Hair, debriefs after hardwood floors refinishing

4 years ago

Hi all! We just had a contracting company replace the carpet to a wooden floors everywhere in the 3 bedroom house, sand and finish all the red oak floors with a neutral Bona coat (3 color coats and one final satin coat). After the finishing job was done we found debris and hair under the finish, and some dents on the floors. Over 150 of these issues. The contractor came and told us he could fix that and it would not be noticeable. But once he finished the job, the floors look even worse in these areas. It looks like he scratched these spots to the wood and applied some sort of paste on top. These spots are very noticeable in the light. The full job was 70K, which was expensive and is paid 60% by us. In the beginning of the project we told them that we care about quality. Additionally, the sanding team needed to move the fridge. We asked if we need to empty it, and they said that it would be fine. As we got home after being our for a week (as we were asked to leave the house and remove all the belongings) we noticed the bad smell. It turned out that the compressor board stoped working and the fridge was not cooling the food for all that time. Everything went moldy and rotten and they never told us. We are so frustrated with this company work. The project is not completed yet - as they still need to install the staircase and put the new baseboards. Looking for some advice! Can these floors be refinished / saved? These spots are sore to the eye ((

Featured Answer

millworkman

4 years ago

last modified: 4 years ago

"After the finishing job was done we found debris and hair under the finish, and some dents on the floors. Over 150 of these issues."

Yikes, not sure I would want to be your floor guy. Finishes are judged from a standing position, at an arms length away, not from close ups. Also it is natural wood, it will never be 100% perfect. The hairs and grit in the finish would have worked there way out in short order and he probably made them worse with an attempted repair.

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Comments (7)

porkchop_z5b_MI
4 years ago
^^ A few spots maybe -- but c'mon that much debris? And the last photo with that big spot of damage?!? No way -- not acceptable. IMO that calls for a re-finish or non-payment of amount due so homeowner can hire an actual flooring professional.
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Veronika S
Original Author
4 years ago
We we judging at a standing position and only took photos up close to document these. The way the light was falling on the floors made them very noticeable.
PRO
G & S Floor Service
4 years ago
The last photo indicates adhesion issues. You will want to test it. 150 different spots constitutes a re-coat.
Veronika S
Original Author
4 years ago
Thank you for sharing these thoughts. Just to clarify, all the issues we saw were noticeable at the arms length, and judging by the last picture the contractor had to scape so deep into the finishing to remove some of these, which I'm guessing means that some were not in the top coat. The company said that they have someone else to spot fix. I'd love to know if the spot fixing is really possible. What potential issues you see with spot fixing? Is re-coating better? What the risks of re-coating are? What do you see as a potential realistic solution bfor us, especially given the cost of the project?
PRO
G & S Floor Service
4 years ago
last modified: 4 years ago
For me, if, I had to repair 150 spots. I would recoat rooms as needed. I would not waste the time with spot fixes, unless it's a few spots or less in a room. It eliminates the possibility of missing a flawed area. Of course, the potential of the same issues exist by re-coating. They would need to figure out who, what, where and how debris is getting on the finish., in order to prevent it the second time around. It can be tranferred from clothes, footwear, tools, equipments, human, pets etc. How many square feet and rooms is involved?
Veronika S
Original Author
4 years ago
Thank you! So most issues that persist and are noticeable are in 6 rooms (including dining and formal areas). It's probably about 2000 square feet. And in each room after the attempted first repair it's about 5-7 issues per room that are very noticeable.