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Prism Grout Problem

7 years ago

My tile installer used Prism grout to install both shower tile and floor tile. It has been well over a month without use and grout is chalky and can be scratched with my fingernail. Anyone input would be helpful as I have no idea what the problem is or what can be done to fix it.

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Comments (2)

millworkman
7 years ago
Possibly too much water? Maybe outdated grout? From the little bit I know if the grout needs repair, it needs to be removed and redone as it is not really "repairable".
jj4939 thanked millworkman
PRO
Mint tile Minneapolis
7 years ago
last modified: 7 years ago
800-272-8786. CBP tech support

The good news is you said " My tile installer used Prism grout" this means he chose and supplied the grout (I hope for your sake) and thus he or she will take full liability for the outcome. Id call the number supplied above its likely youll hear the same thing Millworkman stated only directly from the MFG. While your at it ask them how to proceed properly...
jj4939 thanked Mint tile Minneapolis
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