(On-Demand Webinar) High-Tech With High-Touch: Creating An Exceptional Client Experience
Learn how to prioritize customer satisfaction and loyalty from our expert pros
How do homebuilders prioritize customer satisfaction and loyalty? How do five-star contractors win projects, track customer sentiment, and deliver VIP client experiences?
These are some of the questions addressed in our expert panel featuring Luke Thomas, CEO of H&L Design and Build, and Natalie Miles, General Contractor at Wardley Homes, as they discuss the crucial role of clear communication and transparency in home building.
Watch this on-demand webinar video to learn how to streamline your processes, build trust with clients, and deliver exceptional customer experiences.
Takeaways:
- Learn how to educate homeowners on the building process and potential costs
- Implement communication & visualization tools tools to keep clients updated and meet their expectations
- Discover how to practice empathy and understanding in managing client stress and expectations
- Nurture the value of in-person communication and face-time in building trust
Panelists:
- Luke Thomas is the CEO of H&L Design and Build, a full service residential remodeling company based in Rochester, NY.
- Natalie Miles is a two-time Best of Houzz award-winning interior designer and licensed general contractor. She currently works as a forewoman for Wardley Homes, a custom home builder, with over $10M annual revenue, developing waterfront homes south of Salt Lake City on Utah Lake.

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