--- title: "Paragon Stairs — Staircases & Railings | Houzz" canonical_html_url: https://www.houzz.com/professionals/staircases-and-railings/paragon-stairs-pfvwus-pf~1478980375 markdown_url: https://www.houzz.com/md/professionals/pf~1478980375.md entity_type: LocalBusiness business_name: "Paragon Stairs" category: ["Staircases & Railings"] image: https://st.hzcdn.com/fimgs/d80367b909ce9739_0177-w400-h400-b1-p10--.jpg address: "Collegeville, Pennsylvania 19426, United States" latitude: 40.1913 longitude: -75.4373 phone: "(888) 939-3778" website: https://www.paragonstairs.com rating: 4.4 review_count: 196 best_of_houzz_awards: 5 followers: 18 last_updated: 2026-09-21 --- # Paragon Stairs Original Houzz profile: [Paragon Stairs](https://www.houzz.com/professionals/staircases-and-railings/paragon-stairs-pfvwus-pf~1478980375) ## Professional summary - **Primary category:** Staircases & Railings - **Location:** Collegeville, PA - **Serves:** Canada, Nationwide - **Houzz rating:** 4.4 out of 5 (196 reviews) - **Best of Houzz:** 5 awards (2019–2026), for Service. ## About ### Houzz Badges - Recommended on Houzz - 10,000 Ideabook Saves Since 1947, Paragon Stairs has built our reputation as the most consultative brand in the industry. Our customer-focused process is paired with a wide range of high-quality products to meet your stair needs. Paragon covers every step of the process, including budgeting and post-installation questions. ### Services Provided - Staircase Design - Custom Stair Design - Stair Manufacturing ### Areas Served - Canada - Nationwide ## Business Details | Field | Value | | --- | --- | | Business Name | Paragon Stairs | | Address | Collegeville, Pennsylvania 19426, United States | | Phone | (888) 939-3778 | | Website | https://www.paragonstairs.com | | Followers on Houzz | 18 | **Social profiles:** - Facebook — https://www.facebook.com/paragonstairs/ - X (Twitter) — https://twitter.com/ParagonStairs - Blog — https://www.instagram.com/paragonstairs/ ## Contact - **Houzz profile:** [Paragon Stairs](https://www.houzz.com/professionals/staircases-and-railings/paragon-stairs-pfvwus-pf~1478980375) - **Website:** https://www.paragonstairs.com - **Phone:** (888) 939-3778 ## Credentials - **Best of Houzz:** 5 awards (2019–2026), for Service. ## Reviews **Overall rating: 4.4 out of 5 — 196 reviews** *Aspect averages:* - Work Quality: 42.0 - Communication: 40.0 - Value: 41.0 ### Reviews **★★★★★ — HU-531587854, June 2026** > The product arrived early, everything was as promised, everything fit. Well, the price was reasonable, and customer service was excellent. I would highly recommend this product. **★ — MCAI, June 2026** > We ordered their straight “Summit“ staircase. This is supposedly a pre-engineered, worked-out design. In other words, it is not a one-off design on our behalf. > > Like so many others, we have dealt with numerous fabrication and field assembly problems. Most notably railing posts in no way comply with building code requirements. Instead of providing hardware that securely attaches the posts to the stringers, Paragon /Salter provided threaded inserts that are not welded to the posts. They simply plug in to a hole in the post & rely on friction. Moderate pressure on the top of the post easily pops the post & railing off the stair stringer. This negligence alone is reason to steer clear of this company! > > Additionally, the stringers were bowed in the long direction & not straight in the up & down direction along their length. Therefore, once the posts were attached to the stringers, they were not vertical. The wood cap rail might’ve brought these angled posts into alignment had the attachment detail at the top been sufficiently strong. Unfortunately, the cap rails attach to short metal plates welded to either side of each post. This assembly is not sufficient to pull these misaligned posts into a straight alignment. > > We have had to make several field modifications to assemble & bring the stairs to code. It has costed us in time, change orders, & a lot of frustration and disappointment. **★★★★★ — HU-226142289, April 2026** > We had Rachel help us with the design and order. Everything turned out great. The product fit just right, the instructions were clear, and we felt the price was fair. This was our second spiral staircase we’ve installed from Paragon. If we need another we will be sure to call them. **★★★★★ — Rodney Gamby, Oct. 2025** > The staff was extremely helpful. The stairs arrived in perfect conditions and the assembly instructions were very easy to follow. **★★★★★ — HU-774242976, June 2025** > From selection to payment: the customer service was thorough and knowledgeable. When asked about stair related codes for my state, they knew not only what they were but that their stairs were in compliance. > From a business standpoint, it’s genius how easy they make paying. **★★★★★ — John Vermeylen, May 2025** > Stairs were easy to install. Take your time and follow the instructions provided. The staircase feels very solid going up and down. **★★★★★ — Milan Sandhu, Aug. 2024** > Easy and super friendly to work with - very accommodating- help us save about $1000 bucks by reconfiguring the spiral stairs so we didn’t have to add an additional landing and still stay within code. Thanks for quick service and all your help **★★★★★ — HU-79182489, July 2024** > The stairs came out very nice were very easy to install everyone at tholl fence company thought they looked good. **★ — Alexandra Quittner, July 2024** > Terrible customer service. They promise that it will be approved by the city you live in—and they have no idea if that’s true! Many parts missing, had to get a contractor to repair these brand new stairs. Quality of materials also poor. **★★★ — HU-445401108, May 2024** > After you pay for everything the customer service turns to trash. No one responds to emails or phone calls. And the people who do answer are mad at you that they messed up. So they direct you to customer service. But then customer service directs you to your rep. Would not recommend these people as they won’t fix their mistake. > > Edit. After a left a review they assigned me a new person who has been working to fix it. **★★★★★ — kensilva, April 2024** > I am very happy with my new spiral stairs from Paragon. Great product, friendly and helpful staff. The stairs are even better than I had hoped for. **★★★★★ — HU-931033351, March 2024** > They had exactly what I wanted. They listen to my needs, and the stairs were ready within 10 days at a price that was unbeatable. I highly recommend them. ## Selected projects - [Eclectic Schoolhouse Renovation with Spiral Stair](https://www.houzz.com/hznb/projects/eclectic-schoolhouse-renovation-with-spiral-stair-pj-vj~2753656) - Location: Elmwood, IL - Photos: 6 - [Modern Staircase in Texas Lake House](https://www.houzz.com/hznb/projects/modern-staircase-in-texas-lake-house-pj-vj~2753372) - Location: Galveston, TX - Photos: 8 - [Rustic DIY Floating Stair Kit](https://www.houzz.com/hznb/projects/rustic-diy-floating-stair-kit-pj-vj~2753576) - Location: Yardley, PA - Photos: 6 - [Custom Aluminum Deck Spiral Stair](https://www.houzz.com/hznb/projects/custom-aluminum-deck-spiral-stair-pj-vj~2752686) - Location: Lincoln University, PA - Photos: 10 - [Rustic Log Cabin Renovation](https://www.houzz.com/hznb/projects/rustic-log-cabin-renovation-pj-vj~2062471) - Location: Greeneville, TN - Photos: 6 - [Condo Spiral Staircase](https://www.houzz.com/hznb/projects/condo-spiral-staircase-pj-vj~891137) - Location: North Smithfield, RI - Photos: 8 - [Outdoor Spiral Staircase](https://www.houzz.com/hznb/projects/outdoor-spiral-staircase-pj-vj~890915) - Location: Miami, FL - Photos: 16 - [Galvanized Spiral Staircase](https://www.houzz.com/hznb/projects/galvanized-spiral-staircase-pj-vj~891076) - Location: Stafford Township, NJ - Photos: 11 - [Villa Spiral Staircase](https://www.houzz.com/hznb/projects/villa-spiral-staircase-pj-vj~891168) - Location: Point Harbor, NC - Photos: 5 - [Manhattan Condo Renovation](https://www.houzz.com/hznb/projects/manhattan-condo-renovation-pj-vj~2047251) - Location: New York, NY - Photos: 6 - [Interior Forged Iron Spiral Staircase](https://www.houzz.com/hznb/projects/interior-forged-iron-spiral-staircase-pj-vj~891187) - Location: Delray Beach, FL - Photos: 4 - [Spiral Stair Renovation](https://www.houzz.com/hznb/projects/spiral-stair-renovation-pj-vj~2087789) - Location: Portland, ME - Photos: 7 - [Georgia Lake House with Multi Level Deck](https://www.houzz.com/hznb/projects/georgia-lake-house-with-multi-level-deck-pj-vj~2100480) - Location: Lakemont, GA - Photos: 8 - [Classic Steel Spiral Staircase](https://www.houzz.com/hznb/projects/classic-steel-spiral-staircase-pj-vj~890953) - Location: Not specified - Photos: 7 - [Rustic Loft Spiral Staircase](https://www.houzz.com/hznb/projects/rustic-loft-spiral-staircase-pj-vj~2328945) - Location: Avon, IN - Photos: 10 - [Metropolitan Home Office Spiral Staircase](https://www.houzz.com/hznb/projects/metropolitan-home-office-spiral-staircase-pj-vj~891116) - Location: Birmingham, AL - Photos: 12 - Description: This steel spiral staircase is the perfect accent for this urban home office space. The homeowner needed a way to access the mezzanine office without losing valuable square footage. - [Traditional Home Steel Spiral Staircase](https://www.houzz.com/hznb/projects/traditional-home-steel-spiral-staircase-pj-vj~890990) - Location: Bloomsburg, PA - Photos: 12 - [Forged Iron Spiral Staircase](https://www.houzz.com/hznb/projects/forged-iron-spiral-staircase-pj-vj~890890) - Location: Not specified - Photos: 20 - [Compact Deck Stair](https://www.houzz.com/hznb/projects/compact-deck-stair-pj-vj~2250568) - Location: Honey Brook, PA - Photos: 7 - [Rustic Forged Iron Spiral Staircase](https://www.houzz.com/hznb/projects/rustic-forged-iron-spiral-staircase-pj-vj~2266602) - Location: West Union, SC - Photos: 6 [See all 24 projects](https://www.houzz.com/professionals/staircases-and-railings/paragon-stairs-pfvwus-pf~1478980375) ## Community Q&A **Q: Staircase Design Ideas** *(in Design Dilemma)* What are some Staircase Design Ideas for Small Spaces? A: Spiral stairs are an ideal choice for small spaces. We have 5 indoor product lines that range from DIY kits to custom designs. Check them out here: https://www.paragonstairs.com/space-saving-stairs/ **Q: What is the price** *(in Photo Questions)* just to purchase A: Many spiral stairs are installed as "hole in the floor" designs. This means that the stair comes up through the floor without meeting a loft face. When this is the case, we provide well enclosure railing around the opening. We do not provide trap doors, but our friendly designers can work with you to find the right configuration of your spiral stair for your space. You can submit a project inquiry on our profile to set up a consultation. **Q: 15 Old House Trends....** *(in Home Decorating)* We Want to Bring Back ! I love most of them.. Not so much the medallions or ornate molding but everything else.. http://www.hgtv.com/design/decorating/design-101/old-house-trends-we-want-to-bring-back-pictures?sf82751283=1 A: We love that spiral staircases are making a comeback! They're great for small spaces that been popular recently. For an update to a traditional spiral stair, you can consider a sweeping curved stair. **Q: Cabin Dedcor Advice** *(in Design Dilemma)* We have an awesome room in our cabin, but I'm not sure what to do with it. Our entire cabin is wood planks, and the wood in this room is the least valuable/beautiful, so I'm thinking of painting an area (Pratt and Lambert Sierra night) as shown in my poorly photoshopped picture. I am also planning on a giant gallery wall where the flag is currently. I am not sure what to do about the layout of this room. I had an idea, but now my husband is second guessing it. I just feel as though the area behind the couches near the table is wasted space. Any and all ideas are appreciated! Sorry for the mess PICS POSTED IN COMMENTS A: A spiral staircase is a great choice for loft access with a small footprint. Our smallest diameter, a 3'6" would only take up a 42" circle in your floorplan. --- *Source: Houzz professional profile. Reflects the profile as of 2026-09-21.*