--- title: "Parkwood Master Builder — Home Builders | Houzz" canonical_html_url: https://www.houzz.com/professionals/home-builders/parkwood-master-builder-pfvwus-pf~1761970463 markdown_url: https://www.houzz.com/md/professionals/pf~1761970463.md entity_type: LocalBusiness business_name: "Parkwood Master Builder" category: ["Home Builders"] image: https://st.hzcdn.com/fimgs/c0c3c6970111579e_8923-w400-h400-b0-p0--.jpg address: "#129, 625 Parsons Road, Edmonton, Alberta T6X 1B3, Canada" latitude: 53.4271 longitude: -113.4531 phone: "(780) 436-8118" website: https://www.parkwoodhomes.ca/ rating: 2.8 review_count: 23 best_of_houzz_awards: 9 followers: 216 last_updated: 2026-08-26 --- # Parkwood Master Builder Original Houzz profile: [Parkwood Master Builder](https://www.houzz.com/professionals/home-builders/parkwood-master-builder-pfvwus-pf~1761970463) ## Professional summary - **Primary category:** Home Builders - **Location:** Edmonton, AB - **Serves:** Edmonton, St Albert - **Houzz rating:** 2.8 out of 5 (23 reviews) - **Best of Houzz:** 9 awards (2015–2026), for Design. ## About ### Houzz Badges - Star Houzzer - Houzz Influencer - 10,000 Ideabook Saves Improving the way people live. That is our mission. For 35 years, the Parkwood Group of Companies has actively chosen to be a mid size builder placing emphasis on customer service and high quality workmanship. We take the time to get to know each of our homeowner’s needs so that we can deliver the personal touch to transform each of our houses into Dream Homes. ### Services Provided - New Home Construction ### Areas Served - Edmonton - St Albert ## Business Details | Field | Value | | --- | --- | | Business Name | Parkwood Master Builder | | Address | \#129, 625 Parsons Road, Edmonton, Alberta T6X 1B3, Canada | | Phone | (780) 436-8118 | | Website | https://www.parkwoodhomes.ca/ | | Followers on Houzz | 216 | ## Contact - **Houzz profile:** [Parkwood Master Builder](https://www.houzz.com/professionals/home-builders/parkwood-master-builder-pfvwus-pf~1761970463) - **Website:** https://www.parkwoodhomes.ca/ - **Phone:** (780) 436-8118 ## Credentials **Certifications & Awards** - CHBA Edmonton Awards of Excellence - **Best of Houzz:** 9 awards (2015–2026), for Design. ## Reviews **Overall rating: 2.8 out of 5 — 23 reviews** *Aspect averages:* - Work Quality: 26.0 - Communication: 25.0 - Value: 26.0 ### Reviews **★★★★★ — HU-441356915, Sept. 2025** > Our experience with Parkwood Master Builder has been nothing short of excellent. We highly, highly recommend them to anyone looking to purchase or build a home! From the very beginning of the process, we were so impressed. Lionel Hertlein on the sales end has been such a pleasure to deal with. He is friendly, knowledgeable and very informative. He has also always accommodated every request and question we’ve had- whether within his scope or not, he would always get us prompt answers. We were very excited about our house during the building process and requested (probably too many) site visits and showhome visits to show family members etc… Lionel was so very kind to not find us too annoying and to always patiently accommodate our requests. We could tell that he really cared and was happy to help us along our home journey. He is a great and thoughtful person, and an excellent asset to the Parkwood team. > > Speaking of assets to the Parkwood Team- Dustin MacDonald was a huge stand out for us. The amount of change orders, last minute changes/requests and questions that we threw his way were so numerous… and yet he was always incredibly responsive, kind, caring and also extremely helpful!! He is so informative and knowledgeable. He is a fantastic designer who’s expertise and guidance were invaluable. His calm demeanor and terrific advice really helped us get through our design appointment smoothly and make the absolute most perfect choices for our new home. We truly could not be happier with the way everything turned out. Our home is nothing short of stunning and we owe that largely to Dustin. > > While the building process itself was not completely without small hiccups (that are always going to happen to some extent with ANY builder)… any small errors were never quality-related and simply aesthetic (incorrect tile installed in shower floor, for example). Importantly, anything that came up was noticed and addressed/corrected promptly with genuine urgency and concern. Parkwood’s pricing was also very good, especially for the quality and customization options you get for the price. > > The site supervisor, Rob has also been fantastic to deal with. We really appreciate how thorough our walk-throughs with him were and how he takes his time to make sure you understand your new home. We never felt rushed at all and he has also been so very helpful since possession with any questions we have had. > > All in all, this has been by very far our best experience with a new home/builder and we truly cannot wait to spend many years to come in our perfect new home. Our expectations have been exceeded. Thank you so much Parkwood Master Builder!!! **Comment from Parkwood Master Builder:** > Hi there! Thank you so much for taking the time to write such a thoughtful review about your new home journey with us. Your trust in Parkwood to build your dream home means the world to us, and we are so glad to hear that Lionel, Dustin, Rob, and our production team have taken such great care of you throughout the process. It is because of homeowners like you that we are able to continue improving the way people live, and we truly appreciate your support! We wish you all the best in your Parkwood home for years to come. **★ — HU-562669892, Feb. 2025** > hands down the worst experience I've ever had with any business. The house I had custom built was consistently behind schedule, workmanship was below poor to the level of amateur. we had mold due to improper ventilation, areas of the ceiling that weren't insulated. the driveway and front walkway cracked in the first year. and on and on and on. the management was even worse than the trades used. stay far away from the so called home builder. **Comment from Parkwood Master Builder:** > Hi there, we are sorry to hear this. At Parkwood, we take tremendous pride in our workmanship, trade partnerships, and quality materials. Unfortunately we cannot verify these concerns without a name or Parkwood home address. If you would please email your contact information and home address to info@parkwoodhomes.ca, we would appreciate the opportunity to look into this further for you. **★★★★★ — Igor, Jan. 2023** > I am extremely satisfied with the work of Parkwood Master Builder. I recently purchased a quick-possession lakefront home with a walkout basement in Saxony-Glen in April 2022, and the construction was top-notch. Any minor issues that arose after purchase, such as a tripped breaker or siding problem, were promptly and effectively resolved. While I did have to follow up a few times to ensure completion, the overall service and quality of the home were superb. I strongly recommend Parkwood Master Builder to anyone in the market for a new home. > The sales representative, Jill Toshach, was incredibly professional and a pleasure to work with throughout the entire process. She went above and beyond to provide assistance, even helping me with receiving home appliances while I was away at work. **Comment from Parkwood Master Builder:** > Hi Igor, thank you so much for taking the time to write such a thoughtful review! We are so glad to hear that Jill and our Parkwood team took great care of you throughout the buying process for your quick possession home. We are grateful for your support as it makes it possible for us to keep improving the way people live in the Edmonton region. We wish you all the best in your Parkwood home! **★ — Anthony Ou, March 2022** > Expect dealing with issues to be your new part time job. > Everything will leak. I've had the basement leak twice. One of causes was a crack in the basement. > A lot of mold growing around the garage door. A sink I rarely used cracked. Random missing insulation. > > Unresponsive and unhelpful warranty people. > > Just don't buy from this company **Comment from Parkwood Master Builder:** > Hi Anthony, we understand that our operations manager has reached out to you about your concerns but has not yet heard back. Once she is able to connect with you, we will be able to discuss your items with you directly. **★ — HU-492971989, Dec. 2021** > So Disappointed > > I don't know where to start from, during our first year we notice the roof shingles after the rain, starting to wear off quite a bit. When we tried to reach Parkwood, their personnel told us to make a list for the year-end. Unless it going to be a major issue we do not deal with it right away. Now when we mention this during year-end to their warranty coordinator he replies "that any notable damage will not be warrantied after possession, as it is considered homeowner wear and tear." He is telling us that we suppose to notice it during our walkthrough or before possession. So during possession time or walk through how many people checked their roof. I wonder if someone got the roof walkthrough done during possession time. There warranty coordinator(Parkwood Master builder) blamed us for not telling them or noticing that problem during walk-through and before possession time. How convenient it is to just put all the blame on the homeowners. > > Another issue we have is the floor making a squeaking noise when you walk on it. So they send the trade person, he came with Jim (Parkwood associate) and try to fix it. When he left the place the floor was still making noise even more than before. We had nails coming out from walls so they send a painter, he came to fix the walls where the nails are coming out, they filled with puddy and never came back to finish the paint job. > > I mean there are so many problems and when you try to reach the warranty coordinator, he always comes up with excuses and now he told us to put a claim through home warranty personnel. How it is fair? **★ — HU-975313927, Oct. 2021** > Really disappointed, we bought a brand new house from parkwood, now not even one year later we have plumbing issues. Once you flush a toilet, it sounds like rocks going down the pipe and it is really noise. > Complaint so many times to the warranty department and nobody wants to fix that issue. They just keep telling us that is NORMAL. This is not my first house or apartment, never heard anything like that. Once they sell you that house, right away they forget all about that warranty and issues you have and don't wanna fix it. > STAY AWAY FROM PARKWOOD MUSTER BUILDER ONE OF THE WORST HOME BUILDERS I EVER MET > > Parkwood Master Builder Inc. Ok first of all, i never said you guys didn't try to fix it. Second, maybe you should come out to our place and tell me, when flushing that toilet that sound is normal( a bang sound or rocks going down the pipes or it seems like some pipes are loose in the walls). Tell me do you have a sound like that when you're flushing your toilet at your home? except a water soud of course. > Ya we had a service guy out here at our place and guess what? He told us that's all he can do about that sound, to investigate more he would have to open more walls to see where the pipes are lose but he wouldn't. Obviously it is a big fix because something is really wrong and to fix that it would coste a lot of money and nobody wants to that **Comment from Parkwood Master Builder:** > Hi Waldemar, we have reviewed our warranty records on your home, and have found that we have responded to and addressed every concern you've brought forward to our warranty department in a timely manner. Our records show that we have attended your home three times and have inspected the issue you're referring to as well. Plumbers visited your home on July 30th and then again on August 30th, with one of those visits including a visual inspection by cutting a hole in the pantry wall to view the drain line. Our warranty technician then attended your home on September 14th and conducted a flush test during his inspection. Upon all three visits and inspections, we concluded that the plumbing in your home is operating and sounding as it should. If circumstances have changed since our last visit, we would be happy to send someone out to inspect your plumbing, but if they remain the same, then we see no further action that could be taken. Should you still feel like you need to address this matter further, you are welcome to contact the Alberta New Home Warranty Program for an independent assessment. **★★★★★ — HU-356208810, June 2021** > Parkwood Master Builders and the entire team (LIONEL HERTLEIN) are amazing! If you want the best quality and high touch personal care every step of the way, Parkwood Master Builders should be your \#1 choice for custom home building or major renovation projects. The depth of knowledge and experience, especially around custom, green building, and net zero. I highly recommend you reach out to them! **Comment from Parkwood Master Builder:** > Hi there, thank you so much for the very kind review! **★ — RF RF, Sept. 2020** > In building my home with Parkwood I thought I was building with a company that had the know how and expertise to build my home on time and with no issues. > > Let’s start with buying my home. This started in June 2013. I was promised that my house would be ready 9 months from that time...so you would think March 2014? They didn’t start my home until March of 2014. In fact they dug the basement in the middle of winter. I took possession in November 2014. The house wasn’t even ready when I moved in… > > Cabinets were missing, several mistakes on the ceiling, a few fixtures missing, etc. Well I gave them the benefit of the doubt. When I went through the possession they rushed me through and several items were not identified and they simply said they wouldn’t fix it after the fact. > > In subsequent reviews you will read about their warranty department. It is all true. They stand behind nothing they build. They actually wait you out that first year so that it passes over that time period and they don’t have to fix it. To avoid them from doing this to me, I got Alberta Home Warranty involved. They were then compelled to fix it. **Comment from Parkwood Master Builder:** > Hi RF, we appreciate your feedback and are sorry to hear about your negative experience with Parkwood in 2014. We have heard your concerns and continue to work with you directly to review your situation. **★★★★★ — Michael Lam, April 2020** > We were hesitant to take the plunge with Parkwood. Our last home was custom built and we were worried that going with a Master builder would mean less choice and restrictions on making our home a reality. We were wrong. > > Every step, from drafting floor plans to making interior selection, was supported with clear communication and sound advice. They were able to accommodate elements we wanted in our home and often offered perspectives we didn't even consider. It started with Lionel, our sales rep, continued with Dustin, the interior designer, and was followed through with Rob, the site supervisor. They were highly professional and skilled in their roles. Inquiries were promptly followed up and I appreciated that they would admit when they didn't know the answer to a question and would promptly follow up to confirm the information. They were also clear in communicating timelines and constraints,with respect to possession date, rough grading, and concrete completion, and never promised something that could not be delivered. Not everything was completed when we moved in, but we knew what to expect from the start. > > Two processes that were extremely positive were the Change Orders and Design Centre. I really appreciated that all changes, proposed and accepted, were documented and signed off on by both parties. If you accepted the upfront pricing for changes, upgrades and additions then you signed off and it is documented. Even changes that did not have a cost were tracked to ensure nothing is missed and there is no miscommunication. Getting everything in writing protects both parties and makes it easy for us to track our changes. Making the majority of our interior selections in one place really helped to pull everything together without setting up individual appointments around the city. > > If you are looking at a new home, I wholeheartedly recommend Parkwood. I'm not endorsing that they are perfect, but if you are looking for a quality builder that is trustworthy and can help you with every step of the journey, give Parkwood a visit and see how they fit with your vision. **Comment from Parkwood Master Builder:** > Thank you so much for this very kind review, Michael! We're so thrilled that you had such a positive experience with Parkwood and that Lionel, Dustin and Rob took such good care in bringing your vision to life! We wish you the very best in your new home. :) **★ — cygnusx555 Gould, June 2019** > New Home Builder > > Builders review in Edmonton > > 27 days ago > > Very unhappy with this builder they forced us into a unfinished dirty home. The builder now gets 1 year to finish it properly and they abuse this. Essential after you get possession it is difficult to get things fixed as they only communicate to you by they warranty email. The builder misinformed about sq feet of the home and had to get lawyer involved to get barely anything back. Upon possession there are walls and baseboards in various stages of painting. The windows casing have glue and green tape throughout home.There are 7 windows with scratches and 2 glass inserts for stairwell with scratches. The stained maple raining has paint drips and poor paint cutting all over it. There was black tar in our carpet and a flooded basement carpet landing which the supervisor said was " unfortunate" and i had to clean on possession day for 2 hours. 5 cracked tiles and toilets that dont flush properly. Glass den doors that have 1 inch gap and dont close. They also installes 3/4 quartz in bathrooms instead of 1 1/4 quartz. The backplash is the wrong dye lot which is brown when we picked grey. Ive spent hours cleaning up after there trades and still waiting for them to fix the paint issues and had there painter in for 2.5 days. > > Still waiting for final grade and a driveway after 2 months then told its up to another 6 month wait. there is no more frost of the ground and weather been very warm. > > very unhappy **★★★★ — Kristina Dover, March 2019** > We moved into our new Parkwood home in St. Albert, this past January (2019). Overall, we have had a great experience with Parkwood Homes, and would recommend this company to others. In particular, Lionel Hertlein, has been fantastic to deal with. We can certainly understand how he has been nominated for Rookie Sales Person of the Year. He is knowledgeable, helpful, and works hard to address any of our questions or concerns. Congrats Lionel! Plus, we wanted to extend a special mention to our awesome design consultant Dustin! Finally, we are extremely appreciative for the wonderful support that Sherri (sales manager) and her team provides us, on an ongoing basis! **Comment from Parkwood Master Builder:** > Thank you so much Kristina for your wonderful review! We are so happy to hear of your fantastic experience with Lionel and the team! Congratulations on your brand new Parkwood home and we wish you many wonderful years! **★★★★★ — Specialized Stair and Rail, Feb. 2019** > We love building stairs for Parkwood Master Builders. We just wrapped up a stunning staircase for their Parkwood Full House Lottery Home. Working with Parkwood means working with a team that is dedicated to bringing style to life and being innovative with home design. **Comment from Parkwood Master Builder:** > Thank you so much to the Specialized Stair and Rail Team! We are thrilled with your workmanship and customization on this project and look forward to many more projects together! Thanks again! ## Selected projects - [Westport 32' in Jensen Lakes](https://www.houzz.com/hznb/projects/westport-32-in-jensen-lakes-pj-vj~7463585) - Location: St. Albert, AB - Photos: 20 - [Newport II in Rivers Edge](https://www.houzz.com/hznb/projects/newport-ii-in-rivers-edge-pj-vj~7140340) - Location: Edmonton, AB - Photos: 14 - [Westport in The Uplands at Riverview](https://www.houzz.com/hznb/projects/westport-in-the-uplands-at-riverview-pj-vj~7140136) - Location: Edmonton, AB - Photos: 19 - [Alexandria 24' in Aster](https://www.houzz.com/hznb/projects/alexandria-24-in-aster-pj-vj~7008996) - Location: Edmonton, AB - Photos: 27 - [Full House Lottery Dream Home 2022](https://www.houzz.com/hznb/projects/full-house-lottery-dream-home-2022-pj-vj~7140057) - Location: Not specified - Photos: 38 - [Pearce in West Secord](https://www.houzz.com/hznb/projects/pearce-in-west-secord-pj-vj~6662618) - Location: Edmonton, AB - Photos: 33 - [Westport in Jagare Ridge](https://www.houzz.com/hznb/projects/westport-in-jagare-ridge-pj-vj~6645750) - Location: Edmonton, AB - Photos: 45 - [Alexandria in Riverside](https://www.houzz.com/hznb/projects/alexandria-in-riverside-pj-vj~6644801) - Location: St. Albert, AB - Photos: 40 - [The Flats in Rossdale](https://www.houzz.com/hznb/projects/the-flats-in-rossdale-pj-vj~7020642) - Location: Edmonton, AB - Photos: 15 - [Presley in Creekside](https://www.houzz.com/hznb/projects/presley-in-creekside-pj-vj~6591371) - Location: Edmonton, AB - Photos: 36 - [Westport in Cavanagh](https://www.houzz.com/hznb/projects/westport-in-cavanagh-pj-vj~6283541) - Location: Edmonton, AB - Photos: 51 - [Presley in West Secord](https://www.houzz.com/hznb/projects/presley-in-west-secord-pj-vj~6457548) - Location: Edmonton, AB - Photos: 13 - [Newport II in Cavanagh](https://www.houzz.com/hznb/projects/newport-ii-in-cavanagh-pj-vj~6181868) - Location: Edmonton, AB - Photos: 20 - [Full House Lottery Dream Home 2020](https://www.houzz.com/hznb/projects/full-house-lottery-dream-home-2020-pj-vj~6090056) - Location: Edmonton, AB - Photos: 25 - [The Clove - River Valley Condos](https://www.houzz.com/hznb/projects/the-clove-river-valley-condos-pj-vj~5984752) - Location: Edmonton, AB - Photos: 28 - [Alexandria in Laurel Crossing](https://www.houzz.com/hznb/projects/alexandria-in-laurel-crossing-pj-vj~5899091) - Location: Edmonton, AB - Photos: 14 - [Full House Lottery Home 2019 (Kanso)](https://www.houzz.com/hznb/projects/full-house-lottery-home-2019-kanso-pj-vj~5605381) - Location: Edmonton, AB - Photos: 19 - [Full House Lottery Home 2017 (Princeton)](https://www.houzz.com/hznb/projects/full-house-lottery-home-2017-princeton-pj-vj~2503082) - Location: Edmonton, AB - Photos: 20 - [Woodbury in Rosenthal](https://www.houzz.com/hznb/projects/woodbury-in-rosenthal-pj-vj~5631276) - Location: Edmonton, AB - Photos: 12 - [Newport II - Glenridding Ravine](https://www.houzz.com/hznb/projects/newport-ii-glenridding-ravine-pj-vj~5609731) - Location: Edmonton, AB - Photos: 11 [See all 54 projects](https://www.houzz.com/professionals/home-builders/parkwood-master-builder-pfvwus-pf~1761970463) ## Ideabooks - [Parkwood Bedrooms](https://www.houzz.com/ideabooks/21987915/list/parkwood-bedrooms) — 37 ideas - [Parkwood Bathrooms](https://www.houzz.com/ideabooks/7793979/list/parkwood-bathrooms) — 45 ideas - [Parkwood Entertainment Rooms](https://www.houzz.com/ideabooks/23864373/list/parkwood-entertainment-rooms) — 17 ideas - [Parkwood Great Rooms](https://www.houzz.com/ideabooks/7793186/list/parkwood-great-rooms) — 64 ideas - [Parkwood Kitchens](https://www.houzz.com/ideabooks/7797537/list/parkwood-kitchens) — 67 ideas - [Parkwood Laundry Rooms](https://www.houzz.com/ideabooks/51769816/list/parkwood-laundry-rooms) — 4 ideas - [Parkwood Dining Rooms](https://www.houzz.com/ideabooks/46642384/list/parkwood-dining-rooms) — 15 ideas - [Parkwood Foyers/Staircases](https://www.houzz.com/ideabooks/23837652/list/parkwood-foyers-staircases) — 17 ideas - [Parkwood Basements](https://www.houzz.com/ideabooks/23863999/list/parkwood-basements) — 11 ideas - [Parkwood Exteriors](https://www.houzz.com/ideabooks/51767079/list/parkwood-exteriors) — 4 ideas - [Parkwood Dens](https://www.houzz.com/ideabooks/23863817/list/parkwood-dens) — 6 ideas - [Parkwood Basement Suites](https://www.houzz.com/ideabooks/55286283/list/parkwood-basement-suites) — 4 ideas [See all 12 ideabooks](https://www.houzz.com/ideabooks/users/parkwoodgroup) ## Community Q&A **Q: what wood and stain color are the shelve** *(in Photo Questions)* Beautiful! A: Hi there! These shelves are Kitchen Craft Cabinetry's "Winter" on Maple but this is a custom stain, though we would suggest going with a "Puddy" type of colour for a similar effect. **Q: I love these shelves!** *(in Photo Questions)* Can you tell me the thickness and width of them? A: These floating shelves were actually custom built from our finisher. They are a stain grade maple product. If you look into places such as Urban Timber, they would be able to help you add these types of personalised options to your own home :) **Q: What granite counter top is this?** *(in Photo Questions)* A: Hi Nicole - the granite used in the kitchen is Bianco Antico. Thanks for your question! **Q: What is the paint color on the walls? Who is it by?** *(in Photo Questions)* Love it! Very light. A: Hi Ashley - the wall colour is Benjamin Moore's Balboa Mist OC-27. Thanks for your question! **Q: Is there a way to find the stain color for the floor?** *(in Photo Questions)* A: This hardwood is from Divine Flooring. The engineered hardwood is called White Oak - Umbria **Q: Question on specs.** *(in Photo Questions)* Could you give me the specs on the tile, top and cabinet. I love the combination. A: Hi Debbie - the tile is 12x24 "Invoke - Mystic Way", the countertops feature "Bianco Antico" granite, and the cabinets are maple done in a charcoal stain. Thanks for your question! --- *Source: Houzz professional profile. Reflects the profile as of 2026-08-26.*