--- title: "TERSO MR® — Countertop | Houzz" canonical_html_url: "https://www.houzz.com/professionals/countertop/terso-mr®-pfvwus-pf~1260163898" markdown_url: https://www.houzz.com/md/professionals/pf~1260163898.md entity_type: LocalBusiness business_name: "TERSO MR®" category: ["Countertop"] image: https://st.hzcdn.com/fimgs/f163cd5206eae624_6145-w400-h400-b0-p0--.jpg address: "560 Sylvan Ave. Suite 3160, Englewood Cliffs, New Jersey 07632, United States" latitude: 40.882 longitude: -73.9544 phone: "(201) 385-3484" website: http://www.tersomr.com rating: 5 review_count: 1 followers: 32 last_updated: 2026-09-07 --- # TERSO MR® Original Houzz profile: [TERSO MR®](https://www.houzz.com/professionals/countertop/terso-mr®-pfvwus-pf~1260163898) ## Professional summary - **Primary category:** Countertop - **Location:** Englewood Cliffs, NJ - **Serves:** Hoboken, West New York, Teaneck, Fort Lee, Ft Lee, Englewood, Paramus, Ridgewood, Mahwah, Cliffside Park, Wyckoff, Tenafly, Ramsey, Franklin Lakes, Cresskill, Closter, Upper Saddle River, Old Tappan, Englewood Cliffs, Alpine, Manhattan, New York, White Plains - **Houzz rating:** 5.0 out of 5 (1 review) ## About ### Houzz Badges - Houzz Influencer We specialize in marble, natural stone, and porcelain preservation. With our original and meticulous methods, we can save you the inconvenience of a full renovation. Guaranteed once you start doing business with us, you will continue to prefer us. Helping our customers is our passion. ### Services Provided - Quartz Countertops - Natural Stone Countertops - Countertop Repair - Marble Countertops - Countertop and Tile Sealing - Tile Repair - Loose Tiles Repair - Marble Preservation - Marble Shower Preservation - Natural Stone Preservation - Porcelain Preservation - Shower Grout Repair ### Areas Served - Hoboken - West New York - Teaneck - Fort Lee - Ft Lee - Englewood - Paramus - Ridgewood - Mahwah - Cliffside Park - Wyckoff - Tenafly - Ramsey - Franklin Lakes - Cresskill - Closter - Upper Saddle River - Old Tappan - Englewood Cliffs - Alpine - Manhattan - New York - White Plains ## Business Details | Field | Value | | --- | --- | | Business Name | TERSO MR® | | Address | 560 Sylvan Ave. Suite 3160, Englewood Cliffs, New Jersey 07632, United States | | Phone | (201) 385-3484 | | Website | http://www.tersomr.com | | License Number | +1 (201) 385-3484 | | Followers on Houzz | 32 | **Social profiles:** - Facebook — https://www.facebook.com/tersomr/ - X (Twitter) — https://twitter.com/tersomr - Blog — www.tersomr.com ## Contact - **Houzz profile:** [TERSO MR®](https://www.houzz.com/professionals/countertop/terso-mr®-pfvwus-pf~1260163898) - **Website:** http://www.tersomr.com - **Phone:** (201) 385-3484 ## Reviews **Overall rating: 5.0 out of 5 — 1 review** *Aspect averages:* - Work Quality: 50.0 - Communication: 50.0 - Value: 50.0 ### All 1 review **★★★★★ — Francie Steiner, Sept. 2021** > Terso Mr fixed my shower that no one else could! They understood my problem. They were neat and professional. I highly recommend to use this company. ## Selected projects - [Marble Shower Solutions](https://www.houzz.com/hznb/projects/marble-shower-solutions-pj-vj~6205641) - Location: New York, NY - Photos: 4 - [Premium Marble Shower Preservation (1)](https://www.houzz.com/hznb/projects/premium-marble-shower-preservation-1-pj-vj~2850819) - Location: Closter, NJ - Photos: 6 - [Premium Marble & Natural Stone Preservation](https://www.houzz.com/hznb/projects/premium-marble-and-natural-stone-preservation-pj-vj~2858002) - Location: Old Tappan, NJ - Photos: 7 - [Broken Marble Shower Seat](https://www.houzz.com/hznb/projects/broken-marble-shower-seat-pj-vj~2852546) - Location: Englewood, NJ - Photos: 6 [See all 4 projects](https://www.houzz.com/professionals/countertop/terso-mr®-pfvwus-pf~1260163898) ## Ideabooks - [webuser\_277826's ideas](https://www.houzz.com/ideabooks/63743530/list/webuser-277826-s-ideas) — 4 ideas [See all 1 ideabook](https://www.houzz.com/ideabooks/users/tersomarble) ## Community Q&A **Q: Bathroom water issue** *(in Home Repair)* We moved into our house a year ago a few months ago i noticed the baseboard had a little color but did not think anything of it. today the baseboard looked swollen and as i got closer it did not look good. i believe the culprit is the bottom door sweep is not providing enough coverage therefore water gets through. my question is, it clearly looks like mold but it doesnt seem it has affected the other side of the drywall just where the mesh and green is (no idea what that is). is the drywall done for? should i have other concerns? A: @Mint Tile LlC, great to know you are providing a great service! that way property owners only need the normal surface care of the materials. **Q: New Build-massive bathroom floor leak** *(in Home Disasters)* Looking for thoughts and advice on tile install that led to massive leak. House is new build, less than year old. Primary bathroom is designed as a wet room, tub inside shower. When we first moved in we noticed floor wouldn’t drain well after shower. We had to squeegee water to the drain so there wasn’t a large pool of water. We also noticed water was soaking into tile and grout. Instead of beading up on marble, it was leaving wet marks. It looked like the tile wasn’t sealed. May be irrelevant but throwing that in there incase it helps. Months after living in house we discovered water stains on ceiling in room below primary bathroom. Ceiling was ripped out and we discovered tub drain was never sealed. No membrane or any other sealant around the drain. Just a big hole (see pics). Water from shower was seeping under bath tub and going right through the hole to the second floor causing mass damage to room below. High level of moisture was read throughout the whole tile floor wall to wall. When tile was pulled up, under the membrane is saturated with water. Also the gray concrete/mortar (not sure what it is but it’s the dark gray on top of plywood subfloor and underneath membrane) is absolutely saturated with water and crumbles to the touch the whole length of the shower floor, not just near tub. Floor is supposed to slope away from tub to back wall where the drain is. Also to note, the shower has not been used for two weeks, tile removed today after two weeks and everything is still massively saturated. The tub drain is an obviously problem. I’m not a tile expert but I’m assuming this should be sealed somehow by the tile installer?? But is there more of a problem here that we are missing? Is there more to the bad tile job that would create water leakage under the tile and tile membrane? We would like to ensure the problem is fixed correctly. Also the guest bathroom is designed same way and we are wondering if we need to rip the floor out there as well. Any thought/advice is appreciated. A: Thank you Jake for the clarification, We were only addressing the common water intrusion management issue when showers are being used such as grout repairs and on going maintenance, of course the shower has to be properly waterproofed and constructed to begin with. **Q: Grout around drain ?!?** *(in Design Dilemma)* Purchased my home 4 years ago and the previous owners had the master bathroom renovated. Within the last year, it looks like cement is collecting over the drain and on tile, and sometimes even clogs the drain. Has anyone seen this before? It almost appears as if the grout is disintegrating. A: @cpartist, you are probably right as nothing can be properly evaluated based on pictures, it’s always best to have a professional on site to properly access the materials or damages to issue an accurate solution. Better to have an expert properly evaluate the shower that is the best opinion. **Q: mold in shower grout - help!!!** *(in Cleaning Tips)* I’ve tried everything to get rid of the mold in our shower and I have not been able to get rid of the mold - I’m looking for suggestions on how take care of this mold issue??? A: There are ways to permanently correct shower grout issues after structure has settled. **Q: Small puddling in new tiled shower - is this a real problem?** *(in Design Dilemma)* The new tile shower was ready for the first time on Friday of last week. Over the past few days, I've realized that there is just a bit of water puddling about six inches away from the drain. It's not a lot, but it's just enough that if someone takes a shower in the morning, come nightfall, that section of the shower is still wet, with maybe something like 1/8" to 1/4" shallow little puddle. It's tiny enough that a typical kitchen towel can soak up the water. This bothers me, because i don't know if this will cause problems down the road. It's a brand new tiled shower installation where we didn't have a shower, so it's got a brand-new wetbed, a PreSlope product was used to "guarantee a proper slope", a waterproof membrane, redguard, etc. Since no one else in my family noticed it, I thought at first maybe I was just being super-picky/observant, or maybe I was imagining it. So to test it, I took a golf ball, gently chucked it into the shower to let it roll around and see where it would stop. It consistently stops where I had noticed the puddling. So I showed my boyfriend, and he tried chucking the golf ball too, and got the same result. I would think if the shower was properly sloped, the golf ball would end up sitting on the drain grate. It doesn't. Not one single time did it ever stop there. It rolled over the drain grate several times, but consistently stops about six inches away from the drain. So the questions now - is this a real problem, with actual possible consequences? Are we being overly picky? If this is a "real" issue, what's the best way to deal with this with the contractor - and is this an issue that goes back to the general contractor (who selected the tile guy) or an issue that the tile guy should resolve? Other than that issue.... we're really happy with how the project looks so far. Here's a link showing a quick clip of the golf ball rolling to it's position. https://youtu.be/Du1rCf6HNrg Thanks in advance for any advice folks can share. A: If there is no damaged grout, cracks around shower floor perimeter. The following may help: have shower pristine cleaned, pure, allow shower floor to dry until dark areas look the same color as the rest of the floor. You can use a small fan to speed the drying process, as this can take days. Buy the porous plus impregnating sealer/by miracle company. Apply sealer evenly with a clean paint brush. Follow the sealer applications instructions on label. Make sure you remove the excess sealer off marble surface using old white towels. **Q: Help! Pebble Tile & Grout Problems** *(in Bathrooms)* We spent a small fortune having our master bath totally remodeled two months ago. The entire room was gutted down to the studs and made larger. We had a shower constructed with marble walls and a sliced pebble floor. We had our contractor follow the tile suppliers instructions about using unsanded grout and sealing before & after grouting. Once it was done it took about a week of washing to get the chalky dust off everything. It was only then that I could then see near the drain a little of the blue rubber liner and a few bits of black thread from the backing the pebbles were also showing up through the grout. At the time, I thought maybe they were just a few long stray bits. He also left quite a bit of grout haze on the tile & stones and pencil arrow marks, which only went away after I had a professional natural stone cleaning service come out a couple weeks ago. I know they only used ph neutral, enzymatic cleaners meant for stone and everything was done by hand with a soft pad, nothing highly abrasive or using machinery. That company literally only does natural stone so they are experts on how to deal with it. They also resealed it to be on the safe side. The pebbles finally look nice, but the grout is still a problem. While the contractor did slant the floor towards the drain, we still get a good deal of water between some stones that doesn't drain away. We've been wiping it down with a squeegee and a chamois after every single shower to try to keep it dry, but we're still getting pink Serratia marcescens on the grout in various spots. I tried dish soap, which did nothing, then a "for natural stone" deep cleaner and nylon brush just once, which helped a bit, but it just keeps coming back. It's almost impossible to get every drop of water between the stones. Now I'm also seeing areas on the floor by the walls where the grout has worn away and cracking, despite not even having brushed around there. I also noticed more of those backer threads have appeared. This doesn't seem normal to me in such a short span of time. Did our contractor not put enough grout? Do I need him to come back and re-grout the whole thing? I don't want him to just patch some spots if this is going to continue to happen everywhere else. I'm feeling super frustrated because you have to be able to clean a shower floor that gets daily use, yet it seems like literally everything damages either the stone or the grout. I've been very careful using only the things recommended for caring for these stones, but either the install is the issue or even these "safe" methods aren't. We literally waited a decade to have a shower in there, so all these issues right out of the gate are driving me crazy. Would really appreciate some advice on what to do about the grout and what to clean with going forward. A: Was anyone able to correct grout issues in the shower. --- *Source: Houzz professional profile. Reflects the profile as of 2026-09-07.*