--- title: "INSTALL-IT-DIRECT — Stone, Pavers & Concrete | Houzz" canonical_html_url: https://www.houzz.com/professionals/stone-pavers-and-concrete/install-it-direct-pfvwus-pf~1510257886 markdown_url: https://www.houzz.com/md/professionals/pf~1510257886.md entity_type: LocalBusiness business_name: INSTALL-IT-DIRECT category: ["Stone", "Pavers & Concrete"] image: https://st.hzcdn.com/fimgs/36c37df001adfa41_7345-w400-h400-b0-p0--.jpg address: "7310 Miramar Rd #300, San Diego, California 92126, United States" latitude: 32.9161 longitude: -117.1402 phone: "(858) 842-5954" website: "https://www.installitdirect.com/?utm_source=houzz&utm_medium=organic&utm_campaign=website_link" rating: 4.9 review_count: 194 years_in_business: 16 best_of_houzz_awards: 17 followers: 129 last_updated: 2026-08-20 --- # INSTALL-IT-DIRECT > San Diego’s Top Pavers, Artificial Grass & Landscape Design Experts Original Houzz profile: [INSTALL-IT-DIRECT](https://www.houzz.com/professionals/stone-pavers-and-concrete/install-it-direct-pfvwus-pf~1510257886) ## Professional summary - **Primary category:** Stone - **Location:** San Diego, CA - **Serves:** San Diego, University City, Chula Vista, Oceanside, Escondido, Carlsbad, El Cajon, Vista, San Marcos, Encinitas, La Mesa, Santee, Poway, La Jolla, Fallbrook, Solana Beach, Cardiff By The Sea, Del Mar, Fairbanks Ranch, Rancho Santa Fe, Lakeside, Del Mar Heights San Diego, Del Sur, Leucadia, Encinitas, Mission Valley San Diego, Ranch Santa Fe, Scripps Ranch, San Diego, Tierrasanta San Diego - **Houzz rating:** 4.9 out of 5 (194 reviews) - **Best of Houzz:** 17 awards (2015–2026), for Service, Design. ## About ### Houzz Badges - Houzz Pro Software User - Houzz Influencer - Recommended on Houzz - 25,000 Ideabook Saves - Best of Houzz winner - Free consultation - 16 years in business - Provides 3D Visualization ### Business highlights - 16 years in business - Free consultation - Best of Houzz winner - Provides 3D Visualization Install-It-Direct is a premier, full-service landscaping company in San Diego, specializing in high-end outdoor living transformations since 2009. We bridge the gap between landscape architecture and professional installation, providing homeowners with durable, water-wise, and aesthetically superior outdoor spaces. Our Core Landscaping Services As a top-rated San Diego hardscape contractor, we provide expert design and installation for: Hardscaping: Custom paver patios, professional paver driveways, and retaining or freestanding walls. Water-Wise Solutions: Premium artificial turf installation and custom backyard putting greens. Outdoor Living Features: High-end pergolas, outdoor fireplaces, custom fire pits, and integrated outdoor kitchens. Safety & Ambiance: Professional landscape lighting systems. Professional Landscape Design Center Our in-house design center utilizes advanced technology to help you visualize your project before construction begins. Our architectural services include: Concept Plans & HOA-Ready Designs Full Landscape Blueprints Photorealistic 3D Renderings Service Information To ensure personalized attention for every project, Install-It-Direct operates by appointment only. We are currently not accepting walk-ins. Schedule your professional design consultation today to begin your next San Diego landscape project. ### Services Provided - Patio Construction - Hardscaping - Retaining Wall Construction - Paver Installation - Concrete Construction - Outdoor Fireplace Construction - Concrete Driveway Installation - Concrete Flooring - Artificial Grass Installation - Custom fire pits - Custom putting greens - Custom water features - Drought tolerant landscaping - Garden design - Landscape architects - Landscape construction - Landscape contractors - Landscape design - Landscape lighting installation - Outdoor kitchen construction - Patio design - Paver driveway installation - Pool deck construction - Pool deck design - Pool landscaping ### Areas Served - San Diego - University City - Chula Vista - Oceanside - Escondido - Carlsbad - El Cajon - Vista - San Marcos - Encinitas - La Mesa - Santee - Poway - La Jolla - Fallbrook - Solana Beach - Cardiff By The Sea - Del Mar - Fairbanks Ranch - Rancho Santa Fe - Lakeside - Del Mar Heights San Diego - Del Sur - Leucadia, Encinitas - Mission Valley San Diego - Ranch Santa Fe - Scripps Ranch, San Diego - Tierrasanta San Diego ### Typical Job Cost $25,000 - 500,000 $25,000 - 500,000 ## Business Details | Field | Value | | --- | --- | | Business Name | INSTALL-IT-DIRECT | | Address | 7310 Miramar Rd \#300, San Diego, California 92126, United States | | Phone | (858) 842-5954 | | Website | https://www.installitdirect.com/?utm\_source=houzz&utm\_medium=organic&utm\_campaign=website\_link | | License Number | 947643 | | Years in business | 16 | | Followers on Houzz | 129 | **Social profiles:** - Facebook — https://www.facebook.com/installitdirect - X (Twitter) — https://twitter.com/installitdirect ## Offers 20% Off For First Time Clients! ## Contact - **Houzz profile:** [INSTALL-IT-DIRECT](https://www.houzz.com/professionals/stone-pavers-and-concrete/install-it-direct-pfvwus-pf~1510257886) - **Website:** https://www.installitdirect.com/?utm_source=houzz&utm_medium=organic&utm_campaign=website_link - **Phone:** (858) 842-5954 ## Credentials **Certifications & Awards** - ICPI Certified, Belgard Certified Installer, A Rating with BBB - Best of Houzz Design - 2015 - Best of Houzz Service - 2016 - Best of Houzz Design - 2016 - Best of Houzz Service - 2017 - Best of Houzz Design - 2017 - Best of Houzz Service - 2018 - Best of Houzz Service - 2019 - Best of Houzz Service - 2020 - **Best of Houzz:** 17 awards (2015–2026), for Service, Design. ## Reviews **Overall rating: 4.9 out of 5 — 194 reviews** *Aspect averages:* - Work Quality: 49.0 - Communication: 48.0 - Value: 48.0 ### Featured Review **★★★★★ — Lina Mary Thomas, April 2025** > I couldn't have been more happy to get my landscaping work done, and that too so beautifully - huge thanks to Install it direct! I wanted a very simple easy to maintain side yard for which time an budget was a deciding factor as much as were the options I had for making it look beautiful and functional. William worked with me to help pick the best options and get the design nailed down. Patrick and Jonathan took it from there and stayed in constant touch, worked patiently with me, and kept in touch till the work was done. They were always available to talk through any concerns or question I had. I got nice pavers, a retaining wall and a small patch of artificial turf which looks amazing. Work was done really fast and the crew was so hard working and I never saw them spend time on anything else while they were there. I would recommend INSTALL-IT-DIRECT to anyone who heartedly!!! ### All 194 reviews **★ — HU-437034701, April 2026** > I hired Install It Direct for a large outdoor project that included pavers, drainage, artificial turf, and a fire pit. Unfortunately, it turned into months of stress, constant follow up, and repeated quality issues that should have been caught by supervision and quality control. > > The issue was not the size of the job. The issue was poor attention to detail, poor oversight, and subcontractor work that, in my opinion, did not meet a professional standard. I felt like I had to act as the project manager and inspector because problems were only addressed when I personally found them and pushed for corrections. > > There were multiple issues with the drainage and pavers. Polymeric sand went down two drains because they were not covered during sand application. Several drains were installed inconsistently, not aligned properly, and not set the same distance from the patio cover. Multiple paver areas had drainage problems, and about 10 border pavers around the turf were loose and not properly attached. The shower drain was also installed off center. > > The artificial turf was one of the worst parts. Within weeks, grass and weeds came through the middle of the turf in multiple areas, not just at seams or edges. I eventually counted about 18 spots. The turf was uneven and lumpy, with dips and bumps that should not have passed final inspection. The infill was spread by hand instead of with a proper spreader machine, and a large portion of the turf had little to no infill. I was told infill on 2 inch turf was optional and not a big deal, but other turf professionals told me otherwise. > > When I said the turf needed to be redone properly, they sent me a change order for about $45,000 to redo it correctly. I felt like I was being asked to pay a massive additional amount to get the job done the way it should have been done the first time. > > I eventually hired another company to redo the turf. During removal, they showed me the base material appeared to be recycled base heavily contaminated with dirt, the base depth ranged from about 0.5 inches to 2 inches, and there was no weed fabric under the base. > > The most serious issue involved the fire pit. The fire pit installed as part of this project exploded toward my girlfriend and caused injuries. We had an independent professional company inspect the fire pit and gas line, and they found the gas connection was loose. In my opinion, this was an extremely dangerous installation issue because a loose gas connection can allow gas to build up inside a fire pit structure and create a major explosion hazard. > > Because of the injuries, safety concerns, and what I believe was gross negligence involving a gas installation, we are now pursuing legal action. > > I do not write reviews lightly, but I wish someone had warned me. If you are considering this company, document everything, inspect everything, and do not assume their team will catch the basics. **★★★★★ — Roxanne Seltzer, Dec. 2025** > We recently bought our home knowing we wanted to have the backyard redone. It was covered in dyed mulch which was a complete nightmare. When we started looking for vendors, we had several companies come out and got a variety of answers of what was possible or not, and also how long the process would take. They all had delayed response times, and odd requirements that were really off putting. > > On a whim we reached out to Install It Direct to get yet another option. Man we are glad we went with them. Steve was great and quickly turned around a rendering and captured our vision almost to a T after our first conversation. > > The shinning star of the entire project was Troy, from day one we knew he was understood our vision and had our best interest in mind with every decision we had to make. He checked in with us regularly, kept us abreast with everything happening and whenever an issue arose (which were all minor and expected) that we were presented with pros/cons for each solution. He made us feel like we were a priority and that he genuinely cared about the outcome. > > All in all, it was a great experience. We love our new yard and would highly recommend IIT and Troy to anyone. They were able to make our dream backyard come to life. **★★★★★ — HU-78406203, Oct. 2025** > From Steve’s project sale to Patrick’s Project Management, I was impressed. The project took a total of 3 weeks and was executed very very well. **★★★★★ — Jamie Bupp, Aug. 2025** > INSTALL-IT-DIRECT prides themselves with the quality of their work and they made us happy and very satisfied with the outcome. We had a great experience working with this company. They completely redid our backyard and front side yard. Steve Brown designed a project that transformed this old water guzzling property into a beautiful drought resistant oasis. Steve's vision made it possible. His organization and caring made us feel confident that we made the right decision. The work was completed fast and efficiently and within budget by Patrick Diehl and his friendly energetic crew. They made it all happen. They redid the landscape, installed paver stones, drainage, flower beds, raised beds, lighting, drip irrigation and a small drought resistant Dymondia Margaretae lawn. We needed and received frequent and effective communication throughout the process. This gave us confidence in the outcome. The new yard is awesome. We love it! **★★★★★ — HU-805945992, Aug. 2025** > The job went quickly and without a problem.I loved it . The worker were very nice. The whole job from start to finish were great. **★★★★★ — Raji Bala, June 2025** > We chose Install It Direct through a friends’s recommendation. The price of the project was reasonable. The company gave a quote and the timeline of the project and they finished the project ahead of schedule. From the sales person, project manager, foreman and crews everyone did their work well. The retaining wall with lights looks beautiful. We are happy with our hardscaping and raised beds. We are very satisfied with our landscaping. Thank you Install It Direct and the team. **Comment from INSTALL-IT-DIRECT:** > Hi Raji, > > Thank you so much for your kind words and for choosing Install It Direct! We’re thrilled to hear that you’re happy with your hardscaping, raised beds, and the overall experience. It’s always our goal to deliver great results on time and we’re so glad the team could exceed expectations! > > The retaining wall with lights were a stunning addition, and we’re grateful to have played a part in bringing your vision to life. Thanks again for your trust and for the wonderful recommendation! **★★★★★ — Albert Ray, June 2025** > Friendly & professional. Kind, patient & understanding. We need to gut our entire backyard. Install-It Direct was highly recommended to us by a neighbor whose place is stunning. **★★★★★ — HU-268177250, June 2025** > We had a very positive experience with Install-It Direct. We had a dirt slope leveled and pavers put down. The team was in constant contact through the design and implementation phases and helped us navigate unexpected issues that arose by helping us out with plumber and electrician contacts. There were a lot of curves in the paved area and there was a lot of work involved in getting the pavers fitted to the curves. We are very happy with the workmanship of the crew and the professionalism of management. We would recommend them to anyone who is looking for help with hardscaping . **★★★★★ — Jacob Odvina, Dec. 2024** > This company was fantastic for my backyard project, extremely organized from start to finish. I worked with Steve right away, who led the design and provided various options while being considerate of our budget. He was transparent throughout, ensuring my wife and I felt no pressure. Steve stood out among others as our advocate, leading me to choose them confidently. > > When the project started, I met Ramon, our onsite lead; Nick, the foreman; and Patrick, the project manager. Initially, I doubted their two-week timeline, but they completed everything in just 8 days. > > Ramon was onsite daily at 8:00 AM with his team. He patiently answered my questions when the project manager was unavailable and always communicated clearly. He checked with me before discarding anything during demo, and his attention to detail showcased his pride in their work. > > Though I had limited interaction with Nick, his role was clearly vital, as Patrick and Ramon communicated with him regularly, which I appreciated. > > Lastly, I cannot thank Patrick enough. While Steve set the bar high, Patrick exceeded it. He met with me almost every morning to discuss progress, patiently adapted to my change orders, and instilled confidence in both my wife and me. He promptly addressed concerns and established clear plans. I'm incredibly grateful for his dedication. > > Thank you to everyone at Install It Direct, and especially to the owner, for assembling such an exceptional team. The care and service we received reflect extraordinary talent and leadership. **Comment from INSTALL-IT-DIRECT:** > We're so thrilled to hear about your positive experience with our team! Thank you for the wonderful review and for highlighting Steve, Ramon, Nick, and Patrick. We're especially proud of their dedication to communication, transparency, and exceeding expectations. We appreciate your business and hope you enjoy your new backyard for years to come! **★★★★★ — Hanna McKay, Oct. 2024** > We recently redid our front yard and added turf to the backyard, and I’m absolutely thrilled with the results from Install It Direct. Patrick, our project manager, and his team were professional every step of the way. The final outcome is incredible, and I’ve already received numerous compliments from neighbors. > Patrick and his crew were fantastic! **Comment from INSTALL-IT-DIRECT:** > Thank you so much for the wonderful review! We're delighted to hear you're thrilled with your new front and back yards. It's fantastic that Patrick and the team's professionalism and hard work resulted in such a beautiful outcome. We appreciate you sharing your experience and the compliments from your neighbors! **★★★★★ — Don Hensche, Aug. 2024** > I just had roughly 2000 square feet of turf installed at my residence by Install-It-Direct, and could not be more pleased by their professionalism and attention to detail from their initial estimate and throughout the entire installation process. > > Nate talked me out of using pavers, which would have been more expensive than turf, which speaks very much for their honesty and doing right by the customer. He provided me pluses and minuses of both options (turf vs. pavers) and walked me to two houses in the neighborhood using turf, giving contrasts and comparisons with those turf instances and their product, really helping with my decision. Patrick's project management could not have been more helpful, and both he and Nate assuaged any concerns I had in bringing the project through to a great end result. **Comment from INSTALL-IT-DIRECT:** > Thank you for the fantastic review! We're so glad you're pleased with your new turf and that our team's professionalism and attention to detail met your expectations throughout the process. We appreciate your business! **★★★★★ — Jim Bowlen, Aug. 2024** > I needed a retaining wall between me and my neighbor's property that was about 6' X 150' long. I had four companies bid on the project. Install-It-Directs proposal was far superior to the rest. The gentleman that came to my home took detailed measurements and answered all my questions, he did not try to upgrade the project into something I didn't want. He came back about a week later with three plans that were very detailed with exactly what I asked for. We set a start date and the project manager and crew were there at 9am sharp to start work. Threw out the project the crew was always there on time and the project manager always let me know what were the expectations for the day. The manager and I talked multiple time daily and if I had any concerns they were always taken care of. He was not only very technically skilled individual but a good diplomat working with my neighbor who was very reluctant to have the wall built at all. In closing I would highly recommend this company. **Comment from INSTALL-IT-DIRECT:** > Wow! Thank you so much for this incredible review! We're absolutely thrilled you chose us for your retaining wall project and that the entire experience, from the initial estimate to the final result, exceeded your expectations. We're especially proud of our team's attention to detail, clear communication, and ability to navigate even tricky neighbor dynamics. It means the world to us that you'd recommend us so highly! We truly appreciate your business and hope you enjoy the peace of mind your new retaining wall provides for years to come! **★★★★★ — Jean P, Aug. 2024** > This is the third time Install-It-Direct has done work on our property and they are just as good now as they were in 2010 when they did the first project. > > Rich, Patrick, Cosme, and crew understood that it was a painful but necessary decision for us to comply with the State's AB 3074 Zone Zero. Plans were drawn up and a meeting on site that included a very thorough walk-through of the project was done several days before the start date so there would be no surprises. They listened and answered every question. > > We are very pleased with what they did and how they did it. There was daily contact with Patrick and Rich while the work was being done and they have stayed in touch to make sure we are happy with the project. We are. **Comment from INSTALL-IT-DIRECT:** > We are so grateful for your continued trust and business! Thank you for this wonderful review and for choosing Install-It-Direct for your projects time and time again. We truly appreciate your loyalty and are thrilled that our service has remained consistently excellent over the years. We look forward to serving you again in the future! **★★★★★ — clintonj747, July 2024** > Very good experience with our design and install. Communication was great, work progressed nicely every day, the quality of work was excellent, and they were reasonably priced. Patrick was our Project Manager. He was incredibly responsive and detail oriented. Highly recommend. **Comment from INSTALL-IT-DIRECT:** > Thank you so much for the wonderful review! We're thrilled you had such a positive experience with our design and installation process. We're especially happy to hear that Patrick's communication and attention to detail were so appreciated. We strive to provide excellent quality work at a reasonable price, and we're delighted that resonated with you. Thank you for the high recommendation! **★★★★★ — Gary Digdigan, July 2024** > Patrick and Steve were honest and transparent. They ere really hands on in delivering what they promised at a reasonable price. Now we have a beautiful artificial turf. Great professional. We highly recommend them! **Comment from INSTALL-IT-DIRECT:** > Thank you for such a thoughtful review! We truly appreciate your kind words about Patrick and Steve. We're so glad their honesty and transparency, combined with their hands-on approach, resulted in a beautiful artificial turf installation that meets your expectations. We strive to deliver on our promises at a reasonable price, and it's wonderful to hear that we achieved that for you. Thank you for recommending us! **★★★★★ — HU-444701558, May 2024** > Easy from start to finish…finished before scheduled date and Patrick was on job daily to check on progress. Highly recommend to Install it Direct **Comment from INSTALL-IT-DIRECT:** > Thank you for the great review! We're so glad you had an easy experience from start to finish and that we were able to complete the project ahead of schedule. We appreciate you highlighting Patrick's on-site presence and checking on progress daily. We appreciate your recommendation and your business! **★★★★★ — Richard D, May 2024** > Install-it-Direct just completed our backyard makeover and we couldn’t be happier with how it turned out. > > Right from the beginning, Chris our Designer, has been prompt and responsive in coming out to discuss the project and giving us an estimate. He made a lot of recommendations on design and materials, all with stunning results. He and his two lovely helpers Rinn and Kenzie even sacrificed a Saturday to come out to complete some final finishes. > > Troy our Project Manager, came on site everyday to check on progress and make sure everything was done correctly and according to plan. He communicated well with us and the crew and as a result, everything went smoothly. > > Victor and his crew is a hardworking team with great work ethics and workmanship. They worked everyday from day one, came on time every morning, worked non stop and cleaned up every day before they left. A special shout out to Angel and Fray who are the best at what they do - skilled, attention to details and great problem solvers in addition to the back-breaking physical labor. > > I highly recommend this group of true professionals. **Comment from INSTALL-IT-DIRECT:** > Wow! What an amazing review! Thank you so much for sharing your incredible backyard makeover experience with us! We're absolutely \*thrilled\* you're so happy with the results! It's fantastic to hear how Chris's design expertise and recommendations, along with the dedication of Rinn and Kenzie, contributed to such stunning results. We're also so proud of Troy's project management skills and his commitment to clear communication. And a huge shout-out to Victor, Angel, Fray, and the entire crew for their hard work, excellent work ethic, and problem-solving abilities! We truly appreciate your business and this fantastic feedback. We're so happy you love your new backyard! **★★★★★ — Suzanne D, May 2024** > I worked with Troy and Chris MacMillan on remodeling my patio, driveway and side alley with pavers. Both were good communicators and we kept in touch primarily by text. I approved a preliminary design before we signed a contract that spelled out all the various parameters. The project started on time and finished within the expected timeframe. The team of three workers, led by Avelino, did a great job. Extra helpers arrived on busy days. Supplies were delivered and picked up as promised. I would highly recommend IID for your paver project. **Comment from INSTALL-IT-DIRECT:** > Thank you for the fantastic review! We're so glad you had a positive experience working with Troy and Chris on your patio, driveway, and side alley remodel. We appreciate you highlighting our communication, clear contract process, and on-time completion. We're also thrilled to hear Avelino and the team did such a great job. We appreciate your recommendation and are delighted you're happy with your new pavers! **★★★★★ — dchangsr, April 2024** > Steve, Patrick, Juan and the rest of the team were great to work with. They helped guide us through the process and were very professional. The team had excellent commutation and were very quick to respond to any questions, and the job was done promptly. They did great work and we are so happy about the transformation of our yard. **Comment from INSTALL-IT-DIRECT:** > Thank you so much for the wonderful review! We're thrilled to hear you had such a positive experience working with Steve, Patrick, Juan, and the rest of the team. We strive to provide excellent communication and prompt service, so we're delighted that resonated with you. We're also very happy you love the transformation of your yard! Thank you for your business and your kind words. **★★★★★ — Clem, March 2024** > We had Install-It-Direct design and install a retaining wall for a sloped portion of our yard. They provided lots of advice and options for getting the look we wanted at a good price. Patrick and Antonio’s team were able to bring the vision to life in less than a week. The final installation was done with high quality workmanship and has increased the value of our home. We highly recommend their services and look forward to the next project with them. **Comment from INSTALL-IT-DIRECT:** > Thank you for the fantastic review! We're thrilled you're so happy with your new retaining wall. We're glad we could offer helpful advice and options to achieve the look you wanted at a great price. It's wonderful to hear Patrick and Antonio's team brought your vision to life so quickly and with such high-quality workmanship. We appreciate your recommendation and look forward to working with you on your next project! **★★★★★ — Tanja VT, March 2024** > We had a small back and front patio to remodel. The whole process has been a great experience with wonderful results. From the design phase to the execution phase it all went well. Bill, Patrick, Juan, Armando and Johnny where great to work with. Knowledgable, great service, quick response and easy to work with. And above all they delivered good quality work. We are enjoying our outside whenever we can. Would definitely hire them again. **Comment from INSTALL-IT-DIRECT:** > Thank you so much for the wonderful review! We're thrilled you had such a positive experience remodeling your patios and that the entire process, from design to execution, went so smoothly. We're especially happy to hear that Bill, Patrick, Juan, Armando, and Johnny were so great to work with. We appreciate your kind words about their knowledge, service, responsiveness, and the quality of their work. We're delighted you're enjoying your outdoor space and look forward to working with you again! **★★★★★ — Dawn Taylor, Feb. 2024** > INSTALL-IT-Direct, > > Is the best company for transforming anyone's Yard. The contractor(Steve), workers and Project Manager(Patrick) are the Best. The work was done professionally and in a timely manner. I would recommend INSTALL-IT-DIRECT. > > Thank you, > > Dawn Taylor **Comment from INSTALL-IT-DIRECT:** > Thank you so much, Dawn! We truly appreciate your wonderful review and kind words about Steve, Patrick, and the entire team. We're thrilled you're happy with your transformed yard and that the work was completed professionally and promptly. We value your recommendation and are so glad you chose Install-It-Direct! **★★★★★ — Sarah Lee, Feb. 2024** > We just finished getting our backyard paved from Install-It-Direct and I am not exaggerating when I say that they are hands down the most fair-priced, transparent, communicative, efficient, responsive, and customer service-oriented company we have ever had the pleasure of working with. Our moderate size yard a mixture of cracked Spanish tiles, a lot of tree roots and huge amount of dirt and rocks and they transformed it into a beautiful space that we can enjoy for years to come. > > From the designer Steve who gave us an esthetically pleasing, cost effective design that met all of our needs, Operations Manager Jonathan who navigated all the logistics of getting the project started and progressing in a timely manner, Project Manager Patrick who was here from the beginning to the very end overseeing that the work was going right and responding to any of our concerns as well as unforeseen ones that inevitably arise, Foreman Antonio and his crew Leandro and later Danny and even the Owner Tim- everyone from this stellar company was super-involved to make our project as stress free as possible even with the unprecedented SoCal February ran we had after demolition. > > Project Manager Patrick communicated with us almost everyday during the crazy weeklong ran to give us updates of when Foreman Antonio, Leandro and Danny can come back. Antonio and Leandro came by to make sure the ground was protected with plastic sheeting and returned back to work as soon as the ground was dried enough. These men are highly skilled and not only care that you get the best looking pavers, but also that you have proper drainage, which I was told was very important in paver installation. They are efficient, courteous and made sure to clean up as much as possible at the end of each work day, even though I didn't request it. > > Project Manager is someone who has my upmost respect. He truly care about his customers and I never felt that I was bothering him with any question. He was at our house almost everyday and often times addressed concerns even before we asked. He is trustworthy, conscientious and very amiable. Any concerns were promptly addressed and he mad sure to find solutions, including when Foreman Antonio, Leandro and Danny discovered an unexpected huge pipe underground from our next door neighbor's side of the property after digging. They came up with a beautiful solution to make the area look like a plant stand that worked for us. > > You know how some companies no longer respond in a timely manner after the contract is signed or when the check is cashed? Heck, some don't even bother texting you back until hours later because they got paid lol. That's the opposite of Install-It-Direct. Designer Steve, Project Manger Patrick and Operations Manager Jonathan always responded right away. We never felt ignored or forgotten throughout the project. Even after the pavers were done, any issues were promptly addressed and taken care of. We highly recommend Install-It-Direct. **Comment from INSTALL-IT-DIRECT:** > We are absolutely blown away by your incredibly detailed and heartfelt review! Thank you so much for sharing your experience with Install-It-Direct. It means the world to us that you took the time to highlight the efforts of Steve, Jonathan, Patrick, Antonio, Leandro, Danny, and even Tim. We're so proud of their dedication to providing fair pricing, transparent communication, efficiency, responsiveness, and truly exceptional customer service. > > Transforming your challenging backyard with the cracked tiles, tree roots, and rocks into a beautiful space you can enjoy for years to come was our pleasure. We're especially grateful for your understanding during the unprecedented SoCal February rains and appreciate you acknowledging the team's efforts to protect your property and get back to work as soon as possible. We're also glad the drainage aspect of the paver installation was appreciated, as it's crucial for a long-lasting result. > > Your comments about Patrick's dedication, responsiveness, and problem-solving skills, especially with the unexpected pipe issue, are truly gratifying. We strive to provide that level of care and attention to every customer. And we're so happy you felt valued and heard throughout the entire process, even after the project was completed. > > Thank you again for this amazing review and your high recommendation. We truly appreciate your business and are thrilled you love your new backyard! **★★★★★ — Ron J, Feb. 2024** > I am pleased to write a review for Install-It-Direct and share my experiences with their team. From the initial consultation to the final walkthrough, the entire process was seamless and stress-free, thanks to their expertise and attention to detail. > > The salesman, Nate, was knowledgeable, patient, and genuinely interested in understanding our vision for the project. He offered valuable insights and suggestions, ensuring we were well-informed and confident in our decisions. His professionalism and enthusiasm left a lasting impression, making it easy to trust Install-It-Direct with our landscaping needs. > > It should be noted that Nate provided a very detailed proposal. I believe this is the very best way to propose a project, as it doesn’t leave things for later. It’s better to define the scope of the project to include even the smallest details. This approach is useful to avoid unexpected omissions during the project. > > We were also paying close attention during the project to ensure it was all going according to the plan. For the most part, it was, but there were a few little details that we pointed out. Their response? “No problem.” > > The designer (also Nate) transformed our ideas into a beautiful and functional design. His creativity, combined with his experience and knowledge of landscape architecture, resulted in a beautiful outdoor space that surpassed our expectations. The attention to detail and thoughtful placement of plants, hardscape, and features created a cohesive and inviting environment that we now enjoy daily. Honestly, the results were even better than I had expected. An added bonus is a number of positive comments from our neighbors. Nice! > > Throughout the project, the foreman, Troy, demonstrated exceptional leadership and communication skills. He managed the work crew effectively, ensuring that the project stayed on schedule and within budget. His proactive approach to problem-solving and eagerness to address any concerns or questions we had were truly appreciated. The work crew, in turn, was diligent, respectful, and skilled. They worked quickly and efficiently, completing the project in a timely manner without compromising quality. They definitely knew what they were doing, and they worked very smoothly as a team. > > The level of craftsmanship and attention to detail displayed by Install-It-Direct is exceptional. Their commitment to excellence and customer satisfaction is evident in every aspect of their work. I wholeheartedly recommend Install-It-Direct for any landscaping project and am happy to share my positive experience. **Comment from INSTALL-IT-DIRECT:** > Thank you so much for this incredibly detailed and thoughtful review! We're absolutely thrilled to hear about your seamless and stress-free experience with Install-It-Direct. We're especially proud of Nate's knowledge, patience, and genuine interest in understanding your vision, as well as his detailed proposal approach – we agree that defining the scope upfront is essential for a smooth project. It's also wonderful to know that our "no problem" attitude when addressing those small details was appreciated. > > We're delighted that Nate's design transformed your ideas into a beautiful and functional outdoor space that surpassed your expectations and garnered compliments from your neighbors – that's fantastic! And thank you for highlighting Troy's leadership, communication skills, and proactive problem-solving, as well as the work crew's diligence, respect, and skill. > > We truly appreciate your wholehearted recommendation and are so happy you're enjoying your beautiful new outdoor environment! Thank you for choosing Install-It-Direct. **★★★★★ — Patriot Portable Restrooms, Jan. 2024** > We are a local portable restroom vendor that has been doing work with Install it Direct for years now. Even after all of these years we only have positive things to say about this company. Jonathan is incredible to work with and an excellent communicator. > > The work we have seen them do on job sites always looks phenomenal. They are experienced in what they do and work quickly and efficiently. They truly have such amazing customer service and treat everyone they encounter with respect. It is a pleasure working with Install-It-Direct, and we look forward to continuing to do business with them in the future. **Comment from INSTALL-IT-DIRECT:** > Wow, thank you so much for this fantastic review! We really appreciate your kind words and the continued partnership over the years. It means a lot to us to hear such positive feedback from a valued vendor like yourselves. We're especially glad you appreciate Jonathan's communication skills, and we're proud of our team's dedication to quality work, efficiency, and respectful customer service. We value our relationship with you and look forward to many more years of successful collaboration! **★★★★★ — Shirley, Dec. 2023** > Thank you Install-It-Direct for a job expertly done! Bill Salatich, Senior Design Consultant, helped bring our vision to life and was extremely responsive to all of our needs. He made certain that the job was accomplished to our liking and standards. Bill created and re-created a computer mockup of the job so we could see how the backyard with pavers would look and then adjusted the design plan as needed. Juan and his team worked tirelessly from start to finish to get the job done in a timely manner. Everyone we had contact with during our paver project was polite and courteous. Their pricing was very fair and they delivered as promised. We would definitely hire Install-It-Direct for any future paver project needs. **★★★★★ — Dan, Dec. 2023** > I got quotes from 8 different contractors for my backyard walkway and patio. I went with Install-It-Direct because they provided a very thorough quote; the exact work that would be done was clear, and it was obvious that they were not going to skip corners. Their cost was also very reasonable (not the cheapest, but far from the most expensive). Working with them was very easy. They were responsive to all of my concerns. And most importantly, the path looks awesome! I am very happy with the end result. I would recommend Install-It-Direct to friends and family. **★★★★★ — Winnie, Aug. 2023** > Great team to work with! Extremely pleased with the quality of work and the timeframe of completion (under 2wks). I also want to highlight the team members - Bill, Patrick, Lucas, and Casper - they were all easy to talk to and seemed to really care to do a great job for their clients. If their managers read this, I would advocate for them to be promoted and/or get raises! > > What was done: > -- added turf with wavy perimeter > -- decomposed granite with rocks and plants to create zen area by pepper tree > -- installed plants all along perimeter > -- added new mulch > -- extended a portion of concrete walkway and retaining wall > -- added drip irrigation and adjusted drainage > -- added post for market/string lights > > Budget: IID was very understanding of our budget and worked with us to create a project that we could afford. > > Designer: Bill > It was a pleasure working with Bill to design the backyard. He did a wonderful job adding the curves we wanted into the turf and seamlessly blending it in with the DG. We wanted to pick our own plants and decorative rocks and Bill was 100% on board. It was super fun picking plants and rocks together at the nurseries/KRC rock. Bill was always very positive and responsive despite our constant questions and revisions. > > Project Manager: Patrick > Patrick was very on top of the project. As with any big project, things might get missed or something might not come out how you imagined the first time. However, Patrick was quick to respond to our concerns. I did not need to ask Patrick more than once to address something. For instance, they originally installed a circular ring irrigation device to water the plants on the DG. However, it was watering too wide of a surface area and leaving prolonged wet spots. So we asked about it and within a day or so, they switched them all to drip irrigation and problem solved. We asked if they could stucco more of the wall - the next day, it was done. It was incredible how responsive this team was. > > Installation Team: Lucas and Casper > These guys are MVPs! We had our renovation in July so it was 80s every single day. These men worked endlessly to set up our backyard in record time. They were always super energetic and polite. They were also respectful and kept the area clean. They were responsive to our questions/concerns. I originally brought up the irrigation issue to Lucas and he immediately told Patrick. I asked if they could use a potting mix I wanted for the larger plants and they re-arranged their work to plant the next day so my husband and I could bring the potting mix. I also appreciated their quality of work. I’ve had several friends comment on how well Lucas blended the seams of the turf so that it’s barely noticeable. Even after the SD storm our backyard looked great! And all the drains they installed worked because we didn’t experience any flooding. **★★★★★ — Cheryl Faith, Aug. 2023** > My front yard and driveway was a mess! The driveway was cracked uneven and has probably been there since the house was built in 1960. Drought conditions made caring for a vegetation forward yard very costly and consequently hedges that have been in place for 50 years or more we dying. I decided to go water wise and called Install-It-Direct. I am so glad that I choose them for the work. My yard looks lovely and the pavers in the driveway are a dream for me. From start to finish it took 9 days which to me was amazingly fast. No regrets here! **★★★★★ — HU-850931122, July 2023** > We are very happy with the project on our yard, pavers and artificial turf. we would like to thank Mr. John, Patrick, Jonathan, Tim and the crew - Sebastian, Manuel, Avelino, Diego, Hector, Gustavo and many more for being friendly, professional, hard work, understanding and compromising. All had worked diligently to meet our needs and finished within our time frame. Gazillion thanks **★★★★★ — romyasch, June 2023** > I recently had the pleasure of hiring Install It Direct for my landscaping needs and would like to share my experience. When I met Chris and Troy, I felt comfortable and confident that this was the right company to hire. Their service was timely, efficient, and professional, creating a sense of ease throughout the entire process. > > Their punctuality and attentive approach during the initial consultation reassured me that I was in good hands. They listened to my vision, offered valuable suggestions, and showcased their expertise in translating my requirements into a beautiful design. The level of comfort I felt while working with them made the decision to hire Install It Direct an easy one. > > Their team worked efficiently throughout the project, paying attention to detail. Their professionalism was evident in their clean work environment and effective communication. My concerns or questions were taken care of quickly. The end result exceeded my expectations, transforming my outdoor space into a great landscape. > > In addition to their exceptional work, the pricing provided by Install It Direct was fair and transparent, offering great value for the investment. Their commitment to professionalism and customer satisfaction made me confident that I made the right choice. > > I highly recommend Install It Direct to anyone needing landscaping services. Their combination of timeliness, efficiency, professionalism, and the comfortable working environment they create sets them apart. I will definitely hire them again for future projects. **★★★★★ — Keli Kear, May 2023** > So thankful TO INSTALL-IT-DIRECT for the hard work and successful completion of our new front yard. We could not have dreamed of a more professional, efficient, and beautiful finished product for our home. > From Bill, the talented designer, who kept our budget tight while offering a clear consistent vision of the finished project. To Patrick, the exceptional project manager, who handled all aspects of a super-efficient working schedule, demo, product deliveries, and keeping the project moving toward a perfect completion. To Eric and his labor crew, who worked tirelessly each day to bring the designs to completion, all while keeping the work space clean, tidy and meeting every workday targets. Many, many thanks to INSTALL-IT-DIRECT. **★★★★★ — HU-370395304, Jan. 2023** > I wish I could add even more than 5 stars! This crew was incredible. From Nate helping us decide on a wonderful design to Caleb with management of the project, they were patient, communicative, professional, and their work ethic was top notch! We cannot be more pleased with how our project came out! Thank you again IID crew! **★★★★★ — Manisha Sharma, Dec. 2022** > This company is awesome. The process from design to completion was smooth, quick, and w an excellent outcome! The team was so professional, transparent, and honest. We couldn’t be happier. Thank you so much! - M Sharma **★★★★★ — Jeremias Yambao, April 2022** > These guys did an excellent job of my backyard. Robert and team were very collaborative with the entire effort without breaking the bank too much. I have my ideas in mind and the team translated them into a finished functional yard that the entire family can enjoy for many years to come. Kudos to Robert, Patrick, and special mention of Antonio, and Leandro who did the backbreaking work. I highly recommend this company! > Jerry & Annette Y. **★★★★★ — HU-211892707, April 2022** > Troy and Chris were absolutely fantastic to work with on our backyard project! The whole process from the initial consultation through the construction was seamless. They were patient with our questions and timely with responses. They set clear expectations on next steps, and beyond exceeded our expectations for our backyard project. I would highly recommend them, and we look forward to working with them again on our future landscaping projects. **★★★★★ — Tommy Killingsworth, March 2022** > From start to finish Install-It direct team did an amazing job. They were very knowledgeable, professional, courteous and hard working. They turned our backyard into an amazing site for sore eyes! I recommend Install-It direct to anyone who plans on renovating their house. Thank you all! **★★★★★ — Nisheta Shanbhag, Feb. 2022** > We had to have our backyard pavered along with artificial turf in some parts of it by install it direct. From the very get go a gentleman named Robert Bostedt (project coordinator)engaged with us on the work. He made the whole process very seamless and transparent. At a later point we were introduced to project manager Aaron who also was great with coordination. The entire process was smooth and on time starting from getting the quotes to design iterations till the completion of the work. Work quality seems really good. Very satisfied. Especially want to thank Robert Aaron and the crew for amazing work and great customer satisfaction. Thank you **★★★★★ — HU-914068352, Jan. 2022** > Both Megan and Aaron and their team provide excellent works and services. I will choose them again if I have a similar project. **★★★★★ — Lori Heisler, Dec. 2021** > I have used install it direct to install driveways at two different homes. Each time they have been reasonably priced, responsive, on schedule, and have done beautiful work! I highly recommend them. Frank and his team are amazing. **★★★★★ — HU-517530464, Nov. 2021** > My project from start to finish could not have run smoother. Dennis came up with a great design for the backyard and Aaron and his team flawlessly executed it. I would definitely hire them again. **★★★★★ — mamaacorn, Nov. 2021** > Absolutely the BEST contractors we've ever worked with. The proposal process was excellent, they worked with us to find a product that matched our style and budget. The pricing was competive and comparable to most of the others, except one that was twice as high, we got 4 bids for this job. They had everything in stock and ready to go before starting, installers were here first thing in the morning and worked hard all day long and left the place cleaned-up at the end of each day. The project manager was on-site to check on the project regularly and was easy to reach by phone with questions AND when all was said and done there were no hidden charges or delay and it looked beautiful! I seriously have not had such a positive experience with a contractor before. I highly recommend install-it-direct > > Our project involved removing the lawn and driveway and replacing the driveway, creating a patio and pathway with pavers. **★★★★★ — HU-783024935, Oct. 2021** > After getting several quotes we were referred to Install-it-Direct by some friends and are really glad we went with them. Chris MacMillan and Frank Palomino and their super team went over and above making sure our pavers project was just the way we wanted it. The work crew were exceptional very skilled, well organized and hard working arrived here early every day cleaned up every day, and actually completed the job early. Thank you so much Chris and Frank and your team for giving us such Excellent customer service and a beautiful end product. We would use them again and refer Install-it-Direct to anyone in a heart-beat. > Nancy & Ken **★★★★★ — HU-862690474, Oct. 2021** > I am giving the highest rating possible to Dennis, Aaron, and the entire crew who designed and carried out the installation of our new patio, front yard seating area, and a new driveway! Dennis and Aaron were very professional and courteous and worked with us every step of the way, explaining what to expect, and answering questions as they came up with great people skills. The workers were skilled craftsmen! Kudos to the entire team! **★★★★★ — HU-549082762, Oct. 2021** > What a transformation – a gorgeous patio surrounding our pool and elegant walkways around the house -- and all thanks to the people of Install-It-Direct -- a company dedicated to our project from the first consultation to the last installation. Dennis Caldwell and Aaron Dishon led the team. Dennis was key to formulating the design. He discussed with us various scenarios, and made excellent suggestions. Chief among them was extending the patio to include walkways around three sides of the house which connected all paved areas, giving it a unified, smooth, and seamless look, and adding an improved drainage system. Aaron did superlative work in coordinating all aspects of the project, which included the demolition of the old concrete and brick patio, installation of the drainage system and the pavers, and resolution of all other items. He was always available for questions and concerns, and that continued even after the project was finished. The installation crew was led by Antonio Sanchez. He and his team, Leandro and Roberto, were outstanding. They demolished the old and built the new on schedule, including extra projects necessary to complete the design. Their work is simply beautiful. The entire team are professional and knowledgeable. They kept to the timeline, the cost was fair, and above all, they made us their priority. We would not hesitate to hire Install-It-Direct again. **★★★★★ — HU-111345579, Sept. 2021** > I bought a new construction house this year and needed landscaping for the dirt lot. Chris, Frank and their crew transformed my dirt lot into a beautiful, functional space! > > The process was seamless, from the initial design meeting with Chris, to the project management and execution by Frank and his crew. Chris worked within my budget and translated my ideas into a cohesive design across the front, back and side yards. Throughout the construction, Frank and his crew were hardworking, efficient, friendly, and professional. They took my project revision requests in stride and were responsive and patient with my many questions. They installed pavers, retaining walls, planters, drainage, turf, and expanded my entryway. Their work exceeded my expectations, and I am thrilled with the final product! I’ve also received so many compliments on the landscaping from my neighbors. I would hire IID, especially Chris and Frank, again for any future landscaping projects **★★★★★ — HU-502374747, Sept. 2021** > I recently worked with Install-It-Direct to put pavers and putting greens and make our backyard less water consumption and easy to maintain. Pouya (designer), Frank (PM) and their crew were absolutely phenomenal every step of the way and I give them A+++ . It was a great experience, from the time we got the quote till the backyard was all finished. My family and I are very happy with how it turned out and would 100% recommend Install-It- Direct . **★★★★★ — HU-729449812, Aug. 2021** > Aaron, Thomas, and the entire Install It Direct team were absolutely phenomenal every step of the way. Our backyard renovation is exactly what we had hoped for. They were consulted of, flexible, and worked very quickly to get us precisely what we wanted. On top of that, these are some of the nicest folks you could ever hope to hire. This is our second experience and third project with him, and it’s been perfect for each time. **★★★★★ — HU-826665056, July 2021** > Install-it-Direct are very professional and I would recommend them highly. > They were always on time,courteous, and helpful in the design of my yard. **★★★★★ — HU-99756209, July 2021** > Crew worked hard, project was well managed and completed in a timely manner. Thanks Frank, Tom and the crew. I will be able to finally enjoy my yard and all its new beauty! **★★★★★ — Rene Rios, July 2021** > My Landscape project came together just as envisioned. Frank and all of the works always kept me aware at every phase. I could not have asked for a better company to get my landscaping done with. **★★★★★ — Nancy Knight, May 2021** > Install-It-Direct just completed the most beautiful transformation of my large, neglected front and side yard and I couldn’t be happier. Thomas, Frank and the whole entire rock star crew made the complete process seamless and stress free. The process stared with Thomas, who carefully listened to my wishes and crafted the most exquisite drought tolerant low maintenance 3D rendering of my front and side yard. Frank and his rock star team brought the plan to a reality in just 2 short weeks. The team was extremely fast, professional, neat and all-around nice guys. I have been meaning to redo by front landscape for years, but never found a contractor who I felt comfortable with such a big project. Thanks to Install-It-Direct, I went from zero to hero in my neighborhood! **★★★★★ — HU-800916076, May 2021** > We are pleased to have the opportunity to write an excellent review for INSTALL-IT-DIRECT, especially the good project manager, Cris Macmillan who led his team. This was a comprehensive project including design, materials, irrigation, artificial turf, topsoil, mulch, stones, lighting, and advises on what kind of low maintenance plants we can use. > When we look at the before and after pictures, we are really amazed with the amazing transformation. We get so many comments and compliments from passersby and neighbors telling us how beautifully done it is, and some asked who was the company we used. I really love how flexible Cris was and always have some suggestions and advise to make the project even more beautiful as the project went along. Always open to changes too. Victor, the lead of the building team was super great as well, 5 stars for you as well. We are just delighted that we pick Install -It- Direct to this long overdue project of ours! Great knowing and working with you guys!! > Joven and Girlie **★★★★★ — David Vargas, April 2021** > I had multiple bids from numerous companies and based on the reviews and Thomas’s professionalism and thorough knowledge I decided to go with this company. I couldn’t be any happier with the results, literally exceeded my expectations when it comes to service, and final product. The workers addressed any of my concerns the whole way and never made me feel like I was being a pain. **★★★★★ — saramaysh, April 2021** > I would HIGHLY recommend Install IT Direct!! I setup appts with 5 different contractors to get estimates for our backyard and they were all over the place. When I called Install IT Direct their concierge was very friendly and knowledgeable and shared that a sales rep would reach out to setup more time and shared that they provide complimentary estimates and 2D drawings of our space and if we wanted a 3D version it’s $1,000 but would be applied to our project. Within about 30 minutes the sales rep Thomas called me back and set up an appt to look at our property the next day. He was on time, extremely professional, and very friendly. Within a few days he provided a drawing of our space and detailed estimate with line items for each part of the project. The prices seemed fair and we scheduled the work. They were able to start almost immediately which was wonderful! Thomas introduced me to the project manager, Frank who was absolutely incredible to work with. He kept in touch throughout the entire process to check in and confirm details with me to ensure it was exactly how we wanted it. The crews were fantastic, they worked extremely hard M-S, they did an amazing job, and were very tidy. I loved that once they started the projected they stayed until they finished, I didn’t have to worry about them picking up other projects and fighting to have ours finished. If you’re looking to have work done, look no further, Thomas and Frank are such a great team and will oversee your project start to finish. **★★★★★ — Craig Heberer, March 2021** > Had a great experience working with Chris McMillian the contractor for Install-It-Direct on our front driveway and side yard paver installation. Very professional, timely and quality work. The install crew led by Nicolas was very good. We have received a ton of compliments on our new pavers since the job was completed on time and on budget. > Thanks Chris and Nick! **★★★★★ — Thomas LaBrot, March 2021** > Our neighbor recommended Chris when we were admiring the job he had done. My wife and I liked Chris immediately. He explained everything well and offered multiple options explaining the pros and cons and cost of each. What we chose ended up a little less than I had expected. His crew was great( led by Ilino?) and they worked long and hard to finish the job in record time. Could not be happier. He is now likely to be working on another house in our neighborhood. > The neighbor who referred him to us said: “you will not be disappointed” and he was spot on. **★★★★★ — Misha Slepak, March 2021** > We wanted to build a large patio with porcelain pavers. After some research we chose INSTALL-IT-DIRECT, and we did not regret our decision, as they did a great job. Steve Carroll is an amazing manager. We had some minor issues with the crew, but Steve was able to handle it to our satisfaction. **★★★★★ — Brad Cone, March 2021** > 4 days plus a couple hours to seal. Great team with tremendous pride in their workmanship. Excellent communication from start to finish. **★★★★★ — iamashli, Feb. 2021** > After getting their name from a neighbor. Thomas came over to give us a quote. We had a good idea of what we wanted to do and he helped us make it better. We received quotes from 6 companies. Thomas was the only one who was an all around professional sharing his knowledge, ideas and suggestions in a matter a fact no pressure kind of way. Plus he didn’t bad mouth other companies work to get his point across. Great follow up from start to finish. He provided a digital image of our plan and all the paperwork we needed to submit to HOA. The crew that came to do the work was great! Hard working all day and very in synch with each other. They pay close attention to detail. They also cleaned up at the end of each day. The job foreman, Frank, was also great to work with. Both Thomas and Frank encouraged questions and repeatedly wanted to make sure we were happy with the progress. A couple minor tweaks needed to be made while the work was being done. Thomas and Frank just wanted to fix it and it was not a big deal. Install It Direct may not be the cheapest company out there, but I knew after our first visit that they were different from the other companies. We definitely had piece of mind considering the amount of money we were spending and for the work being done on such an important part of our home. :) **★★★★★ — HU-23211938, Jan. 2021** > Install It Direct just replaced all the concrete around my house - driveway, walkways, back patio - and I couldn’t be happier! The product itself is simply beautiful. Ever since the installation I actually have neighbors walking over and telling me how beautiful everything looks! > But just as important was the team at Install It Direct. Chris was my design consultant and project manager. He listened to my thoughts and ideas throughout the process and gave me multiple design options while working with my budget. No detail was too small for him and he patiently laid out multiple designs for me to pick from. As a design consultant and then project manager, I couldn’t have asked for anybody more responsive and professional. > The crew itself was also great! Nicholas was the foreman and kept the project on track, even finishing a couple of days earlier than planned. And last but definitely not least, the work crew was exceptional. They were here early every day, worked hard and cleaned up every day; even going to the extent of blowing the dust off of the neighbor’s car! These guys were skilled, fast, and stayed focused on what they needed to get done every day. And did I also say how beautiful the end product is? **★★★★★ — HU-793143261, Jan. 2021** > Install It Direct was one of two companies that we went through a full design consultation and estimate process for our small front and back yard in our new construction home. While both bids were similar enough in price, we ultimately choose to go with Install It Direct because of our overly positive experience with Ron, our design consultant. > > Ron came with great suggestions and was willing to revise the design and work to maximize our budget. Ron was also straightforward about the pros and cons of turf and pavers and gave advice as to what other home projects we could prioritize next to maximize the longevity of the landscaping project (get gutters!). As first-time homeowners, we were grateful for the extra info. > > Our incredibly slow HOA approval process pushed us way past our anticipated start date for install and into the December holidays. Even with the delay on our side and the complete disruption to life from COVID-19, we were impressed that the install team made things work and got everything done in a relatively short amount of time. > > Yes, there were some hiccups and slowdowns here and there, mainly due to the state of the world right now, but ultimately, we are happy with how everything turned out. The quality of the work is great, they were able to level our backyard way beyond what we are expecting within our budget. Thanks to the work of Install It Direct we can finally enjoy being in our backyard. **★★★★★ — HU-860862264, Jan. 2021** > Look the work that install it direct did you our backyard. They did a great job and in a timely manner. We love our new backyard **★★★★★ — tlupacchini, Dec. 2020** > Install-it-Direct recently completed a backyard update with new artificial turf, updated hardscape and tune-up of sprinklers and lighting. My service representative was Chris MacMillan was very knowledgeable about all things yard and landscaping and I'm very pleased with the service and final product! > Tom L > Carmel Valley **★★★★★ — Sarah Thorseth, Oct. 2020** > Ron and his team did an amazing job on our yard, it was affordable and done quickly! Ron had great communication throughout the whole process. Noe, our team lead on the day of installation did a great job communicating with us and keeping us up to date on the progress. Cant recommend enough!! **★★★★★ — HU-453451351, Oct. 2020** > Had a great experience. Elio was really helpful and way ahead the competitors I met with. Introduction, appearance, backyard design and no hidden fees - this what makes me pick IIT! Definitely worth the money. My yard looks amazing. They were able to start the project as soon as the weather is good and completed in a week. > > Update 10-2020: > Year after the installation. The pavers are still looking great! The turf unfortunately was shedding and IID was able to address this issue without any questions. We tried first to use a rake to clean the fiber but it appears to always come back again. IDD agreed to provide warranty repair free of change and replace the turf in 1 day. It took a little bit of a time due to busy summer timing, but everything was done and we are happy with the new turf. Thanks again for the quality service IID! **★★★★★ — Carlos Loureiro, Aug. 2020** > Hard working crew. A few changes on the job scope that maybe could be talked about before the start of the job. Overall great job **★★★★★ — Pavla Jungwirthova, Aug. 2020** > We recently worked with Install-It-Direct to make our backyard more usable. It was a great experience, from the time we got the quote till the backyard was all finished. > We are very happy with the way it turned out and would 100% recommend Install-It- Direct if you are looking for reasonable and honest company to convert your backyard. **★★★★★ — Vikas Mahendiyan, Aug. 2020** > We recently worked with Install-It-Direct to redo our backyard which posed few challenges due the shape, existing structures and grading. From the initial consultation it was evident that Troy, the designer and project manager from IID, had a plan in mind after listening to our requirements. He quickly drew up designs with mix of pavers, artificial turf, retaining walls and DG at different cost points so we could make well informed decisions. One of the best things is that quote has breakdown of different components so one can make decisions to select the right material and design to fit their budget. The work started on time and the crew was super nice about explaining different paver lay-down options and accommodating few minor changes as the work progressed. The crew showed up on time and left the place cleaned up and safe to the best extent possible. I would highly recommend Install-It-Direct to anyone who is looking for a reasonable and honest company to work with. **★★★★★ — Kev Baker, July 2020** > Book INSTALL IT DIRECT, RIGHT NOW!! > 5 STARS, 5 STARS! > > Troy with Install-Direct was absolutely incredible. Not only was he an expert in his field but he was absolute pleasure to work with. We had unfortunately fired our PREVIOUS contractor and we’re looking for a top notch team to worth it to finish up our back yard. Troy and the install-first team went well beyond our HIGH HIGH expectations. > > Troy helped most with our plant selection, large cinder block planters, and lighting. > > They arrived early, stayed late, over communicated (per our request) and worked well with the other contractors in sight. > > I couldn’t imagine my backyard without working with Install-it Direct! > > Thank you Troy and Team for everything you accomplished. You’re welcome back anytime. > > -The Bakers **★★★★★ — Jenel King, July 2020** > I am super impressed with Install-It-Direct. My consultant, Ron gave me a ton options to choose from and shared with me addresses of installations so I can go and see what the grass actually looked like after being installed which was very helpful. Ron gave me options that would be perfect for my dogs and the heavy traffic in my backyard from having family get togethers. The process of installing the grass went smoothly and was done in two days! (My yard is around 900 sqft). The installation workers were very friendly and professional. I felt comfortable letting them do their thing while I worked from home. The grass I had installed was "Desert Rye" 65oz. Apparently it's very popular, because it keeps selling out. The grass looks incredibly real and is soft on the feet and the dogs love it! When I showed pictures with friends and family they asked if I had sod or artificial grass installed...that's how authentic this grass looks! I will definitely be recommending Install-It-Direct. **★★★★★ — Arnie Bermudez, June 2020** > Great quality and great customer service. Troy came over checked out the place and gave me a quote. Honestly I found places cheaper with an inferior product but Troy talked with his peeps and was able to price match without having to sacrifice on the quality i wanted. He was super cool down to earth and he was even able to get me a sweet deal on not only turf but a putting green with 3 holes along with some fringe for a realistic look. I do recommend shopping around but I don't think anyone can do a better job than Troy and his team at Install it Direct. Also, their secretary was very informative as well. Her name is Lidia. She supplied me with plenty of info prior to my decision. These guys are pros, no doubt. I never felt pressured to do anything I didn't want or pay more than I needed to. **★★★★★ — Farida Garrettt, June 2020** > I can’t thank Lidia and Alan at “Install It Direct” enough for saving the day. They went over and beyond to help me with my recent repair that I started with another company(Easy Turf) that did the original install. However when it came to following up on the repair they no longer made me a priority. My yard was torn up for nearly two months but they kept on saying that their guys were not working due to COVID 19. After doing some research, I was advised by mutual girlfriend that they actually were working because they were doing an install for her. Install It Direct not only came right out, AND charged me a fraction of the cost of their unreliable competitor. I can’t wait to refer all my friends to Install It Direct. > > Thank you again, Lidia and Alan. **★★★★★ — April Laguana, June 2020** > After receiving numerous quotes for my mini backyard project I came across Install-It-Direct. I’m pleased to share my experience with the entire team was an absolute pleasure. My interactions with competitors were not so positive (some design consultants missing their agreed upon appointment time and not calling to follow up at all). Again, as mentioned it was a smaller project that likely wouldn’t yield high profits for bigger companies. Ronald was very understanding and relatable and showed great patience with me and I was signing a contract the day prior to stay at home orders due to covid-19. So throughout the process of pending HOA approval and he kept in touch regularly so I had a tentative schedule to expect the work to be done. Within two months the team was on site, for the install. Site lead was Diego and the team was friendly and professional. I was fortunate enough to have shopped around and waited for the right opportunity for the right contractor and would definitely recommend Install-It-Direct for your next landscaping design project. **★★★★★ — Duke Nguyen, June 2020** > We worked with Chris MacMillan and INSTALL-IT-DIRECT to completely redo our backyard. We installed pavers, a new pergola, paver walls, and a natural gas fire pit. Chris was awesome from start-to-finish. His communication skills are top-notch and he proposes really great design ideas that we hadn't even thought of ourselves. The workers showed up on-time every day and everything came through as scheduled and I was kept in the loop on everything that was going on. This was very well organized and executed. Special thanks to Chris for being a really nice and funny guy too. I would work with this company again in a heartbeat. **★★★★★ — Clint Nelissen, June 2020** > We just bought a new house and wanted to get the backyard set up for our kids, so we hired Install-IT-Direct to put in some artificial turf. Chris was awesome to work with throughout the whole process. He is punctual, good at communication, and got the job done on time with minimal headaches. I would highly recommend Chris and Install-IT-Direct to anyone, and in fact, I have already sent a few people their way. Thanks again Chris! **★★★★★ — ZA Lee, May 2020** > So please with Install it Direct. We capitalized on their 20% off winter special and the pricing was the same as all the other contractors we got quotes from. Even if we had to pay a premium, we would have gone with IID. Working directly with a PM makes things SO much easier and Tom was great to work with. He was always really responsive and super helpful. Would highly recommend Tom and IID! **★★★★★ — Richard Carter, May 2020** > We recently contracted with Install-It-!Direct to remove our old asphalt driveway, slate entry and cement front walkway and replace these with a pavers. We felt that the house needed a better more up to date look but had no idea how beautiful it would turn out. Thomas from Install-it-Direct assisted from step one design through coming out and putting the colored pots back in place in front of the house. Throughout the construction phases all employees were professional and respectful. Spectacular job! **★★★★★ — Philipp Paras, May 2020** > Thomas Jackson consulted with me to understand all the problems existing on the property. Expensive water bills, water puddling, erosion problems, and weed problem. Thomas offered up various ideas and solutions explaining all the pros and cons. Thomas has quite extensive knowledge about real estate construction and landscaping and I felt he provided many great ideas to solve all the problems. Thomas provided samples of the materials and let me know what the cost of all the options are. Never once did I feel like Thomas was trying to sell me anything, all pretty much just giving me all the options and letting me decide. Thomas provided a very competitive quote and broke out all the pieces separately so I could understand the cost. Thomas also accommodated all the custom requirements I needed to make sure all the various projects going on would fit well together. Thomas coordinated various projects and did them in a way to save as much money as possible, he is very creative and pays attention to details which is important in real estate projects. Thomas went way above and beyond what I expected which I'm very happy with the product and service he provided. **★★★★★ — ben carroll, April 2020** > Having worked in the service/hospitality industry for 25+ years, I know how important it is to share positive experiences on social media. My experience with Install-It-Direct was amazing! They listened and let us collaborate through the entire process. My yard was a nightmare, with drainage issues and tons of river rocks and nowhere for my 2 toddlers to play. We used these guys when we first bought the house two years ago. We installed turf and a beautiful stone block bench on one side. After living with it, and loving it, we called them back up to do the other 2/3 of the yard. Ronald came over and talked to us for about an hour, took some measurements, and quickly got us back a quote. The pricing was very fair, but I wouldn’t know the actual value just yet. As San Diego went through it’s annual few weeks of on and off rain the project stopped and started a couple times. The admin team was great at scheduling/rescheduling. The weekend before the project was to start I self-installed a gutter to be attached to the French drain they were doing and (of course) I didn’t do a very good job. Monday arrived and Diego, Israel, Hector, and Leo looked at it and exchanged a few words, and very politely asked if I would mind if they made it a little more efficient? Basically, they fixed my horrible attempt at gutter building and saved my back yard from ever flooding again. This would be tested the following week. After finishing the turf and french drain project, I thanked the team and told them I would certainly share my experience. That weekend it rained…and rained…and rained some more. Bad news, the french drain trench had sunk a few inches creating a dip in the turf running from the patio to the garage. I called Ronald and he said, “no problem, I’ll get the guys back ASAP to fix it!”. These guys rock! Diego came back and fixed it quickly and I couldn’t be happier with the turf, the french drain, the service, care, and attention to detail these guys put out! Do yourself a favor and let them come give you a bid! **★★★★★ — Keith Bullion, April 2020** > I had been evaluating multiple companies to install artificial grass in my front and side yards. I had been renovating my home/yard and was looking to make a great impression with the artificial grass and then I found Install-It-Direct. From my first conversation with Lidia Surdock, Construction Manager, I knew I found the company I wanted to work with. In a nutshell, their customer service, quality, and care for my project was exceptional in every way. A big shout out to Thomas Jackson, Sr. Design Consultant and project manager for my yard. He took the time to walk me through options, select the right artificial grass, and outline how the entire project will be executed. He was professional, knowledgeable, and provided exceptional customer service. I cannot express my thanks enough for an exceptional addition to my home. **★★★★★ — Ron Jones, March 2020** > What a joy! Ron came and really listened to what we wanted, and gave us beautiful options to make our backyard dreams come true. The samples of artificial turf that he brought were beautiful, and a wide range of styles and feel, and he was very willing to give us multiple estimates, so that we can make a decision that worked for our needs and budget. I got several estimates, and you can not beat the quality and price of INSTALL-IT-DIRECT. When it came to the install Diego, was incredible. He made sure to check in at every design decision, and when our initial desires were not fitting esthetically, he came up with an even better solution and presented it, rather than pushing something through, or just doing what was supposed to work on paper. They were very efficient with the demo, through installation, and we could not be happier. I highly recommend INSTALL-IT-DIRECT! **★★★★★ — Brian Kerstetter, Feb. 2020** > They installed artificial grass in my backyard. It looks amazing! They did an amazing job! Would definitely recommend. They showed up on time. The install went really smoothly. The crew was super nice and helpful. They were able to get it installed in 1 day like they said in the morning. Great experience all around! **★★★★★ — Jim Guerin, Jan. 2020** > I had Install It Direct remove concrete driveway, walkway and patio and replace with pavers. > Exceptional in every aspect. Ron Drombroski, project manager, explained every aspect of the process in detail. He gave me a number of references to look at. When I viewed these projects I walked around the neighborhood and you could see the the difference in the quality of workmanship with Install It Direct. > The week before the project began Ron brought the crew chief, Saul, to meet me. I was able to express my concerns and Saul insured that he would address them during demolition and removal of concrete and soil. > Work started on the day scheduled and finished one day early. Ron was there everyday answering questions and answering concerns. Saul was there constantly ensuring that everything was done correctly. > I could not be more pleased with the finished product. I would enthusiastically recommend IID for a paver project. **★★★★★ — Krishna Arora, Dec. 2019** > I am very delighted to write this testimonial pertaining to my outstanding experience working with Install-It-Direct hardscape company. The work entailed installation of pavers, rocks and artificial grass involving front, side and backyards. After doing my research (cost, reviews, etc.) and meeting with Mr. Ronald Dombroski of Install-It-Direct, I felt very comfortable going forward with the project. I chose them over another local company that had done an extensive hardscape project for another property of mine. > Throughout this project Install-It-Direct personnel were very professional, courteous and friendly. Ron worked with me to creatively come up with a design that would fit my budget. At the end of each day, the workers cleaned up all the debris from the day's work. The job was completed before schedule. Communication with Ron was outstanding. Everyday, he would send me updates to how the work was progressing. > One of the best part, about the project, was the relationship and conversations I had with Ron. I never felt like I was being taken advantage. I would work with Install-It-Direct and Ron again without any reservations. Thanks everyone. **★★★★★ — Vikas Mahendiyan, Nov. 2019** > Install-It-Direct created a wonderful front yard for us. The planning and execution was flawless. James and his team understood our requirements, created a design matching our imagination, suggested the best paver combinations, were responsive and prompt in answering the questions and completed the paver and artificial turf install project in committed time. The post construction support has also been great. The lights in pillars were fixed for short circuit. Overall, a pleasant experience at reasonable cost! **★★★★★ — Alan Tran, Nov. 2019** > Worked with Ron Dombroski to redo the front yard that had been overdue for years. The land was uneven, there were really questionable work from the previous owners that seemed to have accumulated into a mess. Install-it-Direct was very friendly and worked with me to get the front yard into a simplistic design that fit my budget. The best part about this project was the relationship and conversations I had with Ron. I never felt like I was being taken advantage of and he made sure that design was good and worked with me to creatively save costs where it made sense. They are extremely professional and friendly. The most impressive thing about what they do comes all the way down to the quote. It is one of the best things I have ever seen and gave me confidence that this is a solid company to do great work. > > On project day - the crew did a phenomenal job. The leveled everything - demo'd some concrete and cleared out a lot of debris and junk. They even finished one day earlier than predicted. I can't really ask for much better. Thanks guys. **★★★★★ — Stacey Rieder, Nov. 2019** > I am so happy with our backyard! IID was phenomenal to work with-starting with the first meeting for an estimate, all the way to project completion. The job was done quickly and the crew was wonderful. They were extremely professional and polite, as well as knowledgeable. Our yard looks great and we can’t wait to enjoy it with family and friends. **★★★★★ — Leonel Takahasi, Sept. 2019** > Steve was very professional and was always available to answer any questions we had. He was courteous and was receptive to to any last minute requests or changes to the work order. The crew was respectful and professional throughout the project duration. The project was a little over budget but very much worth the additional expenses. **★★★★★ — donna hyde, Sept. 2019** > I needed to have my front yard totally landscaped and after meeting with a few contractors I choose to go with Installed- It -Direct. I usually go with my gut feeling after talking with contractors. After talking with Dustin I knew this was the person I wanted to help me. He was very professional & answered all my questions. It was also important for me to know he was listening to me. He had in mind the pavers to use which was the right choice. Because I didn’t want mulch for the flowers area he came up with another suggestion. Again, it was a good choice. He also went out of his way to find the right artificial turf I wanted and found it. > > Dustin & Saul crew were here Tuesday morning to start. They had a bob cat to excavate the concrete to the front door. Saul & crew completed this task without any markings on the walls which I was expecting from such a big machine. Good job! > > I had replaced embankment with large rocks, different kind & color of smaller rock in garden, artificial turf, small river rock & pavers around turf, replaced pavers to the front door with border & added a small wall in front of the sidewalk. Before leaving each day they did a clean up. > > The expected completion was 1.5 weeks, but finished in 4 business days. I couldn’t believe it. Everyone worked so hard to complete the project & even took time to answer more questions. > > I can’t say enough about Dustin, Saul & Crew except I was very comfortable with them all. Great job well done! > > > Thanks Dustin, Saul and Crew, > > I would highly recommend INSTALL-IT-DIRECT. **★★★★★ — Chris Clarke, Aug. 2019** > James came out and estimated the job, interpreted my notebook sketch and gave me a very reasonable estimate. Two weeks later, my driveway was finished. The crew was clean, respectful and delivered exactly what I asked James for. One of the best home improvement projects I've ever had done in my 20 years of home ownership. Highly recommend James and Install It Direct!! **★★★★★ — B Lowndes, Aug. 2019** > Wow! Can't believe how beautiful my courtyard looks after a complete remodel by Install-It-Direct. I watched IID install artificial turf at my neighbor's house next door almost nine months ago, so I observed before I signed a contract. Very respectful and professional team. They were quick and kept the work area very neat. My neighbor was still super satisfied more than six months after her project, so I was convinced this was the company for me. I was not disappointed !!! This was the first home improvement project where I couldn't find anything at all to complain about !! Not even any nick-picky complaints ! Beautiful work. Very efficient. They deliver more than they promise at a fair rate. I highly recommend IID. Thanks to Steve Brown, Diego and the crew !! **★★★★★ — Marc Poynter, Aug. 2019** > This review is directed towards the crew that performed the work for my project. > Ruffino and his crew were the best set of guys I have worked with in 6 years I have been doing remodeling and contracting work. His crew were always professional, on time, happy and worked very well together. Ruffino is an amazing contractor and knows his trade very well. Everyone of the guys were respectful to my family and neighbors during their 8 days at my house. I would recommend his crew to anyone! **★★★★★ — Jen Francis, July 2019** > So impressed with Emily and her team! From the first meeting all our questions and concerns were addressed and great suggestions were made. Finished product is beyond beautiful and fully meets our need for this rental property. **★★★★★ — Sandy Smith, July 2019** > Emily and her crew just transformed my daughter and son-in-laws front and back yard with pavers, turf, and lighting. From start to finish, Emily was there. Her design suggestions were perfect, she kept us informed every step of the way. The job was completed in the time stated and the finished product is amazing!! **★★★★★ — Christian R, June 2019** > We met with many local contractors when planning our backyard renovation project. Emily at Install-it-Direct went above and beyond the rest. She spent months planning the project details and working around two working parents schedules often meeting late at night during the week. Emily and her team lead by Andy removed our old paver patio and walkway, installed new drainage, new paver patio, new BBQ island, new pergola and new landscaping lighting. What an amazing transformation creating a backyard oasis we can share with our friends and family for years to come. Thank you Emily and Install-it-Direct. **★★★★★ — DUSTY EDWARDS, May 2019** > Our front and back yard were just completed by Install It Direct - I am not an outdoor person, whatsoever; however, for the first time in years I am excited about spending time outside with my kids and dogs! > > For Consultation and Design, we met with Emily and instantly hit it off! It's so rare to find people who genuinely love their job and are eager to satisfy their customers in this area and industry - from beginning to end, Emily hit out of the park! She is so knowledgeable, meticulous, and enthusiastic; a true professional who is passionate about her work, her team, and her customers! > > For Demolition, Construction, and Finishing, we had Rufino's crew who were nothing short of amazing. They were courteous, polite, always on time, and some of the hardest workers I have ever seen. These gentlemen are truly experts at their craft and the work they did to transform our yard was exceptional! I'll never be able to thank them enough! > > If you're ever in the market - I would highly recommend Emily, Rufino and the rest of their crew! **★★★★★ — Lisa Wong, May 2019** > We had Shawn come out to our house to give us a quote on our front yard a few months ago. We envisioned something that we wanted, but Shawn gave us some really good suggestions and we ended up going with his design. We don't regret it at all because it looks amazing. We weren't quite ready to jump in and get it done, and Shawn was not pushy at all with his sales, which I really appreciated. After a few months we decided to go with them and the house looks great. Shawn kept tabs on all the progress and the crew finished early! Crew was great, very respectful of the house, worked hard, and really knows what they are doing. I am very proud of my front yard. All my neighbors love it too! **★★★★★ — Todd Marion, May 2019** > We hired Install-It-Direct for our backyard remodel project and could not have been happier. Our project manager, Emily Ayala, was amazing - listening to what we wanted, putting together a great design and producing a great result on time and on budget. The job crew, led by Fernando Alverado, did great work and kept the worksite organized and accessible. We felt the pricing was fair and the finished product is beautiful! We highly recommend Install-It-Direct! **★★★★★ — Meghan Main, March 2019** > I would definitely recommend Install IT direct. This is the most professional company I have ever worked with. They were constantly communicating with me. I felt like every question or concern was answered immediately, which was very important as I decided to do my backyard project at 9 months pregnant. I really appreciated that they moved their schedule around to accommodate me and were able to complete everything before my baby arrived. Steve was in charge of the project and he was constantly in touch via text, phone calls, and email. I appreciated that when we were midway through the project his manager called to check on progress and any concerns I had. We had turf put in our backyard and the end project looks fantastic. Install IT was not cheap but it was very professional and I truly believe we did it the right way and will not have problems in the future. Definitely 5 star company. **★★★★★ — Matias Negatu, March 2019** > We needed a retaining wall about 100ft long built behind our house. We also wanted to upgrade our driveway to pavers from the old concrete driveway that had cracks everywhere. We had bids from four different professionals. Dustin from Install It Direct was by far the best in terms of details for the bid, communication, and timing for start of project. Their quote was average. But we felt at ease knowing we where in good hands. > The project went on schedule despite rainy day interruptions. Everything was done to our liking. We really appreciated the responsiveness. Also, the follow up from Ron was great. > We were so happy with the outcome, we referred our neighbor who also had Install It complete some major work at their house. **★★★★★ — Lynn Special, March 2019** > Installi-It-Direct did an incredible job installing pavers at our house! My wife and I thought we only wanted a front patio to be paved-but when we saw how good that was going to look, we decided to also include the pathway to the front door. We then decided it looks so good we also wanted to redo our driveway! Do you know the company has done a great job with they are using pictures of the work they did at your house as examples to their customers! Steven was an incredible project manager, and was here almost every day. Walther did a sensational job installing the pavers, and had so many great ideas it turned out even better than we imagined. This guy knows his stuff and I would recommend him to anyone! obviously, we are more than happy that we chose this company to install our pavers. We would recommend them to anyone. **★★★★★ — Judy Johnson, Jan. 2019** > This is the second time we’ve used this company and we were extremely pleased both times. Fair pricing and awesome finished product! Emily was great with the design consultation and project management and the installers exhibited exceptional attention to detail. Highly recommend this company! **★★★★★ — Ronald Shattuck, Jan. 2019** > Five-day miracle! Our 500+ sq. ft. courtyard transformation. My wife and I waited years after remodeling our home's interior trying to figure out what we wanted done to our nondescript courtyard and walkway. Emily, from Install-It-Direct, their senior designer/rep, guided us through a number of possibilities while staying within our budget to achieve our beautiful results. Now we look forward to adding furniture, potted plants, a fire pit and barbecue in time for spring. We can't say enough about Emily and her amazing crew! > > Ronald & Susana > North County, San Diego **★★★★★ — Aaron Rumley, Jan. 2019** > Install-It-Direct did an amazing job. > > They removed our old concrete patio, installed proper drainage, pavers, artificial turf, and a pergola (covered and with slats). > > We worked with Emily who oversaw our whole project, from consultation all the way to completion. She was excited about helping with us from the first meeting. The initial consultation took a few hours, to go over everything and do measurements. She came back a day or so later with visuals and computer renderings to help us see what she was talking about. We looked at other companies and smaller vendors, and it either took too long to get ideas, quotes, or any information about these types of projects. > > Saul oversaw the construction with his crew. They worked very hard and were very professional. Their work is great! During the construction process, Emily was still very hands on and came by almost everyday to check on progress. > > One thing that I think would help, would be for either the company to go around to the neighbors and inform them of the upcoming work, or provide a flyer to the neighbors with information about what the neighborhood can expect during construction with contact numbers on it. We live on a cul de sac and they do have big trucks and a lot of equipment coming and going. I knew it was going to be major work, but never having done it before I did not know the scope. > > If you are looking into having this type of work done, you can not go wrong with Install-It-Direct. **★★★★★ — Becky Sallee, Dec. 2018** > In preparation for putting in a patio, side walkway, and widening the driveway(all with pavers) we researched many companies and poured over the reviews. We obviously made the right choice because we are very pleased with the quality of work and thrilled with the final product. Crew Fernando H was always on time, friendly, professional, courteous and our toddler enjoyed every second of watching them work. Emily stayed on top of everything, gave regular updates, and delivered what she promised. We highly recommend! **★★★★★ — Susanne Liu, Dec. 2018** > Emily ,Folando and Leo group did a Excellent job on my front and back yard with paver and turf. They only use a week to finish the job. **★★★★★ — Sandra Hicks, Dec. 2018** > We recently had the pleasure of working with Emily Ayala of Install it Direct. After weeks of meeting with potential contractors, we met with Emily from 5-7:30 on a Thursday evening. By 6:30 the next morning we had paver samples on our driveway, a quote and a drawing. Impressive! > Emily’s friendly, informed and proactive style not to mention great pricing made selecting Install it Direct an easy decision. Where other companies had told us we couldn’t have the design we wanted, Emily and her professional crews made it happen. Their work was done quickly yet perfectly and we absolutely love our patio, patio cover and walkways! We look forward to a future project together. **★★★★★ — martha gavin, Nov. 2018** > Emily was fantastic! After consulting with other companies i chose IID because of there knowledge and professionalism . They helped us create our atmosphere in our back yard. **★★★★★ — max CASTILLO, Nov. 2018** > We contacted 5 companies for bids on a turf and paver install for our backyard. We chose Install-it-Direct due the presentation given by Emily, our project manager. She showed pictures of completed projects and answered all our questions. > Emily chose a crew run by Fernando for our project Each member of the crew had a particular expertise, from cutting and installing pavers, to building our wall to turf install. They were all professional and efficient. > We highly recommend Install-it-Direct due to Emily and the crew she will chose for any job. **★★★★★ — Cullen Anderson, Oct. 2018** > Intall-It-Direct did an awesome job in our backyard! Emily and Santi were a pleasure to work with from start to finish. Emily was a rock star! She was even over on a Sunday morning on her hands and knees trimming the turf around the putting green until it looked perfect... She wanted it like Augusta :) Santi and his crew were amazing. They were very professional and showed up everyday with a smile on their faces which made the project much more enjoyable. I would highly recommend using Intall-It-Direct!!! **★★★★★ — Megan Marsh, Oct. 2018** > We needed to put in a small little area of pavers for a new addition we had just put in but when Shawn came out, he suggested that we also do our front porch and path along the driveway to tie everything together. I had never even thought to do any of that and was very skeptical that we would be spending money on something that wouldn't even look all that great but we decided to go for it and I'm SO glad we did. Our house looks unbelievable now. The pavers look amazing and the turf they installed looks so fresh and beautiful. I could not be happier with the job Install-It-Direct did. They were fast, efficient, respectful, clean, and did a beautiful job. Thank you so much!!!! I would highly recommend them (and they were highly recommended to us by some close friends). **★★★★★ — Emily Hart, Oct. 2018** > Shawn and his team were professional, helpful, timely, and completed everything with care and attention to detail. Shawn was super helpful about what choices to make and coming up with creative solutions to make it all work. Our turf looks and feels amazing. It came out better than I hoped. Shawn also gave me a great price. After looking and getting quotes for awhile, I was very happy to have these guys do this work for us! **★★★★★ — jereleubanks, Oct. 2018** > Had Installit Direct remove my old dead yard and replace it with artificial turf. Shawn Higgins was my PM and did a great job! My yard looks great all the time!! **★★★★★ — Vanessa Kramer, Oct. 2018** > We had a wonderful experience with Install-It-Direct; our product manager Emily was with us every step of the way with every explanation of the job and materials being provided. The crew was excellent and profession for the 3 weeks they were here. Our Patio came out better than we could have imagined. Not only did Emily help with the design but she also was detail oriented to think of the future real estate values and aesthetic to keep our house marketable. **★★★★★ — Bill Porter, Oct. 2018** > Had a front yard project completed with Emily with Fransisco and his crew. We are very satisfied with how everything turned out. Emily is very easy to work with regarding answering our questions and helping us accomplish our vision. **★★★★★ — Chuck Borough, Oct. 2018** > Driveway is beautiful and with added functionality. This was our 2nd project with IID and we love it and recommend the company. Thanks. **★★★★★ — M Shackelford, Oct. 2018** > Will did a great job seeing the project through to completion! I appreciated his willingness to ensure the project was completed as bid. **★★★★★ — Cindy Tow, Oct. 2018** > We called Shawn for the estimate. He came up with a better idea of how to build the wall in the backyard. Instead of two walls in the lower part of the backyard, he recommended only built one wall in the upper part. It looked better and saved a lot of money. Fernando team did a fabulous job. We really like the new wall. We will recommend to anyone who needs a yard improving work. **★★★★★ — HU-974763325, Sept. 2018** > This company was very easy to work with, straight forward and fast. I appreciate how their pricing is very line itemed and you know how much the job cost before starting > Pricing did not change at all from start to finish. The crew was very respectful and hardworking. Will helped to define the job well from the start, set the price (even told us they would come straight in the middle for quotes and they did), and made sure a high quality job was done. **★★★★★ — Kelli Jenks, Sept. 2018** > Install It Direct did wonders with our backyard. They transformed a dirtland into wonderland! Casey, our designer, was very attentive to details, made great suggestions, and was awesome about working with our plan and budget. The crew who executed the job, Fernando, Leo, Erick and Roberto worked very hard (and early) to make sure we had everything ready and perfect within 10 days. Lidia and Ron (managers) also stopped by to introduce themselves, which I thought was very nice. We can now enjoy our marvelous backyard with pavers, trees/plants, BBQ/fire pit area, playhouse and all the beauty the space can provide us with. I definitely recommend this company as we couldn’t be happier with the results. Thank you all! **★★★★ — Dave Truax, Sept. 2018** > Had the team at Install It Direct replace my front grass starting with Emily providing me an estimate and throughout the whole project everyone was professional and did a great job. Including going above what they needed to when we found a water leak not related to their work they helped me get it fixed on a Saturday prior to me going out of town. **★★★★★ — James Levin, Sept. 2018** > Emily and Fernando did a great job at our house. They were professional, high quality and always cleaned up at the end of the day. A contractor that meets their schedule and follows through with commitments. Who knew! **★★★★ — Tenzin D, Aug. 2018** > Emily and her team did a great job with our backyard. Promise date was accomplished on time. > Thank you Emily **★★★★★ — Rob Mandel, Aug. 2018** > We hired Install It Direct to complete our massive backyard remodel and we are nothing but impressed. On our first consultation with Will Thrower we weren't really ready to sign on the dotted line but just performing our due diligence. I wanted to be up front and let Will know and he was more than willing to walk us thru a design and give us many options on many different facets of what we were trying to accomplish. Fast forward about 6 weeks later we ended up tripling the original scope of our project and called Will back for a second consultation. After going thru the numbers and a complete redesign we were ecstatic with the design and said we wanted to move forward. From the first ground breaking to the final sealant of the pavers it was nothing but smiles and high fives. Will was very flexible with us as we added some additional design details and back yard low voltage lighting. > > Now my family plays in the backyard every night and continue to be impressed with the quality of work, the design layout, and just overall unique modern style that Will was able to design for us. > > We would not hesitate to use Install It Direct again in the future and plan on doing so. **★★★★★ — Katia Hiliopoulos, Aug. 2018** > Great work! Done on time; house looks great with the artificial grass > And rock we put on. The company was professional, on time, good at their work and also cleaned up great after they were done with the improvements. Jesus and Jose were excellent! They were prompt, on time and their work was excellent. Highly recommend the company and their work. **★★★★★ — SEBIO DELAPENA, Aug. 2018** > Great team....highly recommended. I met with several companies and Casey is what pushed the decision in InstallIT Directs favor. He was straight forward, educated me, set proper expectations and followed through. He is also very easy to reach. The team was very professional and efficient. **★★★★★ — Matt and Cindy Harper, Aug. 2018** > We were very happy with our backyard project from Install It Direct. Dustin was the project manager and he did a great job creating a design for our backyard. We went with his first suggestion because there was no need for any changes. He was responsive to our phone calls and checked on the progress regularly. The crew was hardworking and kind. The pavers look great and our kids are having lots of fun in their new yard! **★★★★★ — Jill Hutton, Aug. 2018** > Install It Direct was a pleasure to work with. They were professional, quick and our small turf job done well. Their price was competitive and the process from getting a quote to hiring to completion of the job was executed with excellence. They were responsive to any questions I had and got back to me immediately. I would recommend them highly. **★★★★★ — Nancy Beattie, Aug. 2018** > I LOVE my new Install-It-Direct paver driveway! Thank you to the whole “village” that made this possible. Steve Brown, your design suggestions were perfect. I wouldn’t have known where to start without you. Margarito, Sergio, and Victor, you truly were human machines. I still cannot believe how diligently you powered through this project despite punishing heat. Breaking and removing concrete, removing huge tree roots and digging through heavy clay soil would have been a daunting task for anyone, but you just got it done! And all that was before you prepared the base and laid the pavers. You were amazing! Finally, thanks to Dakota who dropped by to seal this lovely project. As a result of your combined efforts, I am enjoying a lot of compliments from my friends and neighbors. **★★★★★ — Bonnie Peartree, Aug. 2018** > We highly recommend Install it Direct. They were very professional and diligent with their follow up and follow through. From Shawn, Noe and his crew to Ronald with customer service follow up. They are a class act . We couldn’t be happier with our new putting green **★★★★★ — Jean Guldner, Aug. 2018** > This was the best home improvement project yet! The Install-It-Direct team was professional & the materials top notch. I found this company from a neighborhood app that had great comments, so I called to schedule a meeting. Pam arrived \[on time\] to guide us into the world of pavers & artificial turf. We loved her bubbly personality and clear presentation. Her design suggestions were super helpful. She had samples and catalogs to make our choices simple. The price quote was a great value. After our initial consultation with Pam, we met with several other companies, but no one could match the Install-It-Direct price and several of the other company reps were poorly prepared. We called Pam back and had a follow up meeting where we decided to add re-doing the driveway in addition to our front walkways and lawn. Best decision ever!! Install-It-Direct provided both hand drawn illustrations as well as a CAD layout that made our HOA approval process quick and easy. The actual project was scheduled to take 8-9 working days. The crew arrived on a Monday morning - led by the AWESOME Ernesto as foreman. Ernesto was a pleasure to work with. Very knowledgeable, great suggestions along the way, super skilled at every step of this project. Ask for him on any Install-It-Direct job. So the crew worked daily from 8:30-5:30. They took care of every possible thing from demo of yard \[demo of bushes, old concrete, grass\], they capped off and re-routed the sprinkler system. They were very careful of our neighbor's property. They left the site in good order every day. They were always on time and worked diligently all day. They managed to complete the project on Saturday - in just 6 days. We also opted to have a sealer put on the pavers that was added a couple of days later. All our neighbors are so impressed with the beauty and quality of the job. After months of ugly dirt yard and old concrete walkways / driveway I can't believe that this beautiful front yard is our house :) I can't wait until we can bring the same beauty to our backyard!! > THANKS PAM & ERNESTO & INSTALL-IT-DIRECT - YOU'RE THE BEST!!! **★★★★ — Lola Estey, July 2018** > Jose's crew were very meticulous and efficient with installing pavers for a walkway in my back yard and driveway. They took time and care in arranging and cutting the pavers. I was especially impressed with Juan. Juan explained every step of the way and asked for my input. I would definitely use this crew again for any future paver installations. **★★★★★ — Kathy Rowe, July 2018** > I wanted to beautify my yard to enjoy it more and increase my home value. I needed an extensive upgrade and was very careful choosing a contractor. I had a half dozen quotes done by the highest rated contractors in my area. What impressed me most about Install-It-Direct, and led me to choose Casey Schletz as project manager, was the value I received (i.e. best bang for the buck) and his frequent visits and communication to make sure I was satisfied and the job was done correctly. He cares more than the typical contractor in my experience. I am so pleased with the results and receive compliments and requests for Casey's contact info from neighbors all the time. I'm so happy that I chose Casey and Install-It-Direct. **★★★★★ — Belen Boudreau, July 2018** > Very polite and professional crew. Casey was very professional and easy to work with. We are very pleased with the finished product. **★★★★★ — Lu Xia, July 2018** > Install it direct did perfect job for my front yard and back yard. They are efficient, quick and professional. Emily help me a lots and welling to help, Margarito did really great job **★★★★★ — Travis Jokerst, July 2018** > We’ve been very pleased with the service and finished product that we received from Install-it-Direct. From start to finish, their team provides excellent customer service! On two separate occasions (phases 1 and 2 of our yard project), we requested bids from 3 different contractors. Both times, IID was the first to respond, had the most thorough bid, and were very reasonably priced. Justin and Lidia were very responsive and did an awesome job of managing our latest project. Fernando and Leo kept their crew on task until the project was complete. If anything wasn’t quite right, the entire team did what it took to make us satisfied. We’d use IID again in the future and have already recommended them to friends! **★★★★★ — William Hwang, July 2018** > We are SO happy that Install-It-Direct did the hardscape of our home. Our project manager Emily is not only extremely knowledgeable but also on top of things from the beginning to the end. She made so many wonderful suggestions throughout the process, such as selection of type and color of pavers, the locations of each kind of light, the color of the patio walls … She comes on site to check the progress at early mornings, evenings, even during weekends to accommodate our schedule, which we really appreciate. Emily is always available via phone, text messages, or emails whenever we have questions or concerns. THANK YOU, Emily! > > Our foreman Francisco is phenomenal! He is a quiet man with more than 20 years experience. He pays attention to all the details and gets things done beautifully. Our design involves many very difficult cuttings of pavers: curves, circles, cutting-in patterns. Francisco’s team did a fantastic job of implementing the project. They were meticulous in cutting the pavers. We were totally amazed how beautifully the design was executed. Francisco also made several great suggestions during the installation based on his years of experience, which turns out great for our project. > > We highly recommend Install-It-Direct for paver and landscaping project. Ask for Emily and Francisco to help you: you won’t be disappointed. **★★★★★ — Theresa Seid, July 2018** > WOW! The professionalism and attention to detail shown by Team Emily was phenomenal!!! We couldn't be happier with the way our putting green turned out. Not only did they install our fabulous putting green, but they also fixed our drainage problem. What was once a giant mud pit is now a beautiful useable space. > > Thank you so much! **★★★★★ — Mindy McCartney, July 2018** > We hired Install It Direct to do pavers in our driveway and a front yard re-do. From start to finish, they were amazing. Steve worked with us on the landscape design, including plant suggestions. He listened attentively to what we wanted and came up with a gorgeous design that is very low maintenance, like we wanted! > > The guys who did the work were amazing as well. Lalo and Edgar were diligent, respectful and worked so hard, even coming over the weekend to get the job done! > > Even with last minute changes, they were flexible and didn’t skip a beat. We decided to have an address monument as part of the yard design. Steve suggested installing the address number on a boulder, looks very cool, but installation was a challenge. No problem, they got someone with experience and got it done. > > We got several quotes from a variety of large companies, smaller landscapers, and individuals and Install It Direct was at the middle-higher range. They were worth every penny because they took care of everything, Steve maintained excellent communication with us throughout the process, and we could not be happier with the finished product!! I highly recommend using Install It Direct for a paver/yard project!! **★★★★★ — Tiffany Shaw, June 2018** > We are so happy with our backyard! The Install-It-Direct team was great. Once we requested a quote, Will came out to the house, offered great options/solutions and scheduled our backyard paver project within 2 weeks! Not only were his recommendations cost effective, the entire project from beginning to end was extremely professional and high-quality. From customer service to craftsmanship, these guys are definitely the best pavers around! We highly recommend them! **★★★★★ — Steve Sloan, June 2018** > Had a great experience with ITD. Shawn - our project manager- was super communicative and helpful with suggestions. Would definitely recommend to a friend **★★★★★ — Sue Chen, June 2018** > We are very pleased with the artificial grass they installed. They made it really easy and were willing to work with us on every aspect. Sean kept us in the loop on the schedule and the process and our front yard looks awesome! The whole team was professional and diligent with great customer service. **★★★★ — Hamid Montazer, June 2018** > Professional, courteous and efficient > I got quick response from this company than all the other paver companies I contacted and our backyard looks very nice. **★★★★★ — Larry Hitchcock, June 2018** > We went with INSTALL-IT-DIRECT for our backyard project after visiting with a number of different contractors. Emily Ayala, the Project Manager, was so easy to work with. She came with a great plan, listened to our ideas, devised a 3D rendering, and provided sound advice and we're thrilled with the final product. They ripped out our old concrete that didn't match and we've replaced them with pavers and a pergola. Saul and the pavers team did a helluva job. Very efficient and easy to deal with, jazzed up our balcony posts, re-arranged our sprinklers, installed lighting to highlight trees. Very pleased. And the pergola folks, name escapes me, were also great. Installed some new electrical outlets for outside and on the pergola in preparation for string lights we're going to add. They had a few pergola beams that were damaged from the factory and didn't want to install those (even though I barely noticed any issues) until they could get some perfect ones. These guys care about their work. Very happy with the entire experience using INSTALL-IT-DIRECT and dealing with Emily throughout the process was a great pleasure. **★★★★★ — Pam Wagner, May 2018** > We just had our paver driveway completed by Install It Direct and are so pleased with the finished product - it’s beautiful! What a difference over the standard boring concrete drive! > The crew was professional and polite and very careful while working around our newly landscaped yard. > Emily, our designer/project manager was outstanding! We were having a hard time finding a stone color we liked and she went out of her way to bring us lots of sample pavers so we could really get a feel for what would look best with our existing land/hardscape. She was always available for questions and/or concerns and made sure we were happy throughout the whole process. > We highly recommend Install It Direct. They are competitively priced and did an excellent job. **★★★★★ — Mark Emory, May 2018** > The Team at Install-It-Direct are all outstanding, Ron Dombroski, Will Thower, and Rodrigo. First of all they made a detailed assessment of my Backyard Project. Carefully understanding what was required in order provide a first rate end product that will last for years. Mr. Thrower stated the scope of the work, thoroughly answered all questions, and Rodrigo executed as Will had promised. As the homeowner, I did not have to look over their shoulders to ensure the job was being done correctly. Even though there were obstacles, they overcame and did the job as planned. They were on time, clean, and respected my property. I have dealt with a many contractors and I can easily say that Install-It-Direct stands above them all as a top notch Team with integrity. The end result surpassed expectations. **★★★★★ — Melissa Branum, May 2018** > Highly recommend Install It Direct!! Emily helped us plan our yard front & back and it’s gorgeous!! Pricing was very reasonable for such a large job. Truly professional company to work with. **★★★★★ — Reategui Design, May 2018** > Amazing crew...thank you Emily and Andy! Super smooth professional process with install it direct...I feel like I got a custom job with fair pricing and done in a timely matter....very impressed. > I would recommend them to anyone... **★★★★★ — Marla Williams, April 2018** > Great company to work with. Emily Ayala was my project supervisor and she worked hard to make sure everything was the way I wanted it. Crews are friendly, polite, and cleaned up after themselves. Really enjoyed working with this group! **★★★★★ — Alvin, April 2018** > Install Direct did an excellent job. A very big thank you to Emily the designer. Her presentation was outstanding and worked with me to get the backyard patio I dreamed of. She was very patient with me working and listening to what I wanted done. She treated us with respect and was very kind. Another big thank you to Alex the foreman crew. He was doing things for me going the extra mile to make us happy. Excellent job! **★★★★★ — Rob Erwin, April 2018** > My entire backyard is a pool and pool deck. The pool deck was concrete with slate ribbons and was in bad shape…the concrete was buckling and pitted. > > Will Thrower and his crew were on time, friendly, efficient, knowledgeable, responsive, timely, competent with a strong desire to please. The crew always had someone on hand to answer any questions. They were helpful and mindful of maintaining good neighbor relations by minimizing noise, maintaining a work schedule compatible with the neighborhood, and keeping a neat, clean, organized work space. The crew was hard working from start to finish and I received many compliments from my neighbors regarding how well my project was going compared to some of the experiences my neighbors had had with paver installation. > > They worked well with other contractors who were also doing work for me. Will and his crew completed the 1372 square foot job on time, on budget with no surprises! > > I was pleased with their professionalism and my wife and I highly recommend Will and his crew. **★★ — Cara Pomidoro, April 2018** > I wish I could give Install It Direct a better review but there were too many things that went wrong and promises made that were not kept. Emily gave a a reasonable bid on an oversized putting green (diagram attached). The project was supposed to take 3-4 days and would be completed before moving the crew onto the next job (this was a promise from Emily). They started on a Wednesday and it started raining late Friday. Emily had already collected a deposit and the 2 progress payments since she said they would finish by end of day Saturday. The rain created a delay, although Wilber and his crew continued to work in the rain on Sunday. Two weeks later the job was still not completed and rain was no longer the culprit. The company moved Wilber and his crew to the next scheduled project! It took 2 more weeks and lots of headaches to get them to finally finish. Does the putting green look nice from afar? Absolutely. Here are our major beefs: > 1\) There are 3 large seams that you can see that they have tried to fix with no success. We paid over $20,000 for this large putting green so we should not be seeing seams. (See pictures attached) > 2)I had 6 bids for the putting green and every one of them; including IID included gopher mess as we have a very obvious gopher and ground squirrel problem. Emily stated after the fact when she showed up with 4 ultrasonic gopher deterrents that her bid did not include the mesh as it doesn’t work anyway and HER preference was using the stakes instead (roughly $20/each. We already have a buckle under the green that feels like a gopher hole. They will come out to fix it but it could be the beginning of several repair visits. > 3\) The contact states that all design changes need to be approved by us before being implemented. The holes were not placed where they were supposed to go according to our contract and the design for the whole green was changed. It still looks nice but they had to add another hole after it was completed to match the original design and that is the only hole that does not light up and match the others. > 4\) The crew left our hose running during the day with a shut off spout at the end. The problem was that we had to attach 2 hoses to make it reach and water sprayed out of the connection all day long - for 4 weeks! At one point they forgot to turn the hose off when they left and 3 days later we noticed water shooting into the air (we live on 5 acres so the hose was far from our house). The area was completely flooded and after reporting it to Emily, her only response was that it couldn’t have been her crew who left it on. Wilber admitted they must have forgotten about it. Our water bill is going to be through the roof! > 5\) Other little things included trying to get them to complete the finishes like repairing sprinklers that were disconnected, covering electrical lighting cords with dirt, filling soil along the pavers to hide the chunked cement, etc.... We didn’t blame Wilber for this as he had been moved to another project 2 weeks prior, but in order for him to get paid Emily had to collect our final check. > So all in all, the putting green looks nice as long as you ignore the seams. Do we feel that we got our money’s worth? No. We anticipate many visits down the road to fix gopher holes because they cut corners and didn’t install the mesh barrier. Not sure what we can do about the seams other than paying $5000+ to have another company come out and re-do it. > My recommendation - for a project of this magnitude, go with a company who specializes only in putting green installations as they will know all the tricks and best practices. As for the lack of integrity, that seems to be the nature of the beast when it comes to contractors. This has been our experience and very unfortunate. **Comment from INSTALL-IT-DIRECT:** > Hi Houzz Community! > > (Update: 4/10/18) We went out to the job site on Monday morning 4/9/18 and discovered that gophers had in fact undermined the putting green. We immediately reached out to 3 different local professional gopher control companies to seek their expert advice on the matter as this is not our domain of expertise. We have spoken to several of them and confirmed that installing gopher mesh would not have prevented this nor is it a viable solution to prevent the burrowing in the future. They explained that the gophers are digging tunnels underneath the ground and the gopher mesh only attempts to inhibit them from penetrating the surface of the putting green, however, when they dig their tunnels they are leaving subsequent air pockets, which is what is causing the undulations and will continue to cause undulations until they are removed. Air pockets can also occur with decaying root systems which are well below our putting green installation and something that is outside of our control. The gopher companies also mentioned that they have had cases where gophers have chewed through the gopher mesh. (Note: We have written an article on gophers as Cara references, however, we point out that the gopher mesh does not prevent the gophers from tunneling underneath our installation and therefore compromising the installation. This is outside of our control and something that no one can 100% guarantee.) > > The gopher companies stated that the next step is for them to visit the affected area(s) in person to assess the appropriate solution for the client, however, their best guess over the phone was that they will most likely need to first treat the putting green area to remove the gophers from that specific area for approximately 30 days and then the area will need to be continuously treated on a monthly basis to keep the gophers at bay. > > After learning this information, we stopped and left the job site on Monday as there was nothing that we could do to properly resolve the issue without the professional assistance of a gopher company. It would not be in the client’s best interest for us to proceed with anything until the gophers have been removed from the area. Again, the gopher mesh is not the proper solution and would not have prevented this from happening, nor will it prevent them in the future. The proper solution is to seek the advice + assistance of gopher professionals (which we have) so that they can eradicate the area to the best of their ability and then keep them at bay moving forward. Once the gopher company gives us the green light that the gophers are no longer in the putting green area, we can then proceed with repairing the damage caused by the gophers. > > We are doing everything we can to resolve this matter and we are very proud of our amazing team (Wilber & Emily) and believe we are going above and beyond the call of duty for Cara and Chris(husband). We will continue to keep everyone informed as to the progress and provide our comprehensive update upon completion. If anyone has any questions in regards to how we are handling this situation, please do not hesitate to reach out to us anytime. We are looking forward to getting this resolved as quickly as we can so that the client can enjoy their putting green. > > Sincerely, > The IID Team > > (Previous Update) > We just wanted to let you know that we are in communication with the client (Cara) and Wilber is scheduled to go out to the job site on Monday, April 9th to address/resolve Cara’s concerns. Once that occurs we will provide you with a comprehensive update which time-stamps the entire project from start to finish. We just wanted to provide a brief update here so that you didn't think we were ignoring this matter. We take every issue very seriously and this is no exception. We will report back Monday evening or Tuesday morning at the latest, so stay tuned. We have a lot to share, along with some pretty cool drone footage that we believe you will enjoy of which we will upload to our gallery after our meeting with the client on Monday. On a side note, the owner of IID, the sales manager of IID, the designer of IID, the regional manager of the artificial grass manufacturer and the manager of the lighting company have all met on site to assess the project and we will report on their findings as well. Have a great weekend and we will provide you with a detailed update next week! **★★★★★ — matt rolen, March 2018** > I'm very happy with the entire project and overall outcome of my back patio. Kyle was professional and followed thru and everything we discussed during the planning stage. Rodolfo (foreman) and his team did an excellent job demoing, flattening and paving. They were on time everyday, worked hard and ensured no corners were cut at any step of the way. I live in a community with a very strict HOA. This process would've been a huge headache if Kyle, Rodolpho and his team weren't so professional and efficient. **★★★★★ — Patty Benavente, March 2018** > Install It Direct just finished installing pavers and turf in my backyard and completely transformed it. From the start of the process Emily listened to my ideas, made sound and reasonable recommendations and worked with me to design and create an amazing new space. She is very knowledgeable on hardscape and went to great strides to make sure we were thrilled with the outcome. Alex and his crew did an amazing job and worked hard, including Saturdays and into the evening when necessary to make it all happen. All of the guys were very pleasant and respectful of our home. I can’t wait to entertain in our new backyard. If you have a project I would highly recommend hiring Install It Direct, and ask for Emily! **★★★★★ — Joe Aparicio, March 2018** > Project Manager Steve Brown came over and listened to our wants and wishes and he came up with a plan and a price that we felt comfortable with. The very professional installation crew led by Saul started a few weeks later and completed the work in a timely manner despite some rain delays. Saul's crew showed up on time everyday and always cleaned up the work area prior to leaving the job site which was very much appreciated! They installed 1500 sq ft of pavers and 190 sq ft of pet turf with great attention to detail. We asked for small paver walls to be built up around our existing patio deck flush with the deck boards and they did this to absolute perfection! Thank you so much Saul and crew! Meanwhile Steve as our project manager handled all of the material delivery schedules and kept us in the communication loop at all times. Steve also came up with suggestions and solutions that helped us stay on budget. Thank you Steve! All in all it was a pleasure to work with Install-It-Direct and I highly recommend them. **★★★★★ — Melissa Counts, March 2018** > By far, the best home improvement crew we have ever hired! From day one, we knew this is the company we wanted to complete the paver install in our front walkway and along our driveway. Emily was extremely knowledgeable about the process and designed a beautiful entrance for our house (which had been an eye sore for years). She even wrote a letter to our HOA to help gain their approval. Brilliant! Margarito and his crew were friendly, hard-working, and cleaned up each night before they left. They were even able to complete the install in just three days! We could not be more pleased with our experience with Install It Direct and the finished product. **★★★★★ — lorna sheedlo, March 2018** > It is with pleasure that I write this review about Install it Direct. This was our first time ever creating a back and front yard hardscape. We interviewed several companies and were most impressed by Dustin Schmitt. Dustin has a Bachelors in landscape architecture. By comparison, the other companies’ Senior Landscape Design Consultants have taken a few classes in landscape design. Dustin is extremely knowledgeable and takes great pride in creating a hardscape plan that is unique and perfect for you. He designed a water fountain with seating around it which allows us to dip our feet into the water. The fountain looks amazing. Dustin is also very patient which we appreciated since this was a new learning experience for us. His drawing was very detailed so we passed HOA approval without a problem. Dustin kept in touch with us and his crew throughout the whole process. The project manager, Andy, was wonderful. He and his crew were very polite, efficient and hard working. They were very detailed oriented and artistic in cutting and laying the stone and pavers. We have gotten so many compliments on our back and front yard. We were very pleased with our experience and hope your experience will be the same. **★★★★★ — Tom Lowe, March 2018** > Ron at Install-It-Direct scheduled Gustavo & Geraldo to perform artificial turf repair. They arrived at the scheduled time and did an excellent job. They were professional and explained in detail how they would proceed with the repair. We had two turf , planter, and paver jobs coordinated by Ron in 2012, and both were outstanding results. This experience was the reason we called him again to help us with this small repair job. We recommend this company for turf and stone work. **Comment from INSTALL-IT-DIRECT:** > Thank you Tom and Sally, > > It was really nice visiting with you and seeing you again. > > Your home looks amazing! > > Have a great week, > > Ron **★★★★★ — Amanda S, Feb. 2018** > Install it Direct installed both pavers and turf for me. My project Manager, Casey Schletz was fantastic. He was transparent in every aspect of the project, on site each day, and made sure all went as planned. Saul"s Paver crew and Noe's turf crew were both courteous, and professional, arriving by 730am each day and working until the sun went down. All my neighbors commented on how quickly the work was completed. > I couldn't be happier with my decision to go with Casey and Install it Direct. I highly recommend them! **★★★★★ — susan MURPHY, Feb. 2018** > This company is absolutely amazing. Emily, the designer and project manager made the whole process so easy. She designed a beautiful paved driveway and walkway and made sure of every detail. She was a delight to work with. The crew always showed up on time and were extremely professional and courteous. They did a phenomenal job. I couldn't be happier with the results. **★★★★★ — erin hunt, Feb. 2018** > Emily and her crew are a class act. Her ideas, professionalism, knowledge, cheerfulness, and collaborative excellence were refreshing, while making the whole experience easy, fast, and beautiful!!! Not to mention she was available for all questions, changes, and comments daily/on the spot. We really were impressed. It was a huge project and her crew was very skilled, polite, and efficient. Thanks Install Direct, we LOVE our new front entry walkway and patio!! **★★★★★ — Lou Palestini, Jan. 2018** > Excellent customer service, efficient, and quality work! That is how I would describe Install-It-Direct. I had 5 quotes from different contractors to do my back yard upgrades. However, when I met with Emily she continued to do the follow up calls and was always available to meet. Emily, came out to the house and presented how the work would be done and in a very short amount of time. I always felt that she cared about the whole process and knowing she was here to supervise was a relief to me while I was at work. In fact, she would text me photos to show the improvements which I never had anyone do before and enjoyed so I could stay engaged with the process. I had artificial turf in the front and back yard, flagstone extended patio and wall, and a new pergola with electrical work. As a home owner you may need things to be adjusted or done differently and each time Emily was quick to make it work. Santiago and his crew did the flagstone patio, wall and turf. They were here every day bright and early. I have had contractors start work then leave a mess for a while starting another job and eventually getting back in their own time. However, Santiago worked on this project everyday and it looks fantastic! Now both myself and my wife truly enjoy our back yard because we have maximized our yard space to use it's full potential, and it looks awesome. If you decided to go with Install-It-Direct you will have the fun experience to work with Emily, and you will see how she puts care and thought into all that she does for you. I will miss those picture text messages, but now our yard is complete. Thank you Emily, Santiago and crew, you all went above the call of duty which I truly appreciate! **★★★★★ — Jim Beitel, Jan. 2018** > Shawn and his crew did a nice job for us with a turf installation. I had received a recommendation from a friend who had said that Shawn and his crew were very committed to ensuring that he was satisfied with the job, and our experience was the same. I would definitely use them again. **★★★★★ — Erin Lane, Jan. 2018** > Very satisfied customer. They promised exactly what they delivered. The crew was fast and efficient. We had asked for artificial turf in the backyard and that is exactly what they did in 1 day's time. Thank you to James for coordinating everything and to the crew for their hardwork. **★★★★★ — User, Dec. 2017** > Just had putting green installed. Would recommend them highly. Shawn was our initial contact - direct, responsive, helpful. Wilber, our on-site project director was remarkable. Our project was a little complex, natural terrain was challenging. Wilber and his crew went the extra mile to make sure we got what we wanted and worked long and hard to get everything "just right". Just a great experience dealing with people who do their very best to please the customer. Rick **★★★★★ — Holly Friedman, Sept. 2017** > I did a lot of research before picking Instal It Direct to do the turf and pavers for our back yard remodel. Kyle came out to explaine everything and give us a quote. Once we signed Kyle was there every step of the way to make sure we were happy. Customer service is oveously very inportant to them. Wilber and his crew were our installers. They did an awsome job on our yard. We had a big job that required the removal of lots of plants and dirt before they could even start instillation. They worked extreamly hard everyday. You could tell that they take great pride in their work. The work was outstanding down to the smallest detail. The crew was friendly, professional and hard working. The turf used was high quality and the seams are invisible. We couldn't be happier with the job! I would recommend Instal It Direct to anyone putting in pavers and or synthetic turf. Be sure to Ask for Kyle to come out to give you a quote and for Wilber and his team to do your insulation. Below you can see two before and two after photos. The transformation is increadable. **★★★★★ — Eunice I, Aug. 2017** > THUMBS UP to STEVE and the whole crew (Alfredo, Francisco and the amazing rest of the crew) who were definitely on top of things. Steve is so easy to talk to, he will find u the best deals and assist you every step of the way. They were time efficient and very patient with the pool company (unfortunately the one we picked) that’s taking forever, although this project has been pushed back several times since Pool company has been delaying them, Steve and his crew still managed to finish the project in such a breeze. We never had any headache with them. They have such a good working relationship and seemed to enjoy what they’re doing even under the heat of the sun. They were even the ones who fixed a lot of mess the pool builder made. We made the right decision in choosing Install It Direct and we could never be any happier and satisfied with how our backyard turned out. THANKS STEVE and the rest of your crew. JOB WELL DONE!!! **★★★★★ — K O, May 2017** > We were very pleased with Dustin and his team at Install-It-Direct. The transformation to our front and backyard is amazing. Dustin was great to work with and was very accommodating in what we requested. **★★★★★ — maureen solomon, March 2017** > I had the pleasure of consulting with Ronald Dombroski about a Belgard product that I plan to use here in Phila. He was super accommodating, professional and a wealth of knowledge about all things exterior! > > I would highly recommend INSTALL-IT-DIRECT as a reputable, knowledgeable leader in this industry. Fantastic personalized customer service. :) **★★★★★ — Dan Liu, Feb. 2017** > We quoted about 10-15 contractors for our backyard retaining wall and turf installation project. > 1/3 or them didn't return our calls, 1/3 of them gave outrageous bids, and 1/3 told us they don't want a project so small. > Install it direct came in with the most competitive price. Steve, our design and sales manager is very friendly and honest. He listened to our needs and adjusted his design accordingly. Alfredo and his crew was very professional, friendly and on time. > > Trying to find a good contractor for a small project is extremely hard in San Diego, I don't know why. But these guys went above and beyond to meet our needs and were very prompt in every aspect. The job turned out impeccable, can't recommend these guys enough. **★★★★★ — Edward Naranjo, Feb. 2017** > We did a complete front yard makeover including pavers for the driveway, walkway and patio and artificial turf instead of grass. Steve spent a lot of time working with us on the design, implementing our ideas and giving suggestions. When it came time to actually start the work, Saul and Noe and their crews did an amazing job! Our neighbors are still giving us compliments. > Thank you all for the awesome work, we are so happy! **★★★★★ — connie\_jhogan, Feb. 2017** > Install It Direct did a beautiful job > Installing artificial grass in our front > Yard. Once the got started they completed the job in just a little over > One day. > The quality is really good. **★★★★★ — Hanover pro, Dec. 2016** > Install it Direct preformed a superior installation on our driveway and steps. Job has been preformed to highest excellence. Everything from the start went very smoothly. Management and crew was very friendly and cooperative. I highly recommend Install It Direct for all the reasons described > > Alex and Larisa Hanover **★★★★★ — dukelaw88, Sept. 2016** > Justin from Install It Direct and his crew recently helped me with a pavers project. From the first meeting, Justin was outstanding and truly stood out from the other project managers and sales reps I had met. His price was fair from the start, he didn't haggle, and he didn't try to sell me on unnecessary upsells. I received 5 quotes, and his price was the most fair one. Everyone else tried to quote high and negotiate down, and these guys simply quote the right price from the start. > > Justin was creative in his ideas and suggestions, which allowed me to do some workarounds and meet my budget needs. Money was tight, but I wanted a beautiful driveway. Justin's honesty, creativity, and knowledge were the key reasons why I hired this company for the job. > > But the best part was yet to come! Justin and Jhony and his crew created an amazing driveway project for me, which went beyond my expectations and looked better than the stock photos I showed him. When they ran out of materials, or when wrong items were delivered, he stopped at nothing to get the project done right. It was not just beautiful. It is stunning! Countless neighbors and passerbys are stopping to take photos of the driveway and the sign. > > When a few items remained unfixed, Justin personally took care of them as well. The project was completed in a very short time (less than a week!) and turned out better than expected. > > In my entire life and many experiences dealing with people, repair crews, and construction projects, I have never before had such an amazing, pleasant, and satisfactory experience. These guys went above and beyond to get the job done. Thank you, from the bottom of my heart! **★★★★★ — Lisett Donato, Sept. 2016** > I had a great experience, everyone was personal and very professional. Shawn was very paciente and provide great ideas. I absolutely love the final result > > I will definitely recommend Install it Direct and I will use them again **★★★★★ — 1912magnolia, May 2016** > These guys were fantastic. I hired them to pave my back driveway which is over 2,600 square feet. The quality of the work was excellent and they seemed to really care that it came out the way I wanted it and had no problem going the extra mile if I asked for anything. They also came in on budget even when they needed to order some extra brick to finish the job. I would highly recommend them without hesitation. **★★★★★ — Tim Schneider, May 2016** > We are very happy with the results of our paver project using Install-It-Direct. From our first meeting with James to working with the installers Jose, Israel, and crew, they were all pure professionals. Everyone was very experienced and knew exactly what to do to make the project look perfect. they showed up when they said they would and worked hard. Pavers take hard work to install them correctly and all involved knew exactly what they were doing. Along the way, James made some suggestions, and we were glad to have his experience and knowledge to help add the finishing touches that make this project turn out amazing. > Install-It-Direct does not just install, they make sure that you are satisfied and their work is top-notch. If you are even "considering" having them install pavers or Turf, stop considering, and call them right now! We are so glad we did. Thanks James, Jose, Israel and crew on an amazing job. **★★★★★ — Teresa Klein, April 2016** > Our backyard was a hot mess with ugly weeds and dirt. We were tired that we weren't able to enjoy the big outdoor space as much. So this year we finally decided that we need the backyard makeover. We researched multiple paving companies and finally settled on Install-It-Direct. We were not necessarily looking for the lowest cost contractor, but Install-It-Direct's pricing for the project was very competitive plus their great reviews gave us confidence. We also liked how Shawn (the Sr. Design Consultant) provided us with a very detailed estimate of the project's cost and timeline. > > We mostly had design ideas done by ourselves, but Shawn had some good input on how we can improve it. With his help we could even lower the cost a bit. We wanted pavers, putting greens, fire pit and a sitting wall around the fire place. > > The total work from beginning to end took almost 4 weeks (estimate was 3 weeks but there was small delay due to weather and some material shortage). We were very excited when it was done. We had expected longer construction delays, because that's pretty common with construction work schedules. > > Overall it was a great experience to work with Install-It-Direct. Shawn was very responsive and his team was also very nice to work with (Alfredo and Francisco and their crew). There were few minor things we requested the team to fix, and they completed all. Nothing out of the ordinary. > > We really love our new backyard (results in pictures say thousand words)! Thank you Install-It-Direct for helping us with this amazing transformation. > > We have already received a number of compliments from visitors, and we are happy to recommend Install-It-Direct with great confidence. **★★★★★ — Clay Chilcott, March 2016** > we found INSTALL-IT-DIRECT (IID) via our Realtor/Google searches as we were in the process of purchasing our new home. the decision to buy the home was basically 100% contingent upon turning the backyard over--the sellers had hard-scaped the entire thing, which was not what we wanted. if we couldn't get the backyard re-done at a fair price, then we would absolutely not buy the house. > as a part of our decision process, we set up a day for 4 contractors to meet us and go over options, etc., etc. > we met with James from IID---of the four (4) different companies/contractors, he was by-far the most professional, the most prepared and the most helpful. > then on top of all that, the quote he gave a) beat the rest and b) allowed us to become very serious about buying a home for our young family. > after closing on the home, the backyard was going to be the biggest project we had to accomplish for the house--over 1000 sf of turf to replace hardscape, remove an old wall and replace it with a newer and 'nicer' one :). > James and the IID crew, led by Israel, were fantastic. > through the entire process they were consummate professionals with amazing & friendly attitudes. as important as this project was to us and our house, we could not have been better served. the end results of the turf and the wall were awesome!!! > James, Israel & crew and INSTALL-IT-DIRECT turned our backyard into something that we truly cherish. > for the services they provide (pavers, turf, etc, etc), i cannot imagine dealing with a better company and getting a better result. > highest recommendation. **★★★★★ — stefan10111, March 2016** > This is our second time working with Install-It-Direct, and just as the first time, we are completely satisfied and thoroughly impressed with the project. The experience, from bid / design to completion was flawless, and this is a testament to the culture established from the owner Tim Thomas and his entire team. For this second go-around with Install-it-Direct, we had a fairly large project (1,500+ sq. ft. pavers, courtyard walls, synthetic turf, and a water feature). Tim and Shawn, the senior design consultant, patiently took the time to help craft the design of the project, drawing on their past experiences to provide us with creative ideas and practical suggestions. One of the most impressive aspects of Install-it-Direct is the transparency in pricing, as all investment options are laid out in line-item detail, and presented in a no-pressure sales manner. Furthermore, during the project, Shawn did a great job in communicating any issues / timelines, was extremely responsive in answering any questions we had and in supervising the project from start to finish. The highlight of the project was the paver and synthetic turf crews, led by Johnny and Noey (with their respective teams). We had high expectations from our first experience with Sebastian and his team, and they were certainly matched (if not exceeded) by Johnny and Noey. Johnny has a knack for design, and the talent to execute as well. In all arenas, from drainage, to paver / water feature design and installation, Johnny and his team demonstrated their skill and expertise. They are certainly key assets to the company and are the key reasons Install-it-Direct is a no brainer in choosing a company for landscape design and installation. Johnny and his entire team were extremely professional, respectful, attentive, and easy to work with. They were very flexible in making changes throughout the project, and we are floored by the meticulous and conscientious manner with which they approached their work. Installing pavers is an extremely laborious process, and the level of detail involved is impressive. Similarly, Noey and his synthetic turf crew, designed and installed a putting green for us. The efficiency and craftsmanship was amazing, as within a day, they turned a large dirt area into a visually appealing area for our family to enjoy. Overall, it was a pleasure working with Install-it-Direct for our project, and we would not hesitate to work with them in the future. **★★★★★ — Rick Gamarra, March 2016** > James is incredible straight forward and takes care of problems. I was in a nightmare, paid another contractor to do my landscaping to put it this way I had to let the other contractor go and James came in and removed all of his bad-bad work that had all been done wrong.James had to start the entire job over. Besides being upset with the first guy It was a unbelievable experience fantastic workmanship and a real pleasure to work with James.The bad contractor put all the pavers in wrong,with no base, didn't compact the ground so all of it had to be remove. The bad contractor took 3 1/2 weeks to do a portion of my yard James had all that done and my BBQ and fire pit with the job completed in 4 days .My wife is so happy and so am I. Great work . > > thank you > > Rick Gamarra > AsomBroso Tequila > atequila.com **★★★★★ — ypak1227, Feb. 2016** > I have been looking for professional synthetic turf contractor to convert our messy grass area to synthetic turf, and installitdirect (IID) caught my eyes because of good customers’ reviews. After I sent a request for quote, I got the contact from IID same day, and I made an appointment with Dustin Schmitt, Design Consultant. Dustin brought variety of samples and explained to us each type’s purpose and need. We were looking for durability and natural look, and Dustin suggested few products and we pick from one of them. After Dustin measured the area and inspected the site, he provided us the brake down quote for each step of work. With reasonable estimate with his professional approach of the project, I decided to contract with IID. I can pick the installation date the day I wanted without any problem, and his crew showed up on time with many different equipment (I was very impressed with variety of equipment). I watched all day to see the installation, and his crew was very efficient and knows the installation very well. Since my yard has many curvy shapes, I was concerned about the detail finish, but they handled well. After installation, our family was very happy with final product and the kind crew members. I will definitely recommend IID to my family and friends. **★★★★★ — garymcollins, Sept. 2015** > Installed over 2000 SF of synthetic turf, conduit for a yard outlet, and a 3-hole putting green. Shawn was great to work with and provided a detailed scope of work and estimate. We hired Install-it-Direct based on favorable reviews, and we were glad we did. The turf looks great and no more mowing or watering. **★★★★★ — phyllismassino, Aug. 2015** > For ARTIFICIAL TURF the Install-it-direct experience gets a gold star ! We are so pleased w/ the outcome of our project; Dustin, our designer, started the process w/ a simple yet elegant design that highlighted our existing trees & koi pond in the back yard; he was able to incorporate a family-friendly putting green, a broad wrap-around side yard leading to the front & well- designed accent areas of turf in front to create appeal from the street view. This front area of turf will provide the framework to allow us to add a colorful rocky area featuring a park bench, dry bird bath, succulents & Calif natives. Dustin DOES NOT work w/ a cookie cutter approach. His creativity gave our property a unique look. He also has the technical training (a degree in Landscape Arch from Cal Poly) to give important advice on considerations such as irrigation & drainage requirements. He & Noe actually came to our house on a Saturday to make the final game plan & do the markings of the yard because we are at work for long hours during the week. > Noe & his crew did a superlative job. There is a benefit to working w/ a company that has a crew that works together for every job they do-everyone works together as a team & even in the heat of summer this hard-working crew was here from early morning to past 6pm. This is an experienced team whose leader, Noe, gives the crew guidance & motivation & these guys do respond to his direction. It was a pleasure to have them working for us. All of these young guys were courteous, respectful & took pride in their work. Of note was the challenge of fitting the turf along the large granite rocks that we have in place for many linear feet of borders for all of the planting beds surrounding the house & property. Excellent craftsmanship was the outcome for the precise fitting of the turf around these jagged rocks & the result was a beautiful & professional line of sight. > Lidia, the project Coordinator kept tabs on timing & was avail by email after hours. > Pricing was extremely competitive. Even our maintenance gardener agreed that the price was the best he had heard for the work to be done. Our project from removal of grass & preparation of the area to completion took place on Friday, Saturday & Monday. No nonsense here-we have seen other projects in our area take 2 weeks or more. And, no heavy equipment coming into the property- most of the work done by hand & w/ a grass cutter/remover unit. > Overall- we were extremely pleased to have made such a wise decision to go w/ Install-It-Direct & highly recommend this company. **★★★★★ — frankl26, Aug. 2015** > With the drought situation getting worse daily and the water rationing situation also worsening, I realized my front lawn was doomed (not to mention an astronomical water bill!). After much research into the artificial turf world, I made the decision to replace my front lawn grass with the non-watering type. I, like most people, wanted several estimates for the job. Install-It-Direct was ably represented by Dustin Schmitt (not a salesman - a Senior Design Consultant with a BS in Landscape Architecture!). Dustin spent several hours (patiently) explaining every aspect of my project while incorporating my ideas for design and answering all questions fullly. The result was not really competition at all. Install-It-Direct had a reasonable price for top quality materials, a track record for professional installation and post contract support. The other 2 companies didn't measure up. > > Install-It-Direct also worked with me for over a month in scheduling my job (again and again!) while waiting for the EGIA (grass tear out rebate folks) go ahead to start my project and confirm eligibility for a per square foot rebate. > > Finally, the "tearing out of the grass" began on August 8th. Because it took so long to get 'the go ahead' to start, the install crew worked a full day on Sunday and finished the job on Monday, August 10. Amazing transformation of a dying lawn into a 'resort' caliber, manicured 'lawn'. My neighbors cannot believe it is artificial grass, and many people I don't know have stopped out front and introduced themselves to ask about the job. > > The superior workmanship and professionalism of Install-It-Direct, both of their installation crews and their support and management people made this job a complete success! > > Would I use them again? You bet! > > Would I recommend Install-It-Direct? With enthusiasm! > > Frank L. **★★★★★ — mgreina, Feb. 2015** > Michael was very professional & personable right from the start. He answered all our questions very > patiently and was friendly to our daughter and grandchildren. We were happy with the price and > absolutely love the driveway. They said they would be there on Feb. 2nd and sure enough that is > when the crew showed up. They worked diligently for the whole time and even our neighbor down > the street hired them also. After the sealer was put on... all I can say is --- WOW ! **★★★★★ — dogs2diamond, Feb. 2015** > I cannot say enough good things about my experience with Install-it Direct!! Tim was unbelievably friendly and patient with us during the upfront decision process and Jhony and his crew were incredible, they worked so hard .. They are real craftsmen and they did a superb job. Jhony was very patient with me and my husband with our thoughts as the job progressed .. The workers had a complex design that they needed to complete and they nailed it.. Our home was truly transformed ..... it is truly "STUNNING" .. as our friend's or neighbors asked us questions about the job i always said these guys are the best ... We highly recommend this company to anyone thinking about doing ANY work to their yard or drive way or walls. Thank You again Install-It-Direct. **★★ — mcajayon, Dec. 2014** > 1\. Pavers materials used (belgard) is beautiful. Workmanship average. We were never reassured if the pavers were THumPeD. Lots of compliments on wall design. Pavers were overly estimated on the back project 200 sq. ft but did not get reimbursed but paid extra for the added wall caps. Though drains works, it was poorly placed. > 2\. Inability for the sales rep/ designer to finish the waterfall feature. Have to hire another another contractor to redo the unfinished water feature. > 3\. Have to hire another contractor to redo/ finish electrical. > 4\. Poorly design gas placement. It is unusable at this time. > 5\. Sales/designer was nice initially until we start asking questions bec he was redesigning as he went along. There was no specification for anything > 6\. Owner tried to resolve the issues. Questionable satisfaction warranty on their internet. > 7\. Will not recommend specially the sales rep/ designer (was actually a plumber for 20 plus years hired by install direct as sales rep/landscape designer he said but love to race car.) **Comment from INSTALL-IT-DIRECT:** > Hi Mrs. Cajayon, > > I wanted to personally thank you for taking the time to take my phone call regarding your experience with IID on your installation. 100% customer satisfaction is so important to all of us at INSTALL-IT-DIRECT as well as a great customer experience throughout the entire installation. > > This absolutely did not occur on your project and I wanted to find out exactly what happened so that we could correct the issues and not let them happen ever again. We have addressed the situation with our team and the representative you saw and have made changes as a result. In fact, please note, the representative on your project no longer works with IID. > > I want to thank you again for your time and insight and I give you my promise that we have learned from this experience and most importantly improved as a result. Please accept my sincere apology and if there is ever anything that you need please do not hesitate to call me personally on my cell 760-579-3833 or shoot me an email: tim@installitdirect.com. > > ~ Tim Thomas > Co-Founder/President **★★★★★ — slphillips94, Dec. 2014** > We had a complete remodel of our backyard. Right from the start Tim (owner) came out and have us a very thorough bid. We had put in 2k sq ft of pavers, a 75' long retaining wall and 750 sq ft piece of artificial grass. The job also include resetting our pitch for drainage and drainage piping to the street. The job was done on time and clean. A job this scope things change a little and Tim made sure to address them with me and his crew as well as provide insight to how to get the best result. (Things like 2 steps needed instead of one, etc) Most importantly the price never changed even though a couple of changes required more material. In a world where contractors are hard to trust. I trust Tim and install it direct! **★★★★★ — cwhit379, Aug. 2014** > I got 3 bids for paving my driveway, front porch, and walk around side of house. Although Install-It-Direct was not the low bidder I went with them because I felt I could depend on Rubin. He didn't let me down. They were able to start earlier than promised. They worked on my yard six days a week until my project was completed. I was on site daily and I was very impressed with the quality of the work. I was particularly impressed with their eagerness to please me. They took my ideas and turned them into reality. The finished product was exactly like I had envisioned it. I have recommended them to the several admirers that have walked by my house. **★★★★★ — livasnaps, July 2014** > Install-It-Direct (IID) was fantastic! > > My wife and I had discussed turf for sometime but were hesitant for a number of reasons including cost, potential negative aspects of artificial turf (gets too hot, not pet friendly, etc.) and our own observation that some artificial looks really nice and some looks plain awful. Once we decided to go for it, we contacted Install-It-Direct and had an appointment with Senior Design Consultant Shawn H. within a day or two. He arrived at our house exactly when he said he would and was extremely helpful in addressing questions we had about the pros and cons of turf. He showed us samples and ultimately suggested one that was not the most expensive, but one that best fit our needs and wants. Once measurements were made, we went over the quote point by point and he left us to think about it without any pressure whatsoever. He mentioned that IID was not the cheapest (none are really cheap) nor the most expensive, but worked hard to deliver a quality product and service and he was absolutely correct. We decided the next day to go ahead with IID, Shawn was back at our house promptly with the contract and worked to quickly schedule our appointment. > > On the day of the install, Shawn was there again right on time along with the job foreman (Noe sp?) and together we discussed the project. Noe suggested a better way to deal with our existing irrigation lines and went over each line with me to make sure that ones we wanted disconnected were and the ones we wanted to remain intact. When I asked how long it would take, Noe replied 'We'll be done today'. I was skeptical. > > When I arrived home from work, the crew was indeed packing up. I asked if they were almost finished and they said they WERE finished. I asked how it looked they just smiled at me and excitedly said 'Go take a look!'. When I went into the yard, I couldn't (and still can't) believe how great and real it looked. I immediately started looking for the seams...I still haven't found them all. In one day, we went from having an unusable patch of dirt behind our house that I loathed to having an pleasant, inviting outdoor living space that we have spent time in everyday since the install. Thank you IID! > > I highly recommend IID and can assure you that any future turf or paver work we have done will be done by them! **★★★★★ — svec32, July 2014** > Bud Boogs and Spencer Faulkenberg were great to deal with and very Professional. > The installation crew did a fine job and we were very pleased with the results. They > arrived when they said they would and installed the artificial turf in one day as they > promised. We were so pleased we recommended them to our neighbors. I can > not think of a better endorsement. > Don J. and Norene R. ## Selected projects - [Pool Deck Remodel: Pavers, BBQ Island, Fire Pit, Lighting in San Diego, CA](https://www.houzz.com/hznb/projects/pool-deck-remodel-pavers-bbq-island-fire-pit-lighting-in-san-diego-ca-pj-vj~6748042) - Location: San Diego, CA - Photos: 63 - Description: Project Overview: Luxury Pool Deck & Outdoor Living Remodel This comprehensive backyard transformation in San Diego, CA, showcases a modern approach to outdoor living. By integrating high-end hardscaping with functional entertainment zones, this project turned a standard pool area into a private resort-style retreat. Key Features & Materials Custom Paver Pool Deck: We replaced the outdated surface with premium, slip-resistant pavers, providing a durable and aesthetically pleasing foundation that… - [Backyard Remodel with Pavers, Fireplace, Artificial Grass, Walls, Lighting](https://www.houzz.com/hznb/projects/backyard-remodel-with-pavers-fireplace-artificial-grass-walls-lighting-pj-vj~7629666) - Location: Rancho Santa Fe, CA - Photos: 37 - [Paver Driveway and Entryway in Fallbook, Ca](https://www.houzz.com/hznb/projects/paver-driveway-and-entryway-in-fallbook-ca-pj-vj~299186) - Location: Fallbrook, CA - Photos: 5 - [Paver Patio & Outdoor Living Space in Rancho Santa Fe, Ca](https://www.houzz.com/hznb/projects/paver-patio-and-outdoor-living-space-in-rancho-santa-fe-ca-pj-vj~298755) - Location: Rancho Santa Fe, CA - Photos: 11 - [Backyard Patio Transformation with Pavers & Artificial Grass in San Diego, Ca](https://www.houzz.com/hznb/projects/backyard-patio-transformation-with-pavers-and-artificial-grass-in-san-diego-ca-pj-vj~573076) - Location: Del Mar, CA - Photos: 5 - [Front Yard Paver Patio Transformation in San Diego, CA](https://www.houzz.com/hznb/projects/front-yard-paver-patio-transformation-in-san-diego-ca-pj-vj~537259) - Location: San Diego, CA - Photos: 4 - [Paver Driveway & Walkway in Oceanside, Ca](https://www.houzz.com/hznb/projects/paver-driveway-and-walkway-in-oceanside-ca-pj-vj~514556) - Location: Oceanside, CA - Photos: 6 - [Backyard Paver Patio Transformation in Norco, Ca](https://www.houzz.com/hznb/projects/backyard-paver-patio-transformation-in-norco-ca-pj-vj~510956) - Location: Norco, CA - Photos: 6 - [Solana Beach, Ca Backyard Transformation](https://www.houzz.com/hznb/projects/solana-beach-ca-backyard-transformation-pj-vj~508908) - Location: Solana Beach, CA - Photos: 5 - [Paver Pool Deck & Driveway in Rancho Santa Fe, Ca](https://www.houzz.com/hznb/projects/paver-pool-deck-and-driveway-in-rancho-santa-fe-ca-pj-vj~299184) - Location: Rancho Santa Fe, CA - Photos: 5 - [Paving Stone Driveway & Entryway in Carlsbad, Ca](https://www.houzz.com/hznb/projects/paving-stone-driveway-and-entryway-in-carlsbad-ca-pj-vj~280577) - Location: Carlsbad, CA - Photos: 4 - [Paving Stone Driveway Transformation in Rancho Santa Fe, Ca](https://www.houzz.com/hznb/projects/paving-stone-driveway-transformation-in-rancho-santa-fe-ca-pj-vj~275046) - Location: Rancho Santa Fe, CA - Photos: 11 - [Driveway & Walkway Pavers in Encinitas, Ca](https://www.houzz.com/hznb/projects/driveway-and-walkway-pavers-in-encinitas-ca-pj-vj~280571) - Location: Encinitas, CA - Photos: 4 - [Paver Driveway & Synthetic Grass in San Diego, Ca](https://www.houzz.com/hznb/projects/paver-driveway-and-synthetic-grass-in-san-diego-ca-pj-vj~275245) - Location: San Diego, CA - Photos: 7 - [Paver Entryway & Driveway in San Diego, Ca](https://www.houzz.com/hznb/projects/paver-entryway-and-driveway-in-san-diego-ca-pj-vj~280558) - Location: San Diego, CA - Photos: 4 - [San Diego Front & Backyard Landscaping Remodel with Pavers, Artificial Grass.](https://www.houzz.com/hznb/projects/san-diego-front-and-backyard-landscaping-remodel-with-pavers-artificial-grass-pj-vj~6729585) - Location: Santee, CA - Photos: 10 - [Front yard Remodel with Pavers, Walls, Artificial Grass, Xeriscape & More](https://www.houzz.com/hznb/projects/front-yard-remodel-with-pavers-walls-artificial-grass-xeriscape-and-more-pj-vj~7629675) - Location: San Diego, CA - Photos: 28 - [Front yard Remodel with Pavers, Walls, Artificial Grass, Planters & More](https://www.houzz.com/hznb/projects/front-yard-remodel-with-pavers-walls-artificial-grass-planters-and-more-pj-vj~7629673) - Location: Poway, CA - Photos: 44 - [Transitional Paver Patio, Fire Pit & Outdoor Kitchen in Bonita 91902](https://www.houzz.com/hznb/projects/transitional-paver-patio-fire-pit-and-outdoor-kitchen-in-bonita-91902-pj-vj~7868320) - Location: Bonita, CA - Photos: 19 - [Front yard Remodel with Driveway Pavers, Walls, Artificial Grass, DG & More](https://www.houzz.com/hznb/projects/front-yard-remodel-with-driveway-pavers-walls-artificial-grass-dg-and-more-pj-vj~7642301) - Location: El Cajon, CA - Photos: 35 [See all 21 projects](https://www.houzz.com/professionals/stone-pavers-and-concrete/install-it-direct-pfvwus-pf~1510257886) ## Frequently Asked Questions **Do you supply materials and installation together?** Absolutely! As a full-service landscaping company, we pride ourselves on providing a seamless experience. We supply all high-quality materials, from premium artificial turf to high-end pergolas, as an integrated part of our expert design and installation process for your outdoor living transformation. **Do you install concrete driveways, patios, and walkways?** Yes, we certainly do! We specialize in concrete construction, including expert installation of concrete driveways and patios. While walkways aren't explicitly listed, they are often part of our comprehensive hardscaping and patio construction services to create cohesive outdoor spaces. **Do you install natural stone or paver patios?** Absolutely! We are experts in paver installation and custom paver patios, which is a core part of our hardscaping services. As ICPI Certified and Belgard Certified Installers, we ensure top-quality results for your outdoor living space, whether it's a paver or natural stone patio. **Do you provide site grading and base preparation?** As a premier, full-service landscaping company specializing in high-end outdoor transformations, proper site grading and base preparation are fundamental and integral to all our hardscaping and installation projects. This ensures the durability and longevity of your new outdoor space. *FAQ content may be generated based on the Pro's Houzz profile and website.* ## Ideabooks - [bathroom ideas](https://www.houzz.com/ideabooks/28280202/list/bathroom-ideas) — 23 ideas [See all 1 ideabook](https://www.houzz.com/ideabooks/users/installitdirect) ## Community Q&A **Q: What color is this paver ?** *(in Photo Questions)* Doing my own driveway walk soon A: Hi Bobby, These are Belgard Pavers and the color looks like Toscana. It could also be Bella, but most likely Toscana. And it is definitely sealed with an enhancing sealer. You can see samples of these colors at Modern Builders in San Marcos or Thompson Building Supply in Lemon Grove Thank you Brittney **Q: Can you tell me the color and brand of the pavers?** *(in Photo Questions)* A: Hi Marcia, Thank you for reaching out to us! We specialize in the design & installation of pavers for driveways, patios, pool decks, walkways, walls, fire pits, BBQ islands, landscape lighting, alumawood like pergolas, artificial grass and putting greens. The manufacturer is Belgard (belgard.com). The paver is Catalina Grana in the 3 piece large set. Border is a 6"x9" and the color is Victorian. Would you like information regarding installation costs. We service San Diego County and South Orange County. Thank you, Ronald Dombroski 858-925-3000 Info@installitdirect.com **Q: Hi. Can you tell me what color Dublin pavers you used.** *(in Photo Questions)* A: Hi Michelle, Area: Driveway & Entryway \| Manufacturer: Belgard \| Style: Dublin Cobble \| Color: Cascade **Q: Where did the planter come from?** *(in Photo Questions)* A: We installed all the hardscape elements (i.e. pavers, fire-pit, etc.) so I am not sure where the planter came from...sorry about that! **Q: Can you tell me where to find the stone on these columns?** *(in Photo Questions)* A: We installed all the paver driveway and entryway so I am not sure where the stone on the columns came from...sorry about that! A great place for stone veneer is http://www.eldoradostone.com. I am sure you will be able to find what you are looking for there. **Q: Love the patio. What color are the Belgard Urbana pavers** *(in Photo Questions)* Awesome work. A: Manufacturer: Belgard \| Style: Urbana \| Color: Sandstone with Bella inlay border --- *Source: Houzz professional profile. Reflects the profile as of 2026-08-20.*