--- title: "Pankow Construction - Design/Remodeling - PHX, AZ — Design-Build Firms | Houzz" canonical_html_url: https://www.houzz.com/professionals/design-build-firms/pankow-construction-design-remodeling-phx-az-pfvwus-pf~629233541 markdown_url: https://www.houzz.com/md/professionals/pf~629233541.md entity_type: LocalBusiness business_name: "Pankow Construction - Design/Remodeling - PHX, AZ" category: ["Design-Build Firms"] image: https://st.hzcdn.com/fimgs/acb39f780d502647_0230-w400-h400-b1-p10--.jpg address: "3620 E Campbell Ave., Phoenix, Arizona 85018, United States" latitude: 33.4958 longitude: -111.9883 phone: "(602) 451-6732" website: http://www.pankowconstruction.com rating: 4.6 review_count: 18 best_of_houzz_awards: 12 followers: 318 last_updated: 2026-08-21 --- # Pankow Construction - Design/Remodeling - PHX, AZ Original Houzz profile: [Pankow Construction - Design/Remodeling - PHX, AZ](https://www.houzz.com/professionals/design-build-firms/pankow-construction-design-remodeling-phx-az-pfvwus-pf~629233541) ## Professional summary - **Primary category:** Design-Build Firms - **Location:** Phoenix, AZ - **Serves:** Phoenix, Ahwatukee, Chandler, Gilbert, Scottsdale, Paradise Valley, Troon North - **Houzz rating:** 4.6 out of 5 (18 reviews) - **Best of Houzz:** 12 awards (2012–2023), for Design, Service. ## About ### Houzz Badges - Star Houzzer - Houzz Influencer - Recommended on Houzz - 100,000 Ideabook Saves - Best of Houzz winner - References available - 20 years in business \*Authorized Wellborn Cabinetry Dealer\* \*Authorized Pella Certified Contractor\* Pankow Construction is a leader in Major Home Remodels including Kitchen & Bath, Exterior Makeovers, Room Additions, Interior Resurfacing, Window Replacement and 3D Design. We've earned our outstanding reputation in Phoenix & Scottsdale, AZ by providing professional design and honest construction on time and on budget. Excellent client relationships and quality construction through outstanding work ethics have been the cornerstone of the company since its beginning. ### Services Provided - Home Remodeling - Kitchen Remodeling - Home Additions - Kitchen Design - Home Extensions ### Areas Served - Phoenix - Ahwatukee - Chandler - Gilbert - Scottsdale - Paradise Valley - Troon North ### Typical Job Cost $25,000 - 5 million ## Business Details | Field | Value | | --- | --- | | Business Name | Pankow Construction - Design/Remodeling - PHX, AZ | | Address | 3620 E Campbell Ave., Phoenix, Arizona 85018, United States | | Phone | (602) 451-6732 | | Website | http://www.pankowconstruction.com | | License Number | 158699 | | Followers on Houzz | 318 | **Social profiles:** - Facebook — http://www.facebook.com/pankowconstruction ## Contact - **Houzz profile:** [Pankow Construction - Design/Remodeling - PHX, AZ](https://www.houzz.com/professionals/design-build-firms/pankow-construction-design-remodeling-phx-az-pfvwus-pf~629233541) - **Website:** http://www.pankowconstruction.com - **Phone:** (602) 451-6732 ## Credentials **Certifications & Awards** - NARI Member, LEED AP Certified, Energy Star Partner, Pella Certified Partner, BBB A+ Rating - **Best of Houzz:** 12 awards (2012–2023), for Design, Service. **Affiliations** - [National Association of the Remodeling Industry](https://www.houzz.com/professionals/schools-and-organizations/national-association-of-the-remodeling-industry-pfvwus-pf~1954795205) - [Better Business Bureau](https://www.houzz.com/professionals/schools-and-organizations/better-business-bureau-pfvwus-pf~1830530549) - [LEED AP](https://www.houzz.com/hznb/professionals/schools-and-organizations/leed-ap-pfvwus-pf~1386238498) ## Reviews **Overall rating: 4.6 out of 5 — 18 reviews** ### Reviews **★★★★★ — Mary Grassl, April 2019** > I have been in the real estate/development/design industry for over 30 years. Rarely is an experience as great as this one for my large project. I am a very tough customer when it comes to my own home and Pankow (especially Mat Truman) exceeded my expectations. **★★★★★ — Gina K, April 2019** > We worked with 3 different contractors for 3 large projects in and around our home and if it weren't for Pankow's amazing planning, communications and attention to details, I would forever think all construction companies were horrible. We shopped several contractors to help us re-work the interior of our home, even had plans drawn with one and dropped them, nothing felt right. We were so leery to use someone we didn't personally have a reference on due to previous nightmare projects. Two of us live in 2000 sq ft and we have no kids. It's a 1950's block home that had small bedrooms and tiny closets. Every contractor we spoke to insisted we needed to add more sq footage in order to get a bigger Master Bed/Bath. We only live in 300 sq ft of the house daily and didn't want MORE house. Pankow's designer heard our frustration and came up with ideas for changing the existing space to make it more roomy without adding more house. We got a huge Master bedroom, spacious Master bath, new tile and paint throughout, updates all window treatments, fixtures, and built storage space that also houses our 120 gallon fish tank, the focal point of our great room. At one point, we had to move everything into the garage and sleep outside of our home for a month which felt unbearable. Pankow really worked to stay on schedule, communicated constantly and remain flexible with us. The respect they paid us really set them apart from our former contractors. We had a couple unique areas within our home that weren't useful and left us scratching our heads. Their designer stopped by and came up with amazing ideas that turned out both beautiful and functional. All internal remodels are stressful, especially if you need to live around it. Pankow made the experience really workable and flexible for us. We both have really busy schedules and Pankow was thoughtful about when we needed privacy or a break from the crew on our property. With any big project, things can settle a bit and we needed minor repairs about 7 months later. They were out within the week to fix them, fast and efficient. They were much more than just our "contractors", they became our friends and that relationship of trust and communication they subscribe to will carry their successes for many years. I recommend Pankow to anyone planning a home project. This review is past due so accept my apology Rob, Mat and Mel! **★★★★★ — Kelly, April 2019** > We had four separate home improvement jobs completed by Pankow. First was a steel patio cover which was two stories high and over 1,000 sq. ft. of coverage. Second was painting exterior of my house, barns , perimeter/retaining walls & fencing.. The third job , we had a 24 foot slider/door installed. Lastly, we had our formal area (dining & living room) tiled. > I continued to use Pankow because Matt, our project manager, was amazing to work with. He worked with us with regard to design and products and did his best to keep the pricing down. He stood by his work and it turned out breathtakingly beautiful. I would highly recommend Pankow to anyone that wants a high quality job done by high quality people. **★★★★★ — Kimberly Desrosiers, March 2019** > I would highly recommend Pankow Construction. > > I hired them for a bathroom addition onto my historic home. While other contractors either gave me an unrealistic proposal (inflated) or never returned my calls, Mel and Rob worked with me until we came up with a proposal that fit within my budget and my plans. > > Once the job started, Mat and the various crews were amazing to work with. They were professional and kept me updated on what was going on during the entire construction process. > > Yes, we did have some bumps in the road- it's an old house and no matter how well you plan, surprises happen, but they were dealt with quickly. By the time an unplanned issue was brought to my attention, Mat would have a remediation plan already prepared, and he was ready to execute the plan. He even went so far as to contact my roofer from the prior year and worked with him directly on a few things in order to make the new roof line and the work done last year "work" together so we wouldn't have any issues going forward. He saved me numerous calls and a lot of headaches. I greatly appreciated that "above and beyond" effort. > > Since I was on my own with this project, it was nice to be able to hire a contracting team that I could trust to do a job correctly and not overrun my budget. I'm happy I found this team and I've already recommended them to a few of my friends! **★★★★★ — Nicole Gabler, Feb. 2019** > The most incredible Contactor I have used for home remodel. Attention to detail, superior quality, timely and follow through of all aspects of the job. Always there to help and answer questions. **★★★★ — Stewart Clark, Feb. 2019** > We have been working with Rob and his team now for one year. They have exceeded out expectations on most details. As we see the plan come together now and the home we purchased remodeled and transformed, we will be posting pictures and updates on the progress. > > The designer Mel has been a real bonus in helping us select the interior finishes and looks. > Ray, the designer, has the experience and talent to bring our vision to light. And finally, Rob Pankow is passionate about meeting customer needs and really listens...Stey Tuned... **★★★★★ — Charissa Lopez, Feb. 2019** > We had our main bathroom remodeled with Pankow Construction. We had everything redone and replaced. We had a great experience and the designer as she was always available for help with design and any other questions or concerns we had about the project. The cost was very fair. Our bathroom turned out beautiful and we are very happy with it. Our only complaint was the project going over time due to plumbing being on back order but we also started over the holidays. **★★★★★ — Jeannie Courtney, Feb. 2019** > My current job is the third job in which I have used Pankow Construction. It will be completed in about 6 weeks. My first remodel with Pankow was over 20 years ago with another 11 years ago. I am one of a few who, when telling others I am remodeling, can say it is pleasure to have a responsible, caring, creative, professional, on-time and especially accountable contractor. The professionals working for Pankow are knowledgeable, supportive, and quality-oriented. Tom, the supervisor, runs the job onetime with quality, Ray's designs are fabulous, and Mel has gone beyond to assist me with design, layout and products. Their input and suggestions have been invaluable. In addition, the sub contractors are reliable, helpful, and courteous, and complete their parts on time. Rob Pankow is on my job not only checking workmanship but he has a wonderful eye for design, color and flow. Seeking his advice gives me a great backboard from which I can make decisions. It is a pleasure to give Pankow the highest rating. **★ — C B, Dec. 2018** > I hired Pankow for an extensive design/build renovation project, but was disappointed by the quality of work, lack of professionalism, poor communication, and inattention to detail during the design process. Thus, I didn’t use their design or hire them for construction. > > After weeks of emails, on-site meetings, and design discussions, Pankow asked us in to their office to present their initial floor plan. But their bizarre drawing did not remotely resemble the project we had discussed. Later, the designer admitted what happened: she didn't give the architect the detailed info we provided — she just printed out a basic list of floor plan goals and left it on his desk. It was double-sided, and the architect didn't read the back. Then, no one noticed or fixed the problem before we showed up. (And much later, the owner actually tried pass off this first design as a legitimate effort, as evidence that they had done great work for us... as if his employee hadn’t told us what really happened.) > > We hoped this was an isolated mistake, and continued the process without making a big deal of it. But problems persisted (too many to list or detail here), including: drawings with wrong property setbacks; frequently ignoring or forgetting significant aspects of the project that had already been discussed in detail; failing to provide promised or requested information; minutes before a scheduled meeting, they had to delay because they were unprepared; only after I specifically asked, did they say they don’t help select or source any appliances (even for a project that gutted/relocated the kitchen and replaced every appliance in the house). I asked other local builders if this is typical; they said it is not. > > In general, we were underwhelmed by their design services. But worse, the documents we received were vague, contradictory, and incomplete. I wrote out a detailed list of questions and clarifications about the proposal so we could figure it all out. More than two weeks later, when I asked whether a response was coming, the designer told me she had not even read my email. > > After a month, our questions were still unanswered, but the owner suddenly told us that he recommended tearing most of the house down entirely and building from scratch. This came out of the blue, since there had been no significant change in the project since our last discussion (when they proposed renovation). Not only that, but they intended to use the draft renovation drawings for this brand-new construction (which makes no sense since that floor plan was based on existing walls, etc). At this point, we lost confidence that Pankow would be able to produce a complete or usable design, and eventually asked for a refund (instead of having them do the considerable additional work necessary). > > Unsurprisingly, the owner was not happy about that; but the level of vitriol that we received was excessive. He entirely refused to acknowledge any mistakes (much less fix them), and insisted that the company's work was flawless (despite obvious evidence otherwise). He responded with false knee-jerk accusations and finger-pointing, rather than offering any solutions. At that point, the owner decided to keep our entire pre-paid design fee, but explicitly refused to finish the design or answer any of our many unresolved questions. > > Even though we wasted time & money, I’m incredibly glad that we didn’t have them start construction. We did more research and found well-qualified professionals experienced in large projects. > > \[The "project cost" noted here was for design services only, not the total anticipated project cost, which was several hundred thousand dollars.\] > > \*Updated - This review was written as diplomatically as possible, given the absolutely horrendous experience I had with this company. I did file a BBB complaint, seeking a refund of the design payment, due to a specific contract issue (separate from but in addition to the other problems I described in this review). To be clear, the BBB cannot force a company to appropriately resolve a customer’s complaint. All it can do is require a company to submit an “answer” responding to the submitted complaint. That is all that happened in this case. The BBB does NOT make any determination as to who is “right” or “wrong” in these situations. It just provides a process for the customer and company to communicate directly with each other. Pankow suggests that the BBB somehow independently determined that our complaint didn’t have merit. This is 100% incorrect and extremely misleading (which is what I have now come to expect from Pankow). At the end of the day, they took thousands of dollars upfront, failed to deliver the products promised, refused to answer questions about their proposal, provided unprofessional and substandard service, and delayed our project by many months. It was an abject disaster, for which they take no accountability whatsoever. **Comment from Pankow Construction - Design/Remodeling - PHX, AZ:** > The Better Business Bureau , “BBB” , a highly respected neutral third party , was brought in to review this clients complaint. After the BBB reviewed all comments,contracts, designs, timelines, and milestone emails they concluded the case as “ answered”. The BBB continues to hold Pankow Constructions long standing A+ rating, essentially dismissing the clients claims. > Pankow Construction takes pride in its reputation for providing a high level of service and satisfaction to our clients over the past 18 years. We approach any grievance by considering the issue from the clients point of view. In this rare case we determined that the issues raised were far beyond reasonable or accurately represented. I am disappointed that we were not able create accord with this client and attempted to do so under the guidance of the BBB. This unfortunate circumstance is a rare outlier within our hundreds of clients served who are extremely satisfied with our design and construction services. We are proud to offer our extensive referral list to prospective clients. **★★★ — Andrea Ott, Feb. 2018** > The good: the work that was done well was done very well. > > The bad: failed to produce plans to work from, and kept contract language very vague. Anything that wasn't spelled out explicitly in the contract was left up to the discretion of the project manager. When I expressed dissatisfaction, was blamed personally for their failure to convey plans or ask my input. Contractor was 100% un-involved once the project started. > > The ugly: emotional breakdowns, yelling, red faces, and at one point, fear of physical assault--all due to delays and confusion in the process. I was told a number of times that I was one of the "nice customers". So maybe I was just a whipping boy. Just a lot of disrespectful and unprofessional actions that made it an unpleasant process and left a bad taste in my mouth. **Comment from Pankow Construction - Design/Remodeling - PHX, AZ:** > Andrea, thank you for writing. I am very sorry to hear you had an unfavorable experience. At Pankow Construction, we have a reputation of going above and beyond when it comes to client satisfaction. After your first contractor did not work out, we were very happy to take on your project midway through. Even though we succeeded in your satisfaction of the physical product, I have met with the team in an effort to improve our customer experience for our future clients. > > Rob Pankow **★★★★★ — Fix Design Build, Architecture and Construction, Sept. 2016** > Pankow did a great job in the construction of this beautiful kitchen along with Moxie Designers . The Architecture was designed by Stephanie Espinoza, of SE Studio Architecture. **★★★★★ — Kathryn Shiaras, April 2016** > Pankow Construction completed an exterior remodel on our 1963 year ranch. It was in dire need of an update, and from design to completion the project turned out impeccable. Our old home now looks fresh and updated. We love it! The use of stone work around our home, including areas around our front door, gated doorway and planters become a favorite feature of mine. The original estimate was in line with the final cost and we were able to stay on budget. When problems arose, as they will with any construction project, the Super was always available to advise and remedy when needed. I would be happy to recommend Pankow Construction. ## Selected projects - [Authorized Pella Certified Contractor](https://www.houzz.com/hznb/projects/authorized-pella-certified-contractor-pj-vj~6619732) - Location: Not specified - Photos: 2 - [Arcadia Traditional Ranch Home](https://www.houzz.com/hznb/projects/arcadia-traditional-ranch-home-pj-vj~2189687) - Location: Phoenix, AZ - Photos: 56 - Description: This classic ranch home in the heart of Arcadia has been remodeled from head to toe. The backyard expansion includes a new family room with bi-fold doors, a split master suite and new indoor/outdoor seating area to enjoy the beautiful landscape and weather in Scottsdale. The home also has historic elements of reclaimed wood from previous ranch homes, Kentucky Split from barns in Kentucky and brick from a historic residence in downtown Phoenix. - [Warm Transitional](https://www.houzz.com/hznb/projects/warm-transitional-pj-vj~2896987) - Location: Scottsdale, AZ - Photos: 21 - [Traditional Rustic Charm](https://www.houzz.com/hznb/projects/traditional-rustic-charm-pj-vj~2170086) - Location: Scottsdale, AZ - Photos: 30 - [Arcadia French Country](https://www.houzz.com/hznb/projects/arcadia-french-country-pj-vj~345406) - Location: Phoenix, AZ - Photos: 8 - [Arcadia Traditional](https://www.houzz.com/hznb/projects/arcadia-traditional-pj-vj~17029) - Location: Phoenix, AZ - Photos: 7 - [White Brown Cabinets Traditional Kitchen](https://www.houzz.com/hznb/projects/white-brown-cabinets-traditional-kitchen-pj-vj~2240983) - Location: Scottsdale, AZ - Photos: 15 - [Historic Downtown Phoenix](https://www.houzz.com/hznb/projects/historic-downtown-phoenix-pj-vj~1644029) - Location: Phoenix, AZ - Photos: 11 - Description: Designed by Architect Stephanie Espinoza at SE Studios. 1919 craftsman home in the heart of downtown Phoenix. - [Traditional Kitchen Remodel](https://www.houzz.com/hznb/projects/traditional-kitchen-remodel-pj-vj~375114) - Location: Scottsdale, AZ - Photos: 5 - [White Kitchen](https://www.houzz.com/hznb/projects/white-kitchen-pj-vj~751945) - Location: Scottsdale, AZ - Photos: 10 - [Mid-Century Modern](https://www.houzz.com/hznb/projects/mid-century-modern-pj-vj~2896991) - Location: Phoenix, AZ - Photos: 7 - [North Scottsdale Remodel](https://www.houzz.com/hznb/projects/north-scottsdale-remodel-pj-vj~1546455) - Location: Scottsdale, AZ - Photos: 5 - [Cozy & Warm](https://www.houzz.com/hznb/projects/cozy-and-warm-pj-vj~2896995) - Location: Scottsdale, AZ - Photos: 8 - [DC Ranch](https://www.houzz.com/hznb/projects/dc-ranch-pj-vj~15259) - Location: Scottsdale, AZ - Photos: 12 - [House Crashers](https://www.houzz.com/hznb/projects/house-crashers-pj-vj~2896996) - Location: Not specified - Photos: 13 - [Central Corridor Remodel 2](https://www.houzz.com/hznb/projects/central-corridor-remodel-2-pj-vj~18237) - Location: Scottsdale, AZ - Photos: 2 - [Arcadia Contemporary](https://www.houzz.com/hznb/projects/arcadia-contemporary-pj-vj~17026) - Location: Phoenix, AZ - Photos: 8 - [Arcadia Modern Ranch](https://www.houzz.com/hznb/projects/arcadia-modern-ranch-pj-vj~744452) - Location: Phoenix, AZ - Photos: 8 - Description: This kitchen is perfect for lover’s of clean line, smooth surfaces and bright spaces. The light maple, flat panel cabinet doors brighten up the space and work seamlessly with the new wood floors. To further brighten up the home, a bi-fold door was installed adjacent to the kitchen. This let’s in plenty of natural light and creates an indoor-outdoor space perfect for entertaining and reflective of the home’s contemporary vibe. The master bathroom blends modern with traditional elements including… - [Paradise Valley Kitchen Remodel](https://www.houzz.com/hznb/projects/paradise-valley-kitchen-remodel-pj-vj~18236) - Location: Paradise Valley, AZ - Photos: 4 - [South Mountain Art Studio](https://www.houzz.com/hznb/projects/south-mountain-art-studio-pj-vj~355059) - Location: Scottsdale, AZ - Photos: 7 [See all 32 projects](https://www.houzz.com/professionals/design-build-firms/pankow-construction-design-remodeling-phx-az-pfvwus-pf~629233541) ## Ideabooks - [Miliken](https://www.houzz.com/ideabooks/87925243/list/miliken) — 28 ideas - [old town](https://www.houzz.com/ideabooks/89666844/list/old-town) — 2 ideas - [Montana Laundry](https://www.houzz.com/ideabooks/89281667/list/montana-laundry) — 3 ideas - [Anderson](https://www.houzz.com/ideabooks/86718598/list/anderson) — 19 ideas - [O'Donovan](https://www.houzz.com/ideabooks/88608647/list/o-donovan) — 2 ideas - [Gravbot](https://www.houzz.com/ideabooks/86811777/list/gravbot) — 8 ideas - [Castillo](https://www.houzz.com/ideabooks/86494973/list/castillo) — 3 ideas - [Smith-2](https://www.houzz.com/ideabooks/44143988/list/smith-2) — 20 ideas - [Ganz](https://www.houzz.com/ideabooks/84461614/list/ganz) — 4 ideas - [Hall Gazebo](https://www.houzz.com/ideabooks/84355788/list/hall-gazebo) — 4 ideas - [Jackson](https://www.houzz.com/ideabooks/83687831/list/jackson) — 2 ideas - [Yuh](https://www.houzz.com/ideabooks/77461781/list/yuh) — 8 ideas - [Montana](https://www.houzz.com/ideabooks/32984030/list/montana) — 35 ideas - [Gross](https://www.houzz.com/ideabooks/80989767/list/gross) — 6 ideas - [wilson](https://www.houzz.com/ideabooks/82070869/list/wilson) — 2 ideas - [HALL-CASITA](https://www.houzz.com/ideabooks/81809597/list/hall-casita) — 1 idea - [Holland](https://www.houzz.com/ideabooks/78932784/list/holland) — 14 ideas - [Ritchie Bathroom](https://www.houzz.com/ideabooks/61366209/list/ritchie-bathroom) — 30 ideas - [Brown Calle Rosa](https://www.houzz.com/ideabooks/72118156/list/brown-calle-rosa) — 21 ideas - [Tucker](https://www.houzz.com/ideabooks/73629887/list/tucker) — 6 ideas [See all 89 ideabooks](https://www.houzz.com/ideabooks/users/pankowconstruction) ## Community Q&A **Q: What is the dimensions of this space?** *(in Photo Questions)* A: the entire room is about 12' x 20' - the island in the middle is roughly 3' x 6' **Q: Did someone paint this wood or was it purchased like this?** *(in Photo Questions)* A: Hi this is Kentucky Split - it was purchased from Porter Woods in Phoenix, AZ. It is in its original condition from when it used to be a barn in Kentucky. **Q: Where can I get this kind of wood behind the bed?** *(in Photo Questions)* A: This was purchased at Porter Barn Wood in Phoenix, AZ. https://porterbarnwood.com/ **Q: I love the backsplash tiles - can you tell me what it is? & color?** *(in Photo Questions)* is it a mat subway tile? or white/cream brick? A: I don't know the exact brand and color off the top of my head - but it is a ceramic (possibly handmade) and is a "truish" white with slight beveled edges. **Q: what are the countertops** *(in Photo Questions)* A: The counter tops used on the kitchen island is Kashmir White. **Q: can you tell me the exact make and model of this door?** *(in Photo Questions)* A: This is a Pella Crafstman Door in their Architect Series - http://www.pella.com/doors/explore-door-styles/entry-door.aspx?type=architect-series-craftsman-light-entry-door-with-glass&panelId=13 --- *Source: Houzz professional profile. Reflects the profile as of 2026-08-21.*