--- title: "Balsam Hill — Furniture & Accessories | Houzz" canonical_html_url: https://www.houzz.com/professionals/furniture-and-accessories/balsam-hill-pfvwus-pf~2080433905 markdown_url: https://www.houzz.com/md/professionals/pf~2080433905.md entity_type: LocalBusiness business_name: "Balsam Hill" category: ["Furniture & Accessories"] image: https://st.hzcdn.com/fimgs/aa63886b0fa18c1b_7227-w400-h400-b0-p0--.jpg address: "50 Woodside Plaza, Suite 111, Redwood City, California 94061, United States" latitude: 37.4647 longitude: -122.2304 phone: "(888) 552-2572" website: http://www.balsamhill.com rating: 2.6 review_count: 17 followers: 83 last_updated: 2026-09-17 --- # Balsam Hill Original Houzz profile: [Balsam Hill](https://www.houzz.com/professionals/furniture-and-accessories/balsam-hill-pfvwus-pf~2080433905) ## Professional summary - **Primary category:** Furniture & Accessories - **Location:** Redwood City, CA - **Houzz rating:** 2.6 out of 5 (17 reviews) ## About ### Houzz Badges - 10,000 Ideabook Saves Balsam Hill offers the most luxurious, realistic-looking artificial Christmas trees, wreaths, and garlands on the market. Our award-winning, ultra-realistic Christmas trees have graced the stage of popular TV shows including Ellen and Oprah. It has been featured in a variety of design and lifestyle magazines including Food & Wine, Country Living, Coastal Living, Good Housekeeping and more. Visit us at www.balsamhill.com to see the Balsam Hill difference. ## Business Details | Field | Value | | --- | --- | | Business Name | Balsam Hill | | Address | 50 Woodside Plaza, Suite 111, Redwood City, California 94061, United States | | Phone | (888) 552-2572 | | Website | http://www.balsamhill.com | | Followers on Houzz | 83 | **Social profiles:** - Facebook — http://www.facebook.com/balsamhill - X (Twitter) — https://twitter.com/balsamhill/ - Blog — http://blog.balsamhill.com/ ## Contact - **Houzz profile:** [Balsam Hill](https://www.houzz.com/professionals/furniture-and-accessories/balsam-hill-pfvwus-pf~2080433905) - **Website:** http://www.balsamhill.com - **Phone:** (888) 552-2572 ## Reviews **Overall rating: 2.6 out of 5 — 17 reviews** *Aspect averages:* - Work Quality: 10.0 - Communication: 10.0 - Value: 10.0 ### Reviews **★ — whippurs, Dec. 2023** > BUYER BEWARE. This company has extremely poor customer service. > > A 30-day return policy on holiday-specific merchandise. > > If you order before the holidays, be sure you open and assemble in full. Returns after 30 days of purchase will NOT be considered. > > Lesson learned Mr Harman. **★ — hallmark26, Nov. 2023** > I got scammed by the Balsam Hill company. I bought a tree on sale for $1800.00 and less than a year later, most of the lights went out. They gave me a very hard time about replacing it and even suggested that I go to Home Depot and buy more lights to put on there. Finally I got them to replace it but they wanted the original tree back. My poor husband and I had to wrestle a 9 ft tree into 2 refrigerator boxes and return. They then sent me a replacement tree that was $300.00 cheaper because mine was out of stock. The new tree lights lasted 1 year again! That time when I called they said “we don’t warranty replacements.” So in other words, they replaced my defective tree, with another defective tree. Their customer service is horrible. > I would never buy anything from them again. We thought we were investing in a tree to last for many years. Not the case. This year we are going to cut all of the lights off and restring. We have to try to get our moneys worth. For 2 older people, this is very difficult work. Very sad that they do not stand behind their products. \#balsamhill **★ — Maria Ricci, Nov. 2021** > Terrible customer service!! > > Four years ago, we purchased a beautiful 7.5 Douglas Fur pre-lit Christmas tree. At the time, we purposely spent a little extra ($950.00) to get a tree that would be meant to last. This tree was advertised as one of their exclusives-calling it, "highly realistic artificial true tree technology system (remote operated)". It was advertised as easy to install and maintain. The tree included storage bags for each section and we stored it as directed per the manual. The tree came with a standard three-year warranty-no option to purchase a longer warranty. This year, the lights for three out of the four sections stopped working. We used the enclosed troubleshooting manual to guide us in trying to repair the tree. None of the troubleshooting suggestions worked. We contacted Balsam Hill several times but they failed to assist us. After escalating this matter to the management staff, they offered to send us two sets of free lights, which would not even fix one section of the tree. We offered to purchase an extended warranty (was not offered at the time of purchase but is offered now) to get the tree working for this Christmas. Balsam Hill would not work with us. They suggested that we restring the tree with all new lights from a big box store. After spending a considerable amount of money, that response was unacceptable. Ultimately, they referred us to the "loyalty" department. That department basically told us our case was denied because we refused to accept the two free sets of lights which were initially offered. We have purchased several products from this company and the products have all been of great quality. It is unfortunate that a successful company would prefer to lose a loyal costumer over a tree which most likely has a large profit margin. We will no longer be using Balsam Hill for our holiday products. Balsam Hill’s costumer service is subpar. Please do your research before you consider making a purchase from this company. Extremely disappointing!! **★ — George Swygert, Dec. 2019** > I am so upset. I ordered a brand new tree. Spent 900. Just put it up. Lights out in each section. I called the 800 number. They said I could not have one before our party this weekend. They offered no help, no compensation, no empathy. I am just furious. When I asked for the corporate office, Felix, the supervisor said she could not give out names or phone numbers or addresses. She is now allowed to offer any compensation. How will Thomas Harman, the founder, ever learn about customer service breakdowns. I am so upset. No one to help me. No one to talk to. **★ — Benjamin Kielwasser, Dec. 2018** > Quelle déception d'avoir passé une commande sur un site qui prône l'excellence de ses produits ! > > Balsa Hill promet de livrer en 5-7 jours ouvrés puis s'excuse pour le retard en indiquant que la commande est désormais livrée... > > Lorsque nous rentrons à la maison, quelle déception de voir que notre sapin n'est toujours pas arrivé ! > > Quel culot de nous certifier par email que tout est en ordre alors que nous avons rien reçu ! > > De plus, après une 2e de vraie fausse tentative de livraison de notre Sapin, nous sommes le 20 décembre, et nous n'avons toujours pas reçu notre sapin ! > > La commande a eu lieu il y a un mois ! > > Balsam Hill a donc ruiné notre période de fête en ne respectant pas ses engagements, mais EN PLUS, en mentant ouvertement à ses clients pour une vrai fausse livraison écrit par email ! Surréaliste !!! > > Avant d'annoncer de très belle chose sur votre site, essayez au moins de les tester avant ! > > Vous avez en tout cas réussi à ruiner la période de Noël d'une famille, BRAVO ! **★ — Kristine Larsen, Nov. 2016** > POOREST CUSTOMER SERVICE I HAVE EVER EXPERIENCED > > Purchased a 7' prelit fir last January after Christmas. Didn't open the box, just put it in the attic. I just opened it day after Thanksgiving and, without ever removing it from the box, find that I mistakenly ordered colored lights instead of white. I immediately got on the chat line. I admitted my mistake and ask about returning and exchanging. The answer was NO because it was outside of 30 days after receipt. I ask to speak with a manager and they disconnected me. > > I called customer service and spoke with a representative and then with Phillip, a "Member of the Leadership Team". I explained and even offered to pay return shipping. He quoted the "policy" to me and again refused to work with me. He would not transfer me to the person who is able to waive policy. (There is always someone). Their refusal to work with me when I am offering to pay the shipping speaks volumes about this company. **★ — Pool Guy, Nov. 2016** > Utter disappointment in product and customer service. After months and months of shopping, I ordered a tree based on the online photo. The skimpy, pathetic tree looked nothing like the online photo, no matter how much I worked it. Customer service was rude and kept telling me I must not have worked hard enough - directed me to the online directions, directions in box, YouTube video about how to "fluff" the tree, even insisted a service rep call to talk me through how to "fluff" the tree so it would resemble the online photo. There simply weren't enough branches to make it full like the online photo. I spent 2.5 hours online with three reps before finally getting them to relent and give me a full refund (usually they deduct $25 for return shipping). Would never recommend this company. Their catalogues and website look fantastic, but as you can see from my photo, their products are average at best. Shoddy treatment on top of shoddy product. **★ — kariannehouston, Dec. 2014** > Very dissapointed in our experience with Balsam Hill. > > Ordered a tree and stand together via the web site. When the order arrived they were not compatible. The site said stand said that stand was compativle with most trees. However, if you click on the small print, the last line states that our tree is not compatible so we take some responsibility. When we called, customer service confirmed they had requested they flag incompatible products at time of order. > > However, Balsam Hill was not willing to do anything to address this issue. We were willing to pay more for a compatible tree, but asked that they helped covered rush shipping charges to ensure the tree arrived in time for our holiday event. They were not willing to do this. Furthermore, they were not even willing to help cover cost of returning what we ordered! > > So, we are stuck with an incompativle tree and stand unless we pay for return shipping! This in spite of the company agreeing that it needs to be easiter to determine compatibility at time of order. **Comment from Balsam Hill:** > Hi kariannehouston, thank you for reaching out to us and we sincerely apologize for the inconvenience you have had to go through regarding the compatibility of your tree stand. Please send us an email to social@balsamhill.com confirming your Order ID so we can bring this up to our support team on your behalf and personally look into further options for your tree. **★ — Jacqueline Shukle, June 2014** > Very disappointed with the product and customer service. After much research I chose a Balsam Hills tree because of its realistic look and the warranty on the lights. Assembly instructions were poor. Wiring was a mess and the connections complicated. Numerous lights were burnt out by the second season, half of the lights gone by the third season and in our fourth year we had to string our own lights onto the branches. The company's only response has been to refer me to their technical department for "trouble shooting" tips - not helpful. **Comment from Balsam Hill:** > Hi Shukle, our sincerest apologies for the disappointment you’ve had with your tree lights and our customer service. Please reach out to us by sending your Order ID by email to social@balsamhill.com. We would like to review your account information and help resolve this concern with our customer service team on your behalf. We hope to pursue further possible options for your tree. Thank you. **★★★★★ — jeanneoli, April 2014** > I had the privilege of using a Balsam Hill tree for a holiday decorating blog hop and I was blown away by the quality. Everything from how it is packaged to the realistic needles. I had people ask me over and over when they came to our home if the tree was real...what better compliment can you get than that! We really loved that you could turn the lights off and on with the foot peddle. They have really thought of everything! Balsam Hill will be the first artificial tree company I go to the next time I need a tree. **★★★★★ — cherishedbliss, Feb. 2014** > I put up my Shasta Fir this past Christmas and I just Love it! The branches are so realistic and are very pliable so you can get the look you want! Everyone who saw it was in shock that it was a fake tree, even one of my friends whose family run a Christmas Tree Farm! One of my favorite features was that there are no cords to deal with, you just put the different tiers into the pole and it automatically plugs it in for you! Pretty awesome! I also love that there is a button you can press with your foot to turn it on and off so you don't have to climb under the tree to find your outlet, it's just a click of a button! My tree is pre lit and I was very happy with the placement of the bulbs, some trees look very flat with the lights only at the tip, but these lights added dimension to the tree! I am very happy with my tree and would recommend it to anyone! **★★★★★ — Kim Wilson - Sand & Sisal, Feb. 2014** > Our Balsam Hill Scotch Pine was so full and realistic looking. I added a few pine scent sticks and you would never know it was artificial until you were close up. Installation was rather easy and the 2 pairs of gloves provided helped protect our hands. I'm a lover of lights! This tree was packed full of beautiful baby pine cone shaped lights. We decorated it in a coastal theme and it was our most lovely tree yet! ## Selected projects - [SPECIAL \| The Balsam Hill Showroom](https://www.houzz.com/hznb/projects/special-the-balsam-hill-showroom-pj-vj~367830) - Location: Burlingame, CA - Photos: 18 - Description: An enchanting holiday experience awaits you at the Balsam Hill showroom. Step inside and be amazed at our world-class artificial Christmas tree, wreath, garland, and home decor products for a memorable holiday celebration. - [SPECIAL \| 12 Bloggers of Christmas](https://www.houzz.com/hznb/projects/special-12-bloggers-of-christmas-pj-vj~396129) - Location: Not specified - Photos: 12 - Description: Looking for a unique style of decorating for the holidays? We've asked 12 of our favorite bloggers to share their inspiration when they decorated their own Balsam Hill Christmas tree. The wide array of signature ornaments - from quaint DIY decorations to exquisite vintage pieces - seen on these magnificent trees is a testament to the talent of these amazing authors, homemakers, and design experts. - [SPECIAL \| Holiday Inspiration from Balsam Hill](https://www.houzz.com/hznb/projects/special-holiday-inspiration-from-balsam-hill-pj-vj~180290) - Location: Not specified - Photos: 35 - Description: Be inspired by Balsam Hill™'s amazing lineup of artificial Christmas tree, wreath and garland products. - [SPECIAL \| Holiday Inspiration: Balsam Hill Customer Showcase](https://www.houzz.com/hznb/projects/special-holiday-inspiration-balsam-hill-customer-showcase-pj-vj~180299) - Location: Not specified - Photos: 136 - Description: With all the stunning holiday decorations that adorn these Christmas trees, you can tell our customers absolutely love Balsam Hill™! - [SPECIAL \| Jay Lynn's Secret to the Perfect Christmas Tree](https://www.houzz.com/hznb/projects/special-jay-lynn-s-secret-to-the-perfect-christmas-tree-pj-vj~428564) - Location: San Francisco, CA - Photos: 10 - Description: Home decorating enthusiast Jay Lynn reveals the holiday decorating secrets behind this gorgeous Aspen Estate Fir™ artificial Christmas tree from Balsam Hill™. - [SPECIAL \| A Closer Look at Our Foliage Products](https://www.houzz.com/hznb/projects/special-a-closer-look-at-our-foliage-products-pj-vj~439201) - Location: Not specified - Photos: 75 - Description: Take a closer look at the foliage of our world-class artificial Christmas tree products - and find out why everybody loves Balsam Hill™. - [SIGNATURE COLLECTION \| Balsam Hill Classics](https://www.houzz.com/hznb/projects/signature-collection-balsam-hill-classics-pj-vj~325654) - Location: Not specified - Photos: 28 - Description: Balsam Hill™ presents a rich collection of traditional holiday favorites in the Balsam Hill Classics Collection. A timeless artisan Christmas tree from this variety elegantly replicates nature with its realistic foliage made up of our exclusive True Needle™ tips. Visit balsamhill.com to select the perfect artificial Christmas tree for your home. - [SIGNATURE COLLECTION \| Aspen Christmas™ Trees](https://www.houzz.com/hznb/projects/signature-collection-aspen-christmas™-trees-pj-vj~323075) - Location: Not specified - Photos: 6 - Description: Showcase the majestic grandeur of the Rockies with an artificial Christmas tree from the Balsam Hill™ Aspen Christmas™ Signature Collection. Made with our hallmark True Needle™ technology, each artisan Christmas tree is meticulously crafted to reproduce the color, shape, and texture of natural needles in exquisite detail. Visit balsamhill.com and grace your home with the luxurious beauty of our lifelike Christmas trees. - [SIGNATURE COLLECTION \| Vermont Signature™ Christmas Trees](https://www.houzz.com/hznb/projects/signature-collection-vermont-signature™-christmas-trees-pj-vj~323130) - Location: Not specified - Photos: 10 - Description: Experience the timeless elegance that Balsam Hill™ is known for with this wide array of artificial Christmas trees from our Vermont Signature™ Collection. Each artisan Christmas tree features our superb True Needle™ foliage, vividly capturing the subtle color variations and the shape of real evergreen branches. Visit balsamhill.com to find the perfect artificial Christmas tree for your home. - [SIGNATURE COLLECTION \| Napa Christmas™ Trees](https://www.houzz.com/hznb/projects/signature-collection-napa-christmas™-trees-pj-vj~325629) - Location: Not specified - Photos: 7 - Description: Balsam Hill™ conjures up the warmth of the West Coast with this signature Napa Christmas™ Collection. This artificial Christmas tree lineup showcases our award-winning True Needle™ foliage. Select an artisan Christmas tree inspired by Napa Valley when you visit balsamhill.com. - [SIGNATURE COLLECTION \| Smoky Mountain Christmas™ Trees](https://www.houzz.com/hznb/projects/signature-collection-smoky-mountain-christmas™-trees-pj-vj~325635) - Location: Not specified - Photos: 4 - Description: Balsam Hill™ brings the majestic beauty of the Great Smoky Mountains into your home with the breathtaking Smoky Mountain Christmas™ Collection. Each artificial Christmas tree from this lineup features our exclusive True Needle™ foliage, designed to mimic the subtle color variations and natural feel of live evergreen needles. Select the best artisan Christmas tree by visiting balsamhill.com. - [FOLIAGE \| Most Realistic Artificial Christmas Trees](https://www.houzz.com/hznb/projects/foliage-most-realistic-artificial-christmas-trees-pj-vj~397054) - Location: Not specified - Photos: 34 - Description: Renowned for the world's most realistic artificial Christmas tree collections, Balsam Hill™ offers stunning lifelike detailing in our artisan evergreens. With our signature True Needle™ technology, we have crafted each tree branch by carefully molding high-quality PE to recreate the color, texture, and structure of real evergreen needles. To view our lifelike artificial trees, visit balsamhill.com today. - [FOLIAGE \| Realistic Artificial Christmas Trees](https://www.houzz.com/hznb/projects/foliage-realistic-artificial-christmas-trees-pj-vj~399093) - Location: Not specified - Photos: 13 - Description: Balsam Hill™ offers realistic artificial Christmas trees at an affordable price. Each artificial Christmas tree features our signature True Needle™ foliage made fuller with Pine Needle and Classic Needle tips crafted from durable PVC. The result captures the lifelike and abundant quality of a real evergreen. Find the perfect centerpiece to your holiday decor at balsamhill.com. - [FOLIAGE \| Traditional Artificial Christmas Trees](https://www.houzz.com/hznb/projects/foliage-traditional-artificial-christmas-trees-pj-vj~399125) - Location: Not specified - Photos: 14 - Description: Balsam Hill™ presents its fine collection of traditional Christmas trees that fill homes with sophistication and beauty. Each artificial Christmas tree features our flame-retardant and non-allergenic Classic Needles made from sturdy PVC, guaranteeing an exquisite centerpiece to your holiday celebrations. Visit balsamhill.com to find the most beautiful traditional Christmas tree for your home. - [CHRISTMAS TREE PROFILE \| Full Artificial Christmas Trees](https://www.houzz.com/hznb/projects/christmas-tree-profile-full-artificial-christmas-trees-pj-vj~397324) - Location: Not specified - Photos: 25 - Description: Balsam Hill™ is proud to present its stunning collection of full artificial Christmas trees. Masterfully crafted by our team of experts, each full Christmas tree is designed to capture the grandeur, lushness, and hues of real evergreens, bringing the splendor and elegance of nature into your homes. Visit balsamhill.com to find the perfect full Christmas tree for your holiday celebrations. - [CHRISTMAS TREE PROFILE \| Narrow Artificial Christmas Trees](https://www.houzz.com/hznb/projects/christmas-tree-profile-narrow-artificial-christmas-trees-pj-vj~401042) - Location: Not specified - Photos: 14 - Description: Balsam Hill™ proudly offers a wide range of premium quality narrow artificial Christmas trees. Every artificial Christmas tree from this collection is expertly designed to be sleeker and more slender than traditional trees, making our piece ideal for smaller homes or apartments with limited space. Visit balsamhill.com to find the perfect narrow Christmas tree to brighten up your holiday home. - [CHRISTMAS TREE PROFILE \| Slim Artificial Christmas Trees](https://www.houzz.com/hznb/projects/christmas-tree-profile-slim-artificial-christmas-trees-pj-vj~401066) - Location: Not specified - Photos: 7 - Description: Balsam Hill™ is home to a selection of slim artificial Christmas trees that give tighter areas a rich ambiance for the holidays. Elegantly shaped to add refinement to your living spaces, the Balsam Hill slim Christmas tree is perfect for the foyer, entryway, and any corner in a room, and lends a genuine feel of nature with its signature True Needle™ tips. Visit balsamhill.com to view our slim artificial Christmas tree collection. - [CHRISTMAS TREE PROFILE \| Flatback Artificial Christmas Trees](https://www.houzz.com/hznb/projects/christmas-tree-profile-flatback-artificial-christmas-trees-pj-vj~401160) - Location: Not specified - Photos: 2 - Description: Balsam Hill™ introduces our innovative flatback artificial Christmas trees that feature a unique space-saving design. Our artificial Christmas half tree fits snugly against the wall on one side, while displaying its lush foliage on the other side, giving you the appearance of a full tree at half the floor space. Browse through balsamhill.com to find out more about our flatback Christmas tree. - [PRODUCTS \| Topiary Artificial Christmas Trees](https://www.houzz.com/hznb/projects/products-topiary-artificial-christmas-trees-pj-vj~401091) - Location: Not specified - Photos: 18 - Description: Balsam Hill™ unveils a sophisticated array of artificial topiary Christmas trees that don elegant tree pots and decorative lights. Our artificial potted tree collection features pieces that can be displayed outdoors all year round. Visit us at balsamhill.com and marvel at our topiary tree selection. - [PRODUCTS \| Instant Evergreen™ Artificial Christmas Trees](https://www.houzz.com/hznb/projects/products-instant-evergreen™-artificial-christmas-trees-pj-vj~408712) - Location: Not specified - Photos: 6 - Description: Balsam Hill™ presents an exquisite collection of innovative products with its Instant Evergreen™ artificial Christmas trees. The artisan Christmas tree collection allows for easy assembly with the Easy Plug™ setup and pre-wired light system, wherein each section of the artificial Christmas tree is fully connected throughout the trunk. The only plug you touch is the one that goes directly into the wall socket. Visit balsamhill.com to know more about Instant Evergreens from Balsam Hill. [See all 60 projects](https://www.houzz.com/professionals/furniture-and-accessories/balsam-hill-pfvwus-pf~2080433905) ## Ideabooks - [12 Bloggers of Christmas Decorate with Balsam Hill](https://www.houzz.com/ideabooks/21038401/list/12-bloggers-of-christmas-decorate-with-balsam-hill) — 12 ideas - [How to Choose an Artificial Christmas Tree: Instant Evergreens](https://www.houzz.com/ideabooks/21013929/list/how-to-choose-an-artificial-christmas-tree-instant-evergreens) — 4 ideas - [3 Stylish Ways to Decorate Your Holiday Mantel](https://www.houzz.com/ideabooks/20764862/list/3-stylish-ways-to-decorate-your-holiday-mantel) — 5 ideas - [Christmas Decor and Accessories](https://www.houzz.com/ideabooks/7971159/list/christmas-decor-and-accessories) — 11 ideas - [Balsam Hill Favorites: 5 Merry Summer-y Christmas Trees](https://www.houzz.com/ideabooks/14461913/list/balsam-hill-favorites-5-merry-summer-y-christmas-trees) — 5 ideas - [Home Decor and Accessories](https://www.houzz.com/ideabooks/7667932/list/home-decor-and-accessories) — 15 ideas - [Preserved Fall Wreaths](https://www.houzz.com/ideabooks/7790283/list/preserved-fall-wreaths) — 15 ideas [See all 7 ideabooks](https://www.houzz.com/ideabooks/users/balsamhill) ## Community Q&A **Q: Balsam Hill 50" Silver S Shaped Metal Ornament Christmas Tree** *(in Photo Questions)* I tried Balsam Hill, but they no longer carry this tree. Do you have any other ideas? Thank you, Rochelle A: Hi Rochelle! Thank you for reaching out! We love hearing from friends here on Houzz. We'd like to share with you our wonderful lineup this season, which includes our Balsam Hill LED Pinecone Trees as seen in the picture below. If you have a specific look in mind, just let us know as we'd be more than happy to help create an Ideabook just for you and walk you through our decorating themes this season. We wish you all the best! Balsam Hill Spaces by Redwood City Furniture & Accessories Balsam Hill **Q: Dirty old quilts** *(in Design Dilemma)* I have some quilts made in the '30's to 60's by a great aunt. They were beautifully made, but were used in the "everyone smokes" days and are nicotin-stained. My mom says don't wash them, just "sun them on the clothesline." I don't want to ruin them, but frankly cannot understand why anyone would love to have something musty and dirty. I am very practical: if I can't wash it, I don't want it! Long drawn out methods involving making a special drying rack outdoors is out, too. Gravel driveway, pine needle yard, too small deck. Should I throw one in the washer, or just take it to the dump? A: Wonderful quilts! --- *Source: Houzz professional profile. Reflects the profile as of 2026-09-17.*