--- title: "Latham Pool Products Inc. — Swimming Pool Builders | Houzz" canonical_html_url: https://www.houzz.com/professionals/swimming-pool-builders/latham-pool-products-inc-pfvwus-pf~1863784104 markdown_url: https://www.houzz.com/md/professionals/pf~1863784104.md entity_type: LocalBusiness business_name: "Latham Pool Products Inc." category: ["Swimming Pool Builders"] image: https://st.hzcdn.com/fimgs/4e73c207051d94c3_6009-w400-h400-b0-p0--.jpg address: "Latham, New York 12110, United States" latitude: 42.7462 longitude: -73.763 phone: "(800) 833-3800" website: http://lathampool.com/ rating: 1.7 review_count: 24 followers: 74 last_updated: 2026-11-09 --- # Latham Pool Products Inc. Original Houzz profile: [Latham Pool Products Inc.](https://www.houzz.com/professionals/swimming-pool-builders/latham-pool-products-inc-pfvwus-pf~1863784104) ## Professional summary - **Primary category:** Swimming Pool Builders - **Location:** Latham, NY - **Serves:** Latham, United States - **Houzz rating:** 1.7 out of 5 (24 reviews) ## About ### Houzz Badges - Houzz Influencer - 1,000 Ideabook Saves Latham is the largest designer, manufacturer and marketer of in-ground residential swimming pools in North America, Australia and New Zealand with over six decades of experience at the center of the backyard lifestyle. Every day, families in North America, Europe and Australia enjoy the Latham pool experience. And each year, thousands more join them. Latham is an established provider with a proven history of quality and customer satisfaction. When it comes to quality, selection, simplicity and support, Latham is The Pool Company. ### Services Provided - Swimming Pool Construction - Swimming Pool Design - Pool Deck Design & Construction - Pool Lighting Installation - Pool Remodeling - Pool Liner Replacement - Aboveground Pool Liner Replacement - Pool Manufacturer ### Areas Served - Latham - United States ### Typical Job Cost Latham Pools is actually the manufacturer of Vinyl and Fiberglass inground swimming pools. To get a quote on a new pool, you'll need to speak to a dealer in your area. We have dealers all over the country which you can locate using our Speak to a Dealer page here: https://www.lathampool.com/contact-us/speak-to-a-dealer/ ## Business Details | Field | Value | | --- | --- | | Business Name | Latham Pool Products Inc. | | Address | Latham, New York 12110, United States | | Phone | (800) 833-3800 | | Website | http://lathampool.com/ | | Followers on Houzz | 74 | **Social profiles:** - Facebook — https://www.facebook.com/LathamPool - X (Twitter) — https://twitter.com/LathamPool - Blog — http://blog.lathampool.com/ ## Contact - **Houzz profile:** [Latham Pool Products Inc.](https://www.houzz.com/professionals/swimming-pool-builders/latham-pool-products-inc-pfvwus-pf~1863784104) - **Website:** http://lathampool.com/ - **Phone:** (800) 833-3800 ## Credentials **Certifications & Awards** - Latham is the only pool manufacturer to receive ICC-ES Certification of its products. This ensures that building products meet code requirements. ICC-ES certified products are building inspectors' \#1 choice for approving building codes. **Affiliations** - [Pool & Hot Tub Alliance](https://www.houzz.com/professionals/schools-and-organizations/pool-and-hot-tub-alliance-pfvwus-pf~881802885) ## Reviews **Overall rating: 1.7 out of 5 — 24 reviews** ### Reviews **★ — Sonya Ivy, Aug. 2026** > We purchased a Latham fiberglass pool through Roof To Stay LLC / Eddie Sanchez, one of Latham Pools' authorized dealers/installers, because we trusted the Latham name and reputation. > > Unfortunately, after Roof To Stay LLC / Eddie Sanchez failed to complete our pool installation, we reached out to Latham Pools multiple times seeking assistance. We were hoping they would help facilitate communication with their authorized contractor or provide guidance on how to get our project completed. > > We were disappointed that our concerns were not addressed and that we did not receive the level of communication or support we expected. After investing more than $57,000 in our pool project, we expected better customer support from a company with Latham's reputation. > > While the pool itself may be a quality product, our overall experience has been overshadowed by the lack of support after problems arose with the authorized contractor. We believe manufacturers should stand behind the contractors they authorize and make a reasonable effort to assist customers when serious issues occur. > > I hope Latham Pools will improve its customer service and responsiveness when homeowners experience problems with authorized dealers or installers. Our experience with Roof To Stay LLC / Eddie Sanchez and the lack of meaningful assistance from Latham has been extremely disappointing. **★ — THAIS MADSEN, April 2025** > I need to make a frank review regarding the company Latham pools, which supplied a fiberglass pool installed in September 2024, with the misleading advertising that the pool is so strong that it can withstand gunshots. Well: in September 2024 there was already a HOLE in the gelcoat, and it took them 1 month to come and "fix" it, and the pool had to be emptied, shored up, repaired and filled again and the water treated. Winter arrived, the pool was closed, and in March, when it was reopened for bathing, THE SAME HOLE HAD RETURNED, in the same place, clearly demonstrating that it was a MANUFACTURING DEFECT. Since then, for more than 1 month, I have been trying to receive assistance from LIFETIME WARRANTY, through Sunny pools who installed and sold this pool, and directly with Latham. A TOTAL LACK OF RESPECT FOR THE CONSUMER. If you want a pool to use for bathing, my sincerest suggestion: Don't buy LATHAM. **★ — HU-138594487, Aug. 2023** > Purchased a pool in 2018, after 2 years the pool started to discolor I called and was told first that it was covered and then that it was not covered. Confusing, after going back and forth they aceptes to cover a portion for the repair. However, no guarantees and I have to pay for bracing the pool, so the warranty repair will cost me $5,000 out of pocket after just 2 years of having the pool. **★ — backwaytowren, Aug. 2023** > We had a new liner installed in the fall of 2020...we noticed at first we were losing water..so called out the pool tech and he serviced what he thought was the issue. Had to call him out a 2nd time and the leaking issue was resolved...but it wasnt too long after that that wrinkles started to appear already...the reason we ordered a new one was because the old one was 10 years old, which was fading and developing a few wrinkles, which had been from a different company...no complaints really from that liner co. With this new one, some of the wrinkles are an inch wide and folding over itself...but we have LOTS of wrinkles, even running up the sides, along the top edge, and in the corners. We have always kept our chemicals in check, and we even had a sump pump installed underground to rid of any water that could accumulate. We got the thicker liner, but somehow I feel this material is defective....the reason it is stretching, wrinkling and fading, only after this short time. > Called Latham Pool Products after sending in a claim, and both times I spoke with a rep, he would not budge AT ALL i finally asked for the person in charge of him to call me back to see if I can get anything resolved. Still waiting for a reply. The customer service rep's hands are tied...pretty sure I spoke with the same person both times...but he would not budge...he said " Google to see what is causing the wrinkles"....i said "I did, but evidentally your company isnt going to stand behind your product" Perhaps after I talk with his manager Holly, we will see what she says....if she returns the call. They want to give me a new liner at a discounted price of $1200+!!!!!!! Plus, I would have to pay to have reinstalled, plus the cost of water to be transported in... > I've taken several pics of the large wrinkles. What sucks is that they are a toe stubber, and the water is sparkling clear, but all you can notice is the wrinkles, wrinkles everywhere.... > VERY VERY DISAPPOINTED . . . **★★ — HU-328305381, June 2023** > Called and wrote their customer service about an issue we are having with our installer. 1 month and no response. From what I gather from other reviews they don’t care about customer relations or warranty, just want to sell big pieces of fiberglass and be done with it. **★ — HU-535390759, May 2023** > They are a terrible company with terrible management. They have a gatekeeper system, with a receptionist who refuses to transfer you to anyone and the management refuses to call you back. They disempower their employees and they disempower their dealers and installers. They shipped a fiberglass pool with a hole in it which the local company installed and it was slowly leaking water ever since it was put in. It has been many months now, but they have some kind of “process” for handling warranty work which really just means they can schedule you whenever they want, with no concern for the customer or their needs or wants or worries. They make it very clear that both the customer and their dealers have zero importance to them. They are not compassionate, they are not timely, once you’ve bought the pool you’re just left hanging in the wind if they happen to have manufactured it defectively. This means they either care so little about their customers it is of no importance when they repair their gross errors or it means they have so many defects and warranty claims they can’t even handle the problem. Either way, stay away! Save yourself hours, days, weeks, months of worry, frustration, time, and despair, not to mention money. **★★★★★ — J W, June 2022** > Our Viking pool somehow got a hole in it and lost all the water. They sent their best team to fix it. Very professional **★ — poolguy2022, April 2022** > Their fiberglass pools discolor after 1-2yrs and they refuse to warranty them. Latham has the worst gelcoat finish I have ever seen, the finish looks like its 40yrs old in just a few years and Latham will not do anything because it is not covered in their warranty. We tried working with them but finally dropped their line of pools this past year cancelling over 40 pool shells on order due to pools arriving damaged and cracked along with the failed gelcoat issues that they will not cover. Read your the warranty before you buy anything from Latham, their industry reputation has changed dramatically since they went public in 2021. **★ — HU-734601144, Sept. 2021** > This company doesn't care about its customers. They give "production" and "ship" dates that come and go. They have no control over their facilities or products and its shameful. Our First week of May ship date has long gone and now making me wonder if we will get the pool this year. If they were honest they would be honest and stop wasting their customers time so we can all plan accordingly instead of planning around these fake dates. **★ — John Liptak, June 2021** > I have been waiting for a fiberglass pool for 18 weeks, and have just been told that it will be another 23 weeks. > > Every time I call Latham they tell me that production is slow, but they are still producing pools. Whereas they are saying the delay is due to Covid and the resin shortage, it is difficult (almost impossible) to get a commitment on when the pool will be manufactured and delivered. > > Latham’s customer service has proven to be very poor. It takes weeks to get return phone calls and status updates. I cannot believe that I am the only one experiencing this poor service from Latham and it’s dealers. **★ — HU-987881026, May 2021** > This company has a horrible dealer/ installer network. Tried several in Florida and they were unprofessional, rude and untrustworthy. Unfortunately they are not alone - the pool industry in general seems to be pretty bad. **★ — Nicole Vigue, April 2021** > I do NOT recommend purchasing a pool through this company. They do NOT honor their lifetime guarantee and they charge clients thousands of dollars in charges down the line that should be covered by the warranty. Their customer service is horrendous, if you can even get anyone to speak with you. Its been a horrible process and after spending thousands of dollars the pool its overall been so disappointing. There are so many other companies out there. ## Selected projects - [Viking - Cancun - Designer Pools, Gowanda NY](https://www.houzz.com/hznb/projects/viking-cancun-designer-pools-gowanda-ny-pj-vj~2899956) - Location: Gowanda, NY - Photos: 1 - [Blue Hawaiian - Apollo - Sunderland, VT](https://www.houzz.com/hznb/projects/blue-hawaiian-apollo-sunderland-vt-pj-vj~2898379) - Location: Sunderland, VT - Photos: 1 - [Viking-St. Thomas - Certified Pool and Spa - Reno, NV](https://www.houzz.com/hznb/projects/viking-st-thomas-certified-pool-and-spa-reno-nv-pj-vj~2716213) - Location: Reno, NV - Photos: 1 - [Viking - Montego, Pebble Bach - Backyard Pool Creations - 2015](https://www.houzz.com/hznb/projects/viking-montego-pebble-bach-backyard-pool-creations-2015-pj-vj~2702568) - Location: Spring Hill, FL - Photos: 1 - [Viking - Laguna, Pebble Beach - Viking Pools of Redding](https://www.houzz.com/hznb/projects/viking-laguna-pebble-beach-viking-pools-of-redding-pj-vj~2666802) - Location: Redding, CA - Photos: 2 - [Viking - Island Breeze II - Vantage Pools and Spas - Langely, BC](https://www.houzz.com/hznb/projects/viking-island-breeze-ii-vantage-pools-and-spas-langely-bc-pj-vj~2662727) - Location: Langley, BC - Photos: 1 - [Viking - Gulf Coast and Superior, Sapphire Blue - Paradise Inground Pools](https://www.houzz.com/hznb/projects/viking-gulf-coast-and-superior-sapphire-blue-paradise-inground-pools-pj-vj~2659130) - Location: Gilberts, IL - Photos: 1 - [Viking - Fiji - David Pool and Spa - Odessa, TX](https://www.houzz.com/hznb/projects/viking-fiji-david-pool-and-spa-odessa-tx-pj-vj~2645229) - Location: Odessa, TX - Photos: 1 - [Viking - Chesapeake, Pacific Blue - Paradise Inground Pools - Gilbert, IL](https://www.houzz.com/hznb/projects/viking-chesapeake-pacific-blue-paradise-inground-pools-gilbert-il-pj-vj~2641375) - Location: Gilberts, IL - Photos: 1 - [Viking - Carmel, Pebble Beach - Viking Pools of Redding](https://www.houzz.com/hznb/projects/viking-carmel-pebble-beach-viking-pools-of-redding-pj-vj~2639360) - Location: Redding, CA - Photos: 3 - [Viking - Caribbean - Florida Concepts Pools - Mahopac, NY](https://www.houzz.com/hznb/projects/viking-caribbean-florida-concepts-pools-mahopac-ny-pj-vj~2634605) - Location: Mahopac, NY - Photos: 1 - [Viking - Cancun - Midwest Fiberglass Pools - Charlotte, NC](https://www.houzz.com/hznb/projects/viking-cancun-midwest-fiberglass-pools-charlotte-nc-pj-vj~2626958) - Location: Charlotte, NC - Photos: 1 - [Blue Hawaiian - Lexington with Granite Finish - Brooks Malone](https://www.houzz.com/hznb/projects/blue-hawaiian-lexington-with-granite-finish-brooks-malone-pj-vj~2623564) - Location: Not specified - Photos: 1 - [Viking Pools - Valencia](https://www.houzz.com/hznb/projects/viking-pools-valencia-pj-vj~2619358) - Location: Fort Collins, CO - Photos: 2 - [Viking Pools - Trinidad, Pebble Beach - The Pool Guyz, VA](https://www.houzz.com/hznb/projects/viking-pools-trinidad-pebble-beach-the-pool-guyz-va-pj-vj~2615074) - Location: Virginia Beach, VA - Photos: 1 - [Viking - Precision Pool and Aquatics - New Milford, CT](https://www.houzz.com/hznb/projects/viking-precision-pool-and-aquatics-new-milford-ct-pj-vj~2607897) - Location: New Milford, CT - Photos: 1 - [Viking - Laguna - Viking Pools of Mid-Valley- Turlock, CA](https://www.houzz.com/hznb/projects/viking-laguna-viking-pools-of-mid-valley-turlock-ca-pj-vj~2604331) - Location: Turlock, CA - Photos: 3 - [Viking Pools - Island Breeze II - Towne and Country Pools](https://www.houzz.com/hznb/projects/viking-pools-island-breeze-ii-towne-and-country-pools-pj-vj~2600463) - Location: Puyallup, WA - Photos: 4 - [Viking Pools - Gulf Coast - Paradise Inground Pools - Gilbert, IL](https://www.houzz.com/hznb/projects/viking-pools-gulf-coast-paradise-inground-pools-gilbert-il-pj-vj~2595886) - Location: Gilberts, IL - Photos: 1 - [Viking Pools - Freeport - Splash's Pools and Spas - Mountain Home, AR](https://www.houzz.com/hznb/projects/viking-pools-freeport-splash-s-pools-and-spas-mountain-home-ar-pj-vj~2592687) - Location: Mountain Home, AR - Photos: 1 [See all 78 projects](https://www.houzz.com/professionals/swimming-pool-builders/latham-pool-products-inc-pfvwus-pf~1863784104) ## Ideabooks - [Swimming Pool Design Ideas](https://www.houzz.com/ideabooks/46798170/list/swimming-pool-design-ideas) — 30 ideas - [Automatic Pool Covers](https://www.houzz.com/ideabooks/57796095/list/automatic-pool-covers) — 103 ideas [See all 2 ideabooks](https://www.houzz.com/ideabooks/users/lathampool) ## Community Q&A **Q: what color liner is it? Blue Hawaiin is part of Latham right?** *(in Photo Questions)* A: Hi Justin, yes Blue Hawaiian is a Latham brand. This is a fiberglass pool, not a vinyl liner. The color is Granite. Thank you! **Q: Are these Blue Hawaiian tiles? If so what is the name?** *(in Photo Questions)* A: Hi Melissa, these tiles look like they are from the Gemstone line and that they are alternating between the 4 colors. Thanks! **Q: Is this Pool Color Majestic Blue?** *(in Photo Questions)* A: Hi Melissa, yes - that is the Majestic Blue. Thanks! **Q: Love the pool color!** *(in Photo Questions)* Do you know the name of the color? or if it was custom? A: Hello! I believe this is pebble beach. Thanks! **Q: Hi, what is the name of this vinyl liner? Thank you!** *(in Photo Questions)* A: Hi Holly, this liner pattern is Hamilton; Cobblestone. Thanks! **Q: Liner** *(in Photo Questions)* What is the name of the liner? A: Hi Kris, my apologies - this is actually a fiberglass pool by Liberty....so this isn't a liner at all. If you are interested in fiberglass - this is the Washington model with the Azure Blue finish. Thanks! --- *Source: Houzz professional profile. Reflects the profile as of 2026-11-09.*