--- title: "Chris T — Furniture & Accessories | Houzz" canonical_html_url: https://www.houzz.com/professionals/furniture-and-accessories/chris-t-pfvwus-pf~1353417459 markdown_url: https://www.houzz.com/md/professionals/pf~1353417459.md entity_type: LocalBusiness business_name: "Chris T" category: ["Furniture & Accessories"] image: https://st.hzcdn.com/fimgs/82e3188e0a12ec8d_5935-w400-h400-b0-p0--.jpg address: "3200 N. Central Ave #2450, Phoenix, Arizona 85012, United States" latitude: 33.5097 longitude: -112.0678 phone: "(800) 503-0531" website: http://www.sawyertwain.com rating: 4.4 review_count: 44 best_of_houzz_awards: 3 followers: 124 last_updated: 2026-09-18 --- # Chris T Original Houzz profile: [Chris T](https://www.houzz.com/professionals/furniture-and-accessories/chris-t-pfvwus-pf~1353417459) ## Professional summary - **Primary category:** Furniture & Accessories - **Location:** Phoenix, AZ - **Serves:** Phoenix, Scottsdale, Peoria, Miami, Alabama, Arizona, Atanta, Baltimore, Boise, Boston, California, Charlotte, Chicago, Cleveland, Dallas, Denver, Detroit, Florida, Houston, Idaho, Kansas City, Las Vegas, Los Angeles, Louisiana, Manhattan, Michigan, Minnesota, Nashville, Nevada, New Hampshire, New York, North Dakota, Oklahoma City, Oregon, Philadelphia, Portland, Reno, Sacramento, Salt Lake City, San Diego, Seattle, South Dakota, Texas, USA, Utah, Washington - **Houzz rating:** 4.4 out of 5 (44 reviews) - **Best of Houzz:** 3 awards (2019–2023), for Service. ## About ### Houzz Badges - Houzz Influencer - Recommended on Houzz - 1,000 Ideabook Saves Furniture Ideas and Creations that become realizations. Home and Commercial options available. Trade partners welcome. Visit us online at www.sawyertwain.com today! Sawyer Twain sales@sawyertwain.com ### Services Provided - Custom Furniture - Furniture Sales - Furniture Delivery - Outdoor Furniture Sales - Custom Pool Tables - Billiards - Family Fun - Game Room Furniture - Pool Tables - office furniture - shuffleboard tables - sports decor ### Areas Served - Phoenix - Scottsdale - Peoria - Miami - Alabama - Arizona - Atanta - Baltimore - Boise - Boston - California - Charlotte - Chicago - Cleveland - Dallas - Denver - Detroit - Florida - Houston - Idaho - Kansas City - Las Vegas - Los Angeles - Louisiana - Manhattan - Michigan - Minnesota - Nashville - Nevada - New Hampshire - New York - North Dakota - Oklahoma City - Oregon - Philadelphia - Portland - Reno - Sacramento - Salt Lake City - San Diego - Seattle - South Dakota - Texas - USA - Utah - Washington ## Business Details | Field | Value | | --- | --- | | Business Name | Chris T | | Address | 3200 N. Central Ave \#2450, Phoenix, Arizona 85012, United States | | Phone | (800) 503-0531 | | Website | http://www.sawyertwain.com | | Followers on Houzz | 124 | **Social profiles:** - Blog — https://www.sawyertwain.com/ ## Contact - **Houzz profile:** [Chris T](https://www.houzz.com/professionals/furniture-and-accessories/chris-t-pfvwus-pf~1353417459) - **Website:** http://www.sawyertwain.com - **Phone:** (800) 503-0531 ## Credentials - **Best of Houzz:** 3 awards (2019–2023), for Service. ## Reviews **Overall rating: 4.4 out of 5 — 44 reviews** *Aspect averages:* - Work Quality: 28.0 - Communication: 26.0 - Value: 28.0 ### Reviews **★ — HU-726188303, Sept. 2024** > I placed my order with this company a month in advance and made it clear to Michael, the GM, when I needed it by. He assured me that a ship date of September 3rd would be fine. However, the order didn’t ship until the 10th because they used a consolidation company. I called multiple times and left messages for Michael, but never received a single call back. Once they have your money, they stop responding. Terrible customer service—will not be ordering from here again! **★ — Casey Osterhout, Jan. 2024** > I never take the time to write reviews but purchasing a $7,000 pool table through Sawyer Twain was a total mistake. I paid a higher install fee due to living in a rural area which I expected. Several weeks without hearing anything I had to pay an additional $800 for the install. Several weeks later still haven't heard anything about installing or delivery. They are impossible to speak to someone in person and the sub contracters shipping and installing the table get zero info from Sawyer Twain. > > Don't be fooled into the nice website. > > Go elsewhere or local. **Comment from Chris T:** > Unfortunately, there are times depending upon a customers location across the US we do have to implement installation surcharge fees. We do our best in making this as transparent as possible on all listings. As it states when checking out above the white glove installation option (Surcharges may apply for remote areas and/or difficult access). We're sorry for your predicament. **★ — Jessica Islas, Nov. 2023** > I purchased a Nixxon Billiards Kai Slate Grayson Gray pool table on 10/24. I was told it would ship within 5-6 days. This ended up shipping out on 11/8 was out for delivery on 11/13. Immediately the delivery driver was complaining regarding the weight and the condition of the pallets for the 2 pallets I was supposed to receive. The slate itself was covered in dirt and debris, and was damaged in every exposed spot due to not being packaged well. The delivery driver refused for me to get into his truck to take photos of the other pallet because he could not move it due to the condition of the boxes and the pallet and being unable to unload this. I contacted customer service regarding the condition and was told to refuse the pallet and they would get back to me by COB to let me know if another table was in stock and would send photos of this before shipping it out. Only, they did not call me back, and when I called they were rude to me and quite honestly made me just not want to do business with this company. I requested a refund and was not only denied that, I was denied the ability to escalate this to a manager, I was told Michael was the highest point of contact for me. The best part is they contacted me later and said they would offer me a refund only if I removed the negative reviews of my experience with the company and that they feel that what was pictured was minimal damage. This was a luxury purchase, I fully expected better service, as well as a better product but this company does not stand by their products, and I fully understand now why they have all of their disclaimers on their website, so that they can get away with this. **Comment from Chris T:** > Unfortunately, we did incur unanticipated freight delays from the manufacturer. It did indeed take roughly 2 weeks to arrive, typical lead times 3 weeks. This specific customer chose not to opt in for professional delivery, which is highly recommended as these items are incredibly heavy. We encourage all customers to review the freight before accepting delivery. Delivery was attempted yesterday, and the customer reached out stating there was noticeable damage to the freight. We instructed the customer not to accept or sign for the freight and email us the pictures so we could forward them onto the manufacturer and receive resolution options, which typically takes 48 – 72 hours. During the interim from receiving the pictures and filing a claim, the customer chose to call back and communicate in an incredibly unpleasant & hostile tone to our management team. Upon reviewing the pictures this appeared to be more of a case of buyer’s remorse unfortunately as there was not significant damage. Our TOU clearly states that we can replace items & implement initial shipping & return fees. We offered to replace the parts or extend a full refund all within the same day as the initial claim, as we agree it’s not in our best interest to conduct business with this individual. However, we have continued to receive unmerited & unwarranted negative feedback and are inclined to stand by our TOU in this instance. We’re still more than happy to come an imminent resolution, however we will not be repetitively insulted and degraded. Please feel free to contact us if you would like to cordially resolve this predicament asap. UPDATE- We have refunded this item in full as it’s in both parties’ best interest to not transact mutual business. **★★★★★ — HU-691834266, Dec. 2022** > We are VERY happy with Sawyer Twain! Their customer service is excellent. Everyone we reached out to was quick to respond to all of our questions and concerns! We received our pool table and accessories sooner than we had even hoped, and everything set up beautifully with White Glove installation! Thank you so much for making your customers a top priority! **★★★★★ — HU-296900794, Sept. 2022** > Great service. Ordered new felt, cushions, and full accessories. Showed up earlier than expected and installation was courteous and professional. Wifey did not like felt color and they were very helpful with the exchange (2020). Just bought more accessories and decided to leave a review. Will definitely use them again in the future **★★★★★ — Bradley Byrd, Sept. 2022** > Bought two pool tables. Chris was great to work with. Will do business with them again in the future. **★★★ — thinklikeachampion, Feb. 2022** > UPDATE (1/31/2023) - The owner of Sawyer Twain personally reached out to me, apologized for my experience and has made the situation right. > > Sawyer Twain unfortunate customer service. My pool table was to be "white gloved" installed Saturday morning and they notified me via email at 3:00 PM on Friday that there were imperfections to the wood. > > The options were to: > 1\. Continue with the install and pay for another repair install with new mfg. parts. > 2\. Wait on the new parts for a complete pool table install later. > > The problem is, I saw my email with very little time in the working day and I responded with specific questions about the situation and even asked that they call me back considering how little time we have. > They responded to my email not answering all my questions (or acknowledging the questions) and they did not call me back. I then attempted to reply and call their office with no answer. The install ended up happening and then they ended up making me pay for the 2nd install of the repaired parts. This all could have been prevented if they simply called me instead of sending an email with so little time in the day with my install happening the very next morning. They refused to cover the install stating that they are "waiving as many of the fees as they can." The installer told me the total cost of his service which showed they only covered $50. For buying a $5K pool table, Sawyer Twain did not look out for me as their customer. When I finally spoke to someone on the call, they argued relentlessly with me giving several excuses which were: > \- "We email everything so it's documented" (ok, that's fine, but call me especially considering the circumstance) > \- "Our shipping disclosure says you shouldn't have accepted the shipment" (I didn't get the shipment, your white glove installer accepted) > \- "We don't have enough people to call everyone" (That's not my problem, I'm being forced to pay more because of your business practice and lack of customer service) > > Trying to be reasonable customer (which I didn't think I was, but realize there are 2 party's here) I even offered to pay half if they covered the other half and they STILL refused. Please, please, please, be aware of this company and their lack of service. "White glove" install is not really "white glove" install. You're probably going to get 1 pool table in your lifetime and it's a big purchase. Go with a company that doesn't treat you like this as a customer. > > UPDATE (1/31/2023) - The owner of Sawyer Twain personally reached out to me, apologized for my experience and has made the situation right. **Comment from Chris T:** > Please reach out to us directly to discuss this unfortunate predicament so we can verify you as a Sawyer Twain customer. **★ — HU-73155815, Sept. 2021** > I placed my order July 16, 2021. It is September 23rd and I am still without a table. I have bits and pieces sitting in my front room because 1. The slate was broken when arrived 2. The replacement slate was lost 3. The incorrect color siding was sent and now they have to wait for plank to "get back with them". 4. The dining top is still on backorder and has not arrived > I have a housewarming in less than 2 weeks and the 1 thing I wanted ready was the table. I am very disappointed and I DO NOT recommend them. Not to mention, she became frustrated with me because I appeared frustrated. Well, of course I would be frustrated, I have every reason to be. **★★ — kvrao2, March 2021** > Ordered a pool table and faced multiple delays with no definitive answers. Customer support was very cordial and gave very nice but meaningless responses to my enquiries. Prior to ordering, I called for delivery schedules and selected a pool table they said would be delivered in late Feb and placed an order based on that response. Since then, various run arounds about COVID, etc, but not clear answer on when I can expect delivery. **★ — HU-787103753, Nov. 2020** > We ordered a Black Friday pool table and they cancelled our order due to a website error. Our payment was already processed when they cancelled it. Don’t waste your time and energy. They are not willing to work with the customer and only in it for themself. **★★★★★ — Courtney M, Nov. 2019** > Provided top notch customer service and a great quality product. Would work with Chris and the team again. I have already reached out to them for another project. **★★★★★ — Lori Elfrink, Oct. 2019** > I purchased one of their billiard tables with a removeable top that can be stored and absolutely love it. The rustic farmhouse design of the table compliments the rest of our home and goes perfectly with our taste. > Chris was very helpful in answering any questions and resolving a small hiccup with the freight company who delivered the table . He was professional and very prompt to resolve the issue. Chris also recommend a terrific technician who came out the same evening the table was delivered and professionally installed it for us! > Top notch all the way around . Excellent customer service and beautiful craftsmanship! ## Selected projects - [Fulton Cocoa](https://www.houzz.com/hznb/projects/fulton-cocoa-pj-vj~4196681) - Location: Not specified - Photos: 5 - Description: The Fulton billiard table exudes a monolithic footprint. As if it was carved from a solid block, its foundational strength rests on a squared leg with a straight apron. Its lines are clean and simple, perfect for traditional or transitional decor. Add a dining top to complete the functionality. - [Rexx](https://www.houzz.com/hznb/projects/rexx-pj-vj~4196667) - Location: Not specified - Photos: 5 - Description: The Plank and Hide Industrial Steel line of pool tables represents the next evolution of modern pool table design. The Rexx 8' model is the showpiece table in the collection and represents years of research and development into steel pool table construction. Built by hand in Ohio, the Rexx features steel legs, frame, and rail caps over hardwood and a three piece 1" tournament slate play surface. The cushion rubber is K66 profile while the custom finish options include Industrial Red as shown, Gu… - [Brazos Rustic](https://www.houzz.com/hznb/projects/brazos-rustic-pj-vj~4196674) - Location: Not specified - Photos: 5 - Description: The Brazos River 8’ slate pool table is part of the Fairfield Collection of game tables by Playcraft. The tables trestle leg design and hand finishing is inspired by old world styling and craftsmanship. Whether your choice is a timeless Chestnut or Espresso finish, or a distressed weathered Black, Barn, or Brown that appears to have been reclaimed from a century old countryside barn, the Brazos is certain to make a statement. More than just beautiful furniture, the high quality materials and con… - [Ixabel](https://www.houzz.com/hznb/projects/ixabel-pj-vj~4196661) - Location: Not specified - Photos: 5 - Description: The Ixabel pool table by Plank & Hide offers a sleek, modern design made from a unique solid metal design. This piece of art is sure to impress and offers lifetimes of enjoyment. Includes choice of color felt and accessories to begin play today! - [Xane](https://www.houzz.com/hznb/projects/xane-pj-vj~4196645) - Location: Not specified - Photos: 7 - Description: Nothing says industrial style, like good old solid Steel. This hand forged masterpiece has an upscale modern design that will make your friends and neighbors stop in their tracks. Engineered to not only look amazing, Plank and Hide craftsman manufacturer to performance standards only recognized by the pros. An immediate family heirloom that will bring years of memories and hopefully some highly competitive games. - [Rexx Black](https://www.houzz.com/hznb/projects/rexx-black-pj-vj~4196590) - Location: Not specified - Photos: 3 - Description: The Plank and Hide Industrial Steel line of pool tables represents the next evolution of modern pool table design. The Rexx 8' model is the showpiece table in the collection and represents years of research and development into steel pool table construction. Built by hand in Ohio, the Rexx features steel legs, frame, and rail caps over hardwood and a three piece 1" tournament slate play surface. The cushion rubber is K66 profile while the custom finish options include Industrial Red as shown, Gu… - [McCormick Smokehouse](https://www.houzz.com/hznb/projects/mccormick-smokehouse-pj-vj~4196508) - Location: Not specified - Photos: 6 - Description: The McCormick is a luxury rustic design at its best combined with an arts and crafts motif. The McCormick is finished in distressed rustic brown on solid poplar with hammered metal accents. The table features wide rails with internal leather pockets, double beam center slate supports, 1" three piece backed slate play surface, K66 Gum Rubber cushions. Includes Accessories to begin play immediately. - [Morse](https://www.houzz.com/hznb/projects/morse-pj-vj~4196412) - Location: Not specified - Photos: 4 - Description: The Morse Pool Table is another stunning example of luxury rustic pool table design for the modern home. Available in distressed Barnwood Elm or Vintage Elm, the Morse appears to be salvaged from another century and up-cycled into the new millennium. Bands of contrasting aged steel are riveted into the frame, legs, and rails to add some mixed medium and durability to the design. The Morse features solid poplar construction with dual hardwood slate support beams, 1" three piece backed tournament… - [Otis](https://www.houzz.com/hznb/projects/otis-pj-vj~4196369) - Location: Not specified - Photos: 5 - Description: The Otis Pool Table by Plank and Hide is vintage and contemporary in all the right ways. The Otis "x" style legs and carefully distressed Smokehouse finish on Douglas Fir create a trendy and attractive design sure to wow players for years. The Otis pool table features K66 gum rubber cushions, three piece 1" backed tournament slate, solid hardwood construction with dual main beams on the oversized base frame. - [Isaac](https://www.houzz.com/hznb/projects/isaac-pj-vj~4196313) - Location: Not specified - Photos: 5 - Description: This is a gorgeous rustic looking pool table that fits in perfectly with any home décor. The use of restoration hardwood elements and the distressed silvered oak finish make this a magnificent addition to any game room or man cave. The design of this pool table is so versatile, you could even put it right in your living room and it would look like it belonged there. Built of solid oak, this table is sturdy and built to professional billiard standards. You will love the rustic touches like the ag… - [Industrial Ixabel Steel Billiards Pool Table](https://www.houzz.com/hznb/projects/industrial-ixabel-steel-billiards-pool-table-pj-vj~2855169) - Location: Atlanta, GA - Photos: 6 - Description: Industrial Metal Pool Table by Plank & Hide. The Ixabel is incredibly unique and sure to be the focal piece of an game room or office recreation room. - [Beaumont Pool Table](https://www.houzz.com/hznb/projects/beaumont-pool-table-pj-vj~3337291) - Location: Not specified - Photos: 2 - [Williamsburg Industrial Shuffleboard by Venture Shuffleboard](https://www.houzz.com/hznb/projects/williamsburg-industrial-shuffleboard-by-venture-shuffleboard-pj-vj~3101587) - Location: Not specified - Photos: 12 - Description: Looking for custom handmade designer game room furniture? Look no further than Venture Shuffleboard. The men and women at Venture knows just how hard working the people of the Industrial Revolution Era were. They built the backbone of America with their own two hands using masterful craftsmanship. The people at Venture have always been obsessed with the perfect union of hand rubbed stained wood and distressed forged metal. That is exactly the reason why the Williamsburg Shuffleboard Table was ma… - [Gorgeous Thomas 8' Pool Table by Plank & Hide](https://www.houzz.com/hznb/projects/gorgeous-thomas-8-pool-table-by-plank-and-hide-pj-vj~2836563) - Location: Not specified - Photos: 3 - Description: The Thomas Pool Table was one of the most sought at after Pool Tables this past year. It's set to reappear after selling out in May 2018. It features a modern farmhouse design,3 piece slate, and regulated for perfection. - [Fulton 12' Shuffleboard Table by Plank & Hide](https://www.houzz.com/hznb/projects/fulton-12-shuffleboard-table-by-plank-and-hide-pj-vj~2856555) - Location: Dayton, OH - Photos: 3 - Description: Awesome Fulton shuffleboard table available on houzz in the Sawyer Twain store! - [Modern Rustic Game Room Furniture presented by Sawyer Twain](https://www.houzz.com/hznb/projects/modern-rustic-game-room-furniture-presented-by-sawyer-twain-pj-vj~2967389) - Location: Not specified - Photos: 9 - Description: High end Game Room furniture presented by Sawyer Twain - [Gorgeous Thomas Pool Table with Dining Table Top Option](https://www.houzz.com/hznb/projects/gorgeous-thomas-pool-table-with-dining-table-top-option-pj-vj~2852543) - Location: Houston, TX - Photos: 3 - Description: 8' Thomas pool table by Plank and Hide, presented by Sawyer Twain - [Swimming Pool Ideas & Water Basketball Hydroshot Basketball Hoop](https://www.houzz.com/hznb/projects/swimming-pool-ideas-and-water-basketball-hydroshot-basketball-hoop-pj-vj~2966995) - Location: Not specified - Photos: 12 - Description: Swimming Pool Games. Sawyer Twain presents the ultimate in pool games.Water Basketball is a must for every kid and adult this summer! Highly durable Basketball hoops intended for your swimming pool. Game on! - [Custom Table Tennis-Conference Office Tables and Game Room Furniture](https://www.houzz.com/hznb/projects/custom-table-tennis-conference-office-tables-and-game-room-furniture-pj-vj~2956145) - Location: Not specified - Photos: 12 - Description: Custom Made Table Tennis. Made of solid Maple or Walnut. Perfect for any office work space or home game room! - [Foosball and Table Tennis Game Room Furniture](https://www.houzz.com/hznb/projects/foosball-and-table-tennis-game-room-furniture-pj-vj~2931026) - Location: Not specified - Photos: 36 - Description: Awesome foosball and table tennis ideas for your game room or corporate office! [See all 29 projects](https://www.houzz.com/professionals/furniture-and-accessories/chris-t-pfvwus-pf~1353417459) ## Ideabooks - [Doc & Holliday Billiards](https://www.houzz.com/ideabooks/183069644/list/doc-holliday-billiards) — 28 ideas - [Nixon Billiards](https://www.houzz.com/ideabooks/162658710/list/nixon-billiards) — 4 ideas - [Cool Stuff](https://www.houzz.com/ideabooks/106348938/list/cool-stuff) — 1 idea - [Modern Farmhouse Rustic Pool Tables & Game Room Furniture](https://www.houzz.com/ideabooks/105623824/list/modern-farmhouse-rustic-pool-tables-game-room-furniture) — 6 ideas - [Game Room Pool Tables & Shuffleboards](https://www.houzz.com/ideabooks/98061169/list/game-room-pool-tables-shuffleboards) — 20 ideas - [Hydroshot Water Basketball Hoop-Adjustable Basketball Goal-Pool](https://www.houzz.com/ideabooks/105613033/list/hydroshot-water-basketball-hoop-adjustable-basketball-goal-pool) — 10 ideas - [8' Xane Industrial Pool Table by Plank and Hide](https://www.houzz.com/ideabooks/102399894/list/8-xane-industrial-pool-table-by-plank-and-hide) — 6 ideas - [Rustic Weathered Isaac Pool Table by Plank and Hide](https://www.houzz.com/ideabooks/98061010/list/rustic-weathered-isaac-pool-table-by-plank-and-hide) — 14 ideas - [Vox Industrial Steel Pool Table](https://www.houzz.com/ideabooks/99082811/list/vox-industrial-steel-pool-table) — 10 ideas - [Custom Industrial Pool Table](https://www.houzz.com/ideabooks/98957209/list/custom-industrial-pool-table) — 8 ideas - [Ping Pong & Table Tennis & Foosball for the Office or Home!](https://www.houzz.com/ideabooks/98525222/list/ping-pong-table-tennis-foosball-for-the-office-or-home) — 32 ideas - [Medieval Morse in 7' or 8'](https://www.houzz.com/ideabooks/98426362/list/medieval-morse-in-7-or-8) — 2 ideas [See all 12 ideabooks](https://www.houzz.com/ideabooks/users/sawyertwains) ## Community Q&A **Q: outdoors use ok?** *(in Product Questions)* hi! is this table suitable for outdoors? thanks! A: We do not recommend outdoor use for any of our tables. These slate tables will hold up better in dry climates, but it's still not recommended. **Q: Later Delivery** *(in Product Questions)* hello is it possible to pay for it and have it shipped in late march ? A: Here a link is to purchase it https://www.houzz.com/products/morse-billiard-cue-wall-rack-prvw-vr~119111256 Sawyer Twain **Q: are there any reviews for this pool table?** *(in Product Questions)* Just looking for a reviewer... A: It’s a new line, unfortunately there are not any available **Q: Second Floor White Glove Delivery?** *(in Product Questions)* Is second floor white glove delivery available in my area for this table? Zip is 67665. Thanks! A: White Glove Deliveries are offered directly at Sawyer Twain :) **Q: felt colors thank you** *(in Product Questions)* Hi. Can you let me know how I can see other felt colors? Thank you. A: Always at Sawyer Twain :) **Q: Is there storage under the table top? Material on poker table top?** *(in Product Questions)* Is there any storage under the table top or is it flat? Is the material on the poker table top the same faux leather as the chair cushions? A: Lisa, There is not storage under the poker top. The poker top has fiber, the chair has black faux leather. Sorry for the error --- *Source: Houzz professional profile. Reflects the profile as of 2026-09-18.*