulsa. I enjoy a higher quality furniture due to back and neck issues. I’m moving from bed to chairs all night long. After reading this information, and never owning a Robin Bruce piece, I really hope I did not make a $3k mistake. Wonder if I can have a higher density fill so It doesn’t break down so quickly. Will keep you posted.

I bought Rowe furniture ( sofa and loveseat) for the first time 17 years ago..

I had a sofa arm seam loose and they replaced it immediately. Never a problem since.

Ive just ordered another sofa because I’m doing a remodel, but my sofa and loveseat are in excellent condition. The fabric is a bit soiled, but that’s my fault. There are no dents in the seat cushions or worn fabric, no breakdiwns of the frame... nothing.

The throw pillows are so good, I’ll just re-cover them myself to keep using them.

I’ll only buy Rowe for a sofa, ever!

I’ve lived with 4 Rowe sofas. The first three withstood everything (purchased in the 80’s and early 2000’s). The most recent one, purchased in 2019, is already in awful shape even with the cores being replaced — the 2000 sofa sits next to it and is in better condition. I’m not sure what’s changed but like another poster, this one is a total loss.

We ended up ordering two new sofas from Rowe and the quality is definitely worse compared to the sofa we ordered 10 years ago. I don’t expect them to last nearly as long.

E Jak and icanea, which model sofas are your most recent purchases? What kind of cushions do they have? i am considering a sectional from their ”lounge” collection that has their Harmony cushions. which are a mix of different foams and fiber inside. i was told by a rep that the Harmony cushions are their best cushion and should last many many years. These cushions are why I am considering it over a slightly less expensive Room and board sectional which has down blend wrapped around foam. The rep told me the Harmony cushions should be less maintenance than down. Not as much fluffing which i would love after living with a down blend sofa for many years.

icanea, what makes you feel your sofas are lesser quality than your older one?

Hancock and Moore is by far a superior piece of furniture than a Rowe. I bought a Rowe about 20 years ago and it lasted....today I use it for a dog bed. I needed a new sofa, but because of all the negative comments throughout my research regarding Rowe, I searched for another brand. I wanted quality and made in America. I researched extensively and found that Hancock and Moore made quality upholstery. I orderd a leather sofa and was extremely happy with the product and customer service from the supplier. I am now in the market for a recliner chair. I am headed back to Hancock and Moore. You get what you pay for.

They also take far too long to make pieces and have terrible customer service. I ordered a chair 22 weeks ago, and they just keep pushing the date back. But they say they can’t cancel the order. I’m contacting my bank to get the funds for unreceived goods.

oumiller53 How did your Robin Bruce chair turn out? I'm still considering Rowe, despite the comments here. I haven't ruled it out because there are complaints about every brand. It seems like quality is just not there in even the high-end brands now. I'd definitely buy a high-end sofa if it was built to last and had nice fabric options.

christinaroache Did you end up buying a sofa? Are you happy with it so far? If so, what brand did you get? The comment you made 2 years ago is exactly how I'm feeling right now. I'm discouraged. Nothing seems to be made well anymore. Sigh...

We ordered the Townsend and Bradford sofas with the foam cushions. The Townsend immediately started to pill. Rowe said this is normal wear and to shave it. The stitching looks like it is pulling on the Bradford as well. The Townsend is also much harder and less comfortable than the Townsend we had previously as a sectional. Hope that’s helpful. With other options on the market I cannot recommend Rowe any longer and will not repurchase from them.

icanea I'm so sorry. That's awful. If you don't mind my asking one question... I'm just wondering which fabric is pilling? Is it a poly blend performance fabric? So I can attempt to avoid it on a different brand of sofa, not Rowe. Thank you for sharing your experience.

Yes it is. The other is 100% cotton and has held up well.

icanea Thank you so much. Sincerely appreciative! One last question. Has the cotton stretched and gotten wrinkly? I'm sorry! I feel really terrible bothering you again. I want 100% cotton, but have been a little concerned about stretching. Again, I'm so sorry you aren't happy with your sofas.

Here’s a photo of the cotton sofa. It has stretched some.

I just purchased two Rowe slip covered swivel chairs, at a significant price. I’ve had the chairs not even two months and I am very displeased. The cushions are already getting flat and the comfort level is poor. The fabric is less than stellar and overall frustrating. I will never use this company again.

Rowe is junk. We bought two swivel chairs that look ok but are horrible to sit in. They collpase and offer barely any support for your spine. I weigh 120 lbs and cannot sit in these chairs. My husband is 230 lb and needless to say he hates them. They were expensive. Matter Bros Furniture says tough luck.

I purchased two Robin Bruce Brooke club chairs and am ottoman in March from North Carolina. They were ready in September, but took another month to be delivered to me in Florida. We’ve only had them a month, but so far we are happy with the quality and they are extremely comfortable.

They look nice! Your home looks lovely! What foam did you get in the cushions? Thx!

Hi Sam. Thanks. They came standard with the The Cloud or Lisa cushions, which is a mix of feather, down and polyester fiber. https://www.robinbruce.com/quality/construction

We purchased Rowe sofas back in 1997. We live in Australia and had them shipped from the US. I remember them taking around 6-8 months to arrive (from when the order was placed)
The sofas were in our formal lounge for over a decade, extremely comfortable, I love these chairs.
We have had so many different sofas over the years, but we have always kept our Rowe sofas somewhere in our homes.
A few years ago I took them to a upholsterer and had them recovered, he told me they were a quality construction. So it’s such a shame to see the negative reviews.
We are currently building a new home and we are seriously considering re upholstering the Rowe sofas and taking them with us again.
(Image attached re covered sofa)…..
Our children were born and grew up with these chairs, maybe grand children will sit on them one day 😉

I also have a Rowe sofa with bench, down cushion, and loose back cushions, nailhead, and came with 6 feather throw pillows. I purchased in 1999. It’s been amazing. It suffered soot damage from the Marshall wildfire in CO in December. I wonder if I can have it reupholstered? Does anyone know?

I am very disappointed in the 2 sofas I bought less than 5 years ago. We are awaiting our 4th set of cushions. The cushions compress and don’t recover. They look terrible and are extremely uncomfortable. I also had a Rowe sofa that’s about 15 years old and still looks great. The quality has definitely deteriorated.

Im wondering which model sofa you purchased and which seat cushion option?

pattikee Sorry you're going through this. Furniture buying is a nightmare these days. A sales guy just told me yesterday that some of Rowe's cushions are better than others. Which cushions do you have? I'm sorry to bother you with questions...

I've have 2 Rowe Slipcovered sofas for almost 20 years, with an extra set of slipcovers, so they still look great after nine grandchildren enjoying many summers here, and we live on LakeHuron, water, sand etc. they have held up beautifully, perhaps the quality was better back then, I can still order new slipcovers for them still, however we are moving and they are too large-scaled for the toom I'd put them in. They were in the $2,000 price range each.

I am following up to a prior post in January 2021 of a Rowe Robin Bruce Kira chair I ordered from Mathis Brothers in Tulsa. The chair took forever to manufacture which is fine. I have been HIGHLY disappointed in the quality. I purchased the chair along with an 18” ottoman to use as a side table with a nice tray. The foam is falling lopsided off of the center of the ottoman. I rarely use it to plop my feet up but it looks like a mattress falling off of a box spring. The chair itself is horribly filled, so it sinks and in doing so it lowers the body so much that the arms of the chair are entirely too high for me to relax on. I had several back and foot surgeries so I had to sit for many weeks in the chair. The chair — I discovered — actually caused me tendinitis in my elbows. For me, this outfit is just not usable. Sadly disappointing since it cost me around $4800 for the two pieces. Won’t purchase Robin Bruce products in the new house.

I purchased 2 Rowe sofas in 2008, and four chairs. They held up amazingly well. I’m very impressed with the quality. I can’t speak to current standards of today but I actually recovered 2 of the 4 Rowe chairs recently because I changed my decor. I took off the original fabric and the construction was rock solid. I hated to get new chairs because of the imported garbage being sent to the US today. I also didn’t have kids jumping on my sofas and chairs. How you treat furniture makes a big difference. I never abused my furniture. My sister in the other hand bought a Rowe sofa and she let her kids jump all over it. She’s replaced 4 couches since 2008, I still have mine and it looks great.

Beware! would not purchase this brand. I am on my 3rd set of Sylvie sofas by Rowe. They creak everytime you stand or sit. $2800 each. i can not imagine what a year after having them is going to sound like! Beyond disappointed!

I purchased the Rowe Cabin sofa C920 six years ago and rarely sat on it until we moved and put it in the family room 2 years ago. After less than a year the fabric began pilling and some staples in the frame started pushing up under the cushions. The other thing I noticed the T-style cushions are awful. It feels like you're leaning toward the middle when you sit on the end. I contacted the retailer and they gave me the number to the repairman, but we had to pay for the repair. I'm not impressed with the quality of Rowe at all and will not buy again...

acrelan I hope you don't mind a question about the fabric. Is it a woven looking fabric or a linen-look? Do you know what the fiber(s) is, polyester, blend, etc? My mom's recovering a couch (because why pay for the junky furniture they seem to be building today). She wants to avoid excessive pilling! Thanks!

Purchased a Rowe Madeline sofa in Federal Blue velvet less than six months ago. Completely worn; barely presentable. Normal use. Avoid at all costs.

I bought the Rowe Monaco sectional in 2012. We are a family of 5 and it has been a true work horse for our family. The fabric is a gray velour (I forget the exact name) but has been very easy to clean. The cushions were rotated regularly so they all have even wear. No one can believe this sectional is 11 years old. Will buy Rowe again due to the positive experience we’ve had.

I bought a rowe sofa for $2300.00, and waited 8 months for it. It's as of this months 2 years old. I HATE IT,HATE IT HATEIT. It is the most horrible uncomfortable sofa I have ever sat on and I am 72 years old. I was not happy with it from day one . The store said I needed to break it in. Well 2 yrs later and it's still a piece of ----!!! Whats more Rowe would never tqake responsibility for and passed my complaints on to the vendor. The vendor has tried everything to make it right but it is still horrible!!!!. IMANGINE trying to lay down on the sofa and you litterally have to brace yourself cause it feels like your going to roll off.!!!! I was told perhaps I wasn't lyimg down properly, or a sofa isn't meant to be a sleeping piece of furniture. Don't buy Rowe furniture even if it is Made in America!!!

Oh and I need to add the 1sy thing I noticed when the new sofa arrive was that the seams on both arms wwere different.

Do not buy it. I also loved the Sofa at the reseller and the one I got it was not the same fabric, after 3 months of use the shape was terrible and the worst part is that feathers poke us all the time.

Worst purchase I even made and they do not return my emails about the warranty, I had to seek the BBB.

WHWWEW

We purchased the Sylvie Sectional through our designer earlier this year. It finally arrived after 6 months and within weeks it looked awful. The fabric pills and is even coming apart at some seams. The cushions do not hold their shape and we already had them replaced by the company as a "one time favor." The seat cushions are so unsupportive and just sink. It's truly embarrassing to have this couch when all of our other furniture is so nice. People ask us if it is our old couch since our remodel. I'm not exaggerating when I say that our IKEA sectional lasted us and was more comfortable than this sectional that we spent over 7k on. We are so disappointed and left with no recourse. I will never again buy a Rowe or Robin Bruce product. This was supposed to last us 10 years and it's barely made it a few months.

Weve had our $ 3,200 Rowe sofa for 3 months. after using during Christmas holiday, the cushions look 5 yrs old. not going to argue with Fowler Brothers because they are jerks, just giving to one of our kids & replacing with a better brand.

Rowe has been pretty bad for several years now. I stopped doing business with them after many customer service issues and overall poor quality. I couldn’t, in good conscience, offer that brand to my clients. Maybe go toward a better quality piece from Lee Industries or Michael Berman. Good luck!

we puurchased 2 couches a year ago wish i could send them back very dissapointed the coushins are horrible i would never recomend this furniture to anyone. its sad that people spend that kind of money on furniture anf cant wait for the day to get rid of it depressed that i spent so much money and its horrible.

I have a sectional by Rowe that love, 22 years old. Shopping for a new sofa, l'm surpised to see so many horrible reviews. But iI did some research... They got bought out in 2018... .. New owners might be the issue and the high price increase! Rowe Furniture was acquired by Markor International Home Furnishings on Jan 9, 2018... I found a sofa chaise I like from them, but now I'm hesitant!

Do not buy the down wrap Rowe. I had basset down wrap for 13 years, cushions looked new. Had this 3k sofa two weeks and it looks 5 years old. While people say their Old Rowe is good, they have seriously switch out and cheapened their down wrap cushions. And if you get a Rowe don't get a bench cushion. There is no center support and not enough down to keep it from literally going down 5 inches when you sit. Do not buy.

New custom purchase Rowe Sofa 2 chairs and ottoman...

I posted earlier, about the sectional that I've had for 22 years that I loved. It held up really well. I was hesitant to go with Rowe again because of all the negative reviews. But, I've been searching for so long, and I really like their styles and th sales rep, said they have been selling the Rowe for many years and the quality is great and they don't have any issues....

I did some digging,... Markor acquired Rowe in 2018...Markor, founded in 1990 by Richard Feng, chairman and CEO, owns four U.S. subsidiaries — A.R.T. Furniture, Caracole, Jonathan Charles, and Rowe Furniture — and operates 10 advanced manufacturing facilities in China. Rowe is still made and manufactured in NC.

So after a lot of research and shopping, I caved and ordered from Rowe...took 3 months to receive...not bad at all. The furniture is beautiful and comfy so far.

***Here is what you should know, if you decide to from Rowe. The specs on their website are completely off. Someone mentioned this in a post, that the height of their sofa was 3" lower than it was supposed to be, I was hopeful that was just a on off.

*Sofa specs from Rowe: L 110" D 46" H35" seat H 21" seat D 27" Arm H 24" between cushions 96"

***What I received....L 105" D 42" H 32" seat H 19" seat D 27" Arm H 24" between cushions 96"

my chairs were off as well seat H 19 instead of 21, and W .is off by 2" and H is 32" instead of 35"

I'm most bummed about the Height of the back of the sofa and chairs, 3" is a lot when you want to lean your head back, the seat height is off but still a good height...the back coushions on my sofa are sorter than pic on website...by probably 3 inches....

Soooo having said this...I'm really happy with the look and quality, I've only had it for a week now, so I will give updates...it's beautiful and looks to be made well... I didn't do the down wrap, because I don't like the slouchy messy look...in one showroom they told me that use the luxe, faux down which bounces back and doesn't get flat looking holds up better.., so that is what I did, it's very comfortable I might ask to get taller cushions for that back of the sofa, I think that would help, but not sure if they will do that.

if you purchase just be prepared for the specs to not be exact...I don't mind about it much except for the height... that makes a huge difference in my opinion.

A IBe

I am looking for recommendations on where I can get a bench cushion and 2 back cushions made for this Antique Mission Oak Sofa. I was going to order the down wrapped cushions from Rowe through a retailer but after reading these reviews I am reluctant to put the order through.