--- title: "Icon Custom Pools — Swimming Pool Builders | Houzz" canonical_html_url: https://www.houzz.com/professionals/swimming-pool-builders/icon-custom-pools-pfvwus-pf~663977772 markdown_url: https://www.houzz.com/md/professionals/pf~663977772.md entity_type: LocalBusiness business_name: "Icon Custom Pools" category: ["Swimming Pool Builders"] image: https://st.hzcdn.com/fimgs/1e933cc5048b1cf5_1616-w400-h400-b0-p0--.jpg address: "9104 Industry Drive, Manassas, Virginia 20111, United States" latitude: 38.7707 longitude: -77.4494 phone: "(571) 640-4266" website: http:// rating: 3.7 review_count: 24 followers: 33 last_updated: 2026-09-11 --- # Icon Custom Pools Original Houzz profile: [Icon Custom Pools](https://www.houzz.com/professionals/swimming-pool-builders/icon-custom-pools-pfvwus-pf~663977772) ## Professional summary - **Primary category:** Swimming Pool Builders - **Location:** Manassas, VA - **Serves:** Alexandria, Dale City, Centreville, Reston, Lake Ridge, Burke, Woodbridge, Manassas, Linton Hall, Oakton, Springfield, Herndon, Fairfax, Chantilly, Lorton, Merrifield, Buckhall, Sudley, Gainesville, Manassas Park, Vienna, Falls Church, Mount Vernon, Newington, Fairfax Station, Yorkshire, Independent Hill, West Gate, Greenbriar, Bull Run, Potomac Mills, Loch Lomond, Haymarket, Nokesville, Quantico, Clifton, Bristow, Catharpin, Mc Lean, MD, West McLean, WV - **Houzz rating:** 3.7 out of 5 (24 reviews) ## About ### Houzz Badges - Star Houzzer - 250 Ideabook Saves - Family owned - Free consultation - Offers Custom Work As long as families have wanted backyard retreats for recreation and relaxation, they have been able to turn to Icon Custom Pools for affordable, low-maintenance, custom designs. Designed and built with exacting attention to detail and backed by exemplary service, rock-solid warranties, and decades of industry experience. ### Services Provided - Swimming Pool Construction - Swimming Pool Design - Pool Deck Design & Construction - Pool Lighting Installation - Pool Remodeling - Custom Hot Tubs - Pool Plastering - Pool Tiling - Pool Covers ### Areas Served - Alexandria - Dale City - Centreville - Reston - Lake Ridge - Burke - Woodbridge - Manassas - Linton Hall - Oakton - Springfield - Herndon - Fairfax - Chantilly - Lorton - Merrifield - Buckhall - Sudley - Gainesville - Manassas Park - Vienna - Falls Church - Mount Vernon - Newington - Fairfax Station - Yorkshire - Independent Hill - West Gate - Greenbriar - Bull Run - Potomac Mills - Loch Lomond - Haymarket - Nokesville - Quantico - Clifton - Bristow - Catharpin - Mc Lean - MD - West McLean - WV ### Typical Job Cost $60,000 - 1 million ## Business Details | Field | Value | | --- | --- | | Business Name | Icon Custom Pools | | Address | 9104 Industry Drive, Manassas, Virginia 20111, United States | | Phone | (571) 640-4266 | | Website | http:// | | License Number | VA 2705126592A MHIC 0805126804 | | Followers on Houzz | 33 | ## Contact - **Houzz profile:** [Icon Custom Pools](https://www.houzz.com/professionals/swimming-pool-builders/icon-custom-pools-pfvwus-pf~663977772) - **Website:** http:// - **Phone:** (571) 640-4266 ## Credentials **Certifications & Awards** - A+ BBB Rating since December 2011 - Certified Building Professional (CBP) Holder ## Reviews **Overall rating: 3.7 out of 5 — 24 reviews** *Aspect averages:* - Work Quality: 36.0 - Communication: 36.0 - Value: 35.0 ### Reviews **★ — Sabeen, July 2026** > Save yourself the headache and go with a different pool company that knows what they are doing. > So many discrepancies and mistakes have been made. > Retaining wall was done incorrectly and mud got into the pool . > Owner doesn't care and only wants your money. **★ — Nate Wills, Jan. 2026** > Don't let the name fool you, this is Blue Haven. Known for hostile interactions after they make false promises, shotty workmanship, zero knowledge in actually engineering plumbing design to support features, and generally overcharging for even a basic pool. Avoid at all costs. **★★★★★ — Bill Warnecki, July 2025** > I could not be happier with the outcome of my pool! The entire Blue Haven Pools team worked diligently to bring my vision to life. A special thanks to Jamie and Nate, who guided me through every step of the process and handled all of my requests with patience and outstanding customer service. The quality of the construction exceeded my expectations, with every detail carefully considered. I highly recommend Blue Haven Pools to anyone looking for top-notch craftsmanship and exceptional service! **Comment from Icon Custom Pools:** > Thank you, Bill! We appreciate your partnership and are extremely happy to hear that you are happy with your pool! **★★★★★ — Cinnamon Engle, July 2025** > Blue Haven has been great! > We love our pool and thankful for the guys that come out once a week to help keep it clean and working properly. **Comment from Icon Custom Pools:** > Thank you very much, Cinnamon. We are very pleased to hear that you love your pool! **★★★★★ — loriellen61, July 2025** > We love our pool! Our experience with Blue Haven was a good one. There were delays due to weather for sure, but they powered through. Our salesman, Pete, went above and beyond and Jaimie was amazing keeping everything on schedule. The companies that came out to dig, tile, lay concrete and plaster were all professional and experienced. There were some hiccups, as I am sure is hard to avoid with any build, but the Bluehaven team worked professionally with us to find solutions. Thank you Bluehaven! **Comment from Icon Custom Pools:** > Thank you! It was a pleasure working with you as well! **★★★★★ — Eileen Hanley, June 2025** > Deciding on a pool construction company was not an easy task. I honestly interviewed 5 or more companies. I stumbled on Blue Haven and met with Carrie and I was impressed with her knowledge. We signed our contract in the late fall and our pool was swim ready by June. All construction projects have bumps along the way, but Blue Haven addressed everything immediately. Their workmanship and customer service are superior. Fairfax County zoning can be a challenge. I was most impressed by how they navigated that entire process with no delays. Jaimie, Nate, Nathan, Ryan and Vicky were all there to address all my questions and "demands." **Comment from Icon Custom Pools:** > Thank you, Eileen. We are happy to hear that you enjoyed your experience! **★★★★★ — HU-690496136, June 2025** > I’m in the land development industry. We just completed a winter build in May with Blue Haven. Land development by its very nature is a violent and destructive process. The crew at Blue Haven handled the process and all the rain this season like seasoned professionals. Well done! We love our pool! Thank you! **Comment from Icon Custom Pools:** > Thank you for your review and for being part of the Blue Haven family! **★★★★★ — Ray W, June 2025** > Blue Haven built our pool a few years ago. We are very satisfied with the build quality of our pool and the continued high-level of customer service they always provide whenever we have questions or are in need of anything. Our family loves our Blue Haven pool and we recommend them highly for anyone considering building a pool. **Comment from Icon Custom Pools:** > We are happy to hear that you are enjoying your pool with your family! **★ — Eileen Ford, May 2025** > I am in the final process and very concerned. I went through the whole winter build process being told the pool would be open early for the season. I kept getting pushed back and final straw was when my foreman (who has only been here a few times) got a "monster job in Centerville" and we would not be getting our plaster. I had to beg for answers from things. I was suppose to have a pool school this week and it was pushed back. The filter kept shutting off and I was told this was crucial to have running 24/7 after plaster. I told Vicky numerous times and was blown off. After insisting, Nathan who is very nice came out and said I was right. Then it kept shutting off again. Told Vicky again and she said Tony would call me. He was service. Asked for his number she would not give it to me. He did call later that day. He came out and said that the air sensor was bad and we had to wait to get a new one. The pool service they said happened at 5:30 am that week. I was up no one was there and there was someone here at 9 am who pulled away when I got out of my car which was odd. They tell you that you will get a 20% discount pool service when you sign the first year. Then told me that they can't give me pool service because they don't have people three weeks before it was suppose to start. Jamie and Tony are very nice and responsive. Vicky is so mean and rude. Sending 50 emails with different dates all the time instead of one PDF. My filter right now is making a loud noise but Im sure I won't get help. I run a business and honestly this is not customer service. No one will respond when my pool is getting inspected--I have asked Vicky numerous times. Walter who did my decking was amazing. I hope I can get the faulty equipment fixed and the other things done. This has been more stressful then when I bought my home in Potomac. I wanted to work with a family business being a business owner myself the last 18 years but this has been a really bad experience. As soon as the contract was signed issues started. **★ — AbbiJ, May 2023** > To put it kindly, I had a challenging experience with Blue Haven Pools that left me feeling frustrated. There were notable issues with the quality of work and customer service throughout the project. The coping work required several visits to address, yet the problem remains unresolved. Communication with the company fell short of expectations, particularly with Vicki, Frank, and Nate, some ending quite hostile. I also encountered challenges with the initial cost estimate and experienced excessive delays in construction. Unfortunately, the project remains unfinished despite the 6-month extended timeline. I observed issues with the pool plaster, tie-downs, deck, umbrella sleeve, and, most concerning, a leak that requires attention. Throughout the entire process, I noticed a significant decline in the company's responsiveness and commitment to addressing and resolving these issues. I've attempted (more than 20+ times) to have a sit-down discussion with Blue Haven but was told that wouldn't happen unless I removed all company reviews online. This review is more than just a grievance; it's a warning for others considering their services. **Comment from Icon Custom Pools:** > Abbi, we appreciate you and hope that everything has been taken care of to your satisfaction. **★★★★★ — David Boyle, Feb. 2021** > Jamie McDowell was an absolute professional during our entire pool build project. Always pleasant and easy to work with. She expertly handled all aspects of the scheduling, and weathered some pretty difficult predicaments during the COVID 19 pandemic. From my perspective, Jamie is the glue holding the Blue Haven team together. She deserves a position of increased responsibility now. > > Dave Boyle **★ — gardensense Roozen, July 2020** > Had a quote And wanted one last change to the quote and was told and insult and that I should look somewhere else for a pool. Very poor customer service. **Comment from Icon Custom Pools:** > We hope that all has been taken care of to your satisfaction. ## Selected projects - [Hardscaping & Pool Houses](https://www.houzz.com/hznb/projects/hardscaping-and-pool-houses-pj-vj~7654723) - Location: Manassas, VA - Photos: 6 - [Freeform Pools](https://www.houzz.com/hznb/projects/freeform-pools-pj-vj~7649572) - Location: Not specified - Photos: 83 - [Rectangle Pools](https://www.houzz.com/hznb/projects/rectangle-pools-pj-vj~7649568) - Location: Not specified - Photos: 40 [See all 3 projects](https://www.houzz.com/professionals/swimming-pool-builders/icon-custom-pools-pfvwus-pf~663977772) ## Community Q&A **Q: Looks great! What are the pool dimensions?** *(in Photo Questions)* Looks great! What are the pool dimensions? A: This is a 35' x 17' vanishing edge with an autocover. --- *Source: Houzz professional profile. Reflects the profile as of 2026-09-11.*