--- title: "Maeser Master Services — Kitchen & Bath Designers | Houzz" canonical_html_url: https://www.houzz.com/professionals/kitchen-and-bath-designers/maeser-master-services-pfvwus-pf~663319344 markdown_url: https://www.houzz.com/md/professionals/pf~663319344.md entity_type: LocalBusiness business_name: "Maeser Master Services" category: ["Kitchen & Bath Designers"] image: https://st.hzcdn.com/fimgs/820363df01e54870_9699-w400-h400-b0-p0--.jpg address: "11101 Electron Drive, Louisville, Kentucky 40299, United States" latitude: 38.1768 longitude: -85.5218 phone: "(502) 873-3920" website: https://www.maeser.com/bathroom-remodeling/ rating: 4.1 review_count: 25 best_of_houzz_awards: 3 followers: 58 last_updated: 2026-09-30 --- # Maeser Master Services Original Houzz profile: [Maeser Master Services](https://www.houzz.com/professionals/kitchen-and-bath-designers/maeser-master-services-pfvwus-pf~663319344) ## Professional summary - **Primary category:** Kitchen & Bath Designers - **Location:** Louisville, KY - **Serves:** Louisville, Jeffersontown, Newburg, Fern Creek, Saint Matthews, Okolona, Highview, Lyndon, Middletown, Hillview, Buechel, Douglass Hills, Westwood, Hurstbourne, Simpsonville, Graymoor-Devondale, Indian Hills, Pioneer Village, Anchorage, Windy Hills, Hurstbourne Acres, Worthington Hills, Worthington, Saint Regis Park, Beechwood Village, Barbourmeade, Northfield, Hebron Estates, Meadow Vale, Indian Hills Cherokee Section, Langdon Place, Bellemeade, Plantation, Rolling Hills, Spring Valley, Woodlawn Park, Watterson Park, Hollow Creek, Blue Ridge Manor, Woodland Hills, Seneca Gardens, Winding Falls, Green Spring, Murray Hill, Brownsboro Farm, Fincastle, Rolling Fields, Meadowview Estates, Oak Park - **Houzz rating:** 4.1 out of 5 (25 reviews) - **Best of Houzz:** 3 awards (2014–2019), for Service. ## About ### Houzz Badges - Recommended on Houzz - 1,000 Ideabook Saves - Award winning - High-end - Offers Custom Work Maeser Master Services is a full remodeling source for your bathroom and kitchen in the Louisville, Kentucky area. We provide everything you need including custom design, carpentry, all materials, plumbing, fixtures, and other skills required to remodel your bathroom and kitchen quickly and cost-effectively. Financing options are available! We’ll lead you through the renovation process from start to finish and make the process simple, affordable and fast! We can take care of every aspect of your bathroom or kitchen remodel with a beautiful custom-quality design giving you exceptional customer service and knowledgeable assistance throughout the entire process. Plus, we only use suppliers that focus on reliability and inspire style and use top quality fixtures and products. From demo to paint, we can give a new feel to your whole home, whether it is a half bath or a master suite or enlarging your kitchen or just breathing new life into your kitchen. If your home is in need of a new look, or if it is running on an old and outdated plumbing system, Maeser can get the job done. We can make sure that your bathroom or kitchen is fully equipped with everything it needs to look, feel and operate more efficiently. Visit the Maeser Design Studio where you will see not only actual bathroom and kitchen scenes, but examples of lighting, flooring, tile, shower walls, countertops, custom-made vanities, fixtures, mirrors and so much more. Trust this family-owned company that has serviced the Louisville, Kentucky area since 1975.
 Call today to speak with one of our Home Comfort Specialists. ### Services Provided - Kitchen Design - Custom Cabinets - Bathroom Design - Custom Kitchen Cabinets - Custom Bathroom Vanities - Custom Countertops - Custom Pantries - Laundry Room Design - Mudroom Design - Universal Design - Pantry Design - Vanity Installation - Custom Cabinet Doors - Bathroom Remodeling - Remodeling - Tile Installation ### Areas Served - Louisville - Jeffersontown - Newburg - Fern Creek - Saint Matthews - Okolona - Highview - Lyndon - Middletown - Hillview - Buechel - Douglass Hills - Westwood - Hurstbourne - Simpsonville - Graymoor-Devondale - Indian Hills - Pioneer Village - Anchorage - Windy Hills - Hurstbourne Acres - Worthington Hills - Worthington - Saint Regis Park - Beechwood Village - Barbourmeade - Northfield - Hebron Estates - Meadow Vale - Indian Hills Cherokee Section - Langdon Place - Bellemeade - Plantation - Rolling Hills - Spring Valley - Woodlawn Park - Watterson Park - Hollow Creek - Blue Ridge Manor - Woodland Hills - Seneca Gardens - Winding Falls - Green Spring - Murray Hill - Brownsboro Farm - Fincastle - Rolling Fields - Meadowview Estates - Oak Park ### Typical Job Cost Call us for free estimates. ## Business Details | Field | Value | | --- | --- | | Business Name | Maeser Master Services | | Address | 11101 Electron Drive, Louisville, Kentucky 40299, United States | | Phone | (502) 873-3920 | | Website | https://www.maeser.com/bathroom-remodeling/ | | License Number | MO7986 • HM05856 | | Followers on Houzz | 58 | **Social profiles:** - Facebook — https://www.facebook.com/MaeserServices - X (Twitter) — https://twitter.com/Maeser\_services - Blog — http://www.maeser.com ## Contact - **Houzz profile:** [Maeser Master Services](https://www.houzz.com/professionals/kitchen-and-bath-designers/maeser-master-services-pfvwus-pf~663319344) - **Website:** https://www.maeser.com/bathroom-remodeling/ - **Phone:** (502) 873-3920 ## Credentials **Certifications & Awards** - Best of Houzz Award Winner 2014: Client SatisfactionCAPS – Certified Aging in Place Specialist - **Best of Houzz:** 3 awards (2014–2019), for Service. **Affiliations** - [National Association of Home Builders](https://www.houzz.com/professionals/schools-and-organizations/national-association-of-home-builders-pfvwus-pf~562065019) - [Home Builders Association of Kentucky](https://www.houzz.com/professionals/schools-and-organizations/home-builders-association-of-kentucky-pfvwus-pf~1762526167) ## Reviews **Overall rating: 4.1 out of 5 — 25 reviews** ### Reviews **★ — Shane Wood, Oct. 2022** > We were five star monthly members with Maeser for several years. We canceled recently after a terrible experience with the company. John Day with Maeser along with another gentleman came to do our 6 month Heating/Air inspection and when they were finished he went through a list of things he noticed including telling me that the last guy who came six months ago didn’t put all the screws back in our unit upstairs. He went through everything and told us the outdoor coils on both units very extremely dirty and covered in hair as well as the heat pump and needed to be cleaned. He said it would cost $106 for each unit, so $212 for both. I told him that we had a lot of expenses currently but we would do the worst one right now as he made it seem like it was a huge concern. Before they do anything we had to pay the $106, after paying my wife and I noticed John and the other guy go outside plug a water hose into our faucet and John simply sprays the outside of the unit with a water hose for 5 minutes and then he does the other one for 5 minutes, 10 minutes labor to spray a water hose while the other guy stood and watched. When hearing they would clean the unit we thought that they would actually clean the unit as we have a water hose right by the unit which we could have sprayed it down ourselves. As I can imagine no one would ever pay $106 for someone to a spray water hose for 5 minutes per unit. So, they are charging $106 to spray a unit with a water hose for 5 minutes nothing else, no actual cleaning. After the ten minutes of spraying a water hose, John has the nerve to come in and say it’s still not totally clean but better than it was. I felt I had just be conned, so I proceeded to call Maeser thinking this was a mistake no way they charge $106 to a “priority member” to spray a unit with a water hose for 5 minutes. I called once and dispatch never called me, so I called again and no one called and the third time I spoke with someone and told him what happened and what I was charged to which he replied, “wow.” The third guy I spoke with emailed customer service to give me a call. After over a day someone finally called me back and I told him we were members and the experience I had and what I was charged, he did nothing but just said that’s what we charge for that service and the price was “fair” and justified. I was shocked and immediately called back to cancel my membership. After I did this I received a call from Scott Bowles who said they’d refund the $106 and then he said “we’d agree to do business with other people.” I never once received an apology for the experience and being in customer relations myself, I can honestly say this is one of the worst customer service experiences I have ever received. **★ — Minghua Yu, Sept. 2022** > They con you saying you get a membership service charge you $6.5 every month, but they actually didn't do anything, charged $99, wasted your money, they don't want to refund. Not worth it. **★ — HU-611733657, Sept. 2022** > The most expensive service I have ever paid for... with the lowest quality. > I had the heating and air conditioning installed on 02/06/2020. $5710.54 , "The house is only 1240 square feet." > In 2021 in the middle of winter the heating broke down... more than a week to repair it. > Today, 12/09/2022, in the middle of summer, the compressor broke down... in any case, it was difficult to lower the temperature by 1 degree, and not because of any obstruction, the filter is changed once a month. > They charged me $99 just for telling me that the compressor doesn't work and that I have to wait a month for the new one.... and on top of that I have to pay another $1200 to install it... more than $7000 for a piece of equipment that it doesn't stop breaking..... and all that supposedly giving its best offers to the client.... Ridiculous !!!! > Don't waste your time and money with this company, I searched the internet and the whole kit cost around $2000 > that means that for this service I would have preferred to buy all the necessary equipment and learn to do the job.... and I bet it would have been better than this disaster.... I would have kept the knowledge and the tools. > I'm going to upload the photos so you can judge for yourselves... I don't know what they did but when they installed the heating the floor in that area of the house lowered a little... they didn't change the cables that go to the thermostat or the compressor , they left the 220VAC disconnect cover open... the box that LG&E installed disconnected and the cables on the ground. > I think that with more than $3000 profit they could have done something better or at least take responsibility for the bad job they did. **★★★★★ — tripkat, Dec. 2018** > Kenny arrived on time, and was very through, recommending an option for cleaning of the motor. > He made efficient use of time and sent an email after he left, with estimate for future work. > Love the call-ahead with photo of the technician, too. **★★★★★ — ddugatkin, Oct. 2018** > Chris did our bi-annual inspection on our furnace. He discovered a part that needed replacing and pointed out the heavy dust that had accumulated on our blower, preventing it from working at full capacity. He replaced the faulty part, took out the blower, cleaned it and put it back in. Air flow was much improved. **★★★★★ — lgfoley816, Sept. 2018** > Another 5star experience with Maeser! They were professional, on time, polite, and very experienced! It was seamless, from making the first phone call to job completion! They arrived, assessed our problem, made the estimate, then fixed it! We couldn’t be more pleased. We would definitely recommend them to anyone! **★★★★★ — HU-516491715, Aug. 2018** > Erik was very nice, fixed the issue and clean the space up prior to leaving. THANKS! I would use you all again. **★★★★★ — HU-401231256, Aug. 2018** > Our air conditioner was leaking water in our basement. Chris quickly found the source of the problem and repaired it along with checking out the rest of our air conditioner’s operating system. Professional, thorough and clean. **★ — HU-262694245, Aug. 2018** > John did a full review of HVAC system and gave me a full report. He was very informative and respectful. **Comment from Maeser Master Services:** > Thank you for the wonderful review! We appreciate the kind words about John and for trusting us with your home. Because this was such a great review, we were wondering if you could increase our star rating. :) **★★★★★ — HU-63047413738412, June 2018** > Steve Flatt provided an outstanding service. Friendly, professional and extremely knowledgeable. I would recommend him a million times. Thank you very much for making this a smooth experience. **★ — Katie Smith, Oct. 2017** > I wish there was an option for 0 stars... My father and both grandfathers were well respected in plumbing and plumbing supply for the last 50 years in Louisville. It was upon their recommendation that I use Maeser. The work that I have had them do in the past was done well and without issue, but NEVER again! > > We called them out to look at a small job at our home, and got side swiped by an unbelievable estimate more than 4x what we expected. They will not have my business for this job, but after 5 minutes in my home they walked away with my $69 (mandatory service fee). When we called the main office to inquire about the service fee, we were met by rudeness. We have another company coming to do the work tomorrow, for a respectable price. > > I come from a family that knows the business and knows the average cost for a job. What they offered today, is pure robbery. Having to paying them a $69 "service fee" for that estimate is unbelievable! **Comment from Maeser Master Services:** > Katie, > We are very sorry we were not able to fix your issue. Unfortunately there was miscommunication on our part and our estimate was more detailed than the job required. We have refunded your $69 fee and apologize for any inconvenience we may have caused. **★★★★★ — amandagfields, Sept. 2015** > We have enjoyed many years of great interactions with all the professionals at Maeser's and would heartily recommend them for any services they provide. > We have found the sales staff and technicians to be knowledgeable and helpful in every way. ## Selected projects - [Dorsey Transitional Master Bath](https://www.houzz.com/hznb/projects/dorsey-transitional-master-bath-pj-vj~1172492) - Location: Louisville, KY - Photos: 3 - [Maeser Bath Design Studio](https://www.houzz.com/hznb/projects/maeser-bath-design-studio-pj-vj~761435) - Location: Not specified - Photos: 14 - [Dorsey Transitional Bathroom](https://www.houzz.com/hznb/projects/dorsey-transitional-bathroom-pj-vj~1170976) - Location: Louisville, KY - Photos: 2 - [Lover's LaneFaux Marble Shower Bathroom Remodel](https://www.houzz.com/hznb/projects/lover-s-lanefaux-marble-shower-bathroom-remodel-pj-vj~1170894) - Location: Louisville, KY - Photos: 6 - [Lake Forest with curbless shower Bathroom Remodel](https://www.houzz.com/hznb/projects/lake-forest-with-curbless-shower-bathroom-remodel-pj-vj~344601) - Location: Louisville, KY - Photos: 12 - Description: Our customer's mobility was challenging so they decided to remodel their bathroom to ensure their safety. The shower floor is curbless and a bench and grab bars were installed to help our customers bathe safely. - [St. Mathew Modern Bathroom](https://www.houzz.com/hznb/projects/st-mathew-modern-bathroom-pj-vj~344603) - Location: Louisville, KY - Photos: 15 - Description: St. Mathews contemporary bathroom remodel. - [Bainbridge Red-Cherry Vanity Bathroom Remodel](https://www.houzz.com/hznb/projects/bainbridge-red-cherry-vanity-bathroom-remodel-pj-vj~345749) - Location: Louisville, KY - Photos: 13 - Description: Our customer wanted to remodel both their master bath and hall bath. This is the hall bathroom after the remodel. The tile in the shower/tub area runs from tub to ceiling. The floor tile matches the bath tile and is a clean crisp color and brightens the room. A red cherry vanity is 67" with a granite counter top and an under-mount white bowl was installed with a Moen Eva faucet with chrome finish. A chrome finish lighting strip was installed to brighten the room. - [Foxbrook Double Sink Bathroom Remodel](https://www.houzz.com/hznb/projects/foxbrook-double-sink-bathroom-remodel-pj-vj~325454) - Location: Louisville, KY - Photos: 12 - Description: Our customer wanted to add style and functionality to their spacious, but outdated bathroom. Although they received several estimates from other companies, they decided on Maeser to update, install and totally remodel their bathroom into a spa-like sanctuary of their dreams. - [Indian Hills Built-inLinen Cabinet Bathroom Remodel](https://www.houzz.com/hznb/projects/indian-hills-built-inlinen-cabinet-bathroom-remodel-pj-vj~355866) - Location: Lexington, KY - Photos: 18 - [Oaklea Basement Bathroom Remodel](https://www.houzz.com/hznb/projects/oaklea-basement-bathroom-remodel-pj-vj~376050) - Location: Louisville, KY - Photos: 8 - Description: Maeser started from scratch mapping out the size desired and what fixtures and features were desired. Our customers wanted a bathroom in their basement that previously was used for storage. - [McMeekin Custom-Made Cultured Marble Shower Bath Remodel](https://www.houzz.com/hznb/projects/mcmeekin-custom-made-cultured-marble-shower-bath-remodel-pj-vj~1172649) - Location: Lexington, KY - Photos: 5 - [Stoneybrook Tub to Ceiling Tile Bathroom Remodel](https://www.houzz.com/hznb/projects/stoneybrook-tub-to-ceiling-tile-bathroom-remodel-pj-vj~356058) - Location: Lexington, KY - Photos: 8 - [Yocumshire Shower Floor to Ceiling Tile Bathroom Remodels](https://www.houzz.com/hznb/projects/yocumshire-shower-floor-to-ceiling-tile-bathroom-remodels-pj-vj~285784) - Location: Louisville, KY - Photos: 6 - Description: The old shower was gutted and tiles were installed with accent trim that went from floor to ceiling. An oil-rubbed bronze Moen faucet, shower head and shower door handle was installed. - [Farmsfield Custom-Made Vanity Bathroom Remodel Hall](https://www.houzz.com/hznb/projects/farmsfield-custom-made-vanity-bathroom-remodel-hall-pj-vj~378226) - Location: Louisville, KY - Photos: 6 - Description: Old wall paper was stripped and walls were painted. Pietra tiles were added to the shower walls and also applied to the floor. Heavy, frameless sliding glass panel shower doors were installed. - [Farmsfield Glass Mosaic Tile Bathroom Remodel Master](https://www.houzz.com/hznb/projects/farmsfield-glass-mosaic-tile-bathroom-remodel-master-pj-vj~378170) - Location: Louisville, KY - Photos: 10 - Description: A new tub replaced an old porcelain one. Old wall paper was stripped and walls were painted. Pietra tiles were added to the shower walls from tub to ceiling and also applied to the floor. Heavy, frameless sliding glass panel shower doors were installed. - [Finchley Walk-In Tub Bathroom Remodel](https://www.houzz.com/hznb/projects/finchley-walk-in-tub-bathroom-remodel-pj-vj~355965) - Location: Louisville, KY - Photos: 11 - [Dorsey Shower Recessed Niche Bathroom Remodel Hall](https://www.houzz.com/hznb/projects/dorsey-shower-recessed-niche-bathroom-remodel-hall-pj-vj~1172323) - Location: Louisville, KY - Photos: 3 - [Shively Traditional Bathroom Remodel](https://www.houzz.com/hznb/projects/shively-traditional-bathroom-remodel-pj-vj~2177750) - Location: Not specified - Photos: 15 - [Simpsonville Mosaic-Wrap Around Bathroom Remodel](https://www.houzz.com/hznb/projects/simpsonville-mosaic-wrap-around-bathroom-remodel-pj-vj~1548510) - Location: Louisville, KY - Photos: 14 - Description: The bathroom was completely gutted, we removed a closet and built a larger shower. The enlarged shower features Moen vertical spa with multiples functions including a Hansgrohe shower head, ceiling-mount rain head and a hand-held on the bar. Storage features include a recessed niche with shelf and a floating corner seat. 12" glass mosaic feature strip that continues throughout the whole bathroom. Tile is 12" x 24" marble tile with offset pattern. 1" x 2" fabric tile adorns the floor. There is a… - [Cherokee Park Bathroom Remodel](https://www.houzz.com/hznb/projects/cherokee-park-bathroom-remodel-pj-vj~2177792) - Location: Not specified - Photos: 12 - Description: Our Cherokee Park customers needed to remodel their bathroom and liked the light, airy, neutral look. The design we came up with started with a 30” custom-made, Samovar silver-stained vanity with a cultured marble top and a Moen Eva 4” spread chrome faucet. Above the vanity is a Kohler Mirrored medicine cabinet and contemporary Millennium Lighting Commode is a white Mansfield with a custom-made commode topper cabinet in Samovar silver stain to match the vanity. The apron -front tub is Americast… [See all 24 projects](https://www.houzz.com/professionals/kitchen-and-bath-designers/maeser-master-services-pfvwus-pf~663319344) ## Ideabooks - [Wish List](https://www.houzz.com/ideabooks/125723197/list/wish-list) — 4 ideas - [Vanities](https://www.houzz.com/ideabooks/54418324/list/vanities) — 15 ideas - [Sinks and Countertops](https://www.houzz.com/ideabooks/59166927/list/sinks-and-countertops) — 31 ideas - [Bathroom Faucets](https://www.houzz.com/ideabooks/55373247/list/bathroom-faucets) — 10 ideas [See all 4 ideabooks](https://www.houzz.com/ideabooks/users/maeser-master_services) ## Community Q&A **Q: Tile color, looks like there is some beige and gray?** *(in Photo Questions)* Is the marble typical gray and white carrara, it looks more textured like it has crème and beige as well? A: Typically, with carrara marble, it can have some browns and yellows mixed in with the whites and grays. This is because it’s a natural stone. However, if you want to ensure you will get gray and white only in the tile, we can always do a faux marble tile. Feel free to call me if you have more questions! 502.736.6255 **Q: Shower trim** *(in Photo Questions)* You say this is Moen Rothbury but the Moen site shows Rothbury shower escutcheon is round not square http://www.moen.com/rothbury/\_/N-1z141xvZ1z141uy?Ns=P\_Overall\_Score&offset=0 A: Hi Loves2Read! I talked to our project manager and she said it is called Moen Boardwalk. You should be able to get it at Loews or Home Depot. I hope this helps. If we can help you with anything else, please let us know. **Q: Flooring?** *(in Photo Questions)* Please tell any info on type of and style of flooring this is. A: Hello, the tile is Hampton Carrara marble polished hexagon. **Q: What size are the floor tile.** *(in Photo Questions)* A: Hi! I believe they are 5"x5"! Thank you! **Q: granite color** *(in Photo Questions)* could you tell me the color of granite. thank you A: Hi! The granite color is called Sienna! Thank you for your interest! **Q: FLOORS!** *(in Photo Questions)* What brand and size are these great hexagons? Thanks in advance! A: Hello, the tile is Hampton Carrara marble polished hexagon. --- *Source: Houzz professional profile. Reflects the profile as of 2026-09-30.*