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pitterpatter94

Integrity WoodUltex Casement windows installed wrong on new build

10 years ago
last modified: 10 years ago

Hi,

I have relied on the windows forums recommendation for many of our decisions with the new build of our home. We have never had a home built before. And again need your help.

We purchased Marvin Integrity Wood-Ultex windows. The widows openings are large and were too big to ship mulled together so the general contractor and his framing crew mulled the windows together on site and installed them. We (my husband and I) never opened the windows. Our home has now been insulated and drywalled. When the drywall was done all the windows were swung open for the first time. This is when " I " saw the window sections had been mulled together with the swing/hinge not on the correct side of the window opening.

I contacted Marvin and the correction would involve pulling the windows out and doing a major rework of the window and it would be more advisable to buy new windows.

Our home that has been sided (Hardie Board), insulated : frame bays netted cellulose & foamed around windows and drywalled. Pulling out our windows is a sickening proposition. No too mention expensive. Our question to the window experts is this?

1) If this was your new home what would you have the general contractor do?

2) If you think you would live with this mistake because you worry the integrity of the walls interior/exterior would be affected do you still pay the GC his full fee?

I have attached the pictures of what we saw.

The first picture shows window sections on the top with the right window section switched with the two window section in the second picture.

Thank you for your help.

Comments (11)

  • 10 years ago

    Just from the pictures - it looks like nice workmanship on the home. I'd leave well enough alone.

    pitterpatter94 thanked geoffrey_b
  • PRO
    10 years ago
    last modified: 10 years ago

    I hate to speculate, but unless there was some forethought and discussion as to why those are situated that way, it is not the "standard" way that they would be arranged. What has the contractor proposed? Ultimately it is up to him to rectify, whether that means some discount for you to keep it that way, reinstallation, or replacement. Given that you have trim boards surrounding the windows and they were field mulled in the first place, I would trust that he can remove and reinstall them if he feels confident in that method. Your wall cavity insulation won't be in the rough window opening, and it looks as though you have wood je's as opposed to sheetrock returns, which again bode well for a seamless removal and reinstall.

    The expense to do this should be a non-issue, it's on the contractor--- unless, again, there was some design forethought into installing these as they are.

    pitterpatter94 thanked HomeSealed Exteriors, LLC
  • 10 years ago
    last modified: 10 years ago

    My husband and I paid the Marvin distributor ourselves for the windows.

    Our GC knows he made a mistake and is sick about it.

    I did not take pictures of all the windows open that day. But all windows swing on the appropriate side of the opening for the house style except these. The one set of three is a dining room wall the other set of two is our daughters bedroom.

    The GC thought he would have to buy new windows when we first told him and said it was his six thousand dollar mistake. Then GC called back saying he felt better because the distributor told him he could switch things around easily. But the windows have not been discussed in the 3 weeks since this was discovered and no work on the windows has happened and I became curious why. So, I decided to follow up with the distributor myself to see what they told the GC. The distributor said everything the contractor said but the distributor then decided to call Marvin to verify. Marvin stated the best way around the situation is to buy new windows. To rework the windows would be very involved and could ruin the integrity of the window. (haha...pun not intended) The distributor called the GC several weeks ago and told him.

    I wanted to get opinions on how others would suggest handling this. Of course I want things right but we are now in a time crunch to get this house finished. My husband is upset but thinks we should let it go. I think we are paying a fee for the contractor and this was a rookie mistake. Our GC is a carpenter by trade and does good work but has become very busy with other work and worry that our project, that has taken too long already (8month to date), will now lose out.

    Thanks

  • PRO
    10 years ago

    Sorry about this. It looks like it will be a beautiful home when finished. The land looks stunning as well.


    pitterpatter94 thanked Windows on Washington Ltd
  • 10 years ago

    How often do you open your windows? I ask because not everyone opens their windows often and if they do, they do not necessarily open all the windows in a room. So, whether it is really important to fix them all, for me, would depend on how often I would be opening them.

    pitterpatter94 thanked dekeoboe
  • 10 years ago

    If I understand correctly, this is the window in question. If this is the case, you would have to "flip" one of the windows upside down to get the hinges in the correct place. You could not just swap left and right, they would still be "wrong". This would mean the windows were either ordered wrong or produced wrong. Am I missing something?


  • PRO
    10 years ago

    @lkbum, they have two openings with the incorrectly placed operators that should be swapped... Flipping upside down wouldn't work either for operation and drainage

  • 10 years ago

    thanks, I see now. I knew they couldn't be turned upside down. So they would have to remove two windows and swap ends from each. After going through a pretty significant build I could show you two "mistakes" (not windows) that really bugged me and on occasion still do. Had I been purchasing the home (vs building myself), they would not have mattered that much. But since I was building, I really lost sleep over it. I'd leave them as is.

  • PRO
    10 years ago

    @pp94, so everyone in te situation thinks reinstallation is doable, except the manufacturer who can make a few bucks by selling more windows.... Hmmm....

    If they were factory mulled, I'd say they are probably right. Having been field mulled, your contractor knows exactly what's needed to do this. I'd trust his opinion on whether it is advisable or not, as he'd be the one on the hook if they get damaged in the process.

    I do agree with some other sentjments though, in that if you think you won't mind too much or won't even operate them that often, leaving them is the most conservative way to go here

  • 10 years ago
    last modified: 10 years ago

    How often do you open your windows? Does the symmetry matter? We have a larger home and have about 8 windows that we open (we stored the screens for the other windows so we could have a clearer view.) Otherwise we turn on the A/C.

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