Don’t Keep It Under Your Hat
Spotted a delay on the horizon? Share the news right away — and keep it coming. Designer Liz Goldberg of Carolynleona updates her clients weekly via email. “It’s a great way to check in so that there are no big scary moments when we get another delay,” she says.
Goldberg says that even when a project is running like clockwork, these conversations are important to help her build relationships with clients. “If there is nothing new, then we share the good news, share the progress and let them know that we’re constantly doing the best we can and advocating for them,” she says.
To make communicating with clients easy, many design and construction pros use Houzz Pro software. Its client dashboard lets them share project timelines and updates with clients and track all conversations in one location, so nothing falls through the cracks.