Martha O'Hara Interiors, Interior Design | Stonewood LLC, Builder | Peter Eskuche, Architect | Troy Thies Photography | Shannon Gale, Photo Styling
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Durat recycled pink countertop

Marble is known for its premium quality, toughness and aesthetic, making it a very popular choice for bathroom countertops, such as this one at a house in Northampton. However just because it’s tough doesn’t mean that Marble can be cleaned with the usual household cleaners. Like all natural stone, Marble is acid sensitive and unsuitable products can have a very damaging effect on its appearance. In this situation, the property owner had used a limescale remover to remove some unsightly marks from the countertop. Unfortunately, the product was acid-based and instead of making an improvement it just made it worse and caused severe etching. The first photo above shows the limescale marks from where toiletries have been placed on the side whilst wet. Since Northampton is a hard water area, the limescale deposits over time caused these marks to appear. The only way to effectively remove the Limestone deposits – while at the same time rectifying the damaged caused by the botched cleaning attempt – was to use a system of hand-held diamond encrusted pads and hand help blocks of various grits to cut back the stone and re-polish it, a process we call burnishing. Before officially beginning the burnishing process, I ran a few tests to determine the type of pad I would need to use to achieve the best results. I found that, in most areas, I would need to use the Tile Doctor 400 Grit (Coarse) pad to resurface the tile and remove the damaged layer of stone, but in some areas where the etching was worse, I would need to use the 200 Grit (Very Coarse) pad. After burnishing the affected areas with the Coarse and Very Coarse grit pads, I started to incrementally polish the stone to achieve a high-quality shine, working my up through the Medium, Fine and Very grit pads. No chemicals were used during this process – only water for lubrication, combined with the six-inch diamond encrusted burnishing pads fitted to a hand-held buffing machine. The final part of the restoration was to seal the stone to maintain a long-lasting, deep polished appearance. To do this, I used Tile Doctor Shine Powder, which is a crystallising sealer in powder form. The powder is applied directly and combined with water, before being worked into the stone to seal it. The customer was very happy with the results and the level of shine achieved. I gave the customer a complimentary bottle of Tile Doctor Stone Soap, which is our aftercare cleaner for polished natural stone, along with instructions on periodic maintenance to help maintain the finish we had achieved for as long as possible. Phil Vissian Northamptonshire Tile Doctor

The pictures below are of a Polished Marble floor installed at a property in the village of Callow End which is a few miles South of Worcester. The owner of the house had attempted to clean and seal the floor by themselves and as you can see from the photographs, they ended up dulling its appearance. The physical nature of Marble and natural stone floors in general make them a difficult project to attempt without expert knowledge and the right equipment. I arranged to survey the floor and explained to the client how I intended to restore the appearance of the Marble to how it should look. I demonstrated the process on a small test area so they could get an idea of the result and explained that the floor could look even better than the day it was installed. Tile Doctor has developed a system called burnishing for natural stone floors which involve the application of a set of diamond pads which are used in sequence to clean and restore the polish to the stone. My quote was accepted, and a date set for the work to begin which should take two days. I arrived on the agreed date and started by sealing up the bases of the kitchen kickboards and skirting with silicone to protect against any damage from water ingress. I then vacuumed the floor to remove any debris and grit. Tile Doctor Stone Soap was then worked into the floor with the first of a set of diamond encrusted Burnishing Pads. The first pad is a coarse 400-grit pad and is run over each Marble tile four times. The floor is then rinsed with water and the soil extracted with a wet vacuum. This process was then repeated with an 800-grit, 1500-grit and then finally a 3000-grit pad which is applied dry with only a little water spayed onto the floor. Tile Doctor Stone Soap is a stone cleaning product designed for maintaining the patina on polished stone. Additionally, it has a sealer friendly pH Neutral formula which is ideal for floors like these. Many floor cleaning products you find in supermarkets are too harsh for use on natural stone and can cause damage over time (always read the label). Once the burnishing was complete the floor needed to be sealed to protect its’ final finish. Tile Doctor have a whole range of sealing products available but for a really durable shiny finish on Marble I recommend the application of Tile Doctor Shine Powder. This is a crystallising powder that provides a very high shine and tough durable finish, it’s worked into the stone using a white pad fitted to a rotary machine. My client was absolutely delighted with the result and agreed the floor had never looked so good and lived up to the high standard I told them they could expect. For aftercare I recommended the use of Tile Doctor Stone Soap which will keep the floor clean and help maintain the deep patina that I had built-up on the Marble tiles. Mark Conway Worcestershire Tile Doctor

The picture shows an Travertine patio that was installed at a property in Hackney E5 around ten years ago and it had never been sealed. Over the year’s pollution and weather etc had taken its toll on the stone leaving the travertine stained with lichen, dull and grey as opposed to their original white/cream colour. Had the patio been sealed it would have provided some protection from the elements. I conducted an initial visit where I tested several products to see what would be the most effective and establish what was required. Using that knowledge, I followed up with a written quote which was accepted, and a date arranged to complete the work. We have adopted new working practices since the COVID-19 epidemic so we can work safely inside or outside but given the excellent weather this year this was an ideal and much easier to maintain social distancing. During day 1 on site I started by sweeping away loose stones and other debris you typically find on patios. Then Tile Doctor Patio and Brick Driveway cleaner was applied neat to the stone and left for two hours. This is a very strong product designed for use by professionals which cuts through the dirt and was ideal for this situation. There are certain precautions you do need to take when using it such as wearing PPE and you must keep it away from ponds etc. Using water to lubricate, the solution was then scrubbed into the stone using a coarse 200-grit pad fitted to a rotary machine and followed up with a lot of rinsing and extracting with water and a wet vacuum. To refine the surface after the coarse Travertine the 200-grit pad I followed with 400, 800 and then 1500-grit burnishing pads in sequence rinsing with water and extracting after each pad was applied. This process is known as burnishing and closes the pores in the stone giving it a polished appearance. By this point the Travertine looked way better and we were starting to get the smooth finish back. The weather held so the following morning a 3000-grit polishing pad was applied dry to the stone using only a little water. This brings up the appearance of the stone even further and has the added advantage of leaving it dry and ready for sealing. The client wanted a natural appearance so two coats of Tile Doctor Ultra Seal were applied to seal the stone. Ultra-Seal is an impregnating sealer that soaks into the stone, protecting it from within yet without changing the appearance of the stone leaving a completely natural look. The client very happy with job and now proud so show off her revamped patio. They hadn’t realised that the patio should have looked like this from the start. For aftercare I recommended they use Tile Doctor Stone Soap, many day to day cleaning products you find in supermarkets can strip off a sealer so if your using something else do check the label first. Jackson Davis East London Tile Doctor

The photographs before are of Marble floor installed in the kitchen of a house in Melton Mowbray, that we recently refinished. The honed matte marble tiles had previously been finished with a water-based topical floor sealer by the customer to create a polished finish; unfortunately the coating had become damaged, worn and now soiled. To restore the finish with something more durable we recommended the removal of any remaining coatings, then re-finishing with our restorative diamond encrusted burnishing pad system and then re-sealing with an impregnating rather than topical sealer. Our quote was accepted and we returned on the agreed date to restore the floor. The first step was to remove the old coating and clean the grout using a strong dilution of Tile Doctor Pro-Clean which is a strong alkaline formula that is safe to use on stone. The solution was scrubbed into the grout using a stiff brush and also worked into the Marble floor using a rotary machine fitted with a black scrubbing pad. The now dirty cleaning solution was then rinsed away using water and extracted with a wet vacuum. The next step was to burnish the floor using a set of Tile Doctor burnishing pads starting with a coarse pad to strip the Marble back and then moving onto the finer grit pads from medium to extra fine to re-build the polish. The pads are lubricated with a little water and you need to rinse the floor after each pad. We left the floor to dry overnight and then came back the next day to seal the floor with Tile Doctor Ultra Seal which is a premium, no-sheen, natural-look impregnating sealer formulated to provide maximum stain protection and recommended for food preparation areas, two coats were sufficient. Once completed we recommend that the floor was maintained using Tile Doctor Stone Soap which is an after care cleaning solution designed for honed or polished stone floors. Kay Sylvester Leicestershire Tile Doctor

The tiles shown in the photographs below are classic distressed Black and White Italian Marble installed in the kitchen of a property in Bamber Bridge which is South of Preston. Some of the tiles had an issue with loose grout which I suspect was due to the suspended wooden floor and a small amount of movement had resulted in the grout cracking. Ideally more support would be needed under the floor to prevent this, in the meantime however I recommended removing the grout and replacing with a flexible grout product that could cope with the movement. The tiles also needed a clean, polish and reseal so it made sense to address the issue with the grout as part of the work. Working as a two-man team we started by cleaning the floor with a set of diamond burnishing pads starting with a coarse 400-grit, followed by 800 and 1500 grit. Water was used to lubricate the process and the floor was rinsed with water between pads with the fine slurry generated by the process extracted using a wet vacuum. These pads remove ingrained dirt and then slowly refine the appearance of the Marble building up its polished appearance in the process. The next step was to rake out all the grout which as discussed was compromised and needed replacing. We had to be very careful when removing the grout due to the electric heating mat under the floor, any damage to that would require ripping the floor up. With the old grout removed and the floor cleaned the floor was then grouted using Mapei Ultra-colour which is a flexible and fully waterproof grout more than suitable for this situation. Between us we managed to pack a lot into day one which was tough, however with the hardest tasks out of the way day two should be a lot easier. Day two started with an initial clean making sure to remove any excess grout smeared on the surface that can affect the look of the tile if not removed. This was followed by the application of the last of the set of burnishing pads which is a 3,000-grit pad that really brings up the polish on the marble. You only need a small amount of water sprayed onto the floor when applying this last pad so by late morning the floor was dry and ready for sealing. The customer wanted a better sheen appearance than they previously had, fortunately we find the Diamond burnishing pads do this well, they also tighten up the pores of the stone as well which means less sealer is needed. The floor was then sealed with Tile Doctor Colour Grow which is an impregnating sealer that improves colour and soaks into the stone occupying the pores and thereby preventing dirt from becoming ingrained. Once complete the floor looked great and the client was very happy. Sealers and Polish do wear down with use over time so before leaving I discussed our annual maintenance plan option which will ensure the appearance of the Marble floor always looks good. The plan involves returning once a year to further polish the floor with a high-grade burnishing pad and to add more sealer if required. We also discussed the use of Tile Doctor Stone Soap for regular cleaning, it is a pH neutral cleaner which is ideal for stone floors like Marble which are acid sensitive. Russell Taylor Lancashire Tile Doctor

This job was for a repeat client in Toft near Cambridge who had aa stunning large hallway that was tiled in beautiful pale Limestone. My client had asked me back to work on the floor having previously completed the deep clean and seal of a Terracotta floor previously. The Limestone tiling in the entrance hall had years of some type of topical sealer applied to it. This caused the stone to look slightly discoloured and from certain lights showed up hundreds of scratches and smudges embedded in the seal. I’ve tried to capture this problem in the photographs on this page, but it was very difficult. A topical sealer sits on the surface of the tile where it is vulnerable to scratching, hallways are generally high traffic areas and so more likely to see this sort of problem. Ideally an impregnating sealer should have been applied, impregnators work by occupying the pores in the stone thus preventing soiling from becoming ingrained in the stone. Before starting we protected the woodwork against splashing with blue film, I don’t usually make a great deal of mess, but you can never be too careful when working in someone’s property especially one as beautiful as this. To strip off the old sealer I began by applying a strong dilution of Tile Doctor Remove and Go to the Limestone tiles. I split the floor into sections and used a 400-grit diamond burnishing pad to work the Tile Doctor Remove and Go into the tiles. The floor was then rinsed off using our high-pressure cleaning system that applies pressurised hot water to the floor whilst simultaneously extracting the soil with its built-in vacuum. The system is quite heavy, so it is built into my van, and I run a large flexible hose to a spinner tool that does the cleaning. It is an expensive tool, but it saves a lot of time and leaves the floor fairly dry afterwards. The 400-grit pad had released a lot of the sealer but there were quite a few layers to get through, so I changed the burnishing pad to a coarse 200-grit pad and repeated the process. After another rinse and extract I would see it had the desired effect and I was able to carry on building up the finish on the Limestone by apply the 400-grit followed by the 800, 1500 grit pads. It was a large floor and so this took up much of the day so once complete I left for the day so it could dry off overnight. The next day I finished the polishing process with the application of a 3000-grit burnishing pad which is applied with a little water sprayed onto the tile and really brings up the polish on the stone. This process has the added advantage of leaving the floor dry so not long afterwards I was able to move on to sealing. For this floor two coats of Tile Doctor Ultra-Seal were applied, it is an impregnating sealer that won’t alter the colour of the tiles leaving a natural look. My client was much happier with the new finish and has asked for another quotation on some more Terracotta flooring that needs attention. For aftercare I recommend using Tile Doctor stone soap, it’s a special formula that builds on the patina which will help maintain the polished appearance of the Limestone. Tom Conlon Cambridge Tile Doctor

Moleanos Limestone is a very difficult stone to work with due to its’ porous chalky nature and needs to be sealed to prevent dirt accumulating in the stone. Without a sealer in place dirt builds up in the pores leaving it looking dirty and this is exacerbated in the case of White Moleanos Limestone which really shows up the dirt. I mention this as I was asked to visit a property in Leeds which had White Moleanos Limestone installed in the Kitchen and was now suffering this exact problem with the client unable to get it clean. The grout was also quite badly discoloured. I visited the property to survey the floor and quote for renovating the stone. I ran some tests and could see that as suspected the original sealer had broken down leaving the stone vulnerable. Sealers typically last around three to five years depending on use, but this can be significantly reduced if a strong household cleaning product is used to clean the floor. Without a seal in place dirt was able to get into the porous stone and once ingrained it can be very difficult to remove without the right products and equipment. I completed a demonstration clean on a small area to show how the floor should look and the result was immediate. Confident I was able to get the floor clean my client booked me in and we agreed a date to complete the work. To restore the appearance of the stone I used a set of Tile Doctors Burnishing Pads which are encrusted with industrial diamonds and are used to hone the stone, remove dirt and restore its appearance. This is a slow steady process and involves working through the different grades of burnishing pads from coarse to very fine. The pads are applied with a small amount of water to lubricate and the soil generated by the process is extracted with a wet vacuum afterwards, to keep the mess to a minimum. All the grout was cleaned by hand using a strong dilution of Tile Doctor Pro-Clean which is scrubbed into the grout lines by hand with a stiff brush. For best results I leave it to dwell for ten minutes before scrubbing, this allows it more time to break down and lift the dirt from the cementitious grout lines. After cleaning I left the floor to dry off fully overnight. The following morning, I returned to the property and checked the floor was dry using a moisture meter. This is always worth checking as applying a sealer to a damp floor can result in a patchy appearance. I had discussed the effects of the different sealers suitable for use on Limestone and the client specified they were after a natural look that wasn’t over shiny. With this in mind I selected Tile Doctor Ultra Seal which is a penetrating sealer formulated to provide maximum stain protection and is especially recommended for use in kitchen areas. Ultra-seal doesn’t change the look of the stone which made it a nice match for the client’s needs, it’s also a good grout sealer and will ensure the grout looks cleaner for longer. Three coats of Ultra-Seal where applied allowing each one to dry before applying the next. With the new sealer in place the stone is protected from ingrained dirt and would prove to be much easier to keep clean in future. The client was very pleased with the finished result and before leaving I recommended, they maintain the floor using Tile Doctor Stone Soap which is designed for the cleaning of polished stone. Nigel Stoker North West Yorkshire Tile Doctor

Although at first glance this Travertine tiled floor in Oundle appeared to be in decent condition, upon closer inspection however it became very clear that it was suffering from significant pitting issues and had become very dull for a polished stone. While they can’t necessarily be seen in the photographs, the floor had hundreds of small holes across the entire area, along with a few hairline settlement cracks in a few particular tiles. It is natural for Travertine to become pitted and for small holes to appear over time. To give the stone a smooth appearance these holes are filled at the factory; however, in high traffic areas such as kitchens and living rooms these fillers pop out and the holes quickly fill with dirt and grime, making the floor grubby and difficult to clean. Needless to say the property owner was keen to have the Travertine restored as quickly as possible to avoid the situation becoming worse. To begin the restoration, I needed to clean the whole floor to remove the dirt and muck that had become ingrained in the Travertine. I did this using our reliable high alkaline cleaner known as Tile Doctor Pro Clean, which I applied liberally and worked into the stone using the Tile Doctor diamond burnishing pad system, paying special attention to the grout lines. There are four pads in the system and each burnishing pad is fitted to a rotary machine and ran across the floor in sequence starting with the coarse pad and finishing with the fine pad using a little water to help lubricate. Before applying the final polishing pad, I went round on my hands and knees and filled all the holes and cracks with an appropriate colour filler which did take some time to complete. After allowing the new filler to dry overnight, I returned to the property to polish off any excess by hand with a cloth. Following this, I gave the tiles a final polish with the Very Fine diamond encrusted burnishing pad which gave the floor a uniform polished finish. To protect the floor in the future the last step was to apply a fresh sealant in the form of Tile Doctor Colour Grow, a fanatic product for high-end tiles like Travertine, Limestone and Marble. Colour Grow is a colour enhancing, impregnating sealer which fills the pores in the stone to prevent trapped dirt and also emphasises the natural colours and shades in the process. The tiles were then left to dry for two hours. I then opted to test for water repellency to check the sealant would provide adequate protection, with a successful outcome. The final picture below shows the finished results: clean, well-protected Travertine tiles with improved sheen. My customer was very pleased to have the pitting problem resolved, while also having the floor deep cleaned and sealed and left the following testimonial on the Tile Doctor feedback system. Phil did an amazing job of repairing the holes and cracks and cleaning the pale coloured grout, which now looks like new. Lovely transformation. I have tried the Tile Doctor Stone Soap and this has given the floor a deep shine. I would gladly recommend Tile Doctor to anyone. Sonia A, Oundle Phil Vissian Northamptonshire Tile Doctor

Knaresborough is a historic town in North Yorkshire, popular amongst holiday goers for its numerous attractions. I travelled to the area not to visit the attractions, however, but to visit a customer, whose fantastic white Limestone tiled floor was in need of a deep clean. Limestone is a porous material, meaning that without a sealer dirt can become easily trapped in the pores of the stone, as well as the grout. With this Limestone being naturally white, the dirt was particularly visible, making the tiles look very unsightly. Once deep cleaned the floor would also require a fresh seal to provide long-term protection against muck and stains. To treat high end, polished stone floors such as Limestone and Marble, we recommend using the process of burnishing. Simply put, burnishing involves the application of diamond encrusted pads of varying grits, which serve to break down dirt and then polish the stone. Typically, we use a set of four pads in gradual succession; here, I used the first three pads on the first day. Starting with the Coarse grit pad, along with a little water as lubrication, I polished the Limestone, before repeating the process with Medium and Fine pads to refine the polish. On the same day, I also cleaned the grout using a solution of one part Tile Doctor Pro-Clean (a high alkaline cleaner) and three parts water. On Limestone floors you should take care to avoid even mildly acidic cleaning products as sensitive stones like Limestone and Travertine can be damaged over time. After successfully cleaning the dirt grout lines, I rinsed the floor before using a wet-vac machine to soak up the residue. The floor was then left to fully dry overnight. The next day, I returned to the property to complete the restoration. Before sealing the tiles, I applied the fourth and final of the burnishing pads to achieve a Very Fine polish. To seal the tiles, I used Tile Doctor Ultra Seal, the customer didn’t want to darken the stone in the way that a colour enhancing sealer might. Additionally, the customer required a more natural finish, which this product provides. Then, I polished the excess sealer off with a white buffing pad and left it to dry for an hour, before polishing a final time with the Very Fine grit burnishing pad. With this method, the floor was perfectly dry and the customer could walk on the tiles as soon as I left. Before leaving my very satisfied customer to enjoy their newly restored Limestone floor, I made sure to impart some aftercare advice. I recommend Tile Doctor Stone Soap for the Limestone (and other polished stone) as its helps to retain the sheen whilst also acting as a general cleaning agent. Nigel Stoker North West Yorkshire Tile Doctor

I was recently asked to survey an unusual stone floor at a house in in Harrogate comprising of Slate inlaid with Granite. The client advised that it had not been cleaned properly for 20 years and wanted it renovating! It was now definitely overdue a deep clean and professional attention. Fortunately, having worked on these floors for many years I knew I could make a substantial impact and transform its appearance. Fossilized slate is a beautiful stone when cleaned and sealed correctly. The owner confessed they had actually been sealing the floor every two years but without a deep clean first, so they were effectively sealing in the dirt each time. I discussed with them the process I would use to clean and re-seal the floor and we agreed a price to carry to out the work. To remove the layers of old sealer and dirt used a set of Tile Doctor Diamond Burnishing pads. The pads are attached to a rotary floor machine starting with the coarse 400-grit pad which was lubricated with a dilution of Tile Doctor Remove and Go to help strip the floor of dirt and layers of sealer. After rinsing and extracting the soil I worked through the different grades of pads in sequence finishing with the 1500-grit and this time using just water for lubrication. A set of diamond handheld burnishing blocks were then used to clean up the edges and corners where the large 17” pads struggle to reach. This ensures all areas are treated and free of dirt and old sealer. The floor was then rinsed and extracted again to remove the remaining soil. I find a wet vacuum is an invaluable tool for this. The floor was then left to dry out overnight ready for sealing the next day. I returned the next day to seal the floor, first checking with a damp meter that the floor was dry, and the moisture reading was below the acceptable level. These results were fine, so I had a green light to continue and seal the stone. The customer wanted a shine on the floor so rather than apply a satin sealer which I felt wouldn’t adhere to the stone properly I decided to polish the floor further with a the last of the four burnishing pads which is a very fine 3000-grit pad. You don’t need to use a lot of water with this last pad just a small amount sprayed onto the floor using a technique we refer to as a ‘Spray Burnish’. To seal the floor, two coats of Tile Doctor Colour Grow were applied. This is an impregnating matt sealer which intensifies the natural colours of this beautiful stone and provides long lasting durable protection. Even I was impressed with the finished result but more importantly the client was over the moon. To keep the floor looking its best I recommended they use Tile Doctor Stone Soap which is pH neutral. You should always read the label in detail when choosing a floor cleaning product as many are too strong and not recommended for sealed stone surfaces as they will prematurely erode the sealer. Nigel Stoker North West Yorkshire Tile Doctor

Here at Tile Doctor we can’t stress often enough how careful you have to be when choosing a cleaning product for use on natural stone. Acid bases cleaners in particular can etch the surface so always read the label before buying. Unfortunately, this customer, who lives in Twickenham, learned this the hard way. Limescale build-up on shower tiles can be an unsightly problem in hard water areas and this customer’s house cleaner had attempted to treat it with Cillit Bang on their Marble tiled shower room floor. Whilst good at removing Limescale on ceramic tiles, the product is acid-based and in this case caused severe etching to the surface of the Marble. This customer is not the first to experience this problem with Cillit Bang and we have looked into this before and I can confirm it does say on the back on the bottle that you should not use it on all natural stone including Marble and Granite. The mistake had really damaged the appearance of this lovely floor however the good news is etched Marble can be refinished and we do offer this service. Fortunately, this customer found us on-line and called us in to rectify the problem as With high quality, acid-sensitive stone we find that rather than cleaning with a liquid product, it is lot effective to use a process known as burnishing. This involves the application of abrasive diamond encrusted pads to cut back through the damaged stone. This removes a layer from the surface to expose the undamaged stone, which in then polished. Using different grades of small diamond pads fitted to a hand buffer I began burnishing the floor tiles. I started the process with a Coarse pad and worked my way through to Medium, Fine and eventually the Very Fine pad. A small amount of lubrication in the form water is used with each pad, but no chemical products are needed, making this a completely natural process. The floor was rinsed with water afterwards to remove any slurry from the polishing. After allowing the floor dry out overnight, I returned to apply two coats of Tile Doctor Colour Grow, which is a solvent-based, impregnating sealer designed to enhance the variety of natural colours and shades in the stone. It also protects the stone against daily exposure to chemical-based shampoo and soaps. The customer was worried that the floor could not be restored, but she can now rest assured knowing not only knowing that the floor is back into top condition, but that professional help is at hand in case mistakes happen again in the future! Another happy customer for the Middlesex Tile Doctor. Jonathan Oldham South Middlesex Tile Doctor

My client had recently moved into a bungalow in Godalming where they inherited the Limestone tiled kitchen floor pictured below. The previous owner had not looked after the floor very well and by the time they moved in it was pretty filthy. Limestone is a natural but porous stone where, unless sealed, attracts dirt into its tiny holes and as you would expect Cream Limestone shows the dirt easily. The protective seal had long since worn off this floor and was now ingrained with dirt it was now looking permanently dirty. Before quoting I conducted a small test clean to work out the best method to renovate the stone and this also gives the client a good idea of how the floor will look after its finished. They were delighted with the initial result and happy with my quote gave me the go ahead. On arrival first I helped the customer remove his tables and chairs and I then set about tapping up the plinths in the kitchen and the skirtings to protect them from cleaning solutions and equipment. The cleaning equipment I have invested in works more efficiently in open spaces, so it’s worth spending time at the beginning preparing the area first. Next, I used a deck brush to apply a mixture of water and Tile Doctor Pro-Clean to the dirtiest tiles. Tile Doctor Pro-Clean works well when left to dwell for ten minutes or so. I also applied the same product to the grout over half the room so it could get a head start breaking down the dirt. Then using a stiff brush, I scrubbed the grout clean. Once it was worked loose, I extracted the now dirty solution with a wet vacuum. With the grout clean I turned my attention back to the tiles with where the Pro-Clean had been left to soak in. Giving them a quick brush, I noted that what appeared to be permanently ingrained dirt had now come loose. To get the tiles really clean I used a 17″ rotary machine fitted with diamond encrusted buffer pads. This removes the tiny dots of dirt on the stone and with it comes any existing sealer and dirt. A set of four burnishing pads were used, starting with a 400-grit, and finishing with a 3000-grit pad. The first 400-grit pad is coarse, and the grits become smoother as you work through the set. Water is used to lubricate the process and the released dirt is extracted in-between using the wet vacuum mentioned earlier. This process does take time but by the end of day one the floor was looking a lot better. The next step is sealing however the floor needs to be bone dry for that, so I left a couple of industrial fans in place and left the Limestone to dry off overnight. Returning the following day my first job was to ensure the floor was dry by taking multiple moisture readings with a damp meter. The readings were good, so I was able to make a start applying the sealer which for this floor was Tile Doctor Ultra Seal. Ultra-Seal is an impregnating sealer that soaks into those small holes in the stone I mentioned earlier, I occupies the pores thus preventing dirt from becoming ingrained. The other feature of this sealer is it doesn’t change the appearance or colour of the stone leaving it with a very natural finish. Two coats of sealer were applied, leaving the seal to dry between each coat. After the final coat was dried, I gave it a final polish with a soft nylon pad and the floor was finished. Before leaving we discussed after care which for this floor, I recommended Tile Doctor Stone Soap and I requested that the customer to stay out of the kitchen for a couple of hours while the sealer cured. They were over the moon with the new floor and could not believe the difference it had made to their kitchen. Rupert Mcleod West Surrey Tile Doctor

When you have high quality tiles like Marble, Limestone and Travertine, it’s even more important than normal to use suitable cleaning products. If, for example, you apply a slightly acidic cleaner to Limestone, it can cause severe, irreparable etching that significantly damages the appearance of the stone. In a similar way, this customer in Penrith had been using an unsuitable wax-based liquid soap to clean her “Crema Marfil” Spanish Marble kitchen tiles. It had failed to prevent a heavy buildup of dirt, and had in fact darkened the stone, leaving it looking stained, unnatural, and all-around difficult to clean. To avoid the floor becoming a complete nuisance, the customer contacted me to see what could be done to alleviate the problems. I explained to the customer that a process we use at Tile Doctor known as burnishing would be the most effective way to clean the Marble. Also suitable for Limestone and Travertine, this process involves the sequential application of specialist diamond encrusted pads of different grits to grind down any soil buildup and gradually create an aesthetic polish in the surface of the tiles. Our system consists of four burnishing pads: Coarse, Medium, Fine and Very Fine. I started, using a little water as lubrication, by applying the Coarse pad across the floor, as its rough grit is ideal for breaking down stubborn dirt and stains – and doss so without damaging the tile in any way. Satisfied with the initial cleaning result achieved by the Coarse pad, I proceeded to work my way through the four burnishing pad system, applying the Medium, Fine and Very Fine pads in turn to restore the polish to the tiles. Following this, I paid some specific attention to the dirty grout, cleaning it with our reliable, multi-purpose alkaline cleaner, known as Tile Doctor Pro Clean, in combination with a steaming system. After completing the burnishing process, I left the tiles to dry overnight. Upon my return to the property I polished the floor one final time with the Very Fine pad before deciding that it was time to give it a fresh seal. My choice of sealer in this situation was Tile Doctor Colour Grow, an impregnating, colour intensifying sealer that I knew would really do well to emphasise the natural beige shades in the Marble. I applied two coats of the sealer, before polishing off the excess with a buffing pad and leaving the tiles to dry again for a few hours before they could be walked on again. My customer was very pleased with the outcome. Naturally, she was drill quite concerned about keeping the tiles clean in the long term, so I left her with a complimentary bottle of Tile Doctor Stone Soap, which is specifically designed for aftercare cleaning on polished Marble, Limestone and Travertine. Heidi Taylor North Cumbria Tile Doctor

This Black and White Marble tiled hallway floor at a Grade II listed property in the village of Tattenhall has quite a history. The building was constructed in 1865 and at one time it has been the home to the high sheriff of Cheshire, and the family home of Edith Wignall the daughter of Sir Henry Tate the founder of the sugar company Tate and Lyle. In more recent years the property had been used as a council building and even a nursing home for the elderly. After a long history of decline it has now been restored to a lavish family mansion however the marble floor had suffered over the years and still need attention. The current owner had been in touch as they wanted it restoring and basically brought back to life. As it turns out I had already planned to go to Tattenhall the following week to work on another listed building which was formerly the village bank. After discussing the Marble floor over the phone, I agreed a date and time to pop over from the bank and inspect the floor in detail. I can provide a rough quote from photographs, which has been especially useful recently, but it’s far better for all concerned if I’m able to properly survey the floor first. The Marble floor consisted of Black and White Mable tiles laid in a diamond pattern, it wasn’t a very large area perhaps 9 square metres in total. The tiles were well worn as described but also stained and scratched. I would see they would need a deep burnish and polish to bring them back to life and then protected with a fresh sealer. Following on from that visit I was able to provide an accurate quote which was accepted, and a date agreed for my return. The first job was to protect the surrounding heavy wooden panelling with masking film. The floor was very heavily stained yellow with deep scratches, to remove these I would have to grind the marble back until a clean fresh tile was left. To start I used a 200-grit coarse pad fitted to a weighted buffing machine, the abrasive action of the pad was lubricated with water. After inspection I found that the staining and scratches were still there, so I needed to use stronger pads, so I worked my way through a set of very coarse milling pads starting at a 50, 100 and finishing with a 200-grit pad. Again, water was used to lubricate, and the resultant slurry was removed by a powerful wet vacuum and washed down between each pad. The milling pads had the desired effect, and I was then able to bring back the polished appearance of the Marble surface using a set of finer burnishing pads with the same process. The 400 and 800-grit pads helped to clean and remove the fine scratches left by the milling pads and then the next 1500-grit pad started to build the shine back on the marble tile. After finishing with 1500-grit pad I washed the Marble with Tile Doctor Stone Soap and vacuumed up the residue with the wet vacuum. I left an industrial blower in place overnight to dry out the floor ready for the next morning when it would be sealed. The next morning, I used the last of the four burnishing pads which is a very fine 3000-grit to polish the floor further. This last pad is applied dry with just a spray of water to create a high gloss finish. When I was happy, I sealed the floor with two coats of Tile Doctor Colour Grow which is an impregnating sealer that soaks into the fine pores of the Marble to protect it from within. This product also improves colour and after application it was left to soak into the tile for five minutes before polishing off and then leaving it to dry. The last step was to I buff the floor with a white pad. The finish was impressive, and the family were very happy with the work we had carried out. For aftercare I recommended they use Stone Soap as its designed for the regular cleaning of sealed and polished stone, as well as cleaning it also helps build the patina. Alastair Robb West Cheshire TIle Doctor