--- title: "Hayward Pool Products — Swimming Pool Builders | Houzz" canonical_html_url: https://www.houzz.com/professionals/swimming-pool-builders/hayward-pool-products-pfvwus-pf~755951865 markdown_url: https://www.houzz.com/md/professionals/pf~755951865.md entity_type: LocalBusiness business_name: "Hayward Pool Products" category: ["Swimming Pool Builders"] image: https://st.hzcdn.com/fimgs/72f350cd049063d7_8888-w400-h400-b0-p0--.jpg address: "400 Connell Dr, Berkeley Heights, New Jersey 07922, United States" latitude: 40.6752 longitude: -74.4346 phone: "(908) 351-5400" website: http://hayward.com/locator rating: 3.6 review_count: 23 followers: 179 last_updated: 2026-11-11 --- # Hayward Pool Products Original Houzz profile: [Hayward Pool Products](https://www.houzz.com/professionals/swimming-pool-builders/hayward-pool-products-pfvwus-pf~755951865) ## Professional summary - **Primary category:** Swimming Pool Builders - **Location:** Berkeley Heights, NJ - **Serves:** Newark, Jersey City, Elizabeth, Edison, Woodbridge, Bayonne, East Orange, Union City, North Bergen, Irvington, Hoboken, Plainfield, West New York, Bloomfield, West Orange, Linden, Kearny, Montclair, Belleville, Orange, Livingston, Westfield, Rahway, Maplewood, Carteret, Scotch Plains, Summit, Roselle, Hillside, Lyndhurst, Millburn, Secaucus, Harrison, Colonia, Iselin, South Orange, Avenel, North Arlington, Weehawken, Clark, Metuchen, Hanover, Roselle Park, Fords, Florham Park, Chatham, Union, Cranford, Springfield, New York - **Houzz rating:** 3.6 out of 5 (23 reviews) ## About ### Houzz Badges - Star Houzzer - 5 Star Houzzer - Houzz Influencer - 500 Ideabook Saves Does summer have you dreaming of building a pool or upgrading your pool equipment? Contact a local pool professional about Hayward's best-in-class pool products! You can use our locator to find a pool pro and buy products at a dealer near you: http://hayward.com/locator \- For over 80-years, Hayward has been helping pool owners enjoy the pleasures of pool ownership by manufacturing cutting edge, technologically advanced pool equipment worldwide. We strive to ensure that your Totally Hayward™ System operates at maximum efficiency all season long. Whether you are trying to create the perfect backyard environment, reduce operating and maintenance costs through the ease of wireless controls, Hayward is your single source solution. Our products, available worldwide, include a complete line of technologically advanced pumps, filters, heaters, heat pumps, automatic pool cleaners, lighting, controls and salt chlorine generators. ### Services Provided - Automatic Pool Cleaners - Chlorine Generators - Heat Pumps - Pool Controls - Pool Filters - Pool Lighting - Pool Pumps - Pool Sanitation Products - Solar Pool Heaters ### Areas Served - Newark - Jersey City - Elizabeth - Edison - Woodbridge - Bayonne - East Orange - Union City - North Bergen - Irvington - Hoboken - Plainfield - West New York - Bloomfield - West Orange - Linden - Kearny - Montclair - Belleville - Orange - Livingston - Westfield - Rahway - Maplewood - Carteret - Scotch Plains - Summit - Roselle - Hillside - Lyndhurst - Millburn - Secaucus - Harrison - Colonia - Iselin - South Orange - Avenel - North Arlington - Weehawken - Clark - Metuchen - Hanover - Roselle Park - Fords - Florham Park - Chatham - Union - Cranford - Springfield - New York ## Business Details | Field | Value | | --- | --- | | Business Name | Hayward Pool Products | | Address | 400 Connell Dr, Berkeley Heights, New Jersey 07922, United States | | Phone | (908) 351-5400 | | Website | http://hayward.com/locator | | Followers on Houzz | 179 | **Social profiles:** - Facebook — https://www.facebook.com/HaywardPoolProducts - X (Twitter) — https://twitter.com/HaywardPool - LinkedIn — https://www.linkedin.com/company/hayward-pool-products?trk=hp-feed-gorilla-suggestedsearch1-companyt - Blog — http://blog.hayward-pool.com/ ## Contact - **Houzz profile:** [Hayward Pool Products](https://www.houzz.com/professionals/swimming-pool-builders/hayward-pool-products-pfvwus-pf~755951865) - **Website:** http://hayward.com/locator - **Phone:** (908) 351-5400 ## Credentials **Certifications & Awards** - The World's Greatest Pools 2014 Winner - Association of Pool & Spa Professionals Award ## Reviews **Overall rating: 3.6 out of 5 — 23 reviews** ### Reviews **★ — Siri, April 2026** > If it were possible, I would leave a zero-star rating. Our Hayward pool pump failed in under two years. I followed all their procedures—calling customer service, submitting warranty forms, and even escalating the issue to a supervisor. After months of dead-end phone calls and empty promises, a technician never arrived. We ultimately had to purchase a new pump from a competitor. > > The poor quality of the equipment is overshadowed only by their abysmal customer service. Avoid this brand entirely. Hayward does not employ their own certified repair technicians. Instead, they contract the work out to local dealers who refuse to take the jobs because Hayward does not adequately compensate them. If you purchase Hayward equipment, be aware that you will be left entirely on your own when it inevitably breaks down. **★ — HU-532558080, March 2026** > Equipment is constantly breaking. Pool heater has been fixed at least once every season. I’m on my 4th salt cell in 6 years. Color logic 320 lights have been replaced twice already. Pool pump only made it six years. Unfortunately, you can’t replace one piece of Hayward with a different company because the Hayward OmniLogic won’t communicate with other brands. You are stuck with constantly replacing things or paying to replace the whole system. **★ — Deryk Clark, May 2025** > Consider options other than Hayward Colorlogic pool lights. My pool is less than 3 years old and I have to replace the lights already. $700 ++ each (x3) for the lights then installation costs. Many other pool owners report the same issue btw, and a 1-year warranty doesn't really help. Its a shame that a couple of big pool equipment manufacturers have cornered the market with inferior quality lighting products and the consumer is left to eat the big and frequent replacement costs. Stand behind your products, Hayward. **★ — Tom Vooris, March 2025** > They make garbage products that constantly break, and they will lie to you about it and not care at all. The equipment breaks down every few months and you go through hell trying to get them to come out and fix it. This has gone on since it was installed. I have chronic pain issues and that was the main reason for the pool and primarily the Hot Tub which helps me get through the day and because it is once again NOT WORKING I have to deal with their incompetence and total unprofessionalism. **★ — Not a fan of Hayward, June 2023** > Issues with equipment that is under warranty. The rep will not work with us directly. They keep pushing back to the service company and to the internet service provider. The ISP needs to talk to the rep to understand the equipment to resolve the issue. A good customer experience is when the company representative works with the customer to help resolve issues. It is truly unfortunate as referrals mean so much in today's market and they will never get one from us. **★ — Alex, Jan. 2023** > Not recommended. Had a pool cleaner break within a coupe of months. They just tried pawning me off and didnt provide any real solutions. **★ — HU-340863144, March 2022** > We had a pool built which was finished in December 2021. Initial failure was the pool heater. It took 7 months....YES 7 months to get the part in. We were so excited to be able to use our hot tub in the STEAMY July after missing the winter months. Our Aquavac 650 quit working in December of 2021. Barely a YEAR YOUNG. We called HAYWARD and were instructed to take it in to one of their approved service technicians which we promptly did. We are now in March and still not repaired. When we initially dropped it off at their repair center we were told they are holding several other very same models and have not received any parts or instructions from Hayward on how to repair them. We have spent countless HOURS on the phone with HAYWARD. Each time we call Hayward they say we will have your rep call you. What a JOKE. No one ever calls. The repair company that Hayward had us drop our equipment at in December is saying that same rep is not responding to them either. Today after being on the phone with Hayward for 1 1/2 hours DOMENIC suggested I pick up my equipment and take it to another company. ARE YOU KIDDING ME? So we can start the process over. I asked him if the same MAYWARD REP would be servicing that area and the answer was YES. So here we sit 3 months into this problem and still no resolution. UNHAPPY POOL OWNER in MAGNOLIA Texas. DON'T BUT THIS JUNK. WE WERE TOLD FROM FRIENDS TO STAY AWAY FROM HAYWARD EQUIPMENT AND use Pentair but out pool builder only dealt with HAYWARD. \#HAYWARD \#Haywardpoolequpment \#Pools **★ — williamfcharleston, Jan. 2022** > TERRIBLE PRODUCTS: I can count on constantly failing Hayward pool parts and terrible Hayward customer service. We have had nothing but problems with Hayward products and their customer service people are terrible. > > In a two year old pool the $800 Hayward pool cleaner has failed more times than I can count. The local pool company fixes it eventually based on the warranty. Once the warranty is over, then I am on the hook for repairs to this garbage pool cleaner every couple months. > > All three Hayward LED lights have all failed twice now. Again, I get eventual warranty replacement until the warranty is over. After that, I'll get to pay for the failures. > > Customer service at Hayward is simply terrible. If you are lucky enough to get someone on the phone, they rudely respond and tell you to fill out a slew of forms. I finally spoke with the local rep who assured me he would make it right and said to contact him if there were any more problems. All contacts have gone unanswered. > > My recommendation? STAY FAR AWAY FROM HAYWARDS JUNK POOL PRODUCTS **★★★★★ — User, Dec. 2016** > We use Hayward because we want top quality equipment that is cutting edge technology. We employ an Expert Line philosophy and Hayward fits our profile. We power all of our projects with Hayward and appreciate the support. **Comment from Hayward Pool Products:** > Tom, beautiful pool! Where is it located? We appreciate your Houzz review and are glad to be working with you. **★★★★★ — WIND SURF & SAIL POOLS INC, Dec. 2016** > We've been an authorized Hayward service center for 35 years and counting. Quality products without the strain on your finances! As a small family business that does not subcontract service work out, a partnership with such a company makes our lives so much easier! Once equipment is installed, we aren't returning to clients time and time again for repairs due to faulty manufacturing. Companies like Hayward are few and far between these days. Thanks again for all that you do! **Comment from Hayward Pool Products:** > Thank you for your kind review Wind Surf & Sail Pools Inc! We are happy to be working with you and appreciate our long-term partnership. Thanks for the shout out. **★★★★★ — Ultimate Water Creations Inc., Dec. 2016** > Our company had previously used Zodiac equipment for many years but we became dissatisfied with their equipment due to many service and warranty issues. We recently switched to Hayward and we are convinced that their products have better reliability. The design of their remote control system is superior and easier for the consumer to work with. So far to date we have had no service calls or any issues with the equipment. We hope to work with Hayward for many years to come. > Other than their good products, our rep Jennifer has been very cooperative and helpful with deliveries, answers all our questions and quick to respond to our calls and emails. **Comment from Hayward Pool Products:** > Amazing pool, Ultimate Water Creations Inc! We are glad to be working with you. > > Thanks for the nice product and customer service review on Houzz! We will pass your message on to your Hayward representative, Jennifer. **★★★★★ — Sherri Harbrecht, March 2016** > I am a DIY home owner and have been using Harward pumps, filter, heaters, salt automation systems and this spring the Omnilogic system upgrade. I have never had a more maintainance free pool! Thie products just don't work the excell above the competition! ## Selected projects - [Totally Hayward Partners \| Pool Designs](https://www.houzz.com/hznb/projects/totally-hayward-partners-pool-designs-pj-vj~983082) - Location: Not specified - Photos: 8 - Description: Hayward Pool Products Dallas, Texas Pools - [Pool Design \| Oklahoma Pool Project](https://www.houzz.com/hznb/projects/pool-design-oklahoma-pool-project-pj-vj~2362680) - Location: Not specified - Photos: 7 - [Pool Pumps](https://www.houzz.com/hznb/projects/pool-pumps-pj-vj~917365) - Location: Not specified - Photos: 10 - Description: Hayward pumps are engineered for dependability and performance. Recognized as the industry leader, our line of high performance and medium head pumps lead the way in energy efficiency. NSF© and UL© rated, our pumps are equipped with heavy-duty motors for cool, quiet, and efficient operation. All of our pumps are engineered and designed to stand-up to today's most demanding installations, setting a standard of performance for swimming pool, spa and waterfall pumps. Hayward Pool Products Dallas, T… - [Pool Cleaners](https://www.houzz.com/hznb/projects/pool-cleaners-pj-vj~895683) - Location: Not specified - Photos: 13 - Description: Every pool needs cleaning on a regular basis. Hayward offers a full line of cleaners that are more effective and energy efficient with less effort. Our cleaners are recognized by the industry for their ease of use, superior cleaning performance and ability to maximize efficiency. Hayward Pool Products - [Pool Design \| Siesta Key, Florida Pool Project](https://www.houzz.com/hznb/projects/pool-design-siesta-key-florida-pool-project-pj-vj~1558274) - Location: Not specified - Photos: 23 - [Pool Design \| Nokomis, Florida Pool Project](https://www.houzz.com/hznb/projects/pool-design-nokomis-florida-pool-project-pj-vj~1558040) - Location: Not specified - Photos: 19 - [Pool Designs](https://www.houzz.com/hznb/projects/pool-designs-pj-vj~982696) - Location: Not specified - Photos: 15 - Description: Hayward Pool Products Dallas, Texas Pools - [Pool Automation](https://www.houzz.com/hznb/projects/pool-automation-pj-vj~874310) - Location: Not specified - Photos: 16 - Description: Hayward offers a line of the industry's best automation to suit any backyard environment. Adding automation takes the work out of pool and spa ownership by automating all work intensive functions, such as sanitization, balancing pH, cleaning and filtration. Perhaps best of all, automation can save you money. By automating essential pool and spa functions, you can save up to 70% on your pool's energy costs. Hayward Pool Products Dallas, Texas Pools - [Pool & Spa LED Lighting](https://www.houzz.com/hznb/projects/pool-and-spa-led-lighting-pj-vj~873372) - Location: Not specified - Photos: 17 - Description: Enhance your pool experience with lighting by creating a backyard ambiance that is uniquely you. Modify your environment to suit your tastes and mood, creating a paradise that extends far beyond your pool. Tantalize your senses, sight, sound and touch. Hayward Pool Products Dallas, Texas Pools - [Pool Filters](https://www.houzz.com/hznb/projects/pool-filters-pj-vj~917236) - Location: Not specified - Photos: 12 - Description: Hayward offers the very latest in pool filter technology ensuring your pool water is clear and clean. Our filters' simple operation and low maintenance requirements set the standard for hydraulic efficiency, performance, value and dependability. All Hayward filters are engineered and designed to deliver reliable, all-weather performance with minimal care on today's most demanding installations. Hayward Pool Products Dallas, Texas Pools - [Pool Heaters](https://www.houzz.com/hznb/projects/pool-heaters-pj-vj~917270) - Location: Not specified - Photos: 6 - Description: Never let the weather control your swimming pool and spa enjoyment again. Hayward pool heaters are technologically advanced for the ultimate in comfort. Whether you require rapid heat or a pool that is always at the perfect temperature, Hayward has the best heating solutions for your backyard. Hayward Pool Products Dallas, Texas Pools - [Pool Sanitizers](https://www.houzz.com/hznb/projects/pool-sanitizers-pj-vj~952574) - Location: Not specified - Photos: 10 - Description: No more mixing, measuring or messing with liquid or tablet chlorine. Now you can automatically have the cleanest, softest, and safest water possible with Hayward’s wide range of sanitization solutions. Hayward’s industry leading salt systems turn ordinary salt into a self-regenerating supply of pure chlorine for pool and spa water that's clean, clear and luxuriously soft. Hayward’s new UV and Ozone advanced water treatment system offers the ultimate in water quality and purity, eliminating 99.9%… - [Pool Design \| Hidden Gold Pool Project](https://www.houzz.com/hznb/projects/pool-design-hidden-gold-pool-project-pj-vj~6295382) - Location: Not specified - Photos: 11 - [Pool Design \| Azulpools, California Pool Project](https://www.houzz.com/hznb/projects/pool-design-azulpools-california-pool-project-pj-vj~6277903) - Location: Not specified - Photos: 5 - Description: Pool Design by Azulpools in California [See all 14 projects](https://www.houzz.com/professionals/swimming-pool-builders/hayward-pool-products-pfvwus-pf~755951865) ## Ideabooks - [Resort Style Pools](https://www.houzz.com/ideabooks/129210061/list/resort-style-pools) — 40 ideas - [Beautiful Pools](https://www.houzz.com/ideabooks/45649570/list/beautiful-pools) — 21 ideas [See all 2 ideabooks](https://www.houzz.com/ideabooks/users/haywardpoolproducts) ## Community Q&A **Q: What color is pool plaster and is it Quartz?** *(in Photo Questions)* A: We believe the pool could be pebble or quartz. **Q: saludo mi pregunta es de este producto si lo venden si el motor grasia** *(in Photo Questions)* es la bombo sin el motor A: Hola Dany, no vendemos la bomba sin motor. ¿Hay algo que usted está buscando para hacer que le podemos ayudar con? **Q: We have a DE 4820 Hayward filter. What cartridge do we need** *(in Photo Questions)* To buy to replace the inside ? A: Good day, to replace all the insides of the DE4820 DE filter please take a look at our owners manual with it’s parts breakdown. These parts can be purchased at local retailers in you area. To help with the parts selection here is the link to the owners manual. DE4820. To locate a dealer in your area please go to www.hayward.com and choose dealer locator. **Q: We have a DE 4820 Hayward filter. What cartridge do we need** *(in Photo Questions)* To buy to replace the inside ? A: That's exactly right John! Let us know if you have any further questions. Thanks! **Q: Pool Heating controllers** *(in Pools & Spas)* Our pool and equipment were installed in the 70's (San Francisco Bay Area). I would like to upgrade to a more modern and efficient, automated system incorporating the existing solar and gas heater (solar is currently on a timer system, gas turned on manually). I'm thinking a variable speed pump, with a temperature-based controller to run water up through the solar when it actually heats and supplements with use of the gas heater to maintain a comfortable water temp. Also, we have a separate spa, that can be heated when required, but a system that permitted remote pump/heater activation would be nice. Suggestions on brands/models of controllers for this purpose? A: You can share your phone number by private message on our Houzz page. Just click on the Contact button to leave a message. **Q: How do you clean a cartridge filter ?** *(in Pools & Spas)* How do you clean a cartridge filter ? A: We don't disagree! There are many ways of thinking on cartridge filters and Swimming Pool Steve's solution sounds great. --- *Source: Houzz professional profile. Reflects the profile as of 2026-11-11.*