--- title: "Sierra Pacific Windows — Window Sales & Installation | Houzz" canonical_html_url: https://www.houzz.com/professionals/window-sales-and-installation/sierra-pacific-windows-pfvwus-pf~1864450508 markdown_url: https://www.houzz.com/md/professionals/pf~1864450508.md entity_type: LocalBusiness business_name: "Sierra Pacific Windows" category: ["Window Sales & Installation"] image: https://st.hzcdn.com/fimgs/89238e0b077d7763_7604-w400-h400-b0-p0--.jpg address: "11605 Reading Road, Red Bluff, California 96080, United States" latitude: 40.1795 longitude: -122.2383 phone: "(530) 338-3847" website: http://www.sierrapacificwindows.com/ rating: 2.9 review_count: 44 best_of_houzz_awards: 9 followers: 179 last_updated: 2026-09-01 --- # Sierra Pacific Windows > San Diego's Industry-Leading Window and Door Professionals Original Houzz profile: [Sierra Pacific Windows](https://www.houzz.com/professionals/window-sales-and-installation/sierra-pacific-windows-pfvwus-pf~1864450508) ## Professional summary - **Primary category:** Window Sales & Installation - **Location:** Red Bluff, CA - **Serves:** San Diego, Oxnard, Ventura, Camarillo, Ojai - **Houzz rating:** 2.9 out of 5 (44 reviews) - **Best of Houzz:** 9 awards (2018–2026), for Design, Service. ## About ### Houzz Badges - Houzz Pro Software User - Houzz Influencer - 25,000 Ideabook Saves - Verified Hires ### Business highlights - 1 Verified Hire Strikingly innovative windows and doors crafted with time-tested attention to detail; industry-leading energy efficiency; sustainable building practices that put the environment first, and service that puts you first. Welcome to windows and doors that never compromise, made by people who don't either. We offer a wide selection of energy efficient wood and aluminum clad windows for the new construction or remodel and replacement markets. ### Services Provided - Custom Windows - Window Replacement - Window Sales - Bifold Windows - Bifold Doors - Custom Exterior Doors - Custom Folding Doors - Custom Interior Doors - Door Sales - Lift & Slide Doors - Multi-Slide Doors - Multi-Slide Windows ### Areas Served - San Diego - Oxnard - Ventura - Camarillo - Ojai ## Business Details | Field | Value | | --- | --- | | Business Name | Sierra Pacific Windows | | Address | 11605 Reading Road, Red Bluff, California 96080, United States | | Phone | (530) 338-3847 | | Website | http://www.sierrapacificwindows.com/ | | Followers on Houzz | 179 | **Social profiles:** - Facebook — https://www.facebook.com/SierraPacificWindows/ - LinkedIn — https://www.linkedin.com/company/sierra-pacific-windows - Blog — http://www.sierrapacificwindows.com/ ## Contact - **Houzz profile:** [Sierra Pacific Windows](https://www.houzz.com/professionals/window-sales-and-installation/sierra-pacific-windows-pfvwus-pf~1864450508) - **Website:** http://www.sierrapacificwindows.com/ - **Phone:** (530) 338-3847 ## Credentials **Certifications & Awards** - Top 50 Products of 2016 \| Architectural Wall System \| Retrofit Magazine - Professional Builder 2016 Top 100 Products \| Sierra Pacific Specialty Doors - **Best of Houzz:** 9 awards (2018–2026), for Design, Service. **Affiliations** - [Housing First Minnesota](https://www.houzz.com/professionals/schools-and-organizations/housing-first-minnesota-pfvwus-pf~344190101) - [AIA Custom Residential Architects Network](https://www.houzz.com/professionals/schools-and-organizations/aia-custom-residential-architects-network-pfvwus-pf~629398549) - [The American Institute of Architects](https://www.houzz.com/professionals/schools-and-organizations/the-american-institute-of-architects-pfvwus-pf~1350720471) - [NARI of Greater Chicagoland](https://www.houzz.com/professionals/schools-and-organizations/nari-of-greater-chicagoland-pfvwus-pf~311142050) - [AIBD - American Institute of Building Design](https://www.houzz.com/professionals/schools-and-organizations/aibd-american-institute-of-building-design-pfvwus-pf~1544540709) ## Reviews **Overall rating: 2.9 out of 5 — 44 reviews** *Aspect averages:* - Work Quality: 25.0 - Communication: 24.0 - Value: 23.0 ### Featured Review **★★★★★ — Anthony Horan, Dec. 2022** > We have the best windows. Had Anderson and was really disappointed. Leaking air hard to work the latched on Anderson. Now the new H3 windows work great and my heating bill is lower. > Thank You ### All 44 reviews **★ — A H, April 2026** > We ordered a number of windows and doors through Louis Plourde at the Westlake Village, CA location in Nov/Dec 2022 and PAID IN FULL UPFRONT (about 50-60k), including the screens. Sierra Pacific did not install the French Doors with the chosen handle to match the other doors we ordered, and they never delivered the screens despite numerous requests. Louis refused to explain why they installed an extra tall large sliding door that was not what we wanted, and had a handle type I hate and had specifically wanted to avoid. He refused to answer phone calls or meet about why this was and refused to hand over the keys. It is now April 2026 and we still do not have the keys for the doors illegally installed against our contract without our approval (!! at our own house!!). We spent $15k on attorney fees but our scamming contractor refused to even reply and we are told it will cost far more than that to sue in court. He had us pay in full upfront and we were too naive to know that is illegal until it was too late. > > Sierra Pacific will be liable for any theft from our house as they never provided us with keys to the door they installed. WE NEED THE KEYS in order to sell the house WE PAID IN FULL. It has been miserable to live there with no SCREENS, we curse Lou and Sierra Pacific every warm day. Do not make such an expensive purchase from a small owner operated place like this again who can get away with a scam like this without any central corporate oversite. I tried appealing to their legal team but they said the contract was with lou and our scamming contractor and we needed to solve it with them. I filed a police report but the police said they can't help as it is a "contract matter" and we would need to file a civil suit. I have gone by the office to discuss in person a number of times but Lou is never there. > > We are now fully replacing all our upstairs windows and redoing some of the ones they screwed up and I can assure you we will never order from this company again. Many of the seals peeled off within two years, we've had trouble with some of the door latches since we moved back in, and when they installed they left huge ugly scratch marks in the nice dark brown paint finish that show the silver beneath that they never touched up and looks horrible. > > I have consulted with numerous new contractors and they all are in disbelief at what a poor installation job Sierra Pacific did that left us unable to even install shades because the jambs are so uneven and wonky. Apparently they mismeasured too small and then tried to fix it by adding all sorts of sloppy looking pieces of wood that inner shades can't affix to because it is not flat enough. > > Total waste of a lot of money. **Comment from Sierra Pacific Windows:** > We’re very sorry to hear about your experience and understand how frustrating and stressful this situation has been. > > Sierra Pacific Windows takes concerns like this seriously. Based on your review, there are several items mentioned: keys, screens, hardware discrepancies, and installation quality that require a detailed review of your specific order, contract, and project history. > > Because of the nature of these claims, we’re not able to investigate or resolve project-specific issues through a public review platform. However, we do want the opportunity to look into this further and help where we can. > > Please contact our customer support team directly at windows@spi-ind.com > with your name, project address, and any supporting documentation. We will escalate your case internally and ensure it is reviewed by the appropriate team. > > We appreciate you bringing this to our attention and would welcome the opportunity to better understand the situation. **★★ — dvd5, Dec. 2025** > We spent $50k on wood clad SPI windows for our home. After 6 years, we've had the following problems: > 1\. The powder coat finish is already fading on most of the window units > 2\. Most of the larger units are leaking. In the fine print, it notes that you need to annually inspect the caulking at the glazing. Nearly all of our units now need to be re-caulked because the original silicone sealant between the frame and the glass is failing and letting water in at the bottom of the units between the glass and the frame. This is causing damage to the wood sills inside the house and they need to be refinished. > 3\. Several units have popped seals. Though they are "covered" under warranty, it's a joke. They charge high labor rates and shipping, so replacing a 6' by 6' window was $1000 "under warranty". This is a money maker for them. > 4\. Our sliding door fixed pane warped so badly that we couldn't open it any more. Again, replaced under "warranty" at great cost. > 5\. One of our casement windows is warped so badly that it won't close at the top. We're told it's "within spec". > > The only good part is that the warranty crew was polite and neat with their job and apologized for the company policy. They were frustrated because they had to try multiple times to get the factory to ship the right size glass for the replacement. > > Your experience may be different, but ours has been an expensive lesson. **Comment from Sierra Pacific Windows:** > Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the issues you’ve encountered and understand how frustrating and disappointing this has been. > > While we stand behind the quality of our products and our warranty program, it’s clear that your experience has not met expectations and that’s not what we want for any Sierra Pacific Windows customer. > > We would welcome the opportunity to review your situation in more detail and see how we can help resolve this further. Please reach out to our customer care team directly at windows@spi-ind.com, and include your project details so we can connect you with the appropriate team. > > Thank you again for your feedback. > > — Sierra Pacific Windows **★★★★★ — HU-588552433, June 2025** > After 28 years in construction I discovered these folks and for the last 10 years they have been my favorite window and door company! **★★★★ — Joshua Hart, Jan. 2025** > Sierra Pacific makes an excellent product with a few caveats! If you purchase the "Aspen" series of windows/doors, the bespoke nature of the product is fantastic and the quality is EXTREMELY high. These particular units ( at the time of my review ) were manufactured and shipped from their plant in California. I wish we had only purchased this series of windows the extra 30k of cost difference would have been worth the longevity and hassle saving. ( These are the aluminum wrapped wood, or all wood, as far as I am aware ) Their H3 series of windows and doors are manufactured in a plant in Wisconsin which do not share the same high quality of craftsmanship as the Aspen series. > > The Good: > Cost of H3 is lower than that of Aspen. > Aspen quality is extremely high > The windows are truly beautiful. > Locking mechanism on Aspen casements is OUTSTANDING. ( See below about H3 ) > Warranty has been excellent, all the warranty reps/techs are kind/polite. > > The Bad: > The H3 windows and doors creak and pop with the slightest temperature change; the Aspen series in the same structure do not. > Aspen series windows are VERY expensive > H3 product engineering is not good. Latching/locking mechanism on the casements of H3 is poorly engineered, every one that has been operated has bent the locking mechanism despite them being well installed and carefully operated. > H3 double hung units we put in the garage were not able to open before they were installed, they were too "tight" to operate and we had to work with our distributer/dealer to get them fixed. Annoying. > > If I had only purchased the Aspen series, my review would be five stars. I think Sierra Pacific should consider divesting the H3 line into a different brand as the H3 series is hurting their brand IMHO. Best of luck with your project fellow Houzzers. **Comment from Sierra Pacific Windows:** > Thank you for your detailed feedback and for choosing Sierra Pacific Windows for your project. We’re thrilled to hear that you’re impressed with the Aspen series’ quality, craftsmanship, and functionality—our team takes great pride in delivering high-performing, beautiful products. > > We appreciate your honest insights on the H3 series. Continuous improvement is a priority for us, and feedback like yours is invaluable in helping us refine our offerings. > > We’re glad to hear our warranty team was able to assist you along the way. If there’s anything more we can do or further questions we can answer, don’t hesitate to reach out! > > Thanks again! > Sierra Pacific Windows **★★★★★ — Trinh Sapsin, July 2024** > I am a General Contractor building mostly in Redondo Beach, Hermosa Beach and Manhattan Beach. I love working with Dylan, my account rep, he's truly passionate about the product and takes his time in explaining every series available. > > Sierra Pacific team makes it easy for the client to learn, see, touch and feel their windows and doors. They are easy to work with from ordering, delivery, guidance on construction installation and care when the home is completed. They stand behind their services and warranty. Love them! **Comment from Sierra Pacific Windows:** > Thank you so much for your kind words and positive review, Trinh! We're thrilled to hear about your great experience with Dylan and our team. It's our goal to make the process seamless and enjoyable for our clients! We're glad to know our passion and commitment to quality are making a difference in your projects. We truly appreciate your trust in Sierra Pacific Windows and look forward to continuing our partnership in the future! > > And PS - we love following along on social :) **★★ — Mike, July 2024** > We purchased a home where the previous owners built an addition and used Sierra Pacific windows. We chose to use Sierra Pacific to replace the windows on the original portion of the home to match the addition. The windows are nice (albeit expensive) but the customer service is not good. Among a few issues, after installation I realized that the screens for 2 of the windows (we only ordered 5) were the wrong size. I called the sales rep, emailed him and nothing has been done. Shows how little they respect their customers. **Comment from Sierra Pacific Windows:** > Thank you for sharing your experience with Sierra Pacific Windows. We're sorry to hear about the issues with your order and the lack of response from our team. We value our customers and strive to provide excellent service. > > If you can send us an email to: windows@spi-ind.com with your order info we'll address this immediately and ensure the correct screens are sent to you. Your satisfaction is important to us, and we appreciate your patience. Thank you for bringing this to our attention. **★ — G Swatch, April 2024** > We purchased the H3 windows because they looked great but we very much regret it. Any time the sun comes out all of the windows and doors begin making very loud popping noises which is super disturbing. If I could add a video to demonstrate how bad it is, I would. Given these windows were not cheap we are extremely disappointed and would not recommend them to anyone. **Comment from Sierra Pacific Windows:** > We're sincerely sorry to hear about your experience with our H3 windows. Your feedback is crucial to us, and we'd like to address this matter promptly. Please reach out to us at windows@spi-ind.com with more details, including your contact information and any videos or documentation you have of the issue. We're committed to ensuring your satisfaction and resolving this situation to the best of our ability. Thank you for bringing this to our attention. **★ — A H, Feb. 2024** > We ordered through the Westlake Village, CA location in Nov/Dec 2022 and STILL have not received our whole order as of Feb 2024 even though our contractor had promised to finish by March 2023 when we first hired him. **Comment from Sierra Pacific Windows:** > A H - > > We are truly sorry to hear about your experience with our Westlake Village location. Your feedback is important to us, and we would like to address this matter as soon as possible. > > Could you please provide us with more details about your order and the specific issues you encountered? This will help us investigate the situation thoroughly and take appropriate action to resolve it. > > Please feel free to follow up with us via email at windows@spi-ind.com with any additional information you can provide. > > Thank you for bringing this to our attention, and we look forward to hearing from you soon. > > Sierra Pacific Windows **★ — Kenneth Chan, Jan. 2024** > My sales rep convinced me to get Sierra pacific as it would save me money. He recommended vinyl. When the windows arrived they looked good. Once installed that was a different story. The finish was horrible. Can barely slide them open. God forbid my kids get stuck in a fire they are not escaping out the window. My rep reach out and I have reached out to no response. Once these windows are sold to you, your on your own. Attach are some photos I experienced. Trim cut short, order without pull string and they put it, rollers only have 1 wheel and so shallow, windows drag and showing marks. If I could do it over again I would have went with my gut and spent on something worth it. **Comment from Sierra Pacific Windows:** > We're truly sorry to hear about your experience. Quality and satisfaction are our top priorities, and we're disappointed to learn that your windows did not meet expectations. We'd like to understand more about the issues you faced and work to address them promptly. Please reach out to us at windows@spi-ind.com with further details, so we can investigate and assist you effectively. Your feedback is invaluable as we continuously strive to improve our products and services. Thank you for bringing this to our attention. > > Sierra Pacific Windows **★★★★★ — Jerry, Dec. 2023** > Great company with great products and an excellent team, including service. They have an awesome product selection and high-quality finishes and materials. Highly recommend! **Comment from Sierra Pacific Windows:** > Thank you Jerry for your glowing review! We're thrilled that you're happy with your Sierra Pacific Windows. Your satisfaction is our priority, and we're dedicated to ensuring our customers receive the best quality and service. **★★★★★ — Private First Private Last, Dec. 2023** > We purchased our Arizona custom home about 5+ years ago. Our builder selected and installed Sierra Pacific Windows in our home. We love our windows and they seem to built well and are able to handled our tough AZ summer temps . We have reached out to Sierra Pacific a couple of times for some minor service needs, and Ray and his team were so helpful and professional resolving any issues. Sierra Pacific Windows have been excellent and so has Ray and his maintenance team! **Comment from Sierra Pacific Windows:** > Thank you for choosing Sierra Pacific Windows! We're thrilled to hear you're enjoying the quality and performance of our windows. Your satisfaction is our top priority, and we appreciate your support. **★★★★★ — Sue Muth, Dec. 2023** > We have had the best experience with Sierra Pacific. We put all new doors and windows into our house and the level of customer service and expertise have been above all others. I recommend them every chance I get. **Comment from Sierra Pacific Windows:** > Sue - Thank you for sharing your positive experience with Sierra Pacific Windows! We're delighted that our windows & doors have met your expectations. Your satisfaction is incredibly important to us, and we're honored to be a part of your home. **★★★★★ — HU-534180476, Dec. 2023** > Sierra Pacific Windows and Doors are incredible! The service and delivery were top notch and the quality of my custom doors are unmatched! I’m loving my beautiful doors! Highly recommend. **Comment from Sierra Pacific Windows:** > We're delighted to know that you're happy with your Sierra Pacific Windows. Thank you for sharing your positive experience. We're committed to providing top-notch products and service to all our customers! **★ — BRB, Nov. 2023** > I ordered a screen door while ordering many many new windows. The screen door was a curiosity. It came in pieces... and I mean pieces. other than the rectangular screen door to fit a standard door width and height, everything else was in pieces that needed to be cut to size. And I mean there were many parts. The base channel that needed to be cut, hinge channel that needed to be cut, the so called "stops" that surround the door frame... the stops were sent as 3, 9 foot long pieces of extruded aluminum the needed to be cut. The handle came in pieces and even the door frame had no "hole" ready to install the handle so thjat has to be cut. > > To top it off, it came with directions for a R Lang manufactured door.. which was not even the right manufacturer. So wrong directions. > > I wanted to return the door but when I called Scott Krebs, the company sales rep, he said no returns on "custom" orders. What is "custom" about this order? It is in pieces that will require us to hire someone with the proper cutting tools to install. The door where it is to go in is standard height and width. > > Giving them one star is being gracious! **Comment from Sierra Pacific Windows:** > Dear BRB, > > Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you encountered with the screen door you purchased alongside our windows. We understand your disappointment with the delivery and assembly process, as well as the incorrect instructions provided. > > Our aim is to provide products that offer convenience and ease of installation, and we regret that your experience did not reflect this commitment. We truly value your feedback as it helps us improve our processes and better serve our customers. > > We'd like to make things right. Please reach out to us at windows@spi-ind.com, and our team will work diligently to address your concerns and explore possible solutions to ensure your satisfaction. > > Again, we apologize for the inconvenience this has caused you and appreciate your understanding. > > Best regards, > Sierra Pacific Windows **★ — Mary Van Beusekom, Nov. 2023** > Very poor-quality windows and doors. Brand-new units are peeling and cracking, pieces were missing or needed sanding. Hard to open and close the windows. I would definitely not recommend. **Comment from Sierra Pacific Windows:** > We're truly sorry to hear about your experience. Quality and satisfaction are our top priorities, and we're disappointed to learn that your windows and doors did not meet expectations. We'd like to understand more about the issues you faced and work to address them promptly. Please reach out to us at windows@spi-ind.com with further details, so we can investigate and assist you effectively. Your feedback is invaluable as we continuously strive to improve our products and services. Thank you for bringing this to our attention. **★ — gravitytoy, Oct. 2023** > We ordered Sierra Pacific doors and windows as part of a $50k+ package to replace our existing units during a remodel. We ordered black prefinished interiors to help save time, but the quality of the finish is not what the website claims. Paint was peeling, missing in some areas, and the underlying wood was quite rough. There will be a fair amount of touch-up work to get these looking good. The Shasta doors were a total mess: We had to return/replace 5 of the french doors for numerous issues including operable panels that would not close and jambs that were not properly assembled, There was silicone sealant unevenly applied all over the glass, missing screws, large gaps, and just poor workmanship in general. While all the doors now function properly, 4 of the 5 are randomly making loud popping noises - presumably from expansion and contraction. This noise is so loud and abrupt that it wakes us up when sleeping. Additionally, the screen door fit is sloppy and loose, and sounds like fingernails on a chalkboard when you open and close them. Very poor quality overall and definitely not what we expected when we chose Sierra Pacific. > > I would suggest avoiding Sierra Pacific, and to look at other brands like Pella or Marvin. Sierra Pacific cannot control the quality of the products they produce, and through our service interactions, appear uninterested in trying to meet our expectations. We now begrudgingly accepting that these are the doors and windows that we have to live with and we're hopeful (but not confident) that we won't experience additional problems as these windows age. Not the peace of mind you want when you make a window selection. **Comment from Sierra Pacific Windows:** > Rich - > > We're truly sorry to hear about your disappointing experience with Sierra Pacific doors and windows during your home remodel. Your detailed feedback is invaluable, as it sheds light on some concerning quality issues you encountered, such as the finish quality, operational problems, and noise disturbances. > > It's disheartening to hear that Sierra Pacific did not meet your expectations and that your service interactions left you dissatisfied. > > We appreciate your candid feedback and will do our best to relay your concerns to the manufacturing department. It's our hope that future customers may benefit from improvements based on your experiences. > > If there is anything you would like to discuss further please do not hesitate to reach out to us at: windows@spi-ind.com > > Thank you for sharing your honest perspective, and we hope your home remodeling project turns out to be more enjoyable as you continue with it. > > Sincerely, > Sierra Pacific Windows **★ — Susan Singer, Oct. 2023** > I am so disappointed in the windows the company that I bought the house from had the windows put in. Kept washing the windows streaks stayed on them. Emailed them nice to work with though. They replaced the windows but again they have streaks in them. It is in between the double pain. When sun shines on them they look terrible. Would not recommend them windows at all. Tried everything I could think of to clean them. **Comment from Sierra Pacific Windows:** > Hi Susan - We appreciate you taking the time to share your experience with Sierra Pacific Windows, although we are truly sorry to hear about the issues you've encountered. Your feedback is essential to us, and we take it very seriously. We understand your frustration and would like to address your concerns promptly. > > First and foremost, we apologize for the condition of the windows you received. This falls well below the standards we set for our products, and it is unacceptable. > > We would like to initiate the process of resolving these issues promptly. To expedite this, could you please provide us with your order number and contact details? You can send this information to us at windows@spi-ind.com. Our team will reach out to you directly to address your concerns and find a solution that meets your satisfaction. > > Once again, we apologize for any inconvenience you've experienced and thank you for bringing this to our attention. We are committed to making things right and ensuring that you have a positive experience with Sierra Pacific Windows. **★★★ — Spencer Hamons, Sept. 2023** > Built a new house and a 60 x 80 hangar with approximately $53,000 worth of Sierra Pacific windows. The windows are beautiful and were packaged nicely. Other than a few staples not being fully seated, the windows themselves were good. A couple of the windows had leaks that had to be caulked, which shouldn't happen on windows that cost this much. The most disappointing thing about these windows is the screens. The screens feel as if they are one some windows you buy on discount sale at Lowes or Home Depot. Every screen we received had small holes and tears, along with creasea in the screen material, all this was noticed right after we received the windows. Our builder knows my wife and I are picky about the details and he suggested we remove the screens immediately and take them to our secured storage area so no trades could damage them. We had months before the house was completed so we asked Sierra Pacific about replacements, at least for the 8 screens that were truly jacked-up horribly, but they told us we would have to go through our local distributor. There response was that they sent the screens to a local glads shop and had them replace the screens with better material. For the premium cost of these windows, the subpar material and unwillingness to replace the screens is unacceptable, so beware of this if you buy Sierra Pacific windows. We just finished building our hangar and installed our last 12 windows and out of those 12, eight had the same problems with their screens. **Comment from Sierra Pacific Windows:** > Spencer - > > Thank you for taking the time to share your experience with Sierra Pacific Windows, and congratulations on the completion of your new house and hangar. We're truly sorry to learn about the issues you've encountered with the screens and the few minor packaging concerns. Your satisfaction is incredibly important to us, and we want to address these matters promptly. > > Regarding the screen quality, we understand your disappointment and agree that screens should meet the highest standards, especially given the premium nature of our windows. We apologize for any inconvenience this has caused you. We are committed to resolving this issue to your satisfaction. > > To expedite this process and ensure that you receive the quality you deserve, please share your order number and contact details with us at windows@spi-ind.com. Our team will reach out to you directly to address your concerns and discuss potential solutions, including replacements for the damaged screens. > > Your feedback is instrumental in helping us improve our products and services, and we value the opportunity to make this right for you. We appreciate your patience and understanding. We hope to hear from you soon. **★ — brookeschembri, Sept. 2023** > It has been a nightmare working with Sierra Pacific. We ordered windows for our new house and they arrived in terrible shape. The construction is shoddy and the material is flimsy. Every window looks like it was put together by a child. Several windows arrived malfunctioning and already require repairs (we have not even moved in yet!). There is no quality control whatsoever. Customer service does not care--they just say the windows are within their standards and they will not take them back. The windows are completely misrepresented on their website, with false descriptions touting them as the nicest windows on the market. If you want your house to look like a dilapidated dump these are the windows for you. Otherwise, I'd recommend any other window supplier over Sierra Pacific. **Comment from Sierra Pacific Windows:** > Hey Brooke - We are deeply disappointed to hear about your recent experience with Sierra Pacific Windows, and we sincerely apologize for the issues you've encountered. Your feedback is invaluable to us, and we take it seriously. Our commitment is to provide high-quality windows and exceptional service, and it's disheartening to learn that we fell short of your expectations. > > First and foremost, we would like to express our sincere apologies for the condition of the windows you received. This is not the standard of quality that we aim to deliver, and we understand your frustration. We are dedicated to addressing these concerns and ensuring that you have windows that meet your satisfaction. To expedite the resolution process, please share your order number and contact details with us at windows@spi-ind.com. Our team will reach out to you directly to discuss your concerns and work towards a solution tailored to your needs. > > Thank you for bringing this to our attention, and we look forward to resolving these issues soon. **★ — katiemacnuts, Aug. 2023** > My Sierra Pacific windows leak! They don’t honor their guarantee. I am terribly disappointed in these windows. They were expensive. They leaked from the beginning. **Comment from Sierra Pacific Windows:** > Hi Katie - > This is not the customer service or experience we like to hear about. We would like to connect with you to learn more about the leaking windows and how we can address and resolve the issues. If you're comfortable doing so, please reach out to us directly at windows@spi-ind.com. We hope to hear from you soon. **★ — HU-562620077, July 2023** > This company is running a scam, or at a minimum is totally unethical. > > Their windows are completely defective, and they do not stand by them. They want to charge you to fix their defective products. > > We have them in our current home--the seventh property I have owned in this state. We have never had a window seal break until we moved into this house, where they break CONSTANTLY. We've already replaced a dozen, and we are about to replace nine more. > (The normal failure rate would be about 1% in this climate, but we are about to replace our 20th window, so closer to 50% failure rate. Clearly defective in every way. The windows are all fogged and horrible looking, and they fail constantly.) > > Also, the service people lie to you and try to intimidate you. Our local office was terrible to us over the phone. They tried to push us into paying thousands of dollars to have the company come and replace our defective windows--which they should do for free. > > Basically, they are selling you something that they know doesn't work, and then charging you thousands when you call to say it's broken (again--and again and again). > > The customer service people are hostile and rude, and try to bully you out of your money. > > I have never had such a horrible experience with a consumer product. > > On top of it, I understand that the company is owned by a billionaire, whose business seems to be scamming ordinary people out of their money by selling them a defective product. > > Whatever you do, do NOT buy these windows. > > Run as far as you can away from this horrible company. **★ — JP Bran, Feb. 2023** > I would strongly recommend NOT ordering Sierra Pacific Windows. I ordered sliding doors, French door and 4 windows from them in December 2021. After waiting more than six month, the orders arrived for installation in June 2022. Unfortunately, the windows did not meet the order specifications so i returned them through the distributor. Instead of expediting the orders given the mistake on Sierra Pacific windows side, it seemed to have been put back on order. It is now February 2023 (7 month later) and I am still waiting for my new windows. In the meantime, I am finding the sliding doors of shoddy manufacturing quality with nicks that are visible to the eyes, and water leaking on the fixed side of the panel when it rains. I had contacted the Sierra Pacific representative and was informed that such leak is normal and they did not even bother to send a representative to check the issue. In addition, the screen door is coming off track, which should not happen to new sliding doors. This project is taking over a year to complete, which is inexcusable even with the supply chain issues due to COVID. **Comment from Sierra Pacific Windows:** > Hi JP - we are sorry to hear about your poor experience. This isn't the type of feedback we like to hear. We would like to gather more information about your order to help find a resolution to your issues. Please send us an email to: windows@spi-ind.com with your order number, who you ordered through, your location and any other info you have and we can go from there. Thank you. **★★★★★ — HU-261282909, Oct. 2022** > From the time I initially reached out to Dan, he was very responsive and immediately called me back. He took all of my information down, he listened attentively to what I wanted and the functionality that was important to our house. He took the time, many times, to record videos thoroughly walk me through the various options, including the mechanisms that would work well and made alternative recommendations when I was unsure. I would highly recommend this company for all of your door and window needs. Due to supply chain issues, I do not have the windows, but am excited to receive them (hopefully) soon. **★ — peterlukens, Oct. 2022** > SP is an inferior product to competing high-end brands, Marvin, Anderson and even Pella. My contractor talked me into purchasing 9 SP windows, a set of double french doors and a large SP bi-fold door. I have regretted it since the day they were installed. The quality and finish is far worse than the equivalent existing Anderson windows and doors in our home. They just feel flimsy and delicate, which is obviously not desirable. The SP window locking mechanism (double latches on the sash) is also unattractive and needs constant adjustment. The finish is so sloppy that you will spend more in re-sanding, priming and painting than you would have if you chose one of the premium brands. The locking hardware of the windows is very poor quality as well. Finally, their service is non-existent. My windows and doors were delivered with the wrong hardware and without weatherstripping over 5 months ago and they still haven't been able to remedy. Bad product. **Comment from Sierra Pacific Windows:** > Hi Peter - we are sorry to hear about your poor experience. This isn't the type of feedback we like to hear. We would like to gather more information about your order to help find a resolution to your issues. Please send us an email to: windows@spi-ind.com with your order number, who you ordered through, your location and any other info you have and we can go from there. Thank you. **★ — Jacob Bricca, Oct. 2022** > 8 of the 14 sash windows we had installed now have cracks in them, only 7 months after installation. Obviously there was a manufacturing error and, after much work, they have finally offered to replace all 14. But they are doing nothing to help with the cost of repainting them, so our beloved contractor is now spending his own money out of pocket to fix their mistake. We're still in talks with them but so far they seem unwilling to actually stand by the damage caused with their faulty product. And we are wondering whether we ever should have replaced our windows in the first place. **Comment from Sierra Pacific Windows:** > Hey there - we are sorry to hear about your experience. This isn't the type of feedback we like to hear. We would like to gather more information about your order to help find a resolution to your issues. Please send us an email to: windows@spi-ind.com with your order number, who you ordered through, your location and any other info you have and we can go from there. Thank you. **★★★★★ — HU-320286626, Oct. 2022** > 23 windows and doors sent all the way to new zealand. All arrived perfectly constructed snd glazed with 0 issues. > > Looking forward to the next project **★ — corvidae, Sept. 2022** > SPW has decreased their quality dramatically while increasing their price significantly. I recently had a project with two of their multifold door and window units. The door system was 17k the window system was 7k. On both systems SPW could not even take the care to ensure the rail and stile of the individual units were aligned. The pilot holes were not drilled square nor were they accurately placed. The silicone looked like it was slopped on by a drunk monkey. The unit was incorrectly labeled. I could go on. I have used SPW for many projects over the years but never again. They have gone down the toilet. Take your business somewhere else! **Comment from Sierra Pacific Windows:** > Hey Corvidae - we are sorry to hear about the issues you're having. This isn't the type of experience we aim to offer. Would you mind sending us an email to: windows@spi-ind.com with your order number, who you ordered through, your location, and any other info you have and we can look into this and see how we can help. Thank you. **★ — HU-369066499, Sept. 2022** > We have damaged windows in our new house one had a screw coming in through the track from the other window, one has a scuff on the outside and some damaged weather strips. The rude sierra pacific windows tec pounded out the screw and filled with the wrong color caulking. Not a satisfactory repair. Then on the scuff he just chipped at it with a chisel. Again not a professional repair. Very disappointed with our windows and customer service. Also he showed up without the new weather strips. Stay clear of this company. **Comment from Sierra Pacific Windows:** > Hey there - we are sorry to hear about your poor experience. This isn't the type of feedback we like to hear. We would like to gather more information about your order to help find a resolution to your issues. Please send us an email to: windows@spi-ind.com with your order number, who you ordered through, your location, and any other info you have and we can go from there. Thank you. **★ — billiearceneaux, Aug. 2022** > Be advised that customer service and support from Sierra Pacific appears to be non-existent after the point of sale. After spending almost 70K on windows, we were tersely informed that we had to contact our supplier for help to troubleshoot a problem with windows that don’t close. Very upset about our predicament, having chosen the wrong window company. **Comment from Sierra Pacific Windows:** > Hey there - we are sorry to hear about your poor experience. This isn't the type of feedback we like to hear. We would like to gather more information about your order to help find a resolution to your issues. Please send us an email to: windows@spi-ind.com with your order number, who you ordered through, your location and any other info you have and we can go from there. Thank you. **★ — HU-785456157, June 2022** > There’s no way to get in touch with this company. My brand new windows are leaking, and I’ve tried calling every number listed for them (they don’t work), the links to contact them on their site are broken, and their contact form gives an error message when you submit a request. **Comment from Sierra Pacific Windows:** > Hey there - so sorry about the inconvenience - we experienced a network outage but have restored phones and email. Send us an email at cstroman@spi-ind.com with a bit of information about where you are located and who the windows were purchased through and we will get you connected with the service team to help. **★★ — Michael Winey, Oct. 2021** > I have been a home builder for over 35 years. I purchased the Sierra Pacific Windows through my local Ace Hardware Store. The salesperson promoted the product due to the exceptional warranty. This was new construction and I spent over $40,000 on Windows and Doors . In less than 1 year the powder coated paint on three of my sliding glass doors has delaminated. I touched one up with the paint kit. SP replaced one door but all the labor was on me to install the new door. It cost me $250 to have the old door removed and the new door sanded, stained, sealed and installed. I have a second door that also needs to be replaced. The replacement door is sitting in my garage waiting to be installed by SP. It has been over 40 days and they are non-responsive to even scheduling the repair. I understand things are difficult right now but the lack of communication is very unprofessional. There is no reason why this appointment can't be scheduled. My sales person has been emailing the company weekly for me with no results. If I had to do it again I would never purchase this product from SP. **Comment from Sierra Pacific Windows:** > Hi Michael, we are sorry to hear this. Could you please email us with more information, the address of the project, city and state of the Ace Hardware Store and any contact information of your sales person please? We would like to look into this for you. windows@spi-ind.com > > Thank you. **★★★★★ — Andrew Weinel, June 2021** > We got 9' doors to replace our old Pella doors from the 1970's with transoms. We are enjoying not hearing every sound outside anymore and the visability that these large doors allow. So far these seem very high quality and we are very happy with our purchase. **★ — Karen Parker, Dec. 2020** > I am resorting to this forum for expressing my frustration with Sierra Pacific because I am getting no response or remedy from the Irvine store. Our new house is 9 months old and we are avoiding 3 doors because they either won't open easily, won't lock consistently or will not lock at all. We choose SP for our home because of the advertised quality, looks and customer service; obviously we are not getting what we thought. > As lovely as they are, I would not recommend them to anyone. > 3/23/22 update. Their service team did come out and fixed one of the problems so we can use that door. One other door was adjusted but has gone back to not working well and the biggest problem has not be fixed. SP blames the contractor and the contractor blames the installer and the installer won't answer my phone calls. So we are stuck with a glass door that I have to kick to get to open. **Comment from Sierra Pacific Windows:** > Hi Karen – > > We are very sorry to hear this and we have checked in with our Irvine team to make sure we can have these issues addressed for you. They have confirmed that they have set up an appointment with you for an onsite visit this week. > > We hope this will resolve any frustration you’ve had. > > Thank you, > > Sierra Pacific Windows **★ — gaildig, Nov. 2020** > I had a terrible experience with Sierra Pacific about 4 years ago. I purchased their new aluminum clad wood windows and they were poorly manufactured. Even the technician that came out said they were having problems with them. I wound up taking three separate days off from work for them to come inspect the windows and continue to give me the run around. All they did was stall and make promises they did not keep. Finally I gave up. I have to use air block caulk and V-strip on these windows. I would not recommend this company at all as they did not honor their warranty and were difficult to deal with. **Comment from Sierra Pacific Windows:** > Hello Gaildig – > > We are very sorry to hear about your experience. This is not the type of feedback we typically receive about our customer service and we’d like hear more about what is going on with your windows. Can you please send us an email to cstroman@spi-ind.com with more information. > > Thank you, > > Sierra Pacific Windows **★★★★★ — Sustainable Design, LLC, Sept. 2020** > We really appreciate Sierra Pacific's dedication to sustainability, especially in the way they manage their forests. Their interior and exterior finish choices are wider than any other window manufacturer we have seen, including their style and sticking options. Sierra Pacific window sizing increments and part number system are logical, intuitive and easy to use. We are also impressed with the construction of their windows as well as their hardware and style. > > We have used Sierra Pacific windows on two projects thus far and are looking forward to the next! **Comment from Sierra Pacific Windows:** > Thank you for the kind feedback Sustainable Design team. Honored to be able to provide you and your clients with quality windows. We look forward to future projects. We appreciate you taking the time to leave feedback. > > Thanks again. > Sierra Pacific Windows **★★★★★ — Jacques Etchegoyhen, July 2019** > We has a Sierra Pacific Door technician out today to adjust some doors that were sticking occasionally after four years of use. We have really liked the doors and windows. I offered to pay the invoice, and said "no charge." I am impressed, and would highly recommend Sierra Pacific Windows and Doors! **★★★★★ — Westside Stone Hardwood and Supplies, May 2019** > Professional service, Variety of products and quality I could trust. That is my experience with Sierra Pacific. I enjoyed working with the representative and was impressed with the timing of the shipping. **★★★★★ — Theresa J., April 2019** > Great companies are defined by superior products and service, along with outstanding employees who are responsive, knowledgeable, and courteous; Sierra Pacific delivers on all of this, at the time of sale and for years, afterward. The company's passion for taking care of its customers is clear. I recommend Sierra Pacific Windows without hesitation! **★★★★★ — BCI Custom Homes, May 2018** > We have used Sierra Pacific Windows for years and always been satisfied with their high quality windows and sliding glass doors. Their large selection and fair pricing on countless projects continues to impress us. **Comment from Sierra Pacific Windows:** > Thank you for the review! We are committed to providing quality products and exceptional service so it is a pleasure to hear your experience. **★★★★★ — Ed Richardson, March 2018** > This is the second time we have used Sierra Pacific for windows. We were so pleased with the first installation that we went with them again in another home. The product is high quality and the local rep visited our job at several times before, during and after installation to be sure we were happy and that the work was done properly. We then had them do the windows in our daughters home with equal satisfaction. **Comment from Sierra Pacific Windows:** > Thanks for the review Ed! Glad to hear you had several great experiences with our people and products. **★★★★★ — User, Feb. 2017** > Quality products at a price point that fits my customers budget. Jim has done a great job explaining the details and options available for windows and doors. Customer service has been very good as well. **★★★★★ — calarch, Jan. 2014** > In searching for a manufacturer of new, high quality aluminum clad wood windows, my contractor suggested I contact Sierra Pacific Windows. I was very familiar with the big name manufacturers with the large marketing budgets, but hadn't heard of Sierra Pacific. As I came to learn, they are a lumber manufacturer who provides a lot of wood to the other window manufacturers, so they have the benefit of lower supply costs, which translates to lower selling costs. I was extremely pleased with the value I received, the quality of the windows, and the level of service I received working with the sales rep. **★★★★★ — Cullum Homes, Nov. 2013** > Sierra Pacific has been providing exterior windows and doors in our homes for a number of years. The Sierra Pacific ethic is on point and their craftsmanship is outstanding. As a builder, we were able to take a tour of their facility and confirmed our belief in their quality. Being a family owned business, like Cullum Homes is, we appreciate the extra effort and the relationship Sierra Pacific provides. ## Selected projects - [This Old House 2021 Idea House - Modern Barnhouse](https://www.houzz.com/hznb/projects/this-old-house-2021-idea-house-modern-barnhouse-pj-vj~6800459) - Location: Saint Paul, MN - Photos: 10 - [Baily Residence](https://www.houzz.com/hznb/projects/baily-residence-pj-vj~6420385) - Location: Not specified - Photos: 7 - [The Magnolia](https://www.houzz.com/hznb/projects/the-magnolia-pj-vj~6417681) - Location: Scottsdale, AZ - Photos: 3 - [Kasia Karska Residence](https://www.houzz.com/hznb/projects/kasia-karska-residence-pj-vj~6566013) - Location: Not specified - Photos: 7 - [5 Palmetto Residence](https://www.houzz.com/hznb/projects/5-palmetto-residence-pj-vj~6293725) - Location: Not specified - Photos: 14 - [Red Ledges](https://www.houzz.com/hznb/projects/red-ledges-pj-vj~6541366) - Location: Not specified - Photos: 20 - [Trundy Residence](https://www.houzz.com/hznb/projects/trundy-residence-pj-vj~6293684) - Location: Cape Elizabeth, ME - Photos: 8 - Description: Cottage style home featuring our double hung windows, awning and inswing patio doors. The wood species used was pine, with 5/8" simulated divided lite and the interiors were prefinished with white frames and black sashes. Builder: Justin Fletcher Homes Architect: Bruce Butler / By Design Photographer: Irvin Serrano Photography - [Weave Desert Abode](https://www.houzz.com/hznb/projects/weave-desert-abode-pj-vj~6417362) - Location: Not specified - Photos: 6 - [Silver Leaf Residence](https://www.houzz.com/hznb/projects/silver-leaf-residence-pj-vj~6293742) - Location: Not specified - Photos: 3 - [Upwall Design Residence Project](https://www.houzz.com/hznb/projects/upwall-design-residence-project-pj-vj~6463462) - Location: Park City, UT - Photos: 10 - [Tree House](https://www.houzz.com/hznb/projects/tree-house-pj-vj~5741210) - Location: Not specified - Photos: 7 - [Whitefish Contemporary Home](https://www.houzz.com/hznb/projects/whitefish-contemporary-home-pj-vj~5682303) - Location: Whitefish, MT - Photos: 14 - [Grand View](https://www.houzz.com/hznb/projects/grand-view-pj-vj~5421888) - Location: Not specified - Photos: 13 - [Mariposa](https://www.houzz.com/hznb/projects/mariposa-pj-vj~5389950) - Location: Phoenix, AZ - Photos: 25 - Description: Architect: Higgins Architects⁠⠀ Builder: Arcadia Custom Builders⁠⠀ Interior Designer: Krissie Young Design⁠⠀ Photographer: Eric Kruk Photo⁠⠀ - [Young Home](https://www.houzz.com/hznb/projects/young-home-pj-vj~4418510) - Location: Tuscaloosa, AL - Photos: 11 - [Waterman](https://www.houzz.com/hznb/projects/waterman-pj-vj~2928789) - Location: Gilbert, AZ - Photos: 8 - Description: A Finer Touch Construction - [Arizona New Traditional](https://www.houzz.com/hznb/projects/arizona-new-traditional-pj-vj~3030676) - Location: Phoenix, AZ - Photos: 8 - [Calgary Home Remodel](https://www.houzz.com/hznb/projects/calgary-home-remodel-pj-vj~3007228) - Location: Calgary, AB - Photos: 5 - [Newcastle Home](https://www.houzz.com/hznb/projects/newcastle-home-pj-vj~3005102) - Location: Newcastle, CA - Photos: 6 - [Modern Mountain Home](https://www.houzz.com/hznb/projects/modern-mountain-home-pj-vj~2983136) - Location: Truckee, CA - Photos: 6 [See all 48 projects](https://www.houzz.com/professionals/window-sales-and-installation/sierra-pacific-windows-pfvwus-pf~1864450508) ## Video - [Company video](https://player.vimeo.com/external/840744062.m3u8?s=34f5caf9ac9a7907f91739413a441f7422512c99&oauth2_token_id=1384357804) ## Frequently Asked Questions **What warranty do you provide on windows and installation?** We offer industry-leading warranties on our windows and doors, ensuring years of trouble-free performance. You can find detailed warranty information on our website to understand the comprehensive coverage we provide for our products. **Do you sell and install energy-efficient windows?** Yes, we specialize in energy-efficient windows. Our wide selection includes wood and aluminum-clad options designed for both new construction and replacement projects. We also offer advanced glazing options like dual and triple pane glass with low-E coatings to enhance your home's comfort and energy performance. **Do you offer double-pane and triple-pane window options?** Absolutely. We offer advanced glazing options, including both dual and triple pane glass. These, along with double or triple low-E coatings, are designed to significantly improve your home's energy efficiency and comfort. **Do you install custom-sized or specialty-shaped windows?** Yes, we absolutely offer custom-sized and specialty-shaped windows. Beyond our wide range of standard styles like casement, awning, and bay windows, we welcome custom designs by request to perfectly match your unique architectural vision. **What window materials and types do you offer?** We offer a diverse range of window materials and types to suit any home. Our materials include durable Aluminum Clad, classic All-Wood, innovative H3 Fusion Tech, and Vinyl. You can choose from styles like Casement, Awning, Single & Double Hung, Horizontal Slider, Special Shape, Bay & Bow, Bi-Fold, and Multi-Slide Plus windows. *FAQ content may be generated based on the Pro's Houzz profile and website.* ## Ideabooks - [Editorial Ideabook Features](https://www.houzz.com/ideabooks/117598181/list/editorial-ideabook-features) — 8 ideas - [Sierra Pacific Product](https://www.houzz.com/ideabooks/122869277/list/sierra-pacific-product) — 1 idea - [Palmetto Bluff Home](https://www.houzz.com/ideabooks/115668885/list/palmetto-bluff-home) — 10 ideas - [Stony Creek Cottage \| CK Architects](https://www.houzz.com/ideabooks/108659355/list/stony-creek-cottage-ck-architects) — 14 ideas - [Flathead Lake Montana Retreat \| TL Custom Homes Inc](https://www.houzz.com/ideabooks/107658337/list/flathead-lake-montana-retreat-tl-custom-homes-inc) — 5 ideas [See all 5 ideabooks](https://www.houzz.com/ideabooks/users/sierrapacwindows) ## Community Q&A **Q: Who manufactures the sliding doors in this photo?** *(in Photo Questions)* Who manufactures the sliding doors in this photo? A: We do, Millmilla - https://sierrapacificwindows.com/ Let us know if you have any questions. **Q: windows question** *(in Photo Questions)* Do you know which of line of windows from SP these are? Is that a stained or painted finish on the interior? A: These are our Aspen Casement and direct glaze windows. The interior is pine so most likely stained by builder or home owner to match the interior trim. **Q: What is the name of the. corrugated siding & company it comes from?** *(in Photo Questions)* corrugated siding? A: We recommend contacting the builder for more info on the siding: RPM Masonry & General Contracting Inc. **Q: Love the floor! Do you have info on brick manufacturer and grout color** *(in Photo Questions)* Where could I purchase the brick? A: Hi there - we are the window manufacturer for this home. It would be best to connect with the contractor - Arcadia Custom Homes, for the brick info. **Q: Maricopa or Scottsdale?** *(in Photo Questions)* Why does the main pic say Maricopa, but project location Scottsdale?! A: Hey Michelle - thanks for your question - Scottsdale is a city in the eastern part of Maricopa County, Arizona, United States, part of the Greater Phoenix Area. Hope this helps. **Q: Did these windows come painted black on the interior?** *(in Photo Questions)* I love how light these windows look on the inside, even with the black paint. How did this look get achieved with the Sierra Pacific H3 Casement windows?? Did some of the interior factory framing of the window have to be painted white with the white trim that is added after installation? A: Yes, only the sash is painted black on this one. --- *Source: Houzz professional profile. Reflects the profile as of 2026-09-01.*