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bonnie9162

Contractor livid with Behr paint

last year

In the middle of a bathroom remodel and bought the paint at Home Depot that was recommended by their staff for a bathroom. Contractor is very upset using it because it "runs and goes on like cottage cheese." I chose it because of the color and have had problems with SW color matching. Ran to get Ben Moore paint and when I was gone he called his painter buddy and was told it was enamel paint that should be used for wood trim etc,not walls. I have used plenty of Behr paint without a problem but this is the Behr ulta scuff defense and it is enamel and sold to me by HD staff when I said I wanted paint for bathroom. Now I am going to get charged probably for two paint jobs plus because he had to repair for he paints again. Anyone else had problems with this?

Comments (11)

  • last year
    last modified: last year

    "when I was gone he called his painter buddy and was told it was enamel paint that should be used for wood trim etc,not walls"

    Nonsense, Behr Ultra is wall paint and available in several sheens as shown in the Behr sheen webpage. I'd have used no less than a Satin sheen for the walls and Semi-Gloss for the trim. I've used lots of Behr paint. It dries quickly so you have to move fast but it doesn't drip in my experience. Was the surface properly prepared? Was the roller nap the correct thickness?

  • PRO
    last year
    last modified: last year

    That's what he gets for not specifying product and procuring it for the job. Fastest way to lose control of a project is to have homeowner purchase paint on their own.

    And I'd point blank tell him he should've bought the paint, he's the pro. That's why you hired him and not DIY.

    Interesting that bathrooms are not included in the "Ideal Where to Use" Scuff Defense info page.

  • last year
    last modified: last year

    In his defense he wanted to use Sherwin Williams but I couldn't find a color I wanted. I loved the Behr color and have had bad experiences with Sherwin Williaims trying to use a formula to get the same color. I ended up buying Benjamin Moore, the color is still not the same but acceptable and the paint was great. I have used Behr many times in rentals but it had been a while so I just went with what the staff at HD recommended for bathrooms. I witnessed it. It was difficult, I think because it was enamel.

  • last year

    Lori A. Sawaya "Interesting that bathrooms are not included in the "Ideal Where to Use" Scuff Defense info page."

    No. Behr Ultra Scuff Defense is available in four sheens. Satin and Semi-Gloss are recommended for bathrooms.

  • PRO
    last year
    last modified: last year

    I witnessed it. It was difficult.

    Unfortunately, at least on this forum, the feedback you're going to get is either you, the painter or both are inept idiots and there is no way on God's green earth that the substance in the can could be faulty or less than what BEHR claims it to be.

    Anecdotal evidence of successful paint/color application is always valid, never questioned.

    However anecdotal evidence of a problem, like yours, is not valid and questions to get to the bottom of your (obviously) unskilled painter's ineptness at applying the product will be endless.

    I've seen enough paint to know paint manufacturing is done by humans and !@#$ happens. Not every can made is a homerun.

    And just because it's published on a paint brand's website is no guarantee that it is correct information.

    As a result, I hold the paint manufacturer accountable first. Until there's reason not to.

    I am always the minority.

  • last year
    last modified: last year

    Lori A. Sawaya: "Bathrooms is not listed under "Product Usage" spec's for any of the four sheens."

    BEHR ULTRA SCUFF DEFENSE Interior Satin Enamel:

    Best for Use in: "All Rooms"

    Conveniently left out "Ideal for"

    "Unfortunately, at least on this forum, the feedback you're going to get is either you, the painter or both are inept idiots..."

    Nobody said that, well, except you.

  • PRO
    last year
    last modified: last year

    Conveniently left out "Ideal for"

    Yeah, I'm not sure why you're choosing to ignore that bathrooms are not included in the "Ideal for" part.

    You must have missed it in my first post where I pointed out that bathrooms were omitted in the Product Usage specs and did include "ideal for".

  • last year

    A few years ago, after many interior renovations of our kitchen, bathrooms and flooring; my husband and I painted our entire interior home with Behrs Ultra Scuff Defense Paint and Primer, matte for walls and ceilings, satin for all trim and doors. Prior to painting, we first washed and rinsed all ceilings, walls, doors and trim. The paint applied beautifully, no issues. We used great quality rollers and brushes. Years later our paint looks beautiful. I have used SW and BM paint in the past, and like Behr best. My husband and I are quite “fusspots” when it comes to painting and home renovations. I highly recommend Behr.

  • last year

    I would never contradict Ms. Sawaya, and I won't now! But here's a little information that might help you.

    You can get just about any paint color from another manufacturer with the paint store's color-matching technology. Yes, I am aware that some say it's not perfect, but I've had it done many times and it has come out perfectly every time. Every time. I'm a homeowner, and I like Behr, too, but paint contractors have told me Behr's a bear! But like kculbers, I like that it doesn't drip as much and because I like painting with a roller and brush (it's so therapeutic for me), I like less drippage.


    But when I hired a paint contractor, I let them pick the paint (perhaps with my input). They have their brands they're loyal to.


    Also, maybe you got a bad batch. You can take it back to HD, if that's the case.

  • last year

    Mrs S - I’m happy that you’ve had near perfect results with color match. ive also had a lot of experience with it with some great results both most recently spent a over a thousand dollars using color match paint from Sherwin Williams and it was really off. Ive since learned they have different bases and it can be difficult, esp especially with whites and greys, so I wanted to stay clear of that. And I too, have used Behr with no problem. I used it in all my rental properties but never this particular Behr Ultra Scrub Defense Satin Unfortunately it had been a long while since I used Behr and thought they had just changed the label from

    what I used prior. I did return the paint I‘d NEVER use this on walls again. EVER It was however a beautiful color and no, Ben Moore wasnt able to get just the right color on the match either but Ive accepted that it’s close enough and that paint went on beautifully. Just expensive experience, even though HD did give me my money back