--- title: "Regency Fireplace Products — Fireplace Sales & Installation | Houzz" canonical_html_url: https://www.houzz.com/professionals/fireplace-sales-and-installation/regency-fireplace-products-pfvwus-pf~721438226 markdown_url: https://www.houzz.com/md/professionals/pf~721438226.md entity_type: LocalBusiness business_name: "Regency Fireplace Products" category: ["Fireplace Sales & Installation"] image: https://st.hzcdn.com/fimgs/c5e36d100f4e526f_1984-w400-h400-b0-p0--.jpg address: "6988 Venture Street, Delta, British Columbia V4G 1H4, Canada" latitude: 49.1513 longitude: -122.8919 phone: "(604) 946-5155" website: http://www.regency-fire.com rating: 3.9 review_count: 102 followers: 319 last_updated: 2026-09-04 --- # Regency Fireplace Products Original Houzz profile: [Regency Fireplace Products](https://www.houzz.com/professionals/fireplace-sales-and-installation/regency-fireplace-products-pfvwus-pf~721438226) ## Professional summary - **Primary category:** Fireplace Sales & Installation - **Location:** Delta, BC - **Serves:** Delta - **Houzz rating:** 3.9 out of 5 (102 reviews) ## About ### Houzz Badges - Star Houzzer - Houzz Influencer - 1,000 Ideabook Saves Founded by Robert Little just outside of Vancouver, Canada in 1979, Regency Fireplace Products has proven to be a world leader in the design, manufacture, and marketing of hearth products. What started with Robert designing and making wood stoves in a garage, soon grew to a sophisticated manufacturing and marketing organization of more than 300 employees; supplying over 2000 retailers across North America, Europe, Japan, China, and Australia. We believe in the four cornerstones of great fireplace products: high quality, good value, clean burning efficiency, and beautiful aesthetics. Simply put, we are a big team of designers, creators, marketers, and innovators working together to achieve a common goal: creating quality products that bring people together. Regency is extremely proud to have continued employing, designing and manufacturing products in North America for over 35 years. Regency Fireplace Products is a premier manufacturer of traditional and contemporary quality fireplaces, freestanding stoves, and inserts for existing fireplaces. With hundreds of possible combinations, Regency can satisfy any design taste without the need for a customized budget. Our Regency & Hampton are sold in USA, Canada & Australia through a carefully selected network of over 2000 professionally trained specialty fireplace retailers. We believe in the four cornerstones of great fireplace products: high quality, good value, clean burning efficiency, and beautiful aesthetics. We achieve our mission through our corporate values: • Ensure every item is crafted with care and comes out of manufacturing at its best • Provide the highest level of customer support in the industry • Partner with customers and suppliers to develop quality products and markets • Honesty and fair dealing with customers, suppliers, employees, and governments ### Services Provided - Custom Fireplaces - Fireplace Installation - Electric Fireplace Installation - Gas Fireplace Installation - Wood Stove Installation - Pellet Stove Installation - Fireplace Sales ### Areas Served - Delta ## Business Details | Field | Value | | --- | --- | | Business Name | Regency Fireplace Products | | Address | 6988 Venture Street, Delta, British Columbia V4G 1H4, Canada | | Phone | (604) 946-5155 | | Website | http://www.regency-fire.com | | Followers on Houzz | 319 | **Social profiles:** - Facebook — http://www.facebook.com/RegencyFireplace/ - X (Twitter) — http://twitter.com/\#!/regencyfire - LinkedIn — http://www.linkedin.com/company/regency-fireplace-products - Blog — http://www.youtube.com/user/regencyfireplaces ## Contact - **Houzz profile:** [Regency Fireplace Products](https://www.houzz.com/professionals/fireplace-sales-and-installation/regency-fireplace-products-pfvwus-pf~721438226) - **Website:** http://www.regency-fire.com - **Phone:** (604) 946-5155 ## Reviews **Overall rating: 3.9 out of 5 — 102 reviews** *Aspect averages:* - Work Quality: 42.0 - Communication: 39.0 - Value: 39.0 ### Reviews **★ — HU-121500845, Jan. 2026** > Nobody picks up the phone for support. The automated message directed me to call the installer. I find this unacceptable. I am so disappointed that I purchased this unit. I will be doing the rounds providing my feedback on the various platforms. **★★★ — Pierre Antoine Blais, Oct. 2025** > New install yesterday. The unit's appearance is good.. Th blower however is disappointing. It's very noisy, to point where we hesitate to use that feature. **★ — J C, Sept. 2025** > Stay away from this company. Our unit has been down more than working. Poor quality and workmanship. And they will say reach out to our customer service which is useless. They send an email with no response. Luckily our dealer is an honorable dealership and they have tried to fix this lemon from day one but when you're dealing with poor quality it is nearly impossible. Basically we have a large useless paperweight within our fireplace. Would never recommend them **★★★ — Alan Mulford, Feb. 2025** > I like the stove as it heats up the whole area fast, but the thermostat does not lower the flame when it gets hot. The switch does not seem to work in the center position for the hand held thermostat. I could not get the fan to work for a few days. Now the fan works, but flame does not decrease when up to temperature and if I turn the transmitter off, the stove still runs without the fan. We may need another receiver switch or a new remote control. **★★ — Joseph Zaia, Feb. 2025** > We had a Regency Cascades I1500 wood insert installed in January 2025. Overall the insert burns well. But I find the blower noise rather annoying. I do not relish having to live with this noise every time we use the insert. It seems that the design to put the blower in front of the stove makes the blower noise very apparent to people in the room. We had an old Vermont castings stove with an internal blower that was much quieter than the I1500. This is a serious problem for anyone who is bothered by a noisy blower. Our vacuum cleaner makes less noise than this blower. **★★★ — User, Jan. 2025** > We bought a Regency Alterra Pro fireplace insert. > pros > It is pretty easy to start a fire and have it heat up quickly. > It is very attractive with a large window. > cons > The bypass damper is not working fully today as it gets blocked after closing about 3/4 of the way even though I have only had the unit for 3 weeks. > The blower is not near as effective as the blower I had on our 15 year old Buck 91. The Buck 91 pushed the hot air much further and more forcefully. > Documentation claimed a fire could burn for 20 hours in this Regency unit. When I burned it slowest I got 8 hours which is fine, but the creosote buildup completely stuck on the glass on the door so I couldn't see the fire. The air stream doesn't work on a long burn. > A hot burn in the Regency holds much less wood than the Buck 91 so it tends to burn out in 3 hours while I could get 6 hours with the Buck 91. **★★★★★ — Mike Jackson, Dec. 2024** > Had my wood burning fireplace insert installed a couple of weeks ago. It has performed perfectly! The Chimney Guys did a fantastic job installing it. **★ — Stephen Parkinson, Dec. 2024** > The fireplace doesn’t have the the correct venting for installation. Had to wait a month for it to arrive. Then the remote control broke and it took 4 months for a replacement. Also was not informed that this unit does NOT have a manual start, so no fires over the Christmas and winter. Also the ignition gets dirty quickly and needs to be cleaned. Anyway, very happy with the look of the unit but it has serious working issues. **★★ — M Vargo, Oct. 2024** > My dad and I bought a Regency GF40 pellet stove June 2022 because we live in Wasilla, AK, we are both older and wanted the most efficient, easiest and most economical stove for our needs. This stove had 1 of the best ratings so this is what we went with. > It works great when it works. It heats our house in a timely fashion and once you get the pellet feeder figured out, it is fuel efficient. > But... so far my dad has had to replace the circuit board twice, I have had to replace it once. We have both had to replace the igniter, fuses have gone out, the burn pots have already cracked and the door seal had had to be replaced on both. And this is all in only 2 years. > I would love to go a season without having to have something fixed and be able to use it the entire time without having to wait for something to be fixed. > Also, make sure whoever you buy it from, will always have someone that can fix it. **★★★★★ — HU-697318981, Aug. 2024** > I converted my fireplace from propane gas to electric. Everyone I spoke to at Magic Mountain was friendly, helpful & very professional. They worked with me to provide the fireplace solutions that I always desired. I love my new fireplace and thank everyone at Magic Mountain for all their help. I would recommend them to anyone who is interested in a fireplace. **★★★★★ — HU-450239652, May 2024** > We ordered the regency u39 with pedestal and chimney kit, also had to get propane conversion kit. Installation was pretty straightforward . Will have to wait until colder weather to really give a good review. **★★★ — James Dexter, April 2024** > Purchased a Regency Stove and been happy with the overall performance however, the Dealer for these stoves is a complete ass that turned out to be very deceptive. It took him 7 trips to our house to finish installation which still has not been completed to our satisfaction since leaks smoke because of poor piping in the house and water when it rains because he is too stupid realize that water will find a way through holes & gaps in the mortar. According to Customer Support, he sold us a stove that was already 5 years old and were of course charged for a brand new unit. He promised insulated pipe, (at the cost of $1,200.00 extra), all the way up and 6 feet above the chimney but DID NOT install the insulated until I called him on it, (still not sure if it is in the chimney). This prick also hit on my wife, in front of his own children nevertheless What a piece of work! American Stove Works - Eureka CA. > I asked Customer Support about warranty information because it was a 5 year old stove and if this was normal business practice of selling old stoves when the customer is told that they are new and they stopped communications. ## Selected projects - [City Series - Designer Gas Fireplaces](https://www.houzz.com/hznb/projects/city-series-designer-gas-fireplaces-pj-vj~2707432) - Location: Not specified - Photos: 34 - [Skope - Modern Electric Fireplaces](https://www.houzz.com/hznb/projects/skope-modern-electric-fireplaces-pj-vj~5892727) - Location: Not specified - Photos: 23 - [Contemporary Gas Fireplaces](https://www.houzz.com/hznb/projects/contemporary-gas-fireplaces-pj-vj~36200) - Location: Not specified - Photos: 37 - Description: The Regency Contemporary Fireplace line is the perfect complement to today’s decorating trends for clean and modern living spaces. http://www.regency-fire.com/Products/Gas/Contemporary-Gas-Fireplaces.aspx - [Traditional Gas Fireplaces](https://www.houzz.com/hznb/projects/traditional-gas-fireplaces-pj-vj~36227) - Location: Not specified - Photos: 32 - [Outdoor Gas Fireplaces](https://www.houzz.com/hznb/projects/outdoor-gas-fireplaces-pj-vj~36205) - Location: Not specified - Photos: 7 - [Gas Fireplace Inserts](https://www.houzz.com/hznb/projects/gas-fireplace-inserts-pj-vj~39513) - Location: Not specified - Photos: 29 - [CF780 Wood Burning Fireplace](https://www.houzz.com/hznb/projects/cf780-wood-burning-fireplace-pj-vj~5848642) - Location: Not specified - Photos: 2 - [Wood Fireplace Inserts](https://www.houzz.com/hznb/projects/wood-fireplace-inserts-pj-vj~6185012) - Location: Not specified - Photos: 12 - [Wood Burning Stoves](https://www.houzz.com/hznb/projects/wood-burning-stoves-pj-vj~6184990) - Location: Not specified - Photos: 7 - [Freestanding Gas Stoves](https://www.houzz.com/hznb/projects/freestanding-gas-stoves-pj-vj~5892843) - Location: Not specified - Photos: 13 [See all 10 projects](https://www.houzz.com/professionals/fireplace-sales-and-installation/regency-fireplace-products-pfvwus-pf~721438226) ## Ideabooks - [Regency Dealers](https://www.houzz.com/ideabooks/126548760/list/regency-dealers) — 6 ideas - [Inserts](https://www.houzz.com/ideabooks/126022006/list/inserts) — 1 idea - [Whitewashed Brick Ideas](https://www.houzz.com/ideabooks/107390260/list/whitewashed-brick-ideas) — 16 ideas - [Regency Fireplaces - Ideas for your home](https://www.houzz.com/ideabooks/1693846/list/regency-fireplaces-ideas-for-your-home) — 221 ideas - [Regency Fireplaces - City Series Installations](https://www.houzz.com/ideabooks/105723615/list/regency-fireplaces-city-series-installations) — 13 ideas - [Regency Fireplace Products (copyright)](https://www.houzz.com/ideabooks/4433077/list/regency-fireplace-products-copyright) — 119 ideas - [Regency outdoor burner ideas](https://www.houzz.com/ideabooks/1633088/list/regency-outdoor-burner-ideas) — 65 ideas - [Regency Australia](https://www.houzz.com/ideabooks/54430379/list/regency-australia) — 2 ideas - [Christmas Fireplace Decor](https://www.houzz.com/ideabooks/21256441/list/christmas-fireplace-decor) — 15 ideas [See all 9 ideabooks](https://www.houzz.com/ideabooks/users/regencyfireplaces) ## Community Q&A **Q: Any contemporary wood stoves I should consider beside blaze king?** *(in Fireplaces)* Just built my own 2700 sqft house. i've got a great room thats lets say 38'x24' with a high (15' sloped celing with ceiling fans). my primary heat source is heated floors but i have plans showing a wood stove because, well, they're awesome. so i'm looking for ambience and of course the warmth is always nice in the mornings or raining nights. originally i was set on chinook 30.1 but i'm thinking that bigger isn't necessaryily better anymore. They must have just come out with the boxer 24 which i love the looks of and is $1k less ($2600 vs 3600). I'm also considering the chinook 20.2 but the stupid salesmen couldn't give me a price. is there anything else to consider? 6" chimney flue is in A: Could you kindly send me an email? I would just need to find out where you are located etc. sperreault@regency-fire.com **Q: Family room ideas, wood paneling removal and fireplace updates** *(in Flooring)* Wood paneling in the family room is outdated and need ideas to update. We're removing them and need ideas for paint color and fireplace updates. A: Here is a nice updated wood insert submitted to us! really love the Idea of the Driftwood Mantel! It was installed by American Heritage in Chicago. **Q: Linear gas fireplaces with tv mount.** *(in Not Specified)* Narrowed on regency citi series vs ortal . Any recommendations on which ones work best with tv mount. Key criteria, - safety, visual(not using as heat source) and price point below 10K. Appreciate recommendations. A: Hi Purnafalari, we're glad to hear you're in the market for a designer gas fireplace, how exciting! Regency takes great pride in manufacturing safe, high quality, high value fireplaces. It's why our fireplaces are always in demand and it's how we can offer industry's most comprehensive warranty. Your local fireplace pro can help you choose the best fireplace for your home, or feel free to inbox us directly with any specific questions. Here's a link to help you find your nearest fireplace dealer location: https://www.regency-fire.com/en/Buyer-s-Guide/Store-Locator : https://www.regency-fire.com/en/Buyer-s-Guide/Store-Locator **Q: Wood Looking Heart** *(in Photo Questions)* Anyone know how to get a non combustible wood hearth? It seems wood looking tile would not have the clean edge that this picture seems to show. A: Hi Mennov, as reference, the hearth top in this photo is black glass. **Q: I need pricing for this fireplace** *(in Photo Questions)* Regency Horizon HRI6E A: Hello! Thank you for your request for pricing information on our Regency Horizon HRI6E gas insert. Pricing can be influenced by the product options you select and installation variables. We would invite you to find an Authorized Regency Dealer near you on our website (www.regency-fire.com) for complete pricing details. **Q: Fireplace Transformations** *(in Before & After)* A: Hi All, If you like what you see, I highly recommend you check out our Fireplace Design Idea page and have a look at great fireplace transformations like this. https://www.regency-fire.com/en/Buyer-s-Guide/Idea-Gallery Cheers, --- *Source: Houzz professional profile. Reflects the profile as of 2026-09-04.*