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Templating for quartz countertops?

September 30, 2016

I just got new quartz countertops installed. Issue is that there are gaps between counters and wall so can't put up backsplash. It came out that the company simply measured with a tape for the counters and didn't "template" - with the old granite and granite backsplash in place. Is that normal? They are trying to tell me that simply measuring is an acceptable way to make custom countertops and want me to fix the issue with drywall - I can't imagine how they can do the job without templating the space to accommodate for the uneven walls, etc. Please advise.

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