Kohler DTV+ Amplifier (Music) Hissing

August 12, 2019

We am nearing completion of our Master Bath remodel and have just hooked up our DTV+ setup. Not sure if it matters, but it's a DTV+ with a 6 port valve, SoundTile speakers and the DTV+ Amplifier. Our problem is whenever we connect a music source to the amplifier we get a really loud hissing from our speakers. This happens on both bluetooth and if we connect a device directly to the amplifier using the Line In jack. When playing music the hiss doesn't go away and can be heard under low volume. With the shower going and music playing you can't hear it, but get out of the shower and start getting ready and the hissing stays unless you disconnect from the system. Any suggestion? I tried calling Kohler and they have no idea. They are sending a replacement amp, but wanted to check with a broader community here as well.

Thank you in advance!

Need help with an existing Houzz order? Call 1-800-368-4268