Failed to Charge Order

If your order failed to charge we have been unable to obtain payment from the credit card you used. Click on Your Purchases, and you will see any orders that failed to charge highlighted in yellow with an error message. Click on the green "Change Payment" button to enter a different form of payment, or try contacting your bank or credit card company to resolve.

Once your card is authorized, we will process your order; until then, your order will be on hold, and will not ship. Please note: this does not indicate your order has been canceled. If you wish to cancel your order at this time, please contact the Houzz Trade Team at 1-800-958-5212 or via email at tradessupport@houzz.com.