--- title: "Buildcom — Building Supplies | Houzz" canonical_html_url: https://www.houzz.com/professionals/building-supplies/buildcom-pfvwus-pf~1762603103 markdown_url: https://www.houzz.com/md/professionals/pf~1762603103.md entity_type: LocalBusiness business_name: Buildcom category: ["Building Supplies"] image: https://st.hzcdn.com/fimgs/9a439ae60392001b_2851-w400-h400-b1-p10--.jpg address: "402 Otterson Drive, Chico, California 95928, United States" latitude: 39.7224 longitude: -121.8113 phone: "(800) 375-3403" website: http://www.build.com rating: 3.5 review_count: 14 followers: 64 last_updated: 2026-09-23 --- # Buildcom Original Houzz profile: [Buildcom](https://www.houzz.com/professionals/building-supplies/buildcom-pfvwus-pf~1762603103) ## Professional summary - **Primary category:** Building Supplies - **Location:** Chico, CA - **Serves:** Chico, Durham, Nord - **Houzz rating:** 3.5 out of 5 (14 reviews) ## About ### Houzz Badges - Houzz Influencer - 1,000,000 Ideabook Saves - Provides 3D Visualization Build with Ferguson is one of the largest internet retailers for home improvement products and services. We carry over 800k products and have a huge customer service team dedicated to help our customers with product selection, pricing and questions. ### Areas Served - Chico - Durham - Nord ## Business Details | Field | Value | | --- | --- | | Business Name | Buildcom | | Address | 402 Otterson Drive, Chico, California 95928, United States | | Phone | (800) 375-3403 | | Website | http://www.build.com | | Followers on Houzz | 64 | **Social profiles:** - Facebook — https://www.facebook.com/BuildDotCom/ - Blog — www.build.com ## Contact - **Houzz profile:** [Buildcom](https://www.houzz.com/professionals/building-supplies/buildcom-pfvwus-pf~1762603103) - **Website:** http://www.build.com - **Phone:** (800) 375-3403 ## Reviews **Overall rating: 3.5 out of 5 — 14 reviews** ### Reviews **★★★★★ — fiore238, Feb. 2025** > I ordered 3 pendant lights for my new kitchen. At the time or ordering the kitchen wasn't complete and I had not opened the box. > When it was time to install the lights parts were missing inside one of the boxes. I emailed the seller and they were extremely helpful and very responsive. I received the missing parts at no cost. Really, this was great customer service. I would shop with them again. **★ — HU-543397351, Nov. 2020** > extremely disappointed in this company. Order a range hood, damaged when received notified company immediately. Now will not make good on purchase!!!! **★★★★★ — Phoenix Home Remodeling, March 2019** > Build.com is great because they have a personal concierge to help with all orders and returns. > They have great customer service. For our clients, they have a huge selection allowing homeowners to find what they need. **★ — Jenn Daniels, June 2015** > I ordered door knobs for our new house in January from build.com. I received multiple emails letting me know my order was delayed - originally to be delivered at the end of February, then March, then May and finally a June delivery date. This week I received notice that my doorknobs shipped. Unfortunately, they sent the order to my old address - despite changing the address online and with a customer service rep in March. They are now telling me that in order to get my doorknobs I need to go knock on the door of my old house and see if I can get the boxes from the new owner. This is silly. I do like how the recording on their hold music (and I've been on hold a lot!) says that customer satisfaction is their number one priority. My experience has told me that simply isn't the case. **★ — marlene378, May 2015** > Tried to place an order with this company. Item offered a discount, but when I tried to use it, it was not accepted, and it took 20 minutes on the phone, and having to redo entire order to get the small discount. Then when order was placed for a clear glass sink, description came up as white. This took more phone calls to clear up - was it clear and description wrong or was the description right and the picture wrong? Took 20 minutes to clear that up. I wanted to use a Visa gift card, but was told I couldn't because the computer wouldn't take it. Guess what - the computer DID charge the card for the full amount but they wouldn't put the order through. Now I have to wait two weeks to get the money put back onto the gift card. Customer service persons were pretty nice, but no satisfaction at all. Rotten, With lots of choices out there, I wlll use another company. **★ — paulmontgomery21, Feb. 2015** > I ordered a $550 bath tub from Build.com. It shipped to me badly damaged (In 4 different spots?!) I called to have it picked up and refunded. I needed the tub ASAP so I went to Lowe's and bought an in stock tub. Not the one that I wanted either. No big deal. I was told it'd be taken care of. A week later I call to check status. I was told to send in a few pictures and then I could give it away or whatever. I sent her the pictures and asked that it be picked up. My plumber doesn't even want it. She basically told me to screw off. My problem now. I can pay to have it picked up? Who does business this way? I send you damaged goods and you deal with it? The driver took notes, pictures and called it in as damaged at the time of delivery as well. This tub has caused a lot of wasted time and money. First of all, I demanded my refund. How are they still holding my money??? Secondly, it is taking up a huge amount of space. I need it gone. They sent me junk and now won't deal with it. If I don't get a favorable response I'm going to waste more of my time dragging their company in the mud on every site that will allow it. The Associate (Alyona) put me in their rewards program for my trouble. Yes, you just read that correctly. As my reward, I am put in a program to buy more of their products? Funny thing is, I would have had this been made right! I'm doing a100% remodel on an1898 old Painted Lady and need a ton of items! **Comment from User:** > Build.com has done everything it can in order to assist Mr. Montgomery. Prior to the customer calling into the call center, our company had already set up his refund to go back to him. Unfortunately, a refund can take a couple business days to be processed by the customer's bank before seeing it returning on his/her bank statement. We've also tried to work with Mr. Montgomery in terms of having the tub removed from his property, including calling multiple locations and organizations to see if they will pick up his tub for him and offering to reimburse him for any potential hauling fees. Mr. Montgomery has refused any assistance to help him. **★★★★ — pjanas, Oct. 2014** > Build.com is great to do business with. I misinterpreted a product description which led to ordering twice as much of a product than I needed. They worked with me on the return. I have ordered several thousand dollars of home remodeling items from them over the past few years and intend to keep giving them every bit of business I can. Their selection, order turnaround and customer service is top notch. Just be aware that they will charge your credit card at time of order, unlike most businesses that charge at time of shipment. They have UPS tracking numbers on everything so that gave me peace of mind that everything was on its way. **★ — Dyan Devault, Sept. 2014** > I ordered many of our faucets, trim, sinks for the complete remodel of our house from Build.com. I was very disappointed with the quality of some of the items we received. The worst was a shower trim kit with the wrong rough in in the box. Our plumber installed it and then when we went to install the trim it wouldn't fit. > I was directed to the manufacturer to come up with a solution. I won't use these guys again. Their customer service reps were very knowledgeable but its not worth the hassle on the back end when there's a problem. **Comment from User:** > Hi dyandevault, > > We're very sorry that there was a problem with one of your shower trim kits. Without any information about your order I can't look into it, but if you send your name and the email used with your purchase to social@build.com I will personally see what can be done. I understand that this problem may already be resolved, but we would still very much like to help if we can. > > -Cassandra at Build.com **★★★★★ — User, Aug. 2014** > Holy Smokes!!!! Build.com is such a huge asset to me and our company. It is like a one stop shop for any product that a contractor or designer will need for a project. AND to top that off, their prices and selection are next to impossible to beat. I am so pleased with what I have bought form Build.com, and I plan to use them as often as I can. It also makes my job easy when the client needs to select finishes or products, I can just point them to Build.com. **★★★★★ — Felisha Williams, Aug. 2014** > I purchased a few items from this on-line company while remodeling my kitchen. All items came swiftly and as described. I have used the item about a year now and they all are working just great! > Sink, Touch Faucet and Stove Top Hood Vent. **★★★★★ — Rose Aten Design LLC, Feb. 2014** > My representative Ursula is responsible for placing all orders and follow-up,etc..for products my clients have selected for their kitchen ,bath, and interior remodels. Ursula@build.com--great service skills,product knowledge has assisted in all my design projects. **Comment from User:** > Thank you for such a great review! We pride ourselves on our customer service, and nothing is better than hearing from a happy client. If you have any remodel pictures, feel free to send them to social@build.com - we would love to see the finished project. > > -Cassandra at Build **★★★★★ — yoga4fun, Feb. 2014** > For a remodel project, THIS is the best site for online ordering. We purchased vanities, sinks, lighting, and mirrors for two bathroom upgrade projects. The pricing was fantastic, but even better, the materials were as advertised, arrived in perfect condition, and the materials were all great quality. Very happy to have found build.com. Take a look. Place an order. You will not be sorry. **Comment from User:** > Thank you for such a great review, nothing makes us happier than a satisfied customer. When your project is finished, feel free to send some pictures to social@build.com - we can't wait to see how it turns out. > > -Cassandra at Build.com ## Selected projects - [Kitchen Faucets](https://www.houzz.com/hznb/projects/kitchen-faucets-pj-vj~1495204) - Location: Not specified - Photos: 22 - [Bathroom Faucets](https://www.houzz.com/hznb/projects/bathroom-faucets-pj-vj~1499020) - Location: Not specified - Photos: 40 - [Edgestar Kitchen](https://www.houzz.com/hznb/projects/edgestar-kitchen-pj-vj~6659971) - Location: Not specified - Photos: 1 - [Range Hoods](https://www.houzz.com/hznb/projects/range-hoods-pj-vj~1598167) - Location: Not specified - Photos: 23 - [Bathroom Sinks](https://www.houzz.com/hznb/projects/bathroom-sinks-pj-vj~1554693) - Location: Not specified - Photos: 44 - [Kitchen Sinks](https://www.houzz.com/hznb/projects/kitchen-sinks-pj-vj~1554682) - Location: Not specified - Photos: 8 [See all 6 projects](https://www.houzz.com/professionals/building-supplies/buildcom-pfvwus-pf~1762603103) ## Ideabooks - [Wish List](https://www.houzz.com/ideabooks/153534537/list/wish-list) — 1 idea - [Edgestar Kitchen](https://www.houzz.com/ideabooks/151154492/list/edgestar-kitchen) — 1 idea [See all 2 ideabooks](https://www.houzz.com/ideabooks/users/buildstore) ## Community Q&A **Q: Hi, just wondering if there is a matching vanity?** *(in Product Questions)* Looking for a vanity, matching linen cabinet . A: This manufacturer does make the matching vanity. The vanities range from 30" to 80". If you are interested in a particular size, please reach out to us directly. **Q: size of shade; switch placement** *(in Product Questions)* is diameter of shade 14", and is switch on light (not on cord)? A: The shade diameter is 14" and the fixture includes a 3-Way Turn Switch. **Q: Tank and plate included?** *(in Product Questions)* Are the tank and plate included with the bowl or do I have to buy those separately? A: The tank and flush actuator are not included with the purchase of this item and must be purchased separately. **Q: How does it attach to the ceiling? Appears to be low voltage wire** *(in Product Questions)* ??? How does it attach to the ceiling?? A: The Kovacs GK TH1406 is part of the GK LIGHTRAIL collection. These are low voltage systems that offers you a complete line of components allowing you to create a lighting plan for any room in your home. This fixture is intended to be installed on a track/rail system. **Q: is there a way we can add a plate to cover the other holes?** *(in Product Questions)* Would love to buy this with a plate covering the holes. A: Unfortunately this item does not come with a plate or can not be added. **Q: is there an available light kit?** *(in Product Questions)* Is there an available light kit for this ceiling fan? A: The light kit for this ceiling fan is LK6721BBN. --- *Source: Houzz professional profile. Reflects the profile as of 2026-09-23.*