The Houzz Trade Program membership offers access to upgraded shipping options, such as Preferred Elite delivery, with dynamic pricing based on order size and a simplified and elevated delivery experience. With Preferred Elite, all items are received, inspected, stored and then delivered in one coordinated shipment and on your scheduled date and time. Pros save time on damage replacements, because Houzz Preferred Elite delivery managers carefully consolidate and inspect every item on the list. Moreover, items are delivered with White Glove installation and assembly.
With locations in Scottsdale, Arizona, and another recently opened in Cherry Hill, New Jersey, Coates is looking forward to the growth and expansion of her business nationwide.
Trust is a crucial part of Coates’ business model, the foundation of how she attracts and keeps clients. “Almost 99.9% of our projects are from referrals,” she says.“There is a huge level of trust at the beginning of any project when our client receives a referral from someone who knows us or has worked with our team in the past.” Therefore, working with someone she can fully put her trust in is a nonnegotiable for Coates. “Being able to communicate at a professional level and trust the people that I’m relying on as my resources, is imperative to me,” she says. “I’m very particular on who I work with because the follow through from my resources affects my personal follow through as a professional to my clients. Ashley is an amazing help for us as part of the Houzz trade team, and I consider our relationship a partnership.”