The thinset that was used or how it was installed maybe .

Raven is right, your installer did not use a white thinset, he used a grey one. For what it's worth, he did a crappy job with the grout/grout lines as well and I'm having a tough time figuring out how he screwed that up since the tile is pre-spaced and glued onto sheets. In fairness to him, sheet mosaics can have flaws in the spacing. It looks as though he may not have prepped the wall to be completely flat before he started either. The only way to "fix" this is to rip it out and re-install.

I'm sorry it's not what you'd planned, but I really like the color with the cabinets and accent strip.

That tile installation looks pretty amateurish. I would hire someone new and redo.

I agree that the tile was not installed properly. I have an unrelated question, how large it he back deck behind the sink? From the pictures, it looks like it will be really small for a faucet install. Are you installing the faucet on the side?

Besides the thinset it will pick up the dark counters and not look as white. My granite is a light cream with beige and carmel coloring. The counter next to my fridge picks up the reflection of the stainless steel and has a grey tone.

Just a word of caution, glass tile is not like regular tile. If you're going to have it demoed you have to make sure that whoever does it is wearing proper personal protective equipment (eyes, hands, etc...) and cleans it all up properly. Glass shards hurt, and they can do a lot of damage. I have a scar through the knuckle of my right hand where I had to have surgery to remove one three months after I'd demoed a section of glass tile.

I know you're bummed about this, but after a bit of money and effort, this too shall pass...

If you end up re-doing the tile, I would change the outlet receptacles to horizontal (from current vertical) while you are at it. It will look much better with the subway tile shape you are using. It's not a big deal, but would be a nice touch.

My bright white tile looks blue/gray and was installed properly. If you are looking for pure white, I think you may need to get a gloss ceramic. Glass often looks very different after install. Beige tiles will give a green cast.

Sun, clear white glass mounted on white thinset looks... white. If yours doesn't, it either wasn't clear white glass, or it wasn't mounted on the right thinset.

It it may depend on the tile itself. Mine was installed with pure white thinset designed for glass. Google images for white glass tile backsplash and you'll see lots of variations. Here is a thread similar to yours.

[https://www.houzz.com/discussions/white-glass-backsplash-does-not-look-white-dsvw-vd~820386[(https://www.houzz.com/discussions/white-glass-backsplash-does-not-look-white-dsvw-vd~820386)

eam44, a million thanks for the photos. They make my point for me. I believe you and I are using the same tile. Mine is Tuscany Spa Super Bright White by Tilebar. I mixed some of the Bostik Super White Grout recommended by TileBar with water and some of the grout used by the tiler. The later turned almost the exact color my tiles are now, bluish-gray. What grout did you use ?

Vi, I'm afraid those are my exact tiles. You will not get a different result with those tiles. If you decide to do a tear down, you'll need to select a different brand and do a sample board. If you do google images, you will notice that many are not true white.

I used Mapei Avalanche grout. I believe that is their brightest white.

sunsoleil, were your tiles installed using the

BRIGHT WHITE NON-SANDED GROUT by Bostik recommended by the tile maker?

Vi, these are web images of your tile, not my bs. It is beautiful tile when properly installed on a flat surface. It's also shown in a well lit space with no upper cabinets or shadows.

I looked up the manufacturer's description and recommendations. This is backpainted glass. There is enough variability in the paint color that they do not recommend mixing dye lots, so if you put the tile you bought against a white background, whatever color you see is what you get from the manufacturer. If you see a grey tint you can always ask for a different lot. I doubt that's what happened here.

"We recommend using White modified thin-set such as Bostik Glass Mate , which will allow the true color of the glass to come true. The color of the thin-set will affect the final appearance of the glass color. "

So the thinset your installer should have used is this one. Tilebar recommends unsanded grout but they make no specific brand or color recommendation that I could find. Grout will affect the appearance, but what really matters is the thinset.

The thing is, you have a bad installation. Your installer has tile at different depths on the wall, with variable spacing between tiles. If you also have no contract, you have to decide whether you're going to live with this or buy more tile and find a new installer.

If you want it fixed, and he does nothing else for you, ask this guy to remove the tile at no cost. He will probably cut out the drywall. So be it.

My installer used Mapei white thinset for glass. He was an experienced tile installer and he said it was not an easy install.

I used white glass tile from Oceanside Glass Tile and their white (non-iridescent) is a pure white. This glass tile is white throughout and not back painted, so the tile color does not get influenced by the products behind it. I used it in one of our secondary bathrooms and it is a bright white.

I gave my parents a backsplash as a house warming gift for their new house. We picked a perfect beige arabesque glass tile ... once installed it also turned greenish. It goes with the space, but not the look we were trying to achieve. I should have known better! The only way to avoid this is to buy a few sheets and have them installed and grouted on a piece of sheetrock to see what the real color will be.

That could be the problem with your installation sun. The limitations of Mapei glass tile mortar include that it should not be used with backpainted glass.

• Do not use for glass tile with a decorative coating on the
  tile backing.

The Bostick limitations say:

• For glass tile with a decorative coating on tile backing, contact glass tile manufacturer for setting recommendations

Bostik thinset is not incompatible with the backpainted coating, and was recommended by this tile manufacturer. I'm sorry this happened to you. It could happen to anyone. Tile setters don't always read the literature.

I AM SO GRATEFUL TO ALL FOR YOUR INFORMATION.

LEFT TOP one tiler used RIGHT TOP this is the one recommended

Inset photo was taken before grout, photo in the background

[same lighting conditions] was taken after grout.

But that the backsplash only had a color issue...

The tile is not aligned, one side of a window to the other

and

a stripe that was to run around the room at the same level doesn't.

I'm meeting with the GC in the morning to hash all this out. We all know that every project has to have a glitch. This one happens to be mine.

Again, thank you so much for your input.

You're welcome. Good luck!

They way that tile color can change when installed can be a subjective issue if it should be replaced ... but just based on that uneven stripe, you have every right to expect a do-over.

Also, I think he installed the sheets the wrong way. Notice how you have too many vertical grout lines that line up ... these patterns are usually more staggered.

The nice thing about a big, truly, awfully botched job is that the subjective holds no sway when presented with the mess on the wall. There was consent that the backsplash had to go. Thank you, All, for your support, insight and information. Another step closer to a functioning kitchen.

Yay! Well done. Are you going to use the same tile again? This is a great opportunity if you'd like to make changes.

I'm so happy for you! Please keep us posted on what you decide to do.

Yay for not having to fight over it. Maybe consider not having a contrasting accent stripe through the middle next time?

YAY for all resolutions that don't involve fights!

So many errors. I would insist on using my own installer even though that path would include quite a bit of work in choosing someone with the right skills. Personal preference but I'd delete the accent stripe.

How do you remove a glass mosaic tile?

Safety first. Broken glass is about the sharpest thing available. Make sure the demo crew use leather or heavy rubber gloves and safety glasses. Kick anyone with bare hands out.

You don't do anything! Let the idiot who put it up do the demo.

When my neighbor remodeled the demo crew covered everything - the cabinets, the floors and sealed the room with large sheets of plastic. They even taped large sheets of adhesive on the glass tiles to help contain the shards.

eam44 , LOL I'm think you and I could be fast friends. That particular "idiot" is not permitted back in my house.

Will be going for "White Glass Mosaic Tile Backsplash: the Sequel this weekend .

This time we will test it on drywall until we get this look

Bleeding fingers crossed.

And then," Would everyone, not a member of my family, please, get the heck out of my kitchen, out of my house!!" Enough

Haha! Ok, that works as well. I have very low tolerance for idiots myself. Absolutely make sure they use the correct thinset mortar! I can't wait to see your test. I'm sure it will be fantastic. Good luck!

I did and used everything recommended and I have blue gray tile. So disappointed!

This is a function of the glass and the iron it contains. The only way truly around it is to use low-iron glass which is much more expensive. You are not alone with this issue. It could improve once it is grouted as the grout keeps the greenish gray tone from multiplying so to speak. Have you grouted it yet?

My tile is not greenish gray. If this is the problem with the TUSCANY glass tile it should have been stated in print with the description of the tile. In my book this is false advertisement. Before a person purchases this tile all facts should be known. If I had known I never would have purchased tile. I am now out of a great deal of money because facts about this tile were not stated. Shame on you!!! P.S. Tile is grouted and it is blue gray after following and using materials you recommended. Publish the true facts so customers can make a informed decision and not lose a great deal of money.

P.S Auroa this was not a cheap tile. It was a bright white tile. If it has iron it should be listed in info about tile. From what I have read, tile with iron will give a green effect. I have a blue gray. Whatever the problem is, again it should be in the tile info. I now have to pay a great deal of money to have tile removed and walls restored. I'm thinking this bill should be sent to the tile company then maybe they would list all facts about the tile.

I doubt it was the thinset we bought super bright white Subway glass tiles from Home Depot and to have enough to do our shower we had to make trips to three to four different Home Depots cuz they did not have enough in stock I use the same thinset bright white for the backing and each tile is covered in a white so if you put it up against the redgard that I have it still would be white no matter what it's a flaw in the manufacturers glass tile or it's possible which I've heard from a tile expert that it could be moisture inside that tile and give it a few months and it might change color but I've noticed five different shades of this white tile as I put them up and yes I'm annoyed and I can't stand two or three tiles that I want to break out so good luck with whatever you choose and you don't need an expert to do this you just need patience. Even a tile experts don't want to work with glass it's very hard to work with especially when you have to make cuts

And now I have not started grouting yet in case anyone is wondering why it looks like you can see spaces, I just finished last night and I use the same thinset so it's not that