Did you buy the tile or did he? The cheap stuff from a box store often has that issue. It takes a good tile guy a lot of extra time to fix it. He would need to hand set. you can see where the joins have some tile closer set, and some further set. That shows it's the tile.

It's cheaper to buy better tile than it is to pay the expert tile guy to try to fix cheap ill spaced goods.

Well laid sheets of tile will NEVER have the look of "sheets of tile". The installer is the weakest link in the chain. If this is an insurance claim, then you may have to work with the insurance company's "preferred installers". And that normally means "low-end" quality. The preferred GC's have the lowest bids in the industry (many reputable companies will NOT work with insurance companies because they want the cheapest of the cheap). And real tile setters are expensive. Which means most of these companies will simply use "a guy" to lay the tiles.

I would say you are looking at "a guy" type of install. In the world of tile this is not considered acceptable. It would be a redo. My guess is this is the best possible install this guy could manage. Getting him to do it again will probably result in the same issues...which is why you want to ensure the GC is using a tiling professional and not some guy with a trowel. I'm going to guess the GC will be quite indignant should you ask about the qualifications of his crew.

Did you know that most insurance companies will offer a "pay out"? This would allow you to find your own company to do the work?

I would push hard for a redo. In the building industry the original installer is allowed ONE attempt to correct an issue. Once that one attempt is made (and failed) then you can bring in another professional to do the work...at the original installer's expense. I would check your local/state laws on that one...but you are within your rights to move on should the 'fix' work out to be worse than the original install.

Just a little FYI. Do you have any photos of the build BEFORE the finishes were installed? If there is an issue with the quality of the finishes, there are often issues with the quality of the water proofing, etc UNDERNEATH the finishes.

The bad news is yes, it does look cheap and poorly laid. The good news is that now is the best time to get it done right. Once it's grouted, you'll have a much tougher time because removal will be more costly. If you're willing to pay the difference, get a better quality product and a more highly skilled person to do the work. Either way, you can feel confident telling the GC that this is not good enough. You're not being overly critical, but you might have to spend more to make it right. And do take the opportunity to check the work "under the hood," as suggested above. Good luck to you...it's not easy.

Hey, congrats! I’m so glad to hear you had success. Well done!!