--- title: "Floor & Decor — Flooring Contractors | Houzz" canonical_html_url: https://www.houzz.com/professionals/flooring-contractors/floor-and-decor-pfvwus-pf~276889407 markdown_url: https://www.houzz.com/md/professionals/pf~276889407.md entity_type: LocalBusiness business_name: "Floor & Decor" category: ["Flooring Contractors"] image: https://st.hzcdn.com/fimgs/38e34ce50f9ab57d_4336-w400-h400-b0-p0--.jpg address: "Contact for more information, Altanta, Georgia 30329, United States" latitude: 33.8236 longitude: -84.3214 phone: "(877) 675-0002" website: http://www.flooranddecor.com rating: 3.1 review_count: 81 best_of_houzz_awards: 3 followers: 294 last_updated: 2026-08-15 --- # Floor & Decor Original Houzz profile: [Floor & Decor](https://www.houzz.com/professionals/flooring-contractors/floor-and-decor-pfvwus-pf~276889407) ## Professional summary - **Primary category:** Flooring Contractors - **Location:** Altanta, GA - **Houzz rating:** 3.1 out of 5 (81 reviews) - **Best of Houzz:** 3 awards (2023–2025), for Design. ## About ### Houzz Badges - Houzz Influencer - 50,000 Ideabook Saves Floor & Decor is a leading specialty retailer in the hard surface flooring market, offering the broadest selection of ceramic, stone, tile, wood, and laminate flooring available in the industry. Floor & Decor sources directly from manufacturers around the globe to bring the world’s best and most innovative flooring to our customers at everyday low prices. In addition, Floor & Decor stocks the necessary tools, decorative, and related accessories for flooring projects. ## Business Details | Field | Value | | --- | --- | | Business Name | Floor & Decor | | Address | Contact for more information, Altanta, Georgia 30329, United States | | Phone | (877) 675-0002 | | Website | http://www.flooranddecor.com | | Followers on Houzz | 294 | **Social profiles:** - Facebook — https://www.facebook.com/flooranddecor - X (Twitter) — https://twitter.com/flooranddecor - Blog — http://stores.flooranddecor.com ## Offers Free Design Services! _Visit flooranddecor.com for more details_ ## Contact - **Houzz profile:** [Floor & Decor](https://www.houzz.com/professionals/flooring-contractors/floor-and-decor-pfvwus-pf~276889407) - **Website:** http://www.flooranddecor.com - **Phone:** (877) 675-0002 ## Credentials - **Best of Houzz:** 3 awards (2023–2025), for Design. ## Reviews **Overall rating: 3.1 out of 5 — 81 reviews** *Aspect averages:* - Work Quality: 29.0 - Communication: 30.0 - Value: 30.0 ### Reviews **★★★★★ — natlayden, Dec. 2025** > We had a great experience at floor in decor Winston Salem. We received great customer service from Jay and Shonda. The tile selected was at a great price and plenty of to purchase in the store. We would highly recommend this business **★★★★★ — HU-775159088, Dec. 2024** > Melissa Tase at the Grand Canyon Las Vegas store, was our design consultant for our shower addition and remodel. We were overwhelmed with the possible choices and we were under a time crunch with our contractor, but Melissa helped us sort it all out. Her insight and knowledge, as well as her incredible patience, took us form indecisive overwhelm to decisions that I am sure will create a new master bath that we will enjoy and treasure for many years to come. Couldn't have done it without her! She is a star!!!!!!!! > > With much gratitude! > Jacqi and Rex **Comment from Floor & Decor:** > Thank you for your review! We’re delighted to hear that Melissa made your experience with us memorable. We are dedicated to exceptional customer service and will surely recognize her outstanding contributions. Thanks so much for your business and your support! **★★★★★ — HU-970585943, Oct. 2024** > Customer service at the Tempe location is great and they have products for every budget. I made two trips trying to decide on flooring and shower tiles. Still undecided I made an appointment with Saydey in the design services on 10/01/24. She answered all questions, was very professional and made excellent suggestions to coordinate all the pieces needed for the remodel. I would recommend Saydey and the company to anyone in the shopping stage. **Comment from Floor & Decor:** > Hello, thank you for your feedback. Our team's top priority is customer satisfaction and we’re glad your visit reflected this. We will make sure that Saydey is recognized for their phenomenal customer service. Thank you and enjoy the rest of your day. **★★★★★ — Drocelle Bénézet, Sept. 2024** > If you visit Highland store, I highly recommend you ask Josh. My husband and I, we do so many houses remodeling, before I used to go to Floor & Decor in Tempe but once they didn’t have what I wanted so I went to the Phoenix store. Although I had researched the type of flooring I wanted, I was still undecided about the color and style. > > Luckily, Josh came up to me and asked if I needed help, he was incredibly welcoming and helpful in answering all of my questions with so many suggestions. He had so much enthusiasm to show me around with all the tiles and backsplash options. Josh even assisted me in placing an order for the tile, gathering the necessary materials, and arranging for pick up. Throughout the process, he reassured me that I get the best customer services and the option he suggested came out really nice. > > Since then, we always to go to this store and Josh has been amazing huge help, even if he is not there, he makes sure we are being looked after well. Again, josh is my go-to person to have everything arranged and has gone above and beyond to assist us. Thank you so much, Josh, for your excellent customer care, professionalism, and incredible attention to detail with all of our needs, we really appreciate you, and we always can't wait for our new project so we can come to see you. **Comment from Floor & Decor:** > Hi, thank you for your review! It's wonderful to know that Josh provided you with a pleasant customer experience. Our team will surely recognize him for his amazing work. Your feedback reinforces our commitment to excellent customer care, and we can’t wait to service you again soon. **★★★★★ — HU-112350077, Nov. 2023** > Dylan and Christian did a great job loading the tile we purchased into our vehicle. They were great to chat with as well. Thanks guys. **★ — Al Dark, July 2023** > I am writing to express my deep disappointment with the recent experience I had with your store's materials and professional service. As a customer who was eager to transform my home with new flooring, I expected a positive and seamless process. However, my encounter with Floor and Decor fell far short of my expectations. > The first major issue I encountered was the quality of the flooring materials I purchased. Upon installation, it became evident that the products were of subpar quality. The laminate flooring I selected had visible defects, including uneven edges and discolorations. This not only compromised the aesthetics of my space but also raised concerns about the longevity and durability of the flooring. > In light of my experience, I strongly urge Floor and Decor to reevaluate its commitment to customer satisfaction and product quality. As a loyal customer, I had hoped for a positive and reliable experience, but unfortunately, that was not the case. > They sent an inspector to write a report if there were any manufacturing defects, and of course, the inspector said no issue with the manufacturer. It is from the installation contractor! And they asked me to hire an inspector if I am unhappy with the final report! Who has the time to re start the process again and then they will reject the report that will shows their defect? **★★★★★ — jenzywhite, July 2023** > I'm blown away by their customer service! I've bought tile from Floor and Decor for two bath remodels and the whole process was seamless. When I had left over tile, it took less than 5 minutes to have the money back. The employees behave as if they have stock in the store and that's amazing. **Comment from Floor & Decor:** > Hi, thanks for your review! We're happy to know you enjoyed our broad selection and our team! We pride ourselves on providing our customers access to the largest selection of quality floors, with the friendliest service around. We appreciate your business and look forward to servicing you in the near future. **★ — Cliff McLeroy, June 2023** > We initially had a carpenter lined up to remodel our bathroom. We bought all our tile at F&D, and the quantities were determined by their designer. Our carpenter put us off a few months and then rescinded his offer. This happened to be just past 90 days of our purchase. So I decided to do the project myself and close to the end of tiling the shower, I realized I only needed 7-8 boxes instead of the 12 we were sold. So I saw the return policy that said after 90 days, returns were subject to approval. I loaded up 4 boxes of tiles and drove 1 hour to return them. At first they said I could get store credit so I went and loaded up some stuff I needed. After an hour they refused to return the tile. Every time I have purchased from them they charged for stuff I didn't receive. To get credit for those I spent quite a bit of time holding on the phone. So if I had called about the returns beforehand, I probably would have wasted a lot of time as well as the trip there. **Comment from Floor & Decor:** > Hello Cliff, thank you for your feedback. We're sorry to hear that you're not pleased with your customer > experience. While we understand that sometimes you may have leftover material from your project, > and you may need to return the extra product, it must fall within the constraints of our return policy. > You may dispute the return decision by contacting TRE at 1-855-836-4393 (Monday - Friday, 8am-5pm > PST) or by writing to The Retail Equation at P.O. Box 51373, Irvine, CA 92619-1373. If you have any > additional questions or concerns, please feel free to email us at caretoshare@flooranddecor.com. Thank > you and enjoy the rest of your day. **★ — HU-4931166, Feb. 2023** > My recent experience with Floor and Decor stopped me from shopping there mid project and I have no intentions of ever shopping there again. I’ve been a Floor and Decor customer for years and have always been happy with their price, selection, and service. However, we recently purchased tile for an upcoming project and we’re attempting to return our overage (unopened boxes) and were told that they now outsource returns to The Retail Equation (TRE). TRE would not accept our return because it was over 90 days (we had to order materials over the past five months due to supply chain and labor shortage issues). When we asked the store to escalate to a manager, the manager told us to call TRE because it was out of there hands. After a painfully long call with TRE that got us no where, TRE sent us a report that provided no information and we’re unhelpful. The TRE report said the store made the determination not to accept the return and when we called the store back, they said TRE made the determination. It’s been a huge waste of time with no one making any effort to help us. I would have been fine with store credit for the follow on $6k purchase I was about to make there, but after my experience I won’t be shopping there again and suggest you do the same. **Comment from Floor & Decor:** > Hello, thank you for your feedback. We're sorry to hear that you're not pleased with your customer experience. While we understand that sometimes you may have leftover material from your project, and you may need to return the extra product, it must fall within the constraints of our return policy. We understand that you have already contacted TRE regarding the return decision, but you are able to dispute the return decision. If you have any additional questions or concerns, please feel free to email us at caretoshare@flooranddecor.com. Thank you and enjoy the rest of your day. **★ — Tom Perry, Feb. 2023** > I ordered kitchen counters. They came out to measure. I showed them pictures of what I wanted. They didn't build them correctly. I had to pay for them to a part of the project. When the other half was delivered, it was of a different material. They told me to call their subcontractor, the person THEY hired to do the job. The subcontractor sent out someone to inspect and that person verified that they used two different materials, but then offered me a small discount off of my $5,000 counter job. I said I wanted them fixed. They told me they didn’t have either material so couldn’t match them – “they were good enough.” > > I went back to F&D, who first told me I should deal with the subcontractor. I told them that I purchased the counters from them, and if their subcontractor didn't deliver what THEY paid for, it was on them. I should be able to go to the place I bought them and have my problem resolved. > > I was promised a call "the next day." I heard nothing. I called. I was again promised a call the next day. I've heard nothing and it's been another week. I called again and was transferred to the corporate offices. They promised a return call. It’s been another two days and I’ve heard nothing. > > Altogether, it's been over six months and I don't have what I paid for. I don't trust them to make this right. On top of all that, one section has a huge splotch on it that. **Comment from Floor & Decor:** > Hello Tom, we regret to hear about any inconvenience you may have experienced. Our team was not able to locate your account. Please email your contact information and please attach this review for reference to caretoshare@flooranddecor.com, so we can address your concerns. Thank you. **★ — James A, Feb. 2023** > They do not honor their warranty. Nucore performance 100% waterproof luxury Vinyl planks. Warranty claim was denied due to moisture detected on the panel. 1800sqft of flooring began failing after 6 months. The whole house developed issues with the joints breaking. Flooring inspector found moisture in one of the areas riddle with broken joints and used the moisture as grounds to deny the entire claim. > > Advertised as 100% waterproof, not affected by moisture or humidity. But they will find Any and All reasons not to warranty the product. This product is extremely vulnerable to moisture and humidity. Do Not use the recommended Sentry underlayment. While it's listed as supported in the warranty, it's my belief that it causes the issues I'm describing. There are multiple complaints out there with similar stories. > > Shop elsewhere for your flooring needs. Do better researching than I did **Comment from Floor & Decor:** > Hello James, we regret to hear about any inconvenience you may have experienced. Our team was not able to locate your account. Please email your contact information and please attach this review for reference to caretoshare@flooranddecor.com, so we can review your case. Thank you. **★★★★★ — Michelle Waller, Jan. 2023** > Last week, I had the pleasure of meeting your associate Candice Jones. She did an outstanding job in proving good customer service. She exhibits excellent work ethics such as being friendly and kind, willing to help and seek answers and going the extra mile. On Candice's day off she committed herself to following through by contracting me to ensure what I intended to purchase was available and who to contact in the store in her absence when I returned. Candice's commitment and dedication made my experience a positive and pleasant one. Thank You Candice!! **Comment from Floor & Decor:** > Hi Michelle, thank you for taking the time to recognize our associate! We are delighted to hear that Candice provided such an excellent level of service during your last visit. We will forward your compliments to the store's management team, so she is acknowledged for her outstanding work. Thanks for your support, we hope to see you again for your next project! ## Selected projects - [Industrial Chic](https://www.houzz.com/hznb/projects/industrial-chic-pj-vj~1494510) - Location: Not specified - Photos: 34 - Description: Reclaim your space with a vintage look. The industrial look isn’t just for downtown apartments and condos converted from old warehouse buildings. With its versatile style, this design trend has found its way into homes everywhere. View our industrial chic inspired room gallery for products that help you complete the look. - [Dimensional Walls](https://www.houzz.com/hznb/projects/dimensional-walls-pj-vj~1993007) - Location: Not specified - Photos: 13 - [Traditional](https://www.houzz.com/hznb/projects/traditional-pj-vj~1722279) - Location: Not specified - Photos: 36 - [Rustic](https://www.houzz.com/hznb/projects/rustic-pj-vj~1725224) - Location: Not specified - Photos: 24 - Description: Rustic style reflects nature, cultures and traditions. It is a relaxed and comfortable look that can easily employ design elements such as floral patterns, stripes and plaids. The natural characteristics of wood and stone especially highlight the beauty of rustic style. - [Wood On Walls](https://www.houzz.com/hznb/projects/wood-on-walls-pj-vj~1937780) - Location: Not specified - Photos: 13 - Description: The emerging trend of wood on walls is a good way to balance refined and rustic looks. Whether you’re looking to create an interesting accent wall or define a whole new space, putting wood on walls gives you the chance to add depth and character to your home. Wood on walls is a perfect accent to any home. - [AquaGuard Water-Resistant Laminate](https://www.houzz.com/hznb/projects/aquaguard-water-resistant-laminate-pj-vj~1569316) - Location: Not specified - Photos: 12 - Description: AquaGuard™ laminate offers the look of hardwood at a great value for any room in your home. That's right. There’s now a laminate option for any room. AquaGuard's sealed edges help fight water damage better than traditional laminate flooring. - [Contemporary](https://www.houzz.com/hznb/projects/contemporary-pj-vj~1713188) - Location: Not specified - Photos: 23 - Description: Create a welcoming and comfortable interior design with a contemporary style. Imaginatively using lines, bold color blocks, square edges, linear floors and geometric shapes will give your rooms contemporary style. - [Outdoor Spaces](https://www.houzz.com/hznb/projects/outdoor-spaces-pj-vj~1689590) - Location: Not specified - Photos: 26 - Description: From porcelain and slate to stacked stone and brick ledgers, we have everything you need to complete your outdoor space. - [Linear Glass Mosaics](https://www.houzz.com/hznb/projects/linear-glass-mosaics-pj-vj~1702974) - Location: Not specified - Photos: 24 - Description: Glass decoratives let you incorporate a splash of color and texture to any space in need of a stylish touch. They are a great addition to any kitchen, bathroom or living room. - [Hexagon Tiles](https://www.houzz.com/hznb/projects/hexagon-tiles-pj-vj~1704887) - Location: Not specified - Photos: 15 - Description: Hexagon tiles first soared to popularity in the 1920’s, and they are coming back in a BIG way. Choose from a classic black and white mosaic or try a bold contemporary look using our New York Soho 10in x 11in porcelain tile. - [Exotic Hardwoods](https://www.houzz.com/hznb/projects/exotic-hardwoods-pj-vj~1517172) - Location: Not specified - Photos: 53 - Description: Bold Styles & Rich Colors - [Bath Inspiration](https://www.houzz.com/hznb/projects/bath-inspiration-pj-vj~1000283) - Location: Not specified - Photos: 20 - Description: Finding just the right look for your bathroom is easy when you have the right choices. Our tiles, mosaics, accessories and finishing pieces come in a range of styles to suit any preference. So if you’re ready to take your bathroom from woeful to wow, you’ve come to the right place. - [Kitchen Inspiration](https://www.houzz.com/hznb/projects/kitchen-inspiration-pj-vj~1009066) - Location: Not specified - Photos: 20 - Description: Your kitchen isn’t just where you cook. It’s one of the most popular rooms in your home. So why not make it look its best? - [Floor & Decor](https://www.houzz.com/hznb/projects/floor-and-decor-pj-vj~6709118) - Location: Not specified - Photos: 48 - [Angela's (& Alan's) Basement](https://www.houzz.com/hznb/projects/angela-s-and-alan-s-basement-pj-vj~2487865) - Location: Alpharetta, GA - Photos: 25 - Description: Angela and Alan had a partially finished basement that was really only large enough for their own family to enjoy. We had to make room for Angela's pool table...and Alan's bar! [See all 15 projects](https://www.houzz.com/professionals/flooring-contractors/floor-and-decor-pfvwus-pf~276889407) ## Frequently Asked Questions **Do you sell and install hardwood flooring?** Yes, we are proud to be hardwood flooring dealers and installers in Atlanta, GA. We offer a broad selection of wood flooring, sourcing directly from manufacturers globally to bring you innovative options at everyday low prices. We also stock the necessary tools and accessories for your hardwood projects. **Do you offer showroom consultations with samples?** As a leading specialty retailer in the hard surface flooring market, we offer the broadest selection of ceramic, stone, tile, wood, and laminate flooring. We encourage you to visit us in Atlanta, GA, to explore our extensive range and view samples for your project. We're here to help you find the perfect flooring. *FAQ content may be generated based on the Pro's Houzz profile and website.* ## Community Q&A **Q: Does this Tile have bullnose pieces? looking for the frost color.** *(in Photo Questions)* A: Hi Gayla, we currently do not offer a bullnose piece for this tile, but for unique alternatives, you can use our Villa Artisan Frost pencil or chair rail, which you can view here: http://bit.ly/FDVillaArtisanFrostTrim. **Q: How can I buy it?** *(in Photo Questions)* Looking at Nucore vinyl A: Hi Liliana, the flooring shown is our NuCore Basic Golden Oak, and we no longer offer this particular color. However, our NuCore Blonde Oak is similar; for product details and to make a purchase, please visit flooranddecor.com/nucore-flooring/nucore-blonde-oak-plank-with-cork-back-100378868.html. Thank you for your interest! **Q: /Flooring** *(in Photo Questions)* How wide are the floor planks? A: Hi kallienoel, this photo features our 2 1/4" and 4" planks for a mixed-width look. To view product details, please visit flooranddecor.com/search?q=autumn%20oak. Thank you. **Q: Are you sure you have this photo labeled correctly?** *(in Photo Questions)* The planks look wider than 3.25 inches. and that doesn't really look like the oak in the photo on the website. This looks like something different to me. A: Hi shannanigans, this photo features multiple sizes of the Rustic Natural Oak Solid Hardwood to show a random width. We offer this floor in 5, 3 1/4, and 2 1/4 inches; to view product information, please visit flooranddecor.com/RusticNaturalOak. Thank you. **Q: What is the flooring?** *(in Photo Questions)* I like the floor what is it called? A: Hi Lindy, this room features our Century Oak Laminate, and we also offer the Ashbury Oak Gray Matte Laminate, which has the same look as our Century Oak Laminate. Feel free to contact us if you have additional questions. Thank you! **Q: Grout color?** *(in Photo Questions)* What grout color is used here? Thamks A: Hi Danielle, while we don't have the exact grout used in this photo, our Autumn Slate Tile pairs well with Mapei Warm Gray. To view further details, please visit flooranddecor.com/MapeiWarmGray. If you need any help choosing, we have a grout selection tool in our stores and a dedicated team that would be happy to assist; let us know if you have additional questions. Thank you! --- *Source: Houzz professional profile. Reflects the profile as of 2026-08-15.*