3. Handle Price Hikes With Ease
Unexpected price changes before design or construction work is completed are all too common these days. But there’s no need to cover the additional costs yourself. First, make sure to include a clause covering price changes in your initial contract with the client. Then if costs rise, you make the necessary adjustments, even if the client has already approved the estimate, as long as it isn’t linked to any documents such as an invoice, purchase order or change order.
To edit an estimate, click the More Actions button at the upper right of the estimate page and select Reopen for Editing, then click Confirm on the screen that appears. Clients will not be notified that you’ve edited the estimate unless you share the revised version with them. If you’ve previously synced the estimate to QuickBooks Online, it will be removed automatically, then re-added once it’s been approved again.
You can even void an issued invoice. Any payments will be automatically credited back to the clients. To void an invoice, just follow these steps:
1. Open the invoice.
2. Click the More Actions button.
3. Select Void.
4. Add reason (optional).
5. Check off the box for “Send email notification to client” and click the Yes button. A void tag will then show up next to the invoice in your list of all invoices.
Pro tip: Consider calling clients directly to let them know you’ve edited an estimate or voided an invoice. This will avoid surprises and build goodwill and trust.