---
title: "PIRCH — Appliances | Houzz"
canonical_html_url: https://www.houzz.com/professionals/appliances/pirch-pfvwus-pf~1577213448
markdown_url: https://www.houzz.com/md/professionals/pf~1577213448.md
entity_type: LocalBusiness
business_name: PIRCH
category: ["Appliances"]
image: https://st.hzcdn.com/fimgs/12e3b33a00631def_7435-w400-h400-b1-p10--.jpg
address: "Pirch Support Center, 3817 Ocean Ranch Blvd, Suite 115, Oceanside, California 92056, United States"
latitude: 33.1968
longitude: -117.2831
phone: "(858) 966-3636"
website: http://www.pirch.com
rating: 3.9
review_count: 22
best_of_houzz_awards: 4
followers: 663
last_updated: 2026-09-04
---

# PIRCH

Original Houzz profile: [PIRCH](https://www.houzz.com/professionals/appliances/pirch-pfvwus-pf~1577213448)

## Professional summary

- **Primary category:** Appliances
- **Location:** Oceanside, CA
- **Serves:** San Diego, Poway, La Jolla, Ocean Beach San Diego, Solana Beach, Del Mar, Fairbanks Ranch, Rancho Santa Fe, Beverly Hills CA, Carlsbad CA, Costa Mesa CA, Del Mar CA, Del Mar Heights San Diego, Encinitas CA, Glendale CA, Hill Crest San Diego, Hollywood CA, Los Angeles CA, Mission Hills San Diego, Mission Valley San Diego, Newport Beach CA, Orange County CA, Palm Springs CA, Pasadena CA, Rancho Mirage CA, San Diego CA, Solana Beach CA
- **Houzz rating:** 3.9 out of 5 (22 reviews)
- **Best of Houzz:** 4 awards (2015–2023), for Design, Service.

## About

### Houzz Badges

- Houzz Influencer
- 1,000 Ideabook Saves

We partner with the best in the trade and homeowners to help bring their kitchen, bath and outdoor dreams to life.  Only at PIRCH can you experience the world's most admired appliance, decorative plumbing and outdoor brands, alive and performing like they will in home.  We are a source of inspiration for the homeowner; a curated resource for choice, selection, and knowledge for the designer/architect and a complete solution for all appliances and bath for the builder.   All in one amazing showroom.

PIRCH carefully curates and presents only leading brands for indoor- and outdoor kitchens and bath.  We are elevating the way you specify, purchase and install kitchen, bath and outdoor for projects ranging from custom homes, complex remodels, single room renovations to large-scale, multi-unit developments.  PIRCH brings these brands to life in experiential showrooms allowing guests to try before they buy so they can make informed decisions.  The result is a “one-stop-shop” where guests can focus on how they live, rather than what they want to buy. 

PIRCH is one of Forbes most promising companies (2015) and one of Fast Company most innovative ones in retail (2016).  PIRCH was rated as the fastest growing appliance retailer for two consecutive years (2016, 2017) and the leading player in the high-end and luxury appliances market (2017).

Brands we sell: Sub Zero Wolf, Asko, Miele, Thermador, Bosch, Gaggenau, Kitchenaid, Whirlpool, Maytag, Jenn-Air, Viking, U-line, Lynx, Lynx Sedona, Kalamazoo, LG, Perlick, Samsung, Monogram, Electrolux, Electrolux Icon, Bertazzoni, Evo, Kohler, California Faucets, Rohl, Toto, Waterstone, Mr. Steam, Graff, Hydro Systems, Aquabrass, Bain Ultra, Blanco, Duravit, Victoria &amp; Albert, Robern, Gessi, Hansgrohe, Dornbracht, Watermark, Phylrich, Waterworks, and Icera.

### Services Provided

- Appliance Sales
- Appliance Installation
- Refrigerator Installation
- Oven Installation
- Appliances
- Bathtub Sales
- Cooktop
- Faucet Sales
- Grill Sales
- Range & Stove Installation
- Range Hood Installation
- Shower Sales
- Sink Sales
- Tile Sales
- Toilet Sales

### Areas Served

- San Diego
- Poway
- La Jolla
- Ocean Beach San Diego
- Solana Beach
- Del Mar
- Fairbanks Ranch
- Rancho Santa Fe
- Beverly Hills CA
- Carlsbad CA
- Costa Mesa CA
- Del Mar CA
- Del Mar Heights San Diego
- Encinitas CA
- Glendale CA
- Hill Crest San Diego
- Hollywood CA
- Los Angeles CA
- Mission Hills San Diego
- Mission Valley San Diego
- Newport Beach CA
- Orange County CA
- Palm Springs CA
- Pasadena CA
- Rancho Mirage CA
- San Diego CA
- Solana Beach CA

## Business Details

| Field | Value |
| --- | --- |
| Business Name | PIRCH |
| Address | Pirch Support Center, 3817 Ocean Ranch Blvd, Suite 115, Oceanside, California 92056, United States |
| Phone | (858) 966-3636 |
| Website | http://www.pirch.com |
| Followers on Houzz | 663 |

**Social profiles:**
- Facebook — http://www.facebook.com/thepirch
- X (Twitter) — https://twitter.com/thepirch
- LinkedIn — https://www.linkedin.com/company-beta/1163509/
- Blog — www.pirch.com

## Contact

- **Houzz profile:** [PIRCH](https://www.houzz.com/professionals/appliances/pirch-pfvwus-pf~1577213448)
- **Website:** http://www.pirch.com
- **Phone:** (858) 966-3636

## Credentials

- **Best of Houzz:** 4 awards (2015–2023), for Design, Service.

**Affiliations**
- [National Association of the Remodeling Industry](https://www.houzz.com/professionals/schools-and-organizations/national-association-of-the-remodeling-industry-pfvwus-pf~1954795205)
- [The American Institute of Architects](https://www.houzz.com/professionals/schools-and-organizations/the-american-institute-of-architects-pfvwus-pf~1350720471)
- [National Kitchen &amp; Bath Association](https://www.houzz.com/professionals/schools-and-organizations/national-kitchen-and-bath-association-pfvwus-pf~1351084655)
- [DPHA](https://www.houzz.com/professionals/schools-and-organizations/dpha-pfvwus-pf~914853644)
- [Institute of Classical Architecture &amp; Art](https://www.houzz.com/professionals/schools-and-organizations/institute-of-classical-architecture-and-art-pfvwus-pf~597638842)

## Reviews

**Overall rating: 3.9 out of 5 — 22 reviews**

### Reviews

**★ — Debra Mills, Feb. 2019**

> Abysmally bad experience from beginning to end with unsurpassed lack of customer service and follow up.  However, they did EXCEL in their display of apathy and lack of concern toward the customer, particularly when the problems were caused by and stemmed from Pirch, their employees, shipping and repair services, for which they took no responsibility.
>
> Items were incorrectly ordered, arrived broken, even the second shipments to replace the first broken ones.  A Pirch employee himself broke something while trying to replace another screw up of theirs.  Little to no help from Pirch in trying to contact the manufacturers for replacement parts for damaged items or incorrect items.  We ended up having to have an employee at one of the manufacturers help us straighten things out, and it wasn't even her job.  Mind you, this was for a tiny guest bathroom about 4' by 5' and we ordered the items last August.  (We weren't even re-doing the shower!).   I just TODAY had to take a "loaner" faucet (another story of their making) back to Pirch myself, that they were supposed to pick up over a month ago.
>
> With the changes to UTC making it even more difficult to get in and out, I will be surprised if they are there in the long run.  However, they have a nice showroom to go look at things you might want to purchase elsewhere.
>
> I would give zero stars if I could.

**★ — Mary Pat Thurston, Feb. 2018**

> I was shocked when I saw their ad on Houzz. I used them in New York and in the showroom
> they were great. The day after they deliver SOME of my items they went out of business in the North East! I could no longer contact the people I dealt with nor did anyone, including the main office on the west coast return my call. It has been a nightmare.  I payed for installation and instead my contractor had to do most of it. I have been in my home 3 months and still having unresolved issues.
> DO NOT USE PIRCH

**★★★★★ — DeMarco Architect/DRE Group Inc, Nov. 2017**

> Pirch offers a wonderful way to select appliances for kitchens, plumbing fixtures for bathrooms and the latest in outdoor cooking.  The showroom is well equipt with selections and the sales staff are there to assist.  Concierge service and competitive pricing.

**★ — Kevin Fleet, July 2017**

> Do not be fooled by the shiny exterior... What lies beneath the beautiful showroom is a woeful lack of accountability and an inability to deliver on their promises.  There was virtually zero follow through after purchase of over $40k in fixtures and appliances, extensive delays and a lack of coordination in delivery of products to my job site.  This all culminated in an 8 week delay to my project because they could not figure out how to fabricate and install a hood vent cover with the proper dimensions.  It took them 3 tries.  And it would never had gotten resolved if I hadn't taken my complaints all the way to the VP of Operations for their company.  I will never do business with this organization again.

**Comment from PIRCH:**

> Kevin, as we responded to you on Yelp, thank you for your feedback, detail and your business.  We've researched your account following this review and it's clear that we made mistakes on this one with you.  We apologize for the inefficiencies in what you experienced.  We are a young company that is growing very fast (we are America's fastest growing appliance retailer two years in a row) and, unfortunately, that means we make mistakes and have growing pains.  The team has been working with you to resolve this since posting on Yelp a few days ago, and, please know that we have learned from this, reviewed all the details with our customer service team and made improvements to ensure this doesn't happen again and we deliver the high value of customer care we strive for and are proud of with our 4.5 rating with more than 1,200 reviews.  We appreciate the opportunity to improve and get better.

**★ — Marvin Gray, July 2017**

> I'm not going to tell you not to shop here but you should beware. My experience there after spending over $20,000 could not be worse. The sales reps were very nice but completely incompetent. I was sold items I didn't need. They duplicated several orders, several times. They weren't knowledgeable about their products. Made it seem like it was my fault for not knowing that I needed a special kit to install a drawer microwave when there's nothing in the store to indicate that their displays are installed using that kit. Had to switch reps 2/3 way through our remodel because of all the issues we were having. The new rep was actually good at his job but it was his last week working at the store (should have been another red flag).
>
> Once you get the appliances home, you better not have an issue. We have a problem with our refrigerator that started back in APRIL and they sent out a Pirch repair person twice, who only made the issue worse.
>
> After weeks of dealing with their repair department, suddenly there were no more return phone calls. Turns out, Pirch fired the company they were using but didn't bother to make sure open claims were resolved. When I called the new company, they lied and said that they called me and asked if I still needed service. Why would I no longer need service if they didn't fix the issue???
>
> I finally visited the store to try and get some resolution. Again, the manager there was very polite. They sent some parts and a repair person who wasn't interested in understanding anything about what I knew to be wrong with the refrigerator from the previous 2 service calls. That was 3 weeks ago and I STILL DO NOT HAVE A WORKING REFRIGERATOR!!!!! There has been no follow-up from anyone at Pirch to make sure the situation was resolved.
>
> Do yourself a favor, if you're in the San Gabriel Valley, buy your own latte, and shop at another appliance store. You'll save yourself a lot of grief.

**Comment from PIRCH:**

> Marvin, as we responded to you previously, thank you for your feedback, detail and your business.  We've researched your account following this review and it's clear that we made mistakes on this one with you.  We apologize for the inefficiencies in what you experienced.  We are a young company that is growing very fast (we are America's fastest growing appliance retailer two years in a row) and, unfortunately, that means we make mistakes and have growing pains.  The team has been working with you to resolve this since posting a few days ago, and, please know that we have learned from this, reviewed all the details with our customer service team and made improvements to ensure this doesn't happen again and we deliver the high value of customer care we strive for and are proud of with our 4.5 rating with more than 1,200 reviews.  We appreciate the opportunity to improve and get better.

**★ — E S, March 2017**

> Maybe designers and general contractors get different service, but with the general public this store is customer NO service.  Once they have your money, it's impossible to get a hold of somebody.  We had a hood installed, and the service people had directions to install 30" off the top of the stove.  Because of an outlet in back, which their service person could have just removed and hardwired into, they took the hood down 3 inches.  It is now too short for us to use.  Even their service manager came out and said it was hung too low, and they must have moved off the discussed 30" off the cook top due to the outlet.  The service crew made the decision to lower it, and drill holes into expensive marble without a conversation with my husband.  The store manager Anthony Montoya hides behind my husband signing paperwork at the end when the job was complete, instead of correcting their mistake.  Do not buy your kitchen and bath needs here.

**★★★★★ — Grunow Construction, Sept. 2016**

> Working with Pirch has been a pleasure and great experience.
> As a general contractor, we at Grunow Construction rely on professionalism, service and quality to support us in the implementation of a project.  Under the direction of Freddy Dietvorst at Pirch in La Jolla, these essential characteristics are consistently provided with exquisite product, clear direction and excellent service.

**★★★★★ — Hope Pinc Design, Sept. 2016**

> Always wonderful working with the ladies at Pirch! Erika really did a wonderful job bringing my clients dreams of bathroom & kitchen fixtures to life! Can't wait to have everything photographed to show the final result! Bravo to Pirch again & your wonderful team!!!

**★ — Jo Yeargin, Sept. 2016**

> The shopping experience was great: beautiful store, great service by the salesperson and they matched prices when I found a better price.  I was remodeling my kitchen and bought dishwasher, convection/microwave oven, cooktop, oven and refrigerator from them.  Then the problems started when it was time for installation and customer service follow through.  The installation of the microwave was so poor that they ruined the base of a newly installed cabinet and stripped the screws such that they needed to order a completely new oven.  There were also issues regarding the fit of the oven under the cooktop. My contractor and I spoke with them several times (each time with much delay, it was difficult to ever reach the rep by phone and return calls took way too long).  It was decided between he and their customer service rep that the contractor would do the rest of the installations and that Pirch would a) refund the installation charges that I had already paid since I had to pay the contractor to install and b) still honor the extra year of warranty extended to appliances that Pirch installs since the fault lay with Pirch.  After months of patient inquiry by me regarding the refund and warranty extension, and a change in the customer service rep (who was much better at returning calls and communicating that the first one), I was finally told by the salesperson that they could not follow through with this promise because they could not find a way to do that in their computer system!!!  I could choose between getting a refund for the installation charges but no warranty extension OR apply the installation charges toward a longer warranty period. I find this totally unacceptable business practice and would NOT recommend purchasing from this company.

**★★★★★ — Brittany Stiles Design, June 2016**

> Pirch is a beautiful showroom with top notch customer service. Their showroom appears to be very high end, but they sell a variety of price points, all of which are comparable to pricing you would find on the internet. Every sales person I have worked with has been incredibly responsive and attentive to each client project I have worked on. They are knowledgeable about  all of the many lines of kitchen and bath products they sell. As an interior designer I really appreciate a company that offers competitive pricing and also goes above and beyond in the look and feel of their showroom. I would highly recommend!

**★★★★★ — FDK Design, April 2016**

> As a kitchen and bath designer, Pirch is an invaluable resource for my clients.  The staff are courteous and knowledgeable.  Their showrooms are beautiful showcases for a wide range of products.  I love the cooking demonstrations and how they facilitate designer/client meetings in their meeting rooms.

**★★★★★ — Fredman Design Group, Jan. 2016**

> For many years, Pirch had been an invaluable industry partner to Fredman Design Group. Jennifer and the team consistently surpasses our expectations by steadily providing exceptional service and the kind of attention to detail we can rely on. Pirch, like us, is committed to the belief that all things are possible if we stand for the everyone's success. All the while doing what we love, and being inspired by what is still to come. It is with this philosophy that we look forward to partnering with Pirch into the next 40 years.

## Selected projects

- [PIRCH, Glendale](https://www.houzz.com/hznb/projects/pirch-glendale-pj-vj~379378)
  - Location: Glendale, CA
  - Photos: 57
  - Description: PIRCH, Glendale is located at 101 South Brand Boulevard, Glendale, CA 21210. It is on the corner of Broadway, around the corner from the Glendale Galleria and under the new Bloomingdales.
- [PIRCH, Costa Mesa](https://www.houzz.com/hznb/projects/pirch-costa-mesa-pj-vj~88370)
  - Location: Costa Mesa, CA
  - Photos: 23
  - Description: PIRCH, Costa Mesa is located at 3303 Hyland Ave, Suite D, Costa Mesa, CA 92626 - in the South Coast Shopping Center.
- [PIRCH, San Diego](https://www.houzz.com/hznb/projects/pirch-san-diego-pj-vj~448870)
  - Location: San Diego, CA
  - Photos: 34
  - Description: PIRCH, San Diego is located at 4545 La Jolla Village Dr., Ste E-1 San Diego, CA 92122 - in the Westfield UTC Shopping Center.
- [PIRCH, Rancho Mirage](https://www.houzz.com/hznb/projects/pirch-rancho-mirage-pj-vj~2513930)
  - Location: Rancho Mirage, CA
  - Photos: 11
- [Studio Christophers Design](https://www.houzz.com/hznb/projects/studio-christophers-design-pj-vj~270044)
  - Location: Encinitas, CA
  - Photos: 8
  - Description: Aurora Christophers of Studio Christophers Design worked with Fixtures Living Sales Representative, Maria Powers, to remodel this beautiful bathroom and kitchen located in Encinitas, CA. The theme she went with is Organic Modern, and it looks astonishing!
- [Wood Stone Home - San Diego High-rise](https://www.houzz.com/hznb/projects/wood-stone-home-san-diego-high-rise-pj-vj~430416)
  - Location: San Diego, CA
  - Photos: 3
  - Description: The client installed a Bistro Home 3030 gas-fired oven from Wood Stone Home on their outdoor viewing deck that overlooks the bay and Coronado island in San Diego. The 30x30 inch footprint allowed the client the flexibility to integrate the oven into their outdoor kitchen. The gas fire makes gourmet cooking easy and fun without any wood/coal/ash to store, clean-up and dispose of.
- [Cerros Redondos Residence](https://www.houzz.com/hznb/projects/cerros-redondos-residence-pj-vj~186148)
  - Location: Rancho Santa Fe, CA
  - Photos: 42
  - Description: Spanish/Mediterranean, Family Residence - Rancho Santa Fe, CA 6000 sq. ft., Extensive, ongoing (2012-2015) design-build remodel of entire family residence. Scope: Foyer, Hallway, Living & Dining rooms, Family rooms, Kitchen, Childrens rooms, Guest rooms, Master suite and Bath, Theater, Gym, Wine cellar. Interior Design by Nina Williams Designs, Construction by Veen Construction
- [Spa Retreat by Regina Kurtz of Alpha Design Group](https://www.houzz.com/hznb/projects/spa-retreat-by-regina-kurtz-of-alpha-design-group-pj-vj~303670)
  - Location: San Diego, CA
  - Photos: 13
  - Description: Designer, Regina Kurtz, of Alpha Design Group, transformed this master bathroom into a luxurious spa retreat complete with soaking tub, open shower, coffee/beverage station and sauna.
- [Cook Residence, Newport Beach](https://www.houzz.com/hznb/projects/cook-residence-newport-beach-pj-vj~219713)
  - Location: Newport Beach, CA
  - Photos: 16
  - Description: The Cook Residence in Newport Beach, CA, remodeled their home utilizing a Transitional/Nautical Theme. They worked with sales representative, Jon Brown, at Fixtures Living to help purchase their fixtures and appliances.
- [Del Mar Kitchen Remodel](https://www.houzz.com/hznb/projects/del-mar-kitchen-remodel-pj-vj~867957)
  - Location: Del Mar, CA
  - Photos: 4
- [Springfield Design Bathroom Remodels](https://www.houzz.com/hznb/projects/springfield-design-bathroom-remodels-pj-vj~776462)
  - Location: Not specified
  - Photos: 6
- [Remodel by Springfield Design](https://www.houzz.com/hznb/projects/remodel-by-springfield-design-pj-vj~751640)
  - Location: Not specified
  - Photos: 8
  - Description: Homeowners, Gail and Steve Jones, have very different aesthetics. Gail is from New York City and drawn to contemporary designs. Steve, a vet and avid outdoorsman, loves the rustic look. Designer, Jaci Springfield, had to figure out a way to marry these plat opposite views and make each occupant happy. The result: a contemporary, warm and masculine space which the homeowners love!
- [Studio Stratton, Kitchen Remodel](https://www.houzz.com/hznb/projects/studio-stratton-kitchen-remodel-pj-vj~535961)
  - Location: Not specified
  - Photos: 13
  - Description: After a flood destroyed their master bathroom and kitchen, homeowners, Noah and Phoebe, hired general contractor Silver Sparrow and Studio Stratton to design their new modern bathroom retreat and transitional kitchen.

[See all 13 projects](https://www.houzz.com/professionals/appliances/pirch-pfvwus-pf~1577213448)

## Ideabooks

- [Kitchen Sinks](https://www.houzz.com/ideabooks/7984805/list/kitchen-sinks) — 9 ideas
- [Showers](https://www.houzz.com/ideabooks/7922757/list/showers) — 6 ideas
- [Bathtubs](https://www.houzz.com/ideabooks/7922812/list/bathtubs) — 34 ideas
- [SieMatic Cabinets](https://www.houzz.com/ideabooks/23393485/list/siematic-cabinets) — 32 ideas
- [Kitchen](https://www.houzz.com/ideabooks/7708966/list/kitchen) — 79 ideas
- [Ranges](https://www.houzz.com/ideabooks/9088805/list/ranges) — 5 ideas
- [The Grill](https://www.houzz.com/ideabooks/12202662/list/the-grill) — 9 ideas
- [Transitional Design](https://www.houzz.com/ideabooks/12689064/list/transitional-design) — 4 ideas
- [Outdoor Living](https://www.houzz.com/ideabooks/8624407/list/outdoor-living) — 19 ideas
- [Go Green!](https://www.houzz.com/ideabooks/7984896/list/go-green) — 17 ideas
- [Bath](https://www.houzz.com/ideabooks/7744365/list/bath) — 51 ideas
- [Bathroom Sinks](https://www.houzz.com/ideabooks/7922856/list/bathroom-sinks) — 15 ideas
- [Hoods](https://www.houzz.com/ideabooks/9093723/list/hoods) — 14 ideas
- [Friends of Fixtures Living](https://www.houzz.com/ideabooks/8917736/list/friends-of-fixtures-living) — 34 ideas
- [Refrigerators](https://www.houzz.com/ideabooks/8104597/list/refrigerators) — 11 ideas
- [Mirrors](https://www.houzz.com/ideabooks/7923083/list/mirrors) — 13 ideas
- [Vanities](https://www.houzz.com/ideabooks/7923125/list/vanities) — 12 ideas
- [Houzz.com Loving Fixtures Living!](https://www.houzz.com/ideabooks/6853426/list/houzz-com-loving-fixtures-living) — 20 ideas
- [Bathroom Faucets](https://www.houzz.com/ideabooks/7922662/list/bathroom-faucets) — 23 ideas
- [Toilets](https://www.houzz.com/ideabooks/7922776/list/toilets) — 19 ideas

[See all 20 ideabooks](https://www.houzz.com/ideabooks/users/pirch)

## Community Q&A

**Q: What company makes the backsplash?** *(in Photo Questions)*

A: Oceanside Tile can source the tile for you!

**Q: What is the brand and name of pendants in the picture** *(in Photo Questions)*

What is the brand and name of pendants in the picture?

A: Hello krebs1990!  Thank you for you inquiry - the pendants you see in this image are made by Eureka.  These were customized for PIRCH Atlanta, but the base fixture used to create it is shown here.  We hope this helps!

**Q: I just purchased from Pirch in La Jolla** *(in Photo Questions)*

two Aaron white bar stools.  However they are too
tall for my kitchen.  Would I be able to return them
to you and order the counter stools.  Pirch did this
as a special favor as they do not sell these stools
They are part of their decor at the store. 
Please advise

A: Hello Sandie Ross, 
We were very happy to help you with this exchange!  We hope you are enjoying your new chairs that fit your counter!

**Q: what type of flooring is this? name and color?** *(in Photo Questions)*

A: Hello Alicia, 
Our apologies on the delayed response.  The tile is Eleganza Metro Bianco 24&quot; x 24&quot;.  Eleganza can be sourced through our Oceanside Glasstile representative at your local PIRCH.

**Q: Pirch appliance store** *(in Appliances)*

We were at the mall earlier today and stopped in a new appliance store called Pirch...it was unlike any other appliance store I have ever seen. All the appliances were hooked up and working...they had large Miele and Wolf/SZ displays in the stores amongst others. The service seemed outstanding, I was offered a free latte on walking into the store, a glass of wine in the appliances section. All the employees were focused on answering questions and demonstrating the appliances. On walking in, I was given the card of one of the salespeople, after that she showed me around and answered all my questions, not once was there any attempt to close a sale. Most everything they are selling is price controlled, but it was nice how all the prices were clearly marked. Also, they do all their deliveries and installations by their own employees...not third party companies.
One thing that surprised me the most was when I was talking to one of the chefs they had onsite about a miele steam oven...he asked me how much time I had. I told him we had dinner reservations in 20 minutes but he told me if I was interested to make an appointment and he would make me a meal in the steam oven! I was truly amazed by this experience and will likely buy all my high end appliances from them rather than from some appliance store where none of the appliances work and some salesman who knows nothing about the product tries to sell what his boss tells him to that day. I predict that this company will be a shot across the bow of the appliance retail industry...other appliance stores better up the service they provide to customers buying high end appliances!

A: Thank you SO much for your kind words - we are delighted that you enjoyed your experience in our new showroom! It is our mission to redefine the Appliance &amp; Plumbing industry by asking our guests how they want to live in their home, rather than how much they want to spend. In addition to one-on-one demonstrations, we also offer weekend cooking classes with our in-house chefs that you can sign up for at Bliss Cafe if you are interested - just another way we help people learn and build joyful moments of their own. Have a wonderful week! :)

**Q: What the mfg. of the refrigerator?** *(in Photo Questions)*

A: It is a Built-In. This was designed by Lance Stratton from Studio Stratton in La Jolla (http://www.studiostratton.com/gallery.html).

---

*Source: Houzz professional profile. Reflects the profile as of 2026-09-04.*
