---
title: "Emtek — Door Sales & Installation | Houzz"
canonical_html_url: https://www.houzz.com/professionals/door-sales-and-installation/emtek-pfvwus-pf~151256355
markdown_url: https://www.houzz.com/md/professionals/pf~151256355.md
entity_type: LocalBusiness
business_name: Emtek
category: ["Door Sales & Installation"]
image: https://st.hzcdn.com/fimgs/9123a126001aa647_0502-w400-h400-b0-p0--.jpg
address: "City of Industry, California 91744, United States"
phone: "(800) 356-2741"
website: http://www.emtek.com
rating: 3.2
review_count: 11
followers: 197
last_updated: 2026-08-26
---

# Emtek

Original Houzz profile: [Emtek](https://www.houzz.com/professionals/door-sales-and-installation/emtek-pfvwus-pf~151256355)

## Professional summary

- **Primary category:** Door Sales & Installation
- **Location:** City of Industry, CA
- **Houzz rating:** 3.2 out of 5 (11 reviews)

## About

### Houzz Badges

- 1,000 Ideabook Saves

Emtek® is dedicated to bringing interesting, well made hardware back into American homes. We strive to provide a broad range of products that provide both superior performance and compelling design. The Emtek product line includes electronic digital door locks, entrysets, knob & lever, key in locks, door hardware, cabinet hardware, bath hardware, hinges, multi point locks, and door accessories.

### Services Provided

- Door hardware including entrysets
- passage and privacy
- cabinet
- and accessories.

## Business Details

| Field | Value |
| --- | --- |
| Business Name | Emtek |
| Address | City of Industry, California 91744, United States |
| Phone | (800) 356-2741 |
| Website | http://www.emtek.com |
| Followers on Houzz | 197 |

**Social profiles:**
- Facebook — https://facebook.com/emtek.products
- X (Twitter) — https://twitter.com/emtek\_products
- LinkedIn — https://www.linkedin.com/company/emtekproducts/
- Blog — http://emtek.com

## Contact

- **Houzz profile:** [Emtek](https://www.houzz.com/professionals/door-sales-and-installation/emtek-pfvwus-pf~151256355)
- **Website:** http://www.emtek.com
- **Phone:** (800) 356-2741

## Credentials

**Certifications & Awards**
- Platinum, Gold, and Silver award winner from the Design Journal ADEX awards.

## Reviews

**Overall rating: 3.2 out of 5 — 11 reviews**

*Aspect averages:*
- Work Quality: 10.0
- Communication: 20.0
- Value: 10.0

### All 11 reviews

**★ — HU-905763280, Sept. 2025**

> After tireless communication through my sales rep Emtek continues to insists that an oil rubbed bronze door handle mounted on the outside should have extreme pitting, flaking, and deterioration after only 3 years. They claim this is a living finish. I understand what a living finish is and this is flat out poor quality. They clearly know that or they would stand behind their product, instead they hide behind the no finish warranty for products that have a "living finish". Shame on Emtek for charging the prices they do for poor quality hardware.

**★ — Jessica E., Dec. 2023**

> My suggestions for Emtek
>
> 1\. Don’t sell hardware products that have a finish that wears off within a year to a few years (shouldn’t this hardware last at least 5-7 years?)
>
> 2\. Do more quality testing of the products with various cleaning products and water exposure
>
> 3\. Test the locking mechanisms of samples more often and improve the quality of any cheap parts
>
> 4\. Have reasonable goals for your workers in your factories (which would probably improve quality and reduce errors)
>
> 5\. Focus on offering products that tend to be highly favorable for your customers, and don’t keep selling products that are frequently returned or that customers have issues with
>
> 6\. Review your data and do research (such as surveys or questionnaires) with your customers / potential customers
>
> Thank you.

**Comment from Emtek:**

> Hi Jessica,
>
> I am so sorry to hear about your negative experience. Would you be willing to expand on this with more detail in a phone conversation or an email? I don't have any information about your specific circumstances or experience beyond what is included above, but I would love to understand in more detail where we might have gone wrong. Many of your suggestions, such as customer surveys and extensive product testing, are a part of our current processes, but as with anything we do, we're always looking to evolve in meaningful ways. Let me know if you'd be open to a dialogue and an opportunity to improve your experience with our brand.
>
> I can be reached directly at inquiries@emtek.com to get something scheduled.
>
> -Amy

**★ — Jeremy & Rachael Allen, July 2019**

> With a 7000 sq ft home full of Emtek hardware, a keyed lock set to the garage failed with a bent latch. After calling customer service this morning. I was told to take it apart and see if I could identify the problem. If it was broken latch, the customer service rep said she'd be glad to send a new new one. After taking apart the lock and calling back in, I was told that since the unit is likely more than 2 years old, there are no parts available to send me and that I should go out and purchase a new unit. I asked for a replacement set and was told that prior to 2017, they have no parts and there was not a lifetime warranty. Emtek was purchased for our home because of a reputation of being a superior product with great service. After calling in and being given a run around about not being find old parts and then an unwillingness to send a new set, it doesn't make sense for us to purchase Emtek as a replacement.
>
> As a business owner and owner of multiple homes, it's unfortunate to see how a simple decision to go above and beyond and take care of a long-time customer will make a customer for life, or...lose a customer for life.

**★ — Linda Mayer, June 2019**

> Total Lack of Customer Care.    We ordered the Emtek Modern Barn Door Track in a 14" length.  They tell you it will be (2) 7' sections joined at the center.  They do NOT tell you that when you join the sections, the mounting holes in the center will be only 14" on center, not 16".   This makes anchoring the second section in the studs impossible, and requires that you install a ledger board.  This was not disclosed prior to sale.  When we figured out a solution - order an additional 8' section of rail and cut it so that all mounting holes can be 16" on center,  EMTEK REFUSED to sell a single piece of rail separate from a kit, then asked if they could be of any further assistance.   Just know that while the quality may be there,  there is a flaw in their design for joining 2 pieces to make a 14' rail, and they could not care less about the customer.   When I contacted our retailer, they confirmed EMTEK will not help.   We are more than $700 invested, with unusable track, and seeking a solution from a different manufacturer.  BE VERY CAREFUL.

**★ — Studio-JS, June 2019**

> I specified Emtek for a project about 4 years with over 20 interior and exterior doors. Now all the exterior door handels are literally falling apart. The o-rings are mad out of plastic. I had 2 different locksmiths coming out to fix and they can't even fix it. They called Emtek to get replacement parts who replied they need to see proof of purchase. That's not what the lifetime warranty said nor is that customer service. We are switching over to another brand after we spoke to the locksmiths and a couple of door hardware specialist retail stores. Apparently quality has declined since they got sold a few years. My advise, stay away. Every door brand is now copying the others design but the quality is the difference.

**★★★★★ — Antigua Doors, Aug. 2017**

> Emtek is a great resource for reasonably priced hardware  in a variety of architectural styles, colors, and designs. They have a quick turnaround time and have good communication and customer service.

**★★★★★ — Lynne Andujar, Dec. 2016**

> We installed Emtek hardware when we renovated our home 17 years ago and everything still looks brand new. The quality is fantastic, the egg-shaped style we picked is timeless, and the prices were very reasonable. I would, without hesitation, recommend Emtek products.

**★★★★★ — PINKYS Iron Doors, Nov. 2016**

> We absolutely love carrying Emtek products at our showroom. Our customers rave about the quality and selection! Their display holds endless combinations of locks and handles to go with our doors. Definitely recommend this company!

**★★★★★ — Design On Tap Greenville, Oct. 2015**

> We at Design On Tap love Emtek. They have a complete line of door hardware & cabinet hardware. Their quality stands out from all if the rest.

**★★★★★ — Agoura Sash & Door, Inc., June 2015**

> As a dealer of Emtek for over 25 years, we are proud to sell and install all of Emtek's hardware.  There are so many options and price points for our customers.  We are great partners with Emtek.

**★★★★★ — Universal Iron Doors & Hardware Inc., Dec. 2014**

> We are a door manufacturing and production company, and we have been working with Emtek since 2007. We exclusively rely on Emtek for all the hardware for our iron doors. Emtek has great quality products for an affordable price. They are always prompt and responsible in all their business dealings, and always ship and deliver their products in a timely manner. The Emtek staff is always pleasant to work with, and we have had a great experience working with Emtek over the last seven years.

## Selected projects

- [Emtek Videos](https://www.houzz.com/hznb/projects/emtek-videos-pj-vj~6575164)
  - Location: Not specified
  - Photos: 1
- [Champagne Dr](https://www.houzz.com/hznb/projects/champagne-dr-pj-vj~6556661)
  - Location: Not specified
  - Photos: 14
- [Mykonos Beach House Remodel](https://www.houzz.com/hznb/projects/mykonos-beach-house-remodel-pj-vj~6459267)
  - Location: Fenwick Island, DE
  - Photos: 19
  - Description: I always love when a client says “do what you think”. I had the best time designing this beach house for another adorable family. When I learned the homes history and the families Greek heritage, my brain entered Mykonos mode. They agreed and let me run with it. Both floors of the home went thru some major overhaul (pictures to come). Luckily I had a dream of a contractor and some magical tradespeople to work with. Not the quickest reno but I’ve learned in this business, nothing pretty comes eas…
- [ONE ROOM CHALLENGE, MASTER BATH](https://www.houzz.com/hznb/projects/one-room-challenge-master-bath-pj-vj~5811623)
  - Location: Not specified
  - Photos: 28
  - Description: About the Challenge Today kicks off my first ever One Room Challenge! I am so excited to be a Featured Designer and share my plans and budget for my bathroom remodel! The One Room Challenge is a 6-week series where I’ll be sharing my process each week. Big thanks to Linda from Calling it Home, for being our host and coordinating 20 different rooms and designers! In a nutshell the ORC is an online design event where participants completely renovate a room of their choice over the course of six we…
- [E Oakridge Park](https://www.houzz.com/hznb/projects/e-oakridge-park-pj-vj~5709701)
  - Location: Not specified
  - Photos: 31
- [Rustic Living](https://www.houzz.com/hznb/projects/rustic-living-pj-vj~1089664)
  - Location: Not specified
  - Photos: 17
- [Emtek](https://www.houzz.com/hznb/projects/emtek-pj-vj~1126458)
  - Location: Not specified
  - Photos: 29
- [European Traditions](https://www.houzz.com/hznb/projects/european-traditions-pj-vj~1125966)
  - Location: Not specified
  - Photos: 11
- [American Classic Door Hardware](https://www.houzz.com/hznb/projects/american-classic-door-hardware-pj-vj~1089885)
  - Location: Not specified
  - Photos: 19
- [Contemporary Door & Cabinet Hardware](https://www.houzz.com/hznb/projects/contemporary-door-and-cabinet-hardware-pj-vj~868218)
  - Location: Not specified
  - Photos: 20
- [Crystal Door & Cabinet Hardware](https://www.houzz.com/hznb/projects/crystal-door-and-cabinet-hardware-pj-vj~868154)
  - Location: Not specified
  - Photos: 13

[See all 11 projects](https://www.houzz.com/professionals/door-sales-and-installation/emtek-pfvwus-pf~151256355)

## Video

- [Company video](https://player.vimeo.com/external/840892865.m3u8?s=b93fa98e58ec21b284808b2910a4c2f72413034d&oauth2_token_id=1384357804)

## Frequently Asked Questions

**What warranty do you provide?**
Yes, we proudly offer a lifetime limited warranty on our products. We stand behind the quality and craftsmanship of our hardware to ensure your lasting satisfaction. You can find more details on our website under the Support section.

**Do you provide impact-rated or security doors?**
We provide high-quality door hardware that enhances security, including electronic locks and deadbolts. While we don't manufacture entire impact-rated or security doors, our robust hardware is designed to offer superior performance and peace of mind.

**Do you offer smart lock integration?**
Yes, we offer electronic digital door locks, including our EMPowered™ 2 series, which provides smart lock capabilities. This allows for modern convenience and enhanced security for your home.

*FAQ content may be generated based on the Pro's Houzz profile and website.*

## Ideabooks

- [Door Hardware](https://www.houzz.com/ideabooks/81479307/list/door-hardware) — 27 ideas
- [Contemporary](https://www.houzz.com/ideabooks/4429302/list/contemporary) — 20 ideas
- [Spa Bathrooms](https://www.houzz.com/ideabooks/104435088/list/spa-bathrooms) — 5 ideas
- [Cabinet Hardware](https://www.houzz.com/ideabooks/81479091/list/cabinet-hardware) — 32 ideas
- [Dream Kitchens](https://www.houzz.com/ideabooks/104435217/list/dream-kitchens) — 1 idea
- [Crystal](https://www.houzz.com/ideabooks/81479065/list/crystal) — 4 ideas
- [Barn Doors](https://www.houzz.com/ideabooks/81479279/list/barn-doors) — 1 idea
- [Bathroom Hardware](https://www.houzz.com/ideabooks/81479250/list/bathroom-hardware) — 1 idea
- [Arts and Crafts](https://www.houzz.com/ideabooks/81479233/list/arts-and-crafts) — 1 idea
- [Mountain Luxe / Rustic Design](https://www.houzz.com/ideabooks/23907496/list/mountain-luxe-rustic-design) — 14 ideas
- [Industrial Chic](https://www.houzz.com/ideabooks/23661322/list/industrial-chic) — 9 ideas
- [Bronze Door Hardware](https://www.houzz.com/ideabooks/4433388/list/bronze-door-hardware) — 7 ideas
- [Gothic Revival](https://www.houzz.com/ideabooks/21992591/list/gothic-revival) — 6 ideas
- [International Style](https://www.houzz.com/ideabooks/21791930/list/international-style) — 13 ideas
- [Tuscany Door Hardware](https://www.houzz.com/ideabooks/4433554/list/tuscany-door-hardware) — 6 ideas
- [House Beautiful Kitchen of the Year](https://www.houzz.com/ideabooks/21470226/list/house-beautiful-kitchen-of-the-year) — 5 ideas

[See all 16 ideabooks](https://www.houzz.com/ideabooks/users/emtek-products)

## Community Q&A

**Q: Hardware** *(in Photo Questions)*

I love the Emtek Alexander pulls! How did you decide which size to use where?

A: Sorry for the delay! Your kitchen design looks wonderful. We've seen more people choosing crystal knobs for the upper cabinets in their kitchens recently. Could be a nice option--either in a modern Providence crystal knob or something more traditional like the Old World. Of the 2 you are considering, both are very nice. The Newport has a little more personality but you can't really go wrong with something timeless like the Providence. The Norwich is also a favorite.
For an 18" drawer, we'd probably go with a 5" or 6" c-to-c pull. For 36", probably an 8" or 10". 

Hope that helps!

**Q: Emtek Crystal Door Knobs Help** *(in Design Dilemma)*

Hi. I need help choosing the type of crystal knob and backplate size. All my doors are dark stained alder 8' doors. I know I would like an Emtek crystal knob but I don't know which one. I also need either the 7" or 9" flat black quincy sideplate with it. I like so many of the Emtek crystal knobs, I don't know which one to choose and I need to know by tomorrow. I like either the hampton crystal egg, diamond or lowell. My house is traditional but really a little of trendy, clingy things sprinkled throughout. Help! First pic is hampton and second is diamond. Try not to let backplate sway your opinion.

A: Please do! Thank you for choosing Emtek!

**Q: Where to purchase** *(in Photo Questions)*

Where can I purchase these exact knobs online?

A: Hi Emily, 
You can find a list of dealers on Emtek's website or at this link: http://emtek.com/locator/index.php
You should be able to locate the dealer closest to you and to see the product there in person. Some local dealers do have online businesses through their websites as well, but I would encourage you to contact a dealer as some of the ordering information can be technical.
Thanks so much for your interest-- We'd love to see images if you end up using them in your project!

**Q: Do these lock?** *(in Photo Questions)*

Do these lock?

A: HI Cyndy,
This is the Old Town Crystal Knob on a rectangular rosette in chrome. It is available as a passage set (for a closet or other interior door) or a privacy set, which does lock for a bathroom or bedroom. Thanks so much!

---

*Source: Houzz professional profile. Reflects the profile as of 2026-08-26.*