--- title: "Viewrail — Staircases & Railings | Houzz" canonical_html_url: https://www.houzz.com/professionals/staircases-and-railings/viewrail-pfvwus-pf~380175936 markdown_url: https://www.houzz.com/md/professionals/pf~380175936.md entity_type: LocalBusiness business_name: Viewrail category: ["Staircases & Railings"] image: https://st.hzcdn.com/fimgs/549331ad09653bdb_1680-w400-h400-b0-p0--.jpg address: "Goshen, Indiana 46526, United States" latitude: 41.5848 longitude: -85.8581 phone: "(866) 261-8013" website: https://www.viewrail.com/ rating: 3.3 review_count: 55 followers: 47 last_updated: 2026-08-15 --- # Viewrail Original Houzz profile: [Viewrail](https://www.houzz.com/professionals/staircases-and-railings/viewrail-pfvwus-pf~380175936) ## Professional summary - **Primary category:** Staircases & Railings - **Location:** Goshen, IN - **Houzz rating:** 3.3 out of 5 (55 reviews) ## About ### Houzz Badges - 25,000 Ideabook Saves - Locally owned - Award winning - Published nationally ### Business highlights - Locally owned - Award winning - Published nationally Combining the highest quality materials with innovative design, Viewrail is a stand-out manufacturer of simple and elegant railing and stair products. At Viewrail, we’re passionate about introducing customers to modern, horizontal railing systems that enhance their living spaces and preserve their view. Our products create a more open, spacious environment for our customers and guests to enjoy in and outside of the home. As horizontal, contemporary railing sparked a renaissance in the remodeling industry, the Viewrail team began tailoring cable, rod, and glass railing systems to benefit contractors and DIY homeowners alike. Our systems are not only built-to-order, they also arrive in organized packaging with comprehensive installation instructions. In addition to railing products, we’ve recently introduced Viewrail FLIGHT, a floating stair system with hassle-free installation and unparallelled on-site adjustability. Our mono stringers will provide your staircase with ample strength while giving your thick treads the appearance of floating on air, perfect for open-concept homes. Viewrail knows that every person, project, and home is unique. And we’re determined to give each job the individual attention it deserves. All of our products have a range of customization options available that allow us to build a system for your project from the ground up. Get in touch with us, and our design experts will help you create a project to elevate your living spaces with the simplicity and elegance of Viewrail. ### Services Provided - Stair Installation - Staircase Design - Glass Railings - Railing Design & Manufacturing ## Business Details | Field | Value | | --- | --- | | Business Name | Viewrail | | Address | Goshen, Indiana 46526, United States | | Phone | (866) 261-8013 | | Website | https://www.viewrail.com/ | | Followers on Houzz | 47 | **Social profiles:** - Facebook — https://www.facebook.com/Viewrail/ - LinkedIn — https://www.linkedin.com/company/viewrail/ - Blog — https://www.viewrail.com/ ## Contact - **Houzz profile:** [Viewrail](https://www.houzz.com/professionals/staircases-and-railings/viewrail-pfvwus-pf~380175936) - **Website:** https://www.viewrail.com/ - **Phone:** (866) 261-8013 ## Reviews **Overall rating: 3.3 out of 5 — 55 reviews** *Aspect averages:* - Work Quality: 35.0 - Communication: 34.0 - Value: 35.0 ### Reviews **★ — Andrew Dowdle, April 2025** > So incredibly frustrated with Viewrail. Their instructions are incredibly complicated and not personalized, their quality assurance is terrible - they sent me the wrong parts, and trying to get it fixed was a nightmare. There is only one person who deals with installation help, and it takes him a week to respond to emails and texts. They do not seem at all interested in actual customer support. It has taken me over a month to install my railing because of the countless errors and delays in support. I would never recommend them if you value your own sanity. **★★ — Maarten, March 2024** > We had a very disappointing experience with Viewrail. After we signed the agreement, we paid a large deposit, and the project was passed to their engineering team. Over four months, progress was sparse. I repeatedly had to call their engineer for updates. Each of the designs they provided had some form of error in them. In the end, we cancelled our contract, and despite not delivering anything of value to us, they insisted on keeping $5,500. They also claimed our project was "impossible to deliver" due to changes on our end. The changes they referred to were changes they had requested from our main contractor. We felt very poorly treated by this company, and completely left in the cold. > > Viewrail did reach out in the end, acknowledged we were dissatisfied, and refunded us in entirety for the project. We appreciate that follow-up and in the end they did make things right for us. **★★★★★ — JP Builders Co LLC, Jan. 2024** > Excellent Company to work with. > Communication, shipping, and quality all excellent > Both the treads and glass railings complimented this house perfectly. > Will definitely work with this company again. **★★★★★ — jillholson, Dec. 2023** > View rail was wonderful to work with. My project was anything but standard and Viewrail worked hard to come up with a solution, which they did. My special order arrived, was easy to install and looks beautiful. **★★★★★ — Lawrence Husick, Nov. 2023** > The support in specifying and ordering was excellent. The installation instructions were detailed and easy to follow. The product quality is very high. My only negative comment is that getting 2 small washers that were missing cost $28 (including $15 shipping). Bad move when I’d just paid over $5,000 for their product. **★★★★★ — Hatzell Drafting & Interior Design, Aug. 2023** > Viewrail has always made the process so simple. The materials came in a timely manner, we were missing a few screws, so they gladly overnighted them with no issues. Always very friendly. **★ — Muhl Construction, LLC, Aug. 2023** > The speed and attentiveness at the quote and ordering part of the process was great. Once all the money was paid (not sure that was wise because now we have no leverage to get problems solved!) it was like crickets to get information as to why the order was taking twice as long as suggested. Once the order was in the installer was right there installing on the same day. Was pleased with that until I found out the glass railing they installed was not going to work with the design that we originally sent them to quote. Now we have to completely redesign the railing and that means complete removal and reinstallation of the glass railing. Huge delay and possible money waster. The customer service is non existent! I have no idea after several weeks of inquiry if they plan on doing anything about it. Also, the original order came without a glass panel and some other parts so even if it did work as designed we would still be delayed because of that. **★ — Katie Brown, June 2023** > Viewrail has the worst customer experience. I have been lied to, been given wrong information multiple times in regards to the status of my project, promised returned phone calls that never happened and have received no resolution to my issues. I continue to get the run around from everyone I speak with at Viewrail. The only way I would recommend Viewrail is if you enjoy being lied to, frustration, delayed projects and waiting for days for returned phone calls. **★ — Refined Design, June 2023** > We used viewrail on a recent high end new construction project. The communication is extremely poor resulting in mistakes in the field and time which costs money. There are several people feom Viewrail that jump into the process but no one actually takes accountability and you're left with questioning who to turn to get answers. The product is beautiful but having this much trouble to get the install done outweighs this. The expected production/completion dates were not met which put us in a real tough position with a client that had a rate lock and needed to close by a specific day. We need ro replace the entire lower stairs because it did not meet code, something you would think they have accounted for in the engineering and planning of the stairs. Overall a really frustrating experience for both us and the client. **★★★★★ — Janice DuMouchelle, June 2023** > Great experience. From initial request to final help with installation the team at Viewrail was great. I highly recommend their products. **★★ — User, May 2023** > I bought a railing product and the Viewrail didn’t supply enough parts.(based on the drawing and dimensions I gave) I had to buy more washers, end bolts, etc and they charged me over $400 for some washers and termination bolts. I tried to dispute it but they wouldn’t budge until I was so persistent, they refunded $100. The only good thing was the actual railing. I expected a decent company to make things right, but some don’t. **★ — HU-985553012, May 2023** > My contractor went with Viewrail for exterior glass deck railing based on my recommendation from smaller interior job from a couple of years ago. First, smaller, job went very well. The deck railing job has been an absolutely disaster. One star rating is being generous, I would give them zero if I could. We've been at this job since September 2022 and it is still not resolved. This was a large and expensive residential job. Extremely poor customer service and lack of responsiveness. Multiple instances of shipping the wrong parts, incomplete product, late shipping, etc. There has not been one single aspect of this job that has gone right, let alone well. I can't attest to the final quality yet – though not optimistic – because, for example, Viewrail did not send cold weather gaskets even though the job was clearly in Michigan, so all the gaskets have to be replaced. We are still waiting for that because when they sent the new gaskets, they also sent different clamps, with no explanation. And are not responding to phone calls. This is one example of what has been going on for nine months. The whole thing is extremely disappointing and frustrating to me and my contractor, as well as the installers (who Viewrail represented as working for them all the time and being very familiar with their product when, in fact, they had never worked with them before). The entire job and process has been a cluster – and the worst part is that nobody at Viewrail seems to care about it at all. I understand that mistakes can happen. But there have been far too many mistakes and no accountability on the part of Viewrail to own up to them and address them promptly. My biggest concern is that I will have invested all this money (and trust me, this was very expensive) and time (nine months and counting) and will end up having to replace it with another system from a competent supplier. I am holding out a small amount of hope that the new gaskets and/or clamps will address the problem (the glass slips out of place over time ... does not stay in place), but my confidence has been severely eroded. ## Selected projects - [Cable Railing for Ash Floating Stairs](https://www.houzz.com/hznb/projects/cable-railing-for-ash-floating-stairs-pj-vj~6299966) - Location: Not specified - Photos: 5 - Description: These Vermont homeowners were looking for a stair and railing system that saved space and kept their space open. For the materials, they chose a black stringer, colonial gray posts, and Ash treads with a Storm Gray finish. This finished project looks amazing when paired with the white interior and gray stone flooring. - [Union Pier Luxury](https://www.houzz.com/hznb/projects/union-pier-luxury-pj-vj~5060972) - Location: Not specified - Photos: 14 - [Statement Switchback](https://www.houzz.com/hznb/projects/statement-switchback-pj-vj~5058606) - Location: Not specified - Photos: 12 - Description: A staircase should do more than move you from one floor to another: it should make a statement. Featuring clear-coated walnut treads, handrail, and landing platforms, this floating staircase project in Butler, PA, is nothing short of a work of art. The Silver Spark powder-coated aluminum stringer with matching posts contrasts sensationally with the industrial brickwork of the space, creating an elegant, strong design. Combined with our premium cable rail, this unique staircase sets a new standar… - [Onyx Rod FLIGHT Switchback](https://www.houzz.com/hznb/projects/onyx-rod-flight-switchback-pj-vj~6099490) - Location: Not specified - Photos: 7 - [Speedboat Silver Rod Railing](https://www.houzz.com/hznb/projects/speedboat-silver-rod-railing-pj-vj~6089770) - Location: Not specified - Photos: 9 - [90 Degree Modern Design](https://www.houzz.com/hznb/projects/90-degree-modern-design-pj-vj~5060555) - Location: Not specified - Photos: 7 - [Stainless Steel Rod Railing for Stairs](https://www.houzz.com/hznb/projects/stainless-steel-rod-railing-for-stairs-pj-vj~2606814) - Location: Warsaw, IN - Photos: 4 - Description: Indiana's House of Representatives Craig Snow desired an open transition from downstairs to upstairs. With Viewrail's Stainless Steel Rod Railings, not only were sightlines maintained but a modern streamlined look to match the overall home aesthetic and design. - [Viewrail](https://www.houzz.com/hznb/projects/viewrail-pj-vj~6272319) - Location: Not specified - Photos: 169 - [Multidisciplinary Designer Chooses Floating Stairs](https://www.houzz.com/hznb/projects/multidisciplinary-designer-chooses-floating-stairs-pj-vj~4833997) - Location: Boca Raton, FL - Photos: 3 - Description: “Remodeling our home changed our lives. The house was separated and now we can be social.” That’s how the owners of this 1970’s modernist home in Boca Raton, FL feel about their full-home remodel. The long-time owners wanted a comprehensive renovation to update materials and colors to modernize a dated but structurally sound single-family home. They also love to entertain but the home was holding them back from fully engaging with guests. They wanted to eliminate all of the home’s restrictions o… - [Ski House in the Woods](https://www.houzz.com/hznb/projects/ski-house-in-the-woods-pj-vj~2596023) - Location: Lake Placid, NY - Photos: 10 - Description: This ski house in Lake Placid, New York uses side mount cable railing posts to maximize the space on the deck and stairs. This project displays the clean look that side mount posts provide. This customer chose to powder coat the posts in black while leaving the handrail a natural wood. These side mount posts feature our sleek plates that keep the posts secure while maintaining the system’s unobtrusive appearance. - [Eye-Catching Office Entry](https://www.houzz.com/hznb/projects/eye-catching-office-entry-pj-vj~5059290) - Location: Petoskey, MI - Photos: 3 - Description: Red oak treads and handrails coupled with black aluminum posts blend seamlessly with the sliding barn doors and iron fixtures in this commercial office space. The graspable red oak handrail provides the needed safety and security for this project, and the cable railing ties the look together. The result is an elegant, unique floating staircase that perfectly matches this rustic/modern interior. - [Open-Concept Staircase with Cable Railing](https://www.houzz.com/hznb/projects/open-concept-staircase-with-cable-railing-pj-vj~2601155) - Location: New York, NY - Photos: 7 - Description: This urban home in New York achieves an open feel with several flights of floating stairs accompanied by cable railing. The surface mount posts were manufactured from Aluminum and finished with our popular black powder coat. The system is topped off with our 6000 mission-style handrail. The floating stairs are accented by 3 1/2″ treads made from White Oak. Altogether, the system further’s the home’s contemporary design. - [Wood Deck with DriveTite Cable Railing](https://www.houzz.com/hznb/projects/wood-deck-with-drivetite-cable-railing-pj-vj~2596851) - Location: Not specified - Photos: 8 - Description: Viewrail DriveTite cable railing kits: The simple and clean solution for cable railing with wood posts. Using cable railing with wood posts is an excellent way to achieve a natural, modern design. To use our DriveTite cable railing kits, you’ll need a structural wood post every 8 feet so your system has plenty of strength. You will also want some kind of structure in place every 4′ to prevent cable deflection. We understand that you probably don’t want to place more structural posts on your deck… - [Viewrail Products](https://www.houzz.com/hznb/projects/viewrail-products-pj-vj~2596097) - Location: Not specified - Photos: 19 - [Viewrail Videos](https://www.houzz.com/hznb/projects/viewrail-videos-pj-vj~6660737) - Location: Not specified - Photos: 6 - [Viewrail 2024](https://www.houzz.com/hznb/projects/viewrail-2024-pj-vj~7356017) - Location: Not specified - Photos: 54 - [Viewrail 2023](https://www.houzz.com/hznb/projects/viewrail-2023-pj-vj~7097924) - Location: Not specified - Photos: 42 - [Viewrail brand photos 2022](https://www.houzz.com/hznb/projects/viewrail-brand-photos-2022-pj-vj~6900505) - Location: Not specified - Photos: 27 - [Viewrail Brand](https://www.houzz.com/hznb/projects/viewrail-brand-pj-vj~6869338) - Location: Not specified - Photos: 68 - [Glass Railing in Napa Valley](https://www.houzz.com/hznb/projects/glass-railing-in-napa-valley-pj-vj~6327803) - Location: Napa, CA - Photos: 6 - Description: Low-iron glass railing wraps around this outdoor deck in Napa Valley, keeping the focus on the beautiful landscape in the background. Glass clips hold each panel in place. With side-mounted railing posts, there’s plenty of space to walk and entertain guests on the deck. [See all 26 projects](https://www.houzz.com/professionals/staircases-and-railings/viewrail-pfvwus-pf~380175936) ## Frequently Asked Questions **Do you ensure stair and railing installations meet local building codes?** Absolutely. We ensure all our FLIGHT stair and railing systems are designed and engineered to meet or exceed local building codes. We even hold an ICC Evaluation Service Report (ESR-4797) for our FLIGHT Mono system, which is a testament to our commitment to safety and compliance. We'll provide stamped drawings to assist with your local permitting process. **Do you design and build custom staircases?** Yes, we specialize in designing and building custom staircases. Our FLIGHT floating stair systems, including Mono, Stack, Cantilever, and Spiral, are all custom-engineered for your unique space. We offer design consultations and a wide range of customization options for styles, configurations, wood species, finishes, and railing types to perfectly match your vision. **Do you build spiral staircases?** Yes, we absolutely build spiral staircases! Our FLIGHT Spiral system offers a modern take on this classic design, featuring beautifully crafted helical treads and curved rod infill. It's an excellent choice for tight footprints, with typical diameters ranging from 5' to 10', and can even be engineered as a primary staircase in many homes. **Do you replace outdated stair systems?** Yes, we frequently help homeowners replace outdated stair systems with our modern, elegant FLIGHT floating stairs and contemporary railing options. Whether it's for a full home remodel or a targeted renovation, our systems are designed to transform your space, offering a fresh, open, and visually stunning upgrade. **Do you fabricate metal components in-house?** Yes, we are a manufacturer and fabricate our metal components in-house at our facilities in Goshen, Indiana. We meticulously craft each part, including our unique flow-drilled steel stringers, ensuring precision and quality. This allows us to maintain strict control over the entire production process, from design to delivery. *FAQ content may be generated based on the Pro's Houzz profile and website.* ## Ideabooks - [Preserve your View](https://www.houzz.com/ideabooks/88924564/list/preserve-your-view) — 8 ideas [See all 1 ideabook](https://www.houzz.com/ideabooks/users/viewrail) ## Community Q&A **Q: What kind of tile is on fireplace wall?** *(in Photo Questions)* What kind of tile is on fireplace wall? A: @nikabram it looks like 5.5" Shiplap cut to the length of the wall. **Q: What is the flooring?** *(in Photo Questions)* Love the color and texture A: Hey Maria! Unfortunately, we don't have the information on the specific brand or finishes of this specific flooring but It looks like a wide plank vinyl flooring that is made to replicate a White Oak species with a matte, white-washed finish. We have a similar finish: White Oak with Antique Gray. I hope this helps! --- *Source: Houzz professional profile. Reflects the profile as of 2026-08-15.*