--- title: "JennAir — Appliances | Houzz" canonical_html_url: https://www.houzz.com/professionals/appliances/jennair-pfvwus-pf~788954568 markdown_url: https://www.houzz.com/md/professionals/pf~788954568.md entity_type: LocalBusiness business_name: JennAir category: ["Appliances"] image: https://st.hzcdn.com/fimgs/c083b73e01acb2ee_9685-w400-h400-b0-p0--.jpg address: "553 Benson Road, Benton Harbor, Michigan 49022-2692, United States" latitude: 42.1086 longitude: -86.4234 phone: "(866) 698-2538" website: http://jennair.com rating: 3.3 review_count: 16 best_of_houzz_awards: 1 followers: 287 last_updated: 2026-09-17 --- # JennAir Original Houzz profile: [JennAir](https://www.houzz.com/professionals/appliances/jennair-pfvwus-pf~788954568) ## Professional summary - **Primary category:** Appliances - **Location:** Benton Harbor, MI - **Serves:** Canada, United States - **Houzz rating:** 3.3 out of 5 (16 reviews) - **Best of Houzz:** 1 award (2018), for Design. ## About ### Houzz Badges - 10,000 Ideabook Saves Provocative design. Obsessive craftsmanship. Revolutionary performance. Welcome to the future of luxury kitchen design. It all started with a rebel. In 1965, Lou Jenn challenged convention and physics itself. His vision for downdraft technology cleared the way for the "open concept" and changed the kitchen forever. Today we carry lou's torch, rejecting tired design conventions to offer bespoke configurations with limitless possibilities. Forgoing substandard materials to sculpt with solid glass and metal. Blurring the lines between appliance and art with two distinct design languages and an ever-evolving collection of statement pieces. Fearlessly exploring new ways to connect the digital and physical. Defying stagnation to go where others wouldn't dare. Welcome to the revolution. ### Services Provided - Appliance Sales - Appliance Installation - Freezer Installation - Refrigerator Installation - Dishwasher Installation - Oven Installation - Microwave Installation - Range Hood Installation - Cooktop - Range & Stove Installation ### Areas Served - Canada - United States ## Business Details | Field | Value | | --- | --- | | Business Name | JennAir | | Address | 553 Benson Road, Benton Harbor, Michigan 49022-2692, United States | | Phone | (866) 698-2538 | | Website | http://jennair.com | | Followers on Houzz | 287 | **Social profiles:** - Facebook — https://www.facebook.com/JennAir - X (Twitter) — https://twitter.com/jennair - LinkedIn — https://www.linkedin.com/company/1726020 - Blog — www.jennair.com ## Contact - **Houzz profile:** [JennAir](https://www.houzz.com/professionals/appliances/jennair-pfvwus-pf~788954568) - **Website:** http://jennair.com - **Phone:** (866) 698-2538 ## Credentials - **Best of Houzz:** 1 award (2018), for Design. ## Reviews **Overall rating: 3.3 out of 5 — 16 reviews** *Aspect averages:* - Work Quality: 30.0 - Communication: 30.0 - Value: 30.0 ### Reviews **★★ — bdno, Sept. 2024** > I want to really love this new column refrigerator but I am so skeptical. My island dual fuel range has been a bit of a disappointment. The convection works great, but whoever I use the self-clean, the electronic board goes out!! I love gas burners, but only one of these simmers. None of the others go low. Like what! Then there’s the painted finish sections that peel off when mildly cleaned. You’ve got to be kidding. > The fridge ice maker quit working early on and the freezer rack broke quickly too. We have up on the dishwasher and just replaced it. > Now you’d think I’m talking about appliances getting a workout with a big active family with a bunch of kids, but nope - we’re just a senior couple that don’t even cook as much anymore. > Downsizing to a new house now and this brand of appliances is not even on our radar. **★ — HU-389115961, May 2024** > It’s such a frustrating experience to have three kitchen appliances with JennAir. The builder of our new home purchased the range, microwave and refrigerator from JennAir. All of the three appliances are broken within one year after we purchased the newly built house. We had to schedule so many appointments to get the stove and microwave finally working. Now the refrigerator stopped cooling out of sudden. I have a loaded refrigerator that all the food getting spoiled. I called this morning to schedule the appointment for tomorrow and I was told the technician will contact me later. Then I got the message that they cannot come tomorrow and only can come the day after. I am so disappointed with the quality of the appliances and the service. It made my life miserable. I will definitely recommend my friends, families and colleagues not to choose anything from JennAir. **★ — shellycoughlan, Aug. 2023** > My husband bought a Jennair online used and when it didn't work he was told by the company the previous owners had signed a contract to have it destroyed because the motherboard was defective. Yes, we understand buyer beware. My husband reached out to the company and was told first that there was nothing the company could do but then after a lengthy discussion, they would help us at total cost to us. It was decided the company would send out a technician (paid for by us!) After that, we were told the motherboard was ordered (backordered) and we waited. 8 months later waiting patiently to hear back from them as we waited for the part we decided to check in and follow up. We were told the part hadn't been ordered and they would contact us within the next 24 hours, calling a couple of days later we found out the actual service request was closed (unknown to us) and the person on the phone didn't know what happened. I understand the buyer beware but if you have a defective product you NEED to personally ensure the item is destroyed. You have a responsibility to the consumer, obviously, a signed piece of paper doesn't work in these situations as we can see. **★★★★ — Marilyn Fenn, Feb. 2023** > This is my third Jenn Air in the same location in the kitchen, in forty years. My husband took nearly four days to install it. (My husband is quite capable) We cut a third hole in the floor. Why did the design not take that into consideration? I have a glass top but would have preferred electric coils as I can quite a bit. The glass top is slow to heat and slow to cool. The previous range had two timers and a clock. This has one timer that uses the clock space when in use. The most frustrating thing though is the dials. The marks are quite small, and the HI/Lo marks are quite small also. I finally put a red sticker by the HI side. Since the dual burner is quite different than the others that is also confusing. I like the large window in the oven and the light works quite well. The oven appears to be true to temperature. **★★★★★ — HU-185480169, May 2021** > When I first saw the Euro-Style 30" Slide-In Gas Range, I was astonished by its perfect design. The super large oven; the quality grates, knobs, and electronics; the ingenious warming drawer (I think of it as a pizza oven) and the steam clean feature. The extremely flexible btu design of the burners and the ignition system are perfect for every cooking adventure, and I am an avid cook. After reading reviews and negative comments about so many other stoves, I knew exactly what to watch out for and what features I wanted. It even came with a conversion kit to convert it to propane. Even the instruction book is well worded and thorough; superior to any I have used. > Now, after using this model, I am a devoted Jennair happy client. I don't know how they could improve on this stove and I hope it lasts forever. **★ — ccicero1, Dec. 2017** > We recently selected Jenn Air appliances for our new kitchen remodel. Rep from PC Richards mentioned only dishwasher available was on “pre order” but he truly believed it would be available for ship with a coy pale weeks- month at most. We agreed. All appliances arrived with a week or two except for dishwasher. We have been waiting two months. P.C. Richards called Jen Air Rep & we called Jenn Air ourselves. Jen Air could not provide any projected date that dishwasher may be ready. I explained we do not have a dishwasher which is much needed with our family. Jen Air rep was rude, unapologetic and offered no soloution. No time frame. When I asked if it would take 6 months , 9 or more? Give me anything. Jen Air rep wouldn’t answer. All varieties of Jenn Air dishwashers are not available, all currently on “pre order” she explained. I would have easily purchased Thermador if I knew this. Disappointed with brand and haven’t even started using it. I might return it all. **★ — Natalie Andjelic, Oct. 2017** > Hello All, > Wanted to share my disappointment in the Jennaire Appliances I have purchased .... especially the oven and dishwasher > The interior finish of the oven never comes perfectly clean and the finish has developed some white spots on the black finish... I have followed the manufacturers instructions each and every time. However seems to get worse each time on the cleaning cycle. The dishwasher doesn't clean / dry the dishes like what one would expect from a Jennaire product, Frankly by 10 year old Kitchenaid Superba Dishwasher works better than my Jennaire dishwasher. Would not recommend these products. **Comment from JennAir:** > Hello Natalie, > > We are sorry to hear that you've had this concern with your Jenn-Air® appliances. Please email us at JennAir\_Digital@JennAir.com with your name, phone number, address, and the model and serial number of your products. We'd be happy to assist you in any way that we can. > > Thanks, > -The Jenn-Air Team **★★★★★ — Jet Tila, Sept. 2017** > I'm a professional chef and wanted to remodel our home kitchen. We decided to go with Jenn-air for all appliances. 48" range with griddle, 30" wall oven, built in fridge, dish washer, hood and beverage coolers. It's been almost a year now and all appliances have performed perfectly! We could not be happier! Obsidian fridge interior is slick and the ice maker is maker than anything I've ever used in home. Range gives me almost commercial heat and ovens are perfect. Best home appliances by far! **★★★★★ — Crista Luedtke, Aug. 2016** > I am a chef and own three restaurants of my own and when i decided to remodel my home kitchen i looked to Jenn air. The way the appliances were able to be integrated into the custom cabinets was exactly what i was looking for. The are so easy to use, efficient and really make the kitchen! I don't know who loves the kitchen more me or the dogs ;) **★ — aprilalsup92, April 2016** > I remodeled my kitchen with all Jenn-Air products. Partly because my kitchen had older appliances from the company and partly because they had a promotional offer. I was happy with the products, but receiving my rebate was a nightmare and I finally just gave up. I found out that Jenn-Air uses an outside service to fulfill their rebates. The company is really bad and made an otherwise good experience into one that I will never forget. I'll never buy a Jenn-Air product again **Comment from JennAir:** > Hello Aprilalsup92, > > We are sorry to hear about your frustrations with the rebate system. We would be more than happy to look into this for you. Please take a moment and email JennAir\_Digital@JennAir.com with your name, phone number, address, and the model and serial number of your products. We are looking forward to hearing from you. **★★★★★ — jordana green, Dec. 2015** > I wanted to weep when the appliances were delivered. They seriously make me want to cook all the time. My induction cook top boils water in like a minute and the ovens are like a user friendly piece of art. Stunning, just stunning. **★★★★★ — Nar Design Group, Dec. 2015** > As president and founder of Nar Fine Carpentry, Inc. I have been exposed to the Jenn-Air products since the beginning of my career. Currently my design firm loves and specs the Jenn-Air product line consistently on our projects for their great function, elegant appearance, clean integration, and overall amazing professional service; with all this the price point is very competitive. ## Selected projects - [Bound By Nothing™ \| JennAir](https://www.houzz.com/hznb/projects/bound-by-nothing™-jennair-pj-vj~6170849) - Location: Not specified - Photos: 1 - [Duet \| RISE™ & NOIR™ Design Expressions by JennAir](https://www.houzz.com/hznb/projects/duet-rise™-and-noir™-design-expressions-by-jennair-pj-vj~6170765) - Location: Not specified - Photos: 1 - [Mannequin \| Column Refrigeration by JennAir](https://www.houzz.com/hznb/projects/mannequin-column-refrigeration-by-jennair-pj-vj~6170826) - Location: Not specified - Photos: 1 - [RISE™ Design Expression](https://www.houzz.com/hznb/projects/rise™-design-expression-pj-vj~6515700) - Location: Not specified - Photos: 3 - Description: Forged for an era of striking proportions, robust lines of the RISE™ Design Expression draw the eye to its bold, professional-style design. A defiant badge stands proud of the stainless steel face of the appliance. - [NOIR™ Design Expression](https://www.houzz.com/hznb/projects/noir™-design-expression-pj-vj~6515753) - Location: Not specified - Photos: 3 - Description: Sculpted in stainless steel, the NOIR™ design expression delivers minimalist appeal with edge-to-edge black glass and an illusive defiant badge. - [Column Refrigeration](https://www.houzz.com/hznb/projects/column-refrigeration-pj-vj~6515782) - Location: Not specified - Photos: 9 - Description: Open your eyes to a luxury refrigerator that redefines the category. Sculpted from solid glass and metal, drenched in our signature Obsidian interior and available with JennAir-exclusive custom leather panels, for a truly bespoke finish. - [The JennAir Experience](https://www.houzz.com/hznb/projects/the-jennair-experience-pj-vj~6515796) - Location: Not specified - Photos: 32 - Description: Forget what you know about appliance showrooms and step inside an immersive gallery experience created to inspire designers, builders, and homeowners alike. Schedule your visit today: https://www.jennair.com/where-to-buy.html\# - [Statement Pieces](https://www.houzz.com/hznb/projects/statement-pieces-pj-vj~6516154) - Location: Not specified - Photos: 12 - Description: Our most provocative luxury designs yet. Limited-run pieces that blur the lines between appliance and art. - [Christopher Kennedy Compound in Palm Springs](https://www.houzz.com/hznb/projects/christopher-kennedy-compound-in-palm-springs-pj-vj~6170751) - Location: Palm Springs, CA - Photos: 4 - Description: Design Expression: NOIR™ Design Expression Designer: Christopher Kennedy - [Dinah Shore Residence in Palm Springs](https://www.houzz.com/hznb/projects/dinah-shore-residence-in-palm-springs-pj-vj~6170702) - Location: Palm Springs, CA - Photos: 13 - Description: Design Expression: RISE™ Design Expression Photo Credits: Presley Ann Photography - [Dr. Alexander Residence in Palm Springs](https://www.houzz.com/hznb/projects/dr-alexander-residence-in-palm-springs-pj-vj~6170633) - Location: Palm Springs, CA - Photos: 23 - Description: Design Expression: NOIR™ Design Expression Designer: Paul Kaufmann Master European Craftsman Photo Credits: Presley Ann Photography - [Gillman Residence in Palm Springs](https://www.houzz.com/hznb/projects/gillman-residence-in-palm-springs-pj-vj~6170655) - Location: Palm Springs, CA - Photos: 26 - Description: Design Expression: RISE™ Design Expression Designer: Thomboy Properties Photo Credits: Presley Ann Photography - [Mesa Modern in Palm Springs](https://www.houzz.com/hznb/projects/mesa-modern-in-palm-springs-pj-vj~6170715) - Location: Palm Springs, CA - Photos: 19 - Description: Design Expression: NOIR™ Design Expression Designer: Michelle Boudreau Photo Credits: Presley Ann Photography - [Pasadena Show Home](https://www.houzz.com/hznb/projects/pasadena-show-home-pj-vj~6170755) - Location: Pasadena, CA - Photos: 3 - [Sackley Shagadelic in Palm Springs](https://www.houzz.com/hznb/projects/sackley-shagadelic-in-palm-springs-pj-vj~6170737) - Location: Palm Springs, CA - Photos: 4 - Description: Design Expression: RISE™ Design Expression Designer: Thomboy Properties Photo Credits: Presley Ann Photography - [Ware Estate in Palm Springs](https://www.houzz.com/hznb/projects/ware-estate-in-palm-springs-pj-vj~6166862) - Location: Palm Springs, CA - Photos: 12 - Description: Design Expression: NOIR™ Design Expression Designer: Paul Kaufmann Master European Craftsman Photo Credits: Presley Ann Photography [See all 16 projects](https://www.houzz.com/professionals/appliances/jennair-pfvwus-pf~788954568) ## Frequently Asked Questions **Do you handle appliance delivery and setup?** As a manufacturer, we partner with a network of authorized dealers and certified installers who handle appliance delivery and professional setup. Our Certified Installer Program ensures your JennAir appliances are installed to our exacting standards, providing a seamless experience from purchase to activation in your home. **Do you assist with appliance sizing and specifications?** Absolutely! We offer various resources to assist with appliance sizing and specifications. Our 1:1 Virtual Consultations, 'Package Builder' tool, and detailed 'Technical Product Information' are designed to help you, your designers, and architects integrate JennAir appliances perfectly into any kitchen design. We also provide CAD files for professionals. **Do you sell and install major kitchen appliances?** Yes, we are a leading manufacturer of luxury major kitchen appliances, including ranges, refrigeration, dishwashers, and more. Our Houzz profile and website clearly list 'Appliance Sales' and various installation services. You can find our products through our network of JennAir showrooms and authorized dealers. **Do you provide built-in appliance installation?** We specialize in built-in appliances and offer comprehensive installation support. Our product lines include built-in refrigeration, wall ovens, and cooktops, and our Certified Installer Program ensures these are seamlessly integrated into your kitchen design. Our Houzz profile also lists various specific appliance installation services. **Do you offer appliance packages for kitchen remodels?** Absolutely! We understand that kitchen remodels often require a suite of appliances. We offer a 'Package Builder' tool on our website to help you curate promotions and select the perfect combination of JennAir appliances for your project, ensuring a cohesive and luxurious kitchen design. *FAQ content may be generated based on the Pro's Houzz profile and website.* ## Community Q&A **Q: What material was used on the counters.** *(in Photo Questions)* The counters look like soap stone but not sure. A: According to the image description by the designer, these are in fact soapstone countertops, as you have suspected. Thanks! **Q: Cooktop hood?** *(in Photo Questions)* How far up on cabinet does the hood start? How far out from wall does it patrude? How far off floor is the shelf? How far off cooktop is your liner? Information on liner appreciated A: While it is hard to tell exactly from the picture, this appears to be the Jenn-Air® 36” Custom Hood Liner. The overall dimensions of the Custom Hood Liner are 35 7/8" x 22". The size and shape of the decorative hood that houses the Custom Hood Liner is at the discretion of the consumer. The installation requires a minimum distance from the Custom Hood Liner to the intended cooking surface of 24" (61 cm) for electric cooking surfaces and 30" (76.2 cm) for gas cooking surfaces. Moreover, the suggested maximum distance between the Custom Hood Liner and the intended cooking surface is 36" (91.4 cm). To learn more about this product and view its installation, use & care, and dimension guides, please visit: https://jennair.com/appliances/details/JXL6536CSS/displaymodel/JXL6536CSS **Q: help - cooking on jenn-air griddle** *(in Appliances)* So.. we have this wonderful new jenn-air chrome-infused griddle.. and it seems everything we cook sticks to it! Not such that we can't flip things (pancakes, eggs, omelets, bacon, burgers..) but always with something being left behind! Now it cleans up great, but I was sold this fantasy that nothing would stick and it would be a great cooking experience. Are we doing something wrong? Thanks A: Hi Michael, We’re sorry to hear that you’ve had this experience with the griddle on your Jenn-Air® product. We spoke with Jenn-Air Culinary Training Chef, Ann Nolan, to provide you with some tips and recommendations for using your product that we hope will be helpful to you. Set the griddle to 375 degrees and heat it to make the pancakes – you want to make sure your griddle is hot enough before you start cooking to help prevent sticking. If you are cooking egg whites, use a little oil on the griddle because the whites will stick because there is no fat in the egg white. Scrambled eggs will not stick because there is fat in the egg yolk. Other proteins like meats and poultry and fish will stick a little and leave some residue, given the nature of their compositional structure. These tips will help make the griddle stick-resistant! What sets our griddle apart from other brands is that when cleaning our griddle, it will always leave it looking like a mirror. To properly clean your griddle, set it to 300 degrees and heat for 15 minutes. Clean it with 1 cup vinegar/2 parts water. Use a non-scratch pad to clean the griddle. Using vinegar will help remove any residue from cleaning products that may have been used that could be causing the sticking. We hope this helps, -The Jenn-Air team --- *Source: Houzz professional profile. Reflects the profile as of 2026-09-17.*