--- title: "Cushion Source — Furniture & Accessories | Houzz" canonical_html_url: https://www.houzz.com/professionals/furniture-and-accessories/cushion-source-pfvwus-pf~469917241 markdown_url: https://www.houzz.com/md/professionals/pf~469917241.md entity_type: LocalBusiness business_name: "Cushion Source" category: ["Furniture & Accessories"] image: https://st.hzcdn.com/fimgs/539396a300630ba5_6357-w400-h400-b0-p0--.jpg address: "3521 Wetumpka Highway, Montgomery, Alabama 36110, United States" latitude: 32.4217 longitude: -86.275 phone: "(800) 510-8325" website: http://www.cushionsource.com rating: 4.8 review_count: 251 best_of_houzz_awards: 7 followers: 234 last_updated: 2026-08-17 --- # Cushion Source Original Houzz profile: [Cushion Source](https://www.houzz.com/professionals/furniture-and-accessories/cushion-source-pfvwus-pf~469917241) ## Professional summary - **Primary category:** Furniture & Accessories - **Location:** Montgomery, AL - **Houzz rating:** 4.8 out of 5 (251 reviews) - **Best of Houzz:** 7 awards (2014–2025), for Service. ## About ### Houzz Badges - Houzz Influencer - Recommended on Houzz - 1,000 Ideabook Saves With hundreds of fabrics and styles to choose from, Cushion Source can create beautiful custom cushions and pillows for your indoor and outdoor decorating needs. We offer a large selection of fabrics from brands like Sunbrella, Robert Allen, PARA' Tempotest, and Al Fresco. Order your custom cushions and pillows online at www.cushionsource.com. ### Services Provided - Custom Curtains - Custom Cushions - Custom Pillows ## Business Details | Field | Value | | --- | --- | | Business Name | Cushion Source | | Address | 3521 Wetumpka Highway, Montgomery, Alabama 36110, United States | | Phone | (800) 510-8325 | | Website | http://www.cushionsource.com | | Followers on Houzz | 234 | **Social profiles:** - Facebook — http://www.facebook.com/CushionSource - X (Twitter) — http://www.twitter.com/CushionSource - Blog — http://www.cushionsource.com ## Offers 12% Off Sitewide - www.cushionsource.com _Use Promo Code: FALL12_ (valid through Sept. 2015) ## Contact - **Houzz profile:** [Cushion Source](https://www.houzz.com/professionals/furniture-and-accessories/cushion-source-pfvwus-pf~469917241) - **Website:** http://www.cushionsource.com - **Phone:** (800) 510-8325 ## Credentials **Certifications & Awards** - Inc. 500/5000: 2008, 2009, 2010 and 2011; BBB Accredited; StellaService rated Excellent - **Best of Houzz:** 7 awards (2014–2025), for Service. ## Reviews **Overall rating: 4.8 out of 5 — 251 reviews** *Aspect averages:* - Work Quality: 32.0 - Communication: 30.0 - Value: 30.0 ### Reviews **★ — Oscar Su, June 2026** > I don't recommend it, poor quality. Since day one I have not been pleased with the quality and how they looked, I have another outdoor furniture set with Sunbrella fabric cushions and each cushion has the Sunbrella and the manufacture stickers, these only have the manufacture. They are under stuffed almost half of what they should have. I don't like to leave these negative reviews, but I could not pass this one. After a year of use I had to order again but this time from another seller. See attached pictures. **Comment from Cushion Source:** > Thank you for taking the time to share your feedback. > We are genuinely disappointed to read this review because the cushions shown in your photos do not reflect the level of quality we strive to deliver. After reviewing your comments, we agree that the cushions appear to have lost much more loft than we would typically expect after only one year of use. > Regarding Sunbrella labeling, the absence of a Sunbrella tag does not indicate that Sunbrella fabric was not used. We manufacture custom cushions using fabrics from numerous premium brands, and our products are labeled as Cushion Source regardless of the fabric selected. We stand behind the authenticity of every material we sell. > If you are willing, we would welcome the opportunity to work with you directly to improve this outcome. We have reached out by both email and phone in an effort to discuss your concerns and find a resolution. Our goal is to help customers achieve a result they are happy with, and when concerns arise, we genuinely want the opportunity to resolve them. > Please contact our Customer Service Department at 1.800.510.8325 or experts@cushionsource.com, and we will be happy to help resolve this issue. **★★★★★ — Allyson Gill, March 2026** > Very impressed with my first-ever purchase of a custom bench cushion. You have an excellent selection of fabrics in different compositions and price points. Both the fabric and foam cushion insert I selected are high-quality. The cushion is well-sewn, and its overall appearance looks high-end, custom, and professional. The custom cushion arrived very quickly. I would not hesitate to order here again or recommend this company to others. **Comment from Cushion Source:** > Thanks so much, Allyson! We're thrilled that you love your new cushion, and we look forward to working with you again! **★★★★★ — Davide Teolis, June 2024** > I could not be happier with this company. I have ordered 2 costume made chaise lounges cushions, since I live in Florida, I have picked sunbrella fabric. The manufacture is perfect, since one month they are getting a lot of rain, they dry fast and look perfect. I think they prices are very competitive and their costumer service is excellent! I will order from them again. **Comment from Cushion Source:** > Thank you! Beautiful photos! We certainly appreciate your business, and we look forward to making more cushions for you! **★ — Maria Lopez, Dec. 2022** > Not the experience one hopes and expects. > I'd inherited window seat cushions made by this company from the previous homeowner and was pleased with the quality, though not my design style. I decided to order updated window seat cushions, after receiving a lovely linen-blend fabric sample. > However, upon receipt of the cushion covers, I noticed the fabric did not have the appearance of linen and was "fuzzy" to the touch. It looked very different from the sample I'd received. Immediately, I called this company and while on the phone with the associate, I realized the fabric had been sewn inside out and explained to her what had occurred. She requested photos, which I sent. She then called back to inform me they would do nothing because the fabric was sewn on the correct side. I then spoke with a supervisor who requested I send a copy of the fabric swatch I'd received. Incredibly, she stated that it appeared the label on the fabric swatch had been tampered with (by me, I presumed), meanwhile insisting repeatedly the "fuzzy" cover was correct. > Without going into further details, I am glad to report that so far, I haven't had to resort to contacting my credit card company to intervene. I returned the "fuzzy" covers and they have shipped me the covers sewn correctly (I hope), but not without some harrowing moments and unnecessary emotional distress. **★ — preowned1, Jan. 2022** > Had a custom bay window cushion made and first off the website does not catch that a custom made bay window would need the zipper on the short side vs the long side. So we have a custom made $800 cushion with a zipper in the front. The foam inside the cushion is smaller than needed so the actual cushion material twists around the padding and makes it look like a slipping old couch cushion. Customer service offered to fix there mistake because of the zipper on the wrong side of the cushion for another $400.00. Make sure you shop around first and read reviews and make sure you get the correct amount of foam for your cushion so you don't have this issue. **★ — Alex Barsky, March 2021** > Just received my order of indoor sofa cushions, order with all possible options for better comfort but received low grade bad quality foam which can't hold 160 pounds body. Very uncomfortable to seat on it. Contacted customer service and got brush- off without any options for the replacement **★★★★★ — jeffschoen, Sept. 2020** > Such a great experience…I ordered 8 cushions online: two sofa bottoms and six pillows (inserts only). The staff at Cushion Source are very pleasant and instructed me exactly how to properly measure for my order. When the cushions arrived via FedEx, they fit perfectly into my sleeves and are really comfortable. I couldn’t be happier and highly recommend Cushion Source for your replacement cushions! > -Jeff S. Fort Lauderdale, FL **★ — HU-206575524, June 2020** > I placed an order on May the 8th. Ship date was supposed to be June 5th. It was pushed to June 12th then June 15th. Now it’s the 16th and customer service has no idea what the schedule is for shipping. I would not have ordered the product if I had know they would not meet the ship date. **★ — Scott Roberts, May 2019** > Company did not honor the promised delivery date. Zero communication from them to discuss when product will get delivered. To me communication with a client is EVERYTHING. They dropped the ball on this one and lost any potential sells. **★★★★★ — Collector, Nov. 2018** > Cushion Source saved the day. I needed banquet seats and backs for a store opening and I needed them in 7 days. I thought it was a long-shot but I called and asked about rushing the order and the rep I spoke with was amazing. She was able to place the fabric order and confirm that they could meet my deadline within 15 minutes. To top it off, the cushions arrived 2 days early and were perfect. The workmanship is great and you can't beat the price. I will definitely use Cushion Source again. **★★★★★ — Regina G, Aug. 2018** > I just received my cushions from Cushion Source. I am extremely pleased. The cushions are exactly what I ordered -- correct dimensions and fabrics. They are well made. They are reasonably priced and arrived on time. I will be ordering more cushions from Cushion Source! **★ — Caroline Park, Aug. 2018** > I've thought long and hard about doing this review but the interaction I just had again with a specific customer service rep made it clear I should submit it. Peggy McFaden is the rep I was dealing with and I have never been left feeling so bad after dealing with Customer Service ever in my life. If there is a recording of our calls, you can hear the attitude and dismissiveness and I just don't know why someone would talk to a customer like that. I just need help with the order I received and am just trying to figure out the best course of action, but I feel like she’s somehow doing a job she doesn’t like and I’m disturbing her. > > Back in early July I placed an order through Shay Thorton. After initially speaking with her on the phone, she asked me to send photos of exactly what I was looking for as I wanted a specific wrapping of the fabric and seam placement. She sent an updated quote with the Style listed as ‘Wrapped Boxed Edge’ and she confirmed via email that this description matches what I am looking for and the pictures I had sent. > > Fast forward to a few days ago when I received my order, I noticed a couple things. (1) The wrapping style did not match the photos I had sent. (2) One of the cushions is not laying flat on the ends and no matter what I do to readjust the cushion, it still curls up on the ends. There is also a really hard edge where it looks like 2 foam pieces were glued together making it uncomfortable to sit on. The other cushion, however, looks great aside from the fabric wrapping style. > > I called yesterday to see if anything can be done and spoke to Peggy McFaden. This was the first call where I felt really bad after speaking with her, but nonetheless proceeded to go through the process with her. She asked me to send pictures, which I did while also thanking her for her time on the phone and she responded letting me know she would forward to the production manager for review. I called this morning to see if there were any updates and unfortunately, she was the one who picked up and told me she sent to the production manager and if she ever heard back she’ll contact me. She sounded so annoyed and I don’t know if I’m ever actually going to get any help from her. > > I would like to place another order for some large sectional couch cushions and know the proper specification on the upholstery style I should call out which is why I would like to get some help. However, I don’t know if and when I’ll get some assistance and at this point am afraid to call if Peggy will be the one to pick up. Getting the initial order resolved would be helpful, but don’t know what to do at this point. I have also seen pictures of cushions in that exact style on your website so I know it is possible, I just don’t know what the right description is. From what I can see, Cushion Source is a great company but the service I got from a very specific individual does not reflect that, only from my personal experience. I hope that I will hear back and get this all taken care of and be able to place another order especially since it takes so long to receive the product. ## Selected projects - [Summertime Patio](https://www.houzz.com/hznb/projects/summertime-patio-pj-vj~1799216) - Location: Not specified - Photos: 4 - [Spring Inspiration](https://www.houzz.com/hznb/projects/spring-inspiration-pj-vj~1503739) - Location: Not specified - Photos: 6 - [Black + White](https://www.houzz.com/hznb/projects/black-white-pj-vj~1492696) - Location: Not specified - Photos: 4 - [Vintage Furniture Replacement Cushions](https://www.houzz.com/hznb/projects/vintage-furniture-replacement-cushions-pj-vj~615486) - Location: Not specified - Photos: 14 - [Window Seat and Reading Nook Cushions](https://www.houzz.com/hznb/projects/window-seat-and-reading-nook-cushions-pj-vj~616558) - Location: Not specified - Photos: 22 - [Chic Jewel-Tone Custom Cushions](https://www.houzz.com/hznb/projects/chic-jewel-tone-custom-cushions-pj-vj~1125593) - Location: Not specified - Photos: 1 - [Fall Fabrics](https://www.houzz.com/hznb/projects/fall-fabrics-pj-vj~1294156) - Location: Not specified - Photos: 4 - [Beautiful Custom Cushions](https://www.houzz.com/hznb/projects/beautiful-custom-cushions-pj-vj~1020959) - Location: Not specified - Photos: 6 - [Rustic Outdoor Seating](https://www.houzz.com/hznb/projects/rustic-outdoor-seating-pj-vj~1328007) - Location: Not specified - Photos: 1 - [Robert Allen Open Air at Cushion Source](https://www.houzz.com/hznb/projects/robert-allen-open-air-at-cushion-source-pj-vj~1258907) - Location: Not specified - Photos: 2 - [Holiday Decor](https://www.houzz.com/hznb/projects/holiday-decor-pj-vj~1461984) - Location: Not specified - Photos: 3 - [Chic Custom Pillows for Pool House](https://www.houzz.com/hznb/projects/chic-custom-pillows-for-pool-house-pj-vj~1125591) - Location: Not specified - Photos: 2 - [Outdoor Cushions](https://www.houzz.com/hznb/projects/outdoor-cushions-pj-vj~616619) - Location: Not specified - Photos: 32 - [Built-in Patio Bench Cushions](https://www.houzz.com/hznb/projects/built-in-patio-bench-cushions-pj-vj~1134402) - Location: Not specified - Photos: 6 - [Chic Custom Cushions](https://www.houzz.com/hznb/projects/chic-custom-cushions-pj-vj~1024209) - Location: Not specified - Photos: 1 - [Our Custom Throw Pillows](https://www.houzz.com/hznb/projects/our-custom-throw-pillows-pj-vj~991175) - Location: Not specified - Photos: 9 - [Beach House Cushions](https://www.houzz.com/hznb/projects/beach-house-cushions-pj-vj~616637) - Location: Not specified - Photos: 13 - [Porch Daybed Swing Cushions](https://www.houzz.com/hznb/projects/porch-daybed-swing-cushions-pj-vj~1125595) - Location: Not specified - Photos: 1 - [Custom Drapes](https://www.houzz.com/hznb/projects/custom-drapes-pj-vj~1212730) - Location: Not specified - Photos: 1 - [Bright Coastal-Inspired Throw Pillows](https://www.houzz.com/hznb/projects/bright-coastal-inspired-throw-pillows-pj-vj~1212842) - Location: Not specified - Photos: 2 [See all 35 projects](https://www.houzz.com/professionals/furniture-and-accessories/cushion-source-pfvwus-pf~469917241) ## Ideabooks - [Outdoor Living](https://www.houzz.com/ideabooks/33042502/list/outdoor-living) — 62 ideas - [Breakfast Nook and Banquette Inspiration](https://www.houzz.com/ideabooks/34984059/list/breakfast-nook-and-banquette-inspiration) — 12 ideas - [Window Seat Inspiration](https://www.houzz.com/ideabooks/45640851/list/window-seat-inspiration) — 14 ideas - [Home for the Holidays](https://www.houzz.com/ideabooks/33825037/list/home-for-the-holidays) — 31 ideas - [Fall Decorating](https://www.houzz.com/ideabooks/32263820/list/fall-decorating) — 9 ideas [See all 5 ideabooks](https://www.houzz.com/ideabooks/users/cushionsource) ## Community Q&A **Q: are these for sale** *(in Photo Questions)* item 2 sofas and 2 chairs A: Hi Bronwyn, We only sell the cushions. This is a customer photo. The customer had new cushions made for their old furniture. I hope that's been helpful! Thank you! **Q: I’m also looking for a cushion of this shape for my teak banana bench!** *(in Photo Questions)* Need pretty much the same cushion, but I don’t see it on your website. A: Hi, Here is the product you are looking for. https://www.cushionsource.com/product/bench-cushion-standard-unique\#step=1  Thank you! **Q: Who did the custom cement benches and firepit?** *(in Photo Questions)* We are looking for custom concrete benches and firepit in salt lake city utah A: Hi, Unfortunately, we do not know who installed the concrete seating and fire pit. A customer supplied this photo. I'm sorry we are unable to help you with that. If you need cushions, please let us know! Thank you! **Q: where and how can I purchase the black and white Sunbrella settee and** *(in Photo Questions)* Where and how can I purchase the black and white striped Sunbrella settee and chairs including the cushions. Thanks Georgia A: https://www.cushionsource.com/ **Q: Cushions specs** *(in Product Questions)* Hi. Are there ties on these cushions to afix to a bench? thx. A: No, there are no ties on these cushions. Thank you! **Q: Beautiful! Do you know the approximate depth of these cushions?** *(in Photo Questions)* A: Unfortunately, I do not know the dimensions of these particular cushions. This is a customer photo. However, if you need any help with creating a custom cushion, please visit our website, cushionsource.com, or give us a call at 800-510-8325, one of our customer service representatives will be happy to help review all of the fabric options we have available for your custom cushions! Thank you so much! --- *Source: Houzz professional profile. Reflects the profile as of 2026-08-17.*