quality issue with LV wood, be very careful!

last month

last modified: last month

This is the first time I’ve ever felt compelled to leave such a negative review about a product. If you have any other option, do not buy from LV Wood. They will happily take your money, deliver a poor-quality product, and then leave you to deal with the consequences on your own. The salespeople were friendly and attentive—right up until the moment I signed the paperwork. After the floor was installed, we discovered several major issues with the product. Instead of acknowledging that their flooring might have defects, the owner of LV Wood immediately blamed me and my contractor. Trying to resolve the issue was pointless. The owner refuses to accept any responsibility, and negotiating with him is nearly impossible. Don’t expect a refund or any meaningful support—according to them, everything is somehow your fault, never theirs. If you can avoid doing business with this company, do so.

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Comments (5)

millworkman
last month
Is this a prefinished product? Engineered?
JY thanked millworkman
PRO
JY
Original Author
last month
Great questions. Unfortunately it's finished product and engineered.
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millworkman
last month
Tough to tell from a couple pics but that may be more install related than product. Not sticking up fot the floor company but..........................
PRO
JY
Original Author
last month
Thanks for the comments. I think the product is not dry enough before the installation although already left in the room for 2 weeks. I have the leftover planks, have remarkable "cupping" looking
millworkman
last month
Was the HVAC running when the flooring was sitting in the home? What was the humidity in the house? What was the moisture content (M.C.) of the subfloor before flooring was deleivered? M.C. of the wood before install? See where I am going? That is what acclimates the floor not just sitting unfortunately. Engineered should be more stable but the swings if large enough will definitely cause issues. These questions would be the first thing the manufacturer would want. And no to any would mean they have an out for a warranty.