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Need help with Viking fridge - condensate freezes and won't drain

16 years ago

I have a 3 yr old Viking refrigerator, with the freezer on the bottom. About 6 months ago the defrost condensate started to freeze in the bottom of fridge, instead of draining into the pan. It defrosts just fine, but the condensate freezes in the bottom, and eventually covers the floor of the freezer.

I've removed the ice several times now (hair dryers).

The fan works, the evaporator is clear, and I replaced the defrost terminator.

The techs don't know what to do, and Viking plays this 'secretive game'.

Any ideas?

I've also posted this in the appliance forum.

Comments (23)

  • 16 years ago

    Yes, I checked for blockage in the drain line. I'm looking for someone who knows what's wrong!

  • 16 years ago

    Your the expert, why ask us?

  • 16 years ago

    The homemakers in the appliance forum were very helpful and POLITE.

    Compared to the HVAC wizzards here, that appear to contemplate geothermal systems, for phobic people with too much money, yes, I'm an expert.

    If you don't know the answer, there's no reason to respond.

  • 16 years ago

    Good to hear the Appliance people were so helpful, although I know your problem is not fixed yet and your still trying to resolve.

    Next time if you had wanted the phone number to call Viking you could check the internet, your owners manual or ask here too.

    The one homemaker that was helpful and gave you the phone number should be commended.

  • 16 years ago

    >Next time if you had wanted the phone number to call Viking you could check the internet, your owners manual or ask here too.

    The one homemaker that was helpful and gave you the phone number should be commended.
    Actually I got two emails from homemakers who had the identical problem, and a solution. I am now correspoinding with the Viking Techs - before they come out and charge an outrageous fee for scratching their heads, and needlessly replacing electronic components.

    Phone number? There you go again zl700, making things up. Do you hear voices in your head?

    Please go back and help those people who want 3 stage, dual fuel, geothermal systems for 1200 sq/ft homes.

  • 16 years ago

    Thats excellent, where did they get your email on this site?

    Phone number was included in the only response in appliances from homemaker(s). Check the other post you hijacked.

  • 16 years ago

    >Thats excellent, where did they get your email on this site?All you have to do is click on the person's name, and you get a window. One of the selections is "send this person an email". I guess they sent me an email because I am such an irresitable, handsome, friendly, guy.

    >Phone number was included in the only response in appliances from homemaker(s). Check the other post you hijackedzl700 You are also not so good in searching.

    Rather than exchange barbs - do you have a clue why I would have this problem with the defrost?

  • 16 years ago

    Fridges with bottom freezers were thought to be a good idea
    because cold air is heavy. Not the case any more. I've seen
    that type of fridge with the same problem. Turned out she had the freezer compartment over loaded and i mean jammed
    with stuff plus the seal on the drawer was leaking. It went into defrost, the outside air was sucked in and the
    extra " stuff " in the freezer drawer was still frozen
    refreezing the condensate before it could drain. check that out. Maybe ?

  • 16 years ago

    wow... i want him as a customer !

  • 16 years ago

    Her fridge was not level or plumb either. It took a lot of water build up to reach the drain hole.

  • 16 years ago

    Maybe kalining or flufflybunny can give me some good technical info.

    After one pays for two service calls (more than $500) and doesn't get the problem fixed, then you realize that they don't know what's happening.

    The fridge worked for 2 1/2 yrs.

    The evaporator is clear.

    I have replaced the defrost terminator.

    The fan works.

    The freezer is at the correct temp.

    I have a schematic of the wiring - it looks like there is only one heater - a calrod under the evaporator.

    I put the unit into defrost - and the calrod becomes quite hot. So it works also.

    The Viking people are complete a***holes!

    Where do I go?

    zl700 - If you can tell me - I'll send a bottle of Martell VSOP! Or your preference!

  • 16 years ago

    Pull the plug from the wall and do not reinstall it EVER! There your problem is solved. Hop back in here in a week and tell me if its freezing up. You wanted a solution PRESTO you got one, now run along and come back when you don't wish to be such a Richard Cranium.

  • 16 years ago

    OK Country Boy... what's the solution?

    What coundfounds me is why do people answer a question, when they don't know the solution?

  • 16 years ago

    It is not the forum members fault they are trying to be helpful and propose possible ideas staring from the ground up. I think all that is needed is 'yes I checked that and this and that' and be thankful for the people trying to give you free advice without having to call a tech. I think being smart with someone who is taking the time to try to help is totally out of line and that is why I jumped in. The people in this forum will do everything they can to help you find the solution.

    Next time your car acts up call your mechanic on the phone and hold the phone out towards the car so he can hear it and demand a diagnosis and see how far that gets you.

    I say we move back on to solving the ice problem!

    ô¿ô

    Bob

  • 16 years ago

    >Next time your car acts up call your mechanic on the phone and hold the phone out towards the car so he can hear it and demand a diagnosis and see how far that gets youCountry Boy MO,

    Thank you. I have a Masters Degree in Engineering Mechanics.

    WTF is circulating inside your head? If you don't know the answer, then don't respond. If you can read, if you can comprehend the written word, you would understand that I have been down the path.

    I am not posting a problem here because it's simple, but rather because I have spent nearly $1000 dollars, for no solution!

    Do you have anything worth while to contribute?

  • 16 years ago

    Crown would be my sip of choice.

    Can you direct us to an I&O manual on line with line drawings to absorb and ponder?

    With the heater getting hot, and the terminator new that is designed to override a time period, I would be looking at the timing system for defrost, either microprocessor (board) or mechanical.

    WhatÂs the diagram show?

  • 16 years ago

    People can post whatever they wish in an open forum. It's called a forum for a reason. You don't like it, go somewhere else, but don't come here acting like you have the right to tell who can and can't post to help YOU out. How arrogant is that.

  • 16 years ago

    If i was a betting man...i would go with what ZL700 says. I personally think its the defrost timer. While it might close & open the contacts to the heater when you turn it by hand, it's motor could be shorted out or the plug to the timer could be loose.

    Lets say the plug to the timer isnt making good connection. The compressor runs its normal cooling cycle, cooling, freezing & building up ice on the evaporator the way it was designed too. After 8-12 hours the unit should go into defrost, melt the ice on evaporator and drain the water out to the pan by the compressor...but it never goes into defrost. So more & more ice slowly builds up around everything and finally after a several failed defrost cycles, it does kick into defrost. 12 - 30 minutes of defrost time, every several days, might not be enough to melt all the ice and have it drain out in time before the cooling cycle starts all over again.

    If you have already spent $500.00 on repairs that didnt solve the problem, spend another $20.00 for a defrost time and see if that doesnt work.

    Hope this helps

  • 16 years ago

    I don't care what you have a masters in... it sure isn't helping with your flippin freezer is it! I bet there are are a number of people in here that could figure it out rather quickly but count me out you are an ass! I hope you have to call a repairman and its a $2.00 item and he pulls your pants down to your ankles for it. Have a wonderful weekend

    Bob

  • 16 years ago

    Actually, We in the trade love the engineers and the
    architects. They provide job security. Their ideas work on paper but we know damn well it wouldn't work in the field.
    There experiance in the field is zero and have no actual
    idea of how a system works in real life. You know the old saying. If they can't work in the field,can't do the job,
    can't weld a pipe, can't trouble shoot. Make them an engineer. No offence to the engineers.We need you. You design it we fix it.Without you guys we wouldn't need warrenty. Keep up the bad work. Sorry, couldn't help it.
    Keep up the good work.

  • 16 years ago

    Some years ago I ran across a retrofit service kit for upright freezers of a specific brand to address this problem of the condensate drain freezing. It consisted of a metal strap wrapped around the defrost element and extended down into the drain to conduct a bit of heat into the drain whenever the box ran a defrost cycle.

    Several months ago I jury-rigged a retrofit as such on my grandmother's freezer. The drain hasn't frozen since far as I'm aware, although more time is needed to confirm the results.

  • 16 years ago

    Seriously though. this man's fridge worked for three years
    just fine, as he says. What happened in the last 6 months to make this not work any more ? It wasn't designed that way from the factory, i hope. The Viking was an Eatons product at one time. Some were made be Westinghouse some were by General Electric. The new ones could be by HotPoint.